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Toluna has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Toluna most frequently mention gift card, enough points, and customer service problems. Toluna ranks 445th among Forum sites.
This company responds to reviews on average within 23 hours
I was doing survey for around 10 mos and was happy able to earn some awards. However, 3 days ago I could not log in with the error "authentication failed. Please try again. After a number of tries decided to contact Toluna. They replied and requested that I reset my password to a link they provided which I already did. But until now I am still waiting for an email that will allow me to reset my password.
Spent 2.5 hours answering every question in 14 of their surveys. Nothing was recorded in the end and I did not receive the points. Trying to get help Toluna was futile. What an absolute waste of time!
I tried this qebsite for many years so far, and I can confidently say it is one of the most descent survey websites.I always change my points into a gift card that I use for shopping in UAE.
Tip for consumers:
Register and start earning points that can be changed to cash or gift cards.
Products used:
Gift card
I worked very hard and finally got enough points to redeem and then they closed my account saying i violated their rules and they kept my money! I asked them what i did and they would not reply. DO NOT JOIN TOLUNA
I am deeply sorry to hear about your disheartening experience, Lisa. The only reason behind the accounts' suspension is breaching of the site's terms of use and membership to which all panelists agree to upon registration on the Toluna panel.
Nevertheless, I have identified your support case and I will be conducting a thorough review of your overall activity. I will get back with additional details as soon as my investigation is concluded.
Keep in touch,
Mary
Thank you, it was stated that the reward would take three to five business days to be delivered to Paypal account. It was done in two days. No hassle or customer service required.
Products used:
None of the above.
Thank you so very much for taking the time to share your positive experience with us, Nicole! We understand this is of utmost importance, so always do our best to deliver out influencers' rewards as soon and as securely as possible! Should you encounter an inconvenience, please know that we remain available via the website's or app's contact forms, or even by email at support@tolunahelpdesk.zendesk.com and we'll always do everything in our power to find the best and quickest solution to any issue that may arise.
Hoping we'll soon be able to bring your experience to a 5 star level,
Mary
Got to a good amount to redeem your points and then they shut your account for a "violation" you have committed when you haven't. Scam to get you to do surveys with no reward.
We sincerely regret hearing about your negative experience, Jessica!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team
I have cashed out a few times now not to mention I won a prize of 2800$ American from them back in 2011. I would have given them four stars but because I won cash from them they get five :)
Just read the reviews across numerous sites. I was a panelist for years and suddenly, after accumulating over 60,000 points, was unable to access my account. No explanation or notice. After numerous inquires to Customer Service, I finally get an ambiguous non-answer as follows:
"While granular details about this quality report cannot be disclosed in order to protect the integrity of our panel as well as the quality of our research that we give to our clients, we can confirm upon further checking in our database, that the suspension was placed following flags triggered by responses that could not pass our quality checks.
As per the Site's Terms of Use and Membership to which users agree upon registration, we reserved the right to suspend or block access to the site in situations when we concluded that the activity that could jeopardize the quality and legitimacy of survey responses and the security of our panel."
Total load of BS with no specifics. This company likes to use its panelists and then discard them when theyve accumulated a lot of points. BTW... when they close your account without notice or explanation... they KEEP your earned rewards! I'm filing complaints with the Better Business Bureau and similar regulatory where this company does business (Ontario and London). My advise is to STAY AWAY. Too many reputable survey companies out there to bother with this shady one!
Tip for consumers:
Read the reviews. Countless panelist accounts have been deleted and they lost their rewards, with no clear explanation.
We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contactus with the subject 'Sitejabber- follow up' and share some additional details. We will follow-up on your case as soon as possible!
Best,
Mary
Toluna Team
If you are looking for the largest fraud site in the world, Toluna occupies the first position in fraud, because I am working on it accurately, and without violating any conditions for the site, and suddenly the site closed my account without any reason, and I contacted the failed support team, so he told me that I violated the conditions, but he did not It gives me any details because it is a liar
We are sorry about this, Gordon!
Nevertheless, we have provided via email all the reasons why your account has been suspended. I understand you are distressed about your account being closed, but we need to make sure our clients receive reliable information from our surveys and therefore we must ensure that this requirement is met by all of our influencers.
We regret this situation and we wish you all the best for the future!
Mary
I have been engaging 3 survey companies (Octopus, Pure profile and Toluna) but Toruna is defenately the WORST. 90% of their surveys does not pay/work. The worst thing is that Toluna tells you to not pay after you spend 20-30 mins to answer all questions. Other survey companies pay at least 10 cent if survey is full or not qualified but Toruna does not compenste at all.
I DO NOT RECOMMEND TOLUNA. Simply waste your time!
Thank you for sharing your feedback with us, L L! I'm truly sorry to hear that you're dissatisfied with our services :( and we would love to have the opportunity to change that.
As you already know, we launch hundreds of surveys every day, each with their own specific respondent needs and targets. To make sure the surveys you answer are right for you, we have put in place a screening process at the beginning of each survey to ensure you fit the target group.
Sometimes, determining whether someone is part of the target demographic for a survey takes just a few questions other times, it may take more questions. It can also happen that you access a survey for which our system detects that the quota for your group profile has been reached. In such cases you are automatically redirected to a new survey opportunity.
This usually happens in the first half of the survey, however, if and when this happens towards the end of a questionnaire, it might be the result of a quality check (when the client sets specific questions to ensure the consistency and validity of the answers provided).
If you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://www.toluna.com/contact-us, provide as many relevant details as possible (for example a screenshot and the survey number), and we will gladly assist you. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating!
Improving the survey experience and the incentives is one of our top priorities this year, so stay tuned for the exciting opportunities to follow!
See you soon on Toluna,
Mary
Toluna team
I have been a member of Toluna for about 10 years. I used to do a lot of surveys on the site but found that I wasn't really earning many rewards because the number of points needed for anything was pretty large. I also found that because I didn't have enough points to cash out, at different time points, some of what I did have would expire so that my balance would actually slide backwards pushing me farther away from a reward. While I used to get survey invitations that would give me large chunks of points, I no longer really receive anything that give me a good amount for a reasonable amount of time spent on a survey. If I am going to spend 20-30 minutes on a survey I expect to get more than the equivalent of about $0.50. It is a good site to make extra money on if you have the time to do a large volume of surveys to get your rewards to accumulate quickly but if you can only take them from time to time then there are probably other sites that you should sign up for as well to maximize the amount you earn to the time you have and not have points taken away from you if they "expire" and you do not have enough to cash out.
So I racked up 9000 points with this lame site. After doing MULTIPLE surveys with them, I wanted to see what you can get with the points. So I go to the rewards center of their site and it F***KING says "Sorry, rewards not yet available in your country (USA)". WHAT?!? These idiots kept sending me surveys and can't even pay me out? WHY ARE YOU SENDING SURVEYS to someone who cant cash out? And why can't you figure out how to give rewards to USA residents? That seems so lame and unprofessional. So I had to cancel my account with them and forfiet my WORTHLESS 9000 points that I wasted my time getting. Thanks alot Toluna. Oh, and I wonder what all the companies that PAY YOU to get the survey info from people would think if they knew you were SCREWING USA residents who take your surveys. STAY AWAY FROM THIS SITE, One of the WORST survey sites with NO REWARDS FOR US residents. LOL WTF? Do right and send me a check for those 9000 points suckers.
Suspended for no reason and took all my points I was building up, I tried to work it out with support but that didn't work,
Don't waste your time like I did
We sincerely regret hearing about your negative experience, C B!
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team
Vey bad, i noticed recently can not log in and i tried in many times. It appear not working pages. For Redeem points, need to log in to do. Still cannot log in. I noticed more than 2 weeks
I regret hearing about this upsetting experience, Ling Ling!
In order to be able to assist you, I kindly invite you to open a support case at https://www.toluna.com/contact-us with the subject 'Sitejabber review - Follow up'.
Hoping to hear from you soon,
Mary
Toluna team
At the rate that it's going, I've calculated that it'll take you about 7.5 hours to earn a $20 Amazon coupon.
Products used:
Surveys
Hello Mariah,
I am sorry to hear that you consider the reward amount is not reflective of the time and efforts you will have to put in. If you wish to discuss your specific experience further, I would be delighted to address any of your concerns and offer some insights on how to make the best out of your Toluna membership based on your expectations and needs - just submit a support case at https://toluna.com/contactus using 'Sitejabber review - follow-up' as subject and I will personally get back to you as soon as possible.
All the best,
Mary
UPDATE AFTER TOLUNA RESPONSE: Their reply makes no sense. Yes, I did include login problems in my query, however their auto responses didn't even mention this, let alone send instructions. I am still pushing for evidence of why they feel it necessary to suspend my account permanently. Waiting, Toluna, waiting...
I joined a few weeks ago and was enjoying doing the surveys. Honesty and integrity are hugely important to me and I gave a lot of thought to all my survey responses. I have, and still do, complete surveys for other companies as well.
I earned enough points for a £20 Amazon voucher and this is when the true colours of Toluna are seen.
They sent an email saying they were sorry but could not process my reward and the points would go back on my account. At the same time, they blocked access to my account! No explanation given.
I contacted customer service and just got back another 3 emails exactly the same as the original one.
I mailed again the next day to say I hoped those auto emails were not their reply to my query and I await a personal response, answering my queries.
I received another 3 emails in response, exactly the same as previously, so now have 7 duplicate emails telling me nothing other than they cannot process my reward.
Reading reviews, I am far from the only person they are doing this to.
My assumption is that they are taking payment from their clients, a portion of which should be given to the people completing the surveys, and keeping the whole lot themselves. Really shady behaviour.
Fortunately, I have kept quite a bit of info about the surveys I completed, so will be contacting some of their clients to advise of Toluna's tactics.
If Toluna are questioning my integrity, which I'm guessing is the case, it is only right that their clients know that they should not be paying Toluna for apparently inaccurate information.
That's not the only thing I will be doing if I don't receive a satisfactory response from Toluna.
How dare they withhold money for work undertaken in good faith, and lie about returning the points.
Products used:
Survey completion
Thank you for taking the time to review our platform, Anna! I am sorry to hear about your experience!
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. Your query would be related to 'Login problems', so if you selected this type & subtype of issue you received an automatic first reply containing general instructions on how the common login issues can be resolved. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible.
Rest assured that we've identified your Toluna account and the support case you opened, and we will get back to you shortly.
Kind regards,
Mary
Toluna team
I'm a veteran survey guy. Toluna contacted me recently and asked me to do surveys for them. So I like to set goals. It takes ******* points to earn a Amazon $50.00 gift card. I can earn one usually in about a month or so doing surveys along with other activities. So the first day I earned ******* points very easily I worked 2-3 hours. The next time I tried I would complete a survey I would get erer message when it came time to credit my points so I completed 5 surveys and they pocketed my earnings. I then tried my cell and it worked I completed a number of survey s around 10,000 points. Then next day I had ******* points. I then put forth the effort to try to achieve my goals. I would complete a survey and I get the erer message or I completed a survey and I would get a message when my account was susposs to be credited the survey is full or you don't qualify after I have done all the work. Over the last few weeks I have been able to complete a lot of surveys on my phone. But none have been credited to my account. It says it can take up to 6 weeks for the points to hit and then, another 4 weeks to get your gift card. But I wanted to give it an honest try. I believe it is a scam. Maybe over a year you might see some thing. But I dout it something is not right. Don't waist your time.
I give myself 5 stars for trying. Toluna is a scam! All that hard work for nothing! Still waiting for my Amazon gift card. Don't waste your time!
I don't know why i had to try it in the first place, i wasted a lot of time just for nothing, it's very useless
Hi Gugu,
I am terribly sorry to hear you feel this way. Would you mind submitting a ticket at https://toluna.com/contactus and sharing some details about this survey and the inconveniences encountered? I'd be delighted to make some further investigation and ensure you benefit from the best possible experience on Toluna.
Kind regards,
Mary
Toluna Team
Took a ton of surveys, got points to turn into rewards, but didn't receive rewards when time to cash in.
Products used:
None
We sincerely regret hearing about your negative experience, Lisa!
Our e-vouchers are delivered via email & PayPal payments are delivered directly to our influencers' PayPal accounts. The rewards' processing time is approx. 1-7 business days for e-vouchers, 1-3 weeks for PayPal payments.
Please email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject, so that we can assist you further.
Hoping to hear from you soon,
Mary
Banned for no reason at all, it would be good if I could have access to my account again and be able to redeem my gift card.
I regret hearing about this upsetting experience, Kee!
Our members' satisfaction is of utmost importance, however, so is the integrity of our panel. To this end, we employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
We've managed to identify the ticket you opened and we will get back to you as soon as possible.
Thank you for your understanding,
Mary
Toluna team
Its bull$#*! dont do it, you wont get any money, and it will just redirect you or stop working. No point
Hi Vector,
Thank you for sharing your experience. I am sorry for the delay in addressing your review, we just came across it and we really want to make things better!
I'd really appreciate it if you could open a support case from https://toluna.com/contactus with 'Sitejabber review - follow up' as subject. Alternatively, you can also choose to share your username with me here. Nevertheless, kindly ensure to provide as many relevant details as possible about the inconveniences encountered so that I may perform some further investigation and ensure you benefit from the best possible experience on Toluna!
All the best,
Mariana
Toluna Team
Toluna is great, but upset about the removal of many favorite gift cards such as Tango, Play Station, Amazon10, I hope these cards return as soon as possible.
Thank you for sharing your feedback with us, Berdina! I am sorry to see the low rating.
Although some rewards may be out of stock at the moment, please rest assured that as soon as we have a new batch of vouchers available, the rewards will be available on the website again.
If you wish to discuss this situation further, kindly submit a ticket at https://www.toluna.com/contact-us using 'Trustpilot review - follow-up' as subject and we will gladly assist you. We are always looking for ways to improve and your opinion is very valuable to us!
Thank you,
Mary
Toluna team
Just as I'm about to get a pay out, they wont let me take anymore surveys. Clearly they've done this to stop me reaching the pay out.
Thank you for taking the time to share your experience, Shaun. I am truly sorry to hear about your situation.
I want to assure you that we would never engage in such practices as suspending a members' access to our surveys just to avoid paying them their due reward. Your Toluna account is active, but it seems that our system detected you are accessing your Toluna account using a suspicious IP address and it automatically rejects your participation in surveys.
We've already identified your support case and we will review your account's activity. We will get back with additional details as soon as our investigation is concluded to provide you with a better understanding of what happened.
Keep in touch soon,
Mary
Is good surveys and has good prices when u reach all your points and giving your opinions and feedback on stuff.
Hi Sonia,
We're truly happy to hear you enjoy being a Toluna Influencer and that you're satisfied our services.
Please don't hesitate to get in touch at https://toluna.com/contactus whenever you have questions or concerns - our support team will ensure your experience is seamless every time!
Thanks again for your beautiful words, see you soon on Toluna!
Best regards,
Mariana
Toluna Team
Scammers, robbers...They make you lose your time and energy. I've never earned noting from them here in morocco
Thank you for sharing your feedback with us, Di A! I am sorry to hear that the Toluna experience has not been as good for you as we would have wished. Our influencers’ satisfaction is a top priority for us and your review is very concerning.
We would be more than happy to further assist you if you could open a ticket at https://www.toluna.com/contactus using 'Trustpilot review follow-up' as subject.
We hope to hear from you soon,
Mary
Toluna team
I don't know why the email keeps saying your redemption has been canceled? I don't understand, if I can't use pay pal then just let me know?
Truly sorry to hear about your situation, Rhonda!
Rest assured that we've identified the support case you opened and we will get back to you via email with additional details.
Keep in touch,
Mary
Gain trust and grow your business with customer reviews.
Toluna, the easiest way to ask and answer questions and get rewarded for sharing your opinions.
Thank you for taking the time to send us this wonderful review, Ahmed, your feedback is much appreciated!
We are glad to hear that you enjoy the Toluna experience! Your review reaffirms the hard work we put in every day to offer the best experience to our influencers. That is very important to us and your nice words are very rewarding!
Please feel free to share your experience with your friends and virtual friends, as well. We’d be happy to welcome them in our influencers community!
Whenever you have a question or feedback to share, don’t hesitate to submit a ticket at https://www.toluna.com/contact-us and our helpdesk team will always be happy to help.
Warm wishes,
Mary
Toluna Team