Toilet Spray

I heard about products like these and when I decided to try one of them, I ran across this deal and decided to try it.
I think it works great for me, now it's my better half's turn to see if it REALLY works.

This review is strictly about the deceptive business practice and not the product. They promote a $1.99 trial (via facebook ad) with a subscription beginning 15 days after you order your sample. I cancelled future shipments at the same time I ordered the trial. Regardless, the full subscription shipped out 15 days later. They claim to have never received the cancellation and were completely unwilling to correct the situation. They do not give cancellation numbers so there is no way to prove that you cancelled the first shipment. They offer "100% money back guarantee" however claim that that guarantee "doesn't apply to subscriptions." I would recommend not trying the trial but if you do, be extremely cautious when ordering from this company. I think you are getting at least one, full priced shipment no matter what you do. Take screenshots when you cancel as proof because you will have a battle on your hands. I ended up disputing it with my credit card company and Paypal and received my money back through them. If you research the company they also go by the name Down South Toilet Spray. Many similar reviews from others.

I ordered the trial kit and decided to try this for a couple of months. As they advertised, pnce the trial period is over, I will get a regular subscription. I was ok with that. I even added another product. I specified the dates and how often I wanted the product. Surprise: started receiving products way before the time specified for me and they even added a subscription for the trial kit as travel kit without my knowledge. Immediately canceled. I guess I keep my poopurri and wipes.

Like everyone else, I wanted to try the $2 sample kit, but was later slapped with a $30 charge via PayPal. As soon as the unexpected charge went through, I emailed the company apologizing, telling them I didn't understand that it was a subscription, and asked to cancel. I received nothing back. An hour later, I received a tracking number. I replied to that email, stating that I specifically requested for this order to be cancelled and that I will be refusing the delivery and expect a full refund. I received no response again. Later that night around midnight, I emailed them again and told them I clearly stated I wanted the order cancelled and that I will be refusing the delivery and expect a full refund. Within 30 minutes, they replied to that email stating that they accept returns within 14 days. They purposely avoided my cancellation email to keep my money in hopes that I would be too lazy to return the product. Well, jokes on them, because you can write *RETURN TO SENDER/REFUSED* on the outside of the package and have it sent back to them at no cost to you. So if you get charged for the subscription, refuse the delivery. If you used PayPal, use the resolution center to file a claim that you never received the package after you refuse the delivery, because the tracking will update and show that it is no longer delivered to your address. This company is extremely shady and unethical. I'm not even sure how they are still able to operate considering everything they do is shady.

I have had the same experience as the others here. Signed up for the little child bundle and got enrolled into a subscription. When I contacted them about it via email it took several days to get a response... they sent me numerous screenshots of areas on their site that said "*100% money guarantee" explaining the * was that the guarantee was only for the trial (the FREE trial). I was also told that many other third-party websites and ads have incorrect information on them which they wont honor. I was also told I could exchange scents if unhappy but I could not return the package or get a refund. All of this correspondence was finally done in back and forth 2 sentence emails for about 20 min at 1am PT. The person I was emailing with was rude and just kept pushing the issue off, sending screenshots over and over of a site I dont even recall seeing. I wish I wouldn't have opened it and did return to sender as someone mentioned above but I had no clue what was in there as I wasnt aware of a subscription. I am no longer getting any response (even if I wanted to take them up on their offer of exchanging scents) so I will be disputing the charge and contacting the BBB. There are many other businesses out there who deserve our money and care about their customer experience.

***As I wrote this review, moments after emailing them to explain my next steps of bank/BBB, I got a response from them - an offer to return package and spend more of my own money to get a little ledge and other product that I didnt want to begin with. I have attached screenshot below

Through the Facebook ad, I ordered the free sample pack with $1.99 shipping and checked out as a guest. I was excited and told my friends about that great deal, and thankfully they never got around to ordering it. Once I received my samples, I received a PayPal notification for a $24.99 charge from Down South and immediately contacted them via email to reverse the charge and cancel the subscription I never asked for. They told me they can't cancel the charge and sent me a computer screenshot of their website showing where it says "free trial pack with a subscription." I then tried to reverse the charge with PayPal but it was taking too long so I canceled that request and just contacted my credit union and they agreed that Down South was refusing to cooperate. The funny part is that once I got the refund, they BANNED me from their Facebook page even though I didn't complain on there.
I also gave one of my small sample bottles to a friend and we both agreed that it didn't even work. I'll just stick with buying AirWick VIP spray from Walmart.

So happy that I ordered the $1.99 Trial and got setup on the Subscription plan. Easy at 1, 2, 3:)
I've told all my friends and family!

They trick you into thinking you're buying trial size products and sneak in a subscription. They refused to give back the money.

Here is the website for Better Business Bureau

www.bbb.org

The name of the company you need to search is Down South Brands LLC
In Prosper, TX when you file the complaint.

This company Down South Brands, LLC toilet spray has unethical practices. They will lure you in with their trial size sprays for $1.99 and then send automatic shipments of these sprays in a slightly larger size for $24.90 without your consent! Then once you email or call their offices to cancel no one responds. They will try their best to keep your money even if you refuse the package and have it sent back to the company.

It took me 2 months to receive my money back and that was recently in the month of March 2020. The product was refused the same day this company sent it to me. I also reached out to them several times as soon as they withdrawed money from my Paypal account. I'm glad however that I paid through paypal and not a regular credit card. I was able to open up a case against this company. Once Paypal received proof of my payment and proof that I sent a USPS tracking # to prove this company received the products back and I also showed the emails I sent with no response paypal got a hold of this. They then ruled in my favor and that is when I received my $24.90 back! This company is disgusting and very unprofessional. The only time I received a response from them is when I emailed them and said I opened a complaint/dispute case about them with Paypal. Other than that every attempt to reach out to Down South Brands, LLC to solve my refund issue was ignored. They already had the product and did not want to refund my money. I will never do business with them again and I advise everyone else to do the same. You want to deal with a good toilet spray company try Poopourri. Great products, good customer service!

Was unaware of a subscription starting from getting the samples. They also dont make it easy to cancel as I never even set up an account!

I am giving 1 star only because I liked the INST-WIPE... If I could buy the INSTA-WIPE only without getting into a subscription it would be good..