Toluna

Weeks ago I submitted a request to get a gift card for points I had accumulated. I was sent an email with a link for the Starbucks gift but haven't been able to open it. It keeps saying try again in 15 minutes & if you can't access it after 24 hours, let us know. I have let them know multiple times. Still unable to access my reward! I am not happy and considering not wasting my valuable time again doing their surveys unless I can get my measly $10 reward

I have been on this site for almost two years and it was great until now that not all surveys u completed will award your points.
Last week I redeemed via PayPal and the points were credited back into my account, now I can't even login again maybe my account was suspended for no reason and I have contacted support several times hoping i will get a feedback but no response.

Toluna owes me outstanding vouchers in the amount of R600. I last received payment in February. The site promises payment within 2 - 8 weeks but payments have been outstanding since 7/03/18 with no explanation or action to remedy this situation.

Do NOT trust this company! This is the second time that they have been unable to process payments. This is a widespread problem that applies to many users, none of whom are being helped or told when they can expect payment. They had the same problem in November 2017.

See photo of all my outstanding vouchers that have not been processed.

I've been a loyal Toluna participant for over 10 years. Suddenly I am not able to complete surveys. When I query this I receive an email from John Oliver indicating that some settings on my device/browser flagged for being inconsistent with your country of residence. This is total nonsense. I do not use a VPN and only access surveys from home. Further, my IP is not blacklisted anywhere. I can only assume that Toluna purges participants after a few years based on erroneous and inconsistent algorithms that are discriminatory and not factual.

I have been a member for like 3 years and then for some unknown reason they just locked my account! Of course I have ******* points that I was going to use for a big bag of cat food as im very low income and I just don't understand how they can do this for no reason! Turns out this site sucks! Beware you'll never know when it will happen!

I had been a member of Toluna for around 3 months, spending a lot of time and effort answering polls and doing surveys honestly and truthfully, trying to build up a little money to put towards Christmas. The pay for each survey is minimal for the effort you put in, but it gradually adds up. I got to around 419,000 points which is less than $150 aud. I then find I can't access the site through the app with my password. After emailing them I get a reply that they have noticed that "I was apparently doing an activity that contradicts my profile ", and because of this they are revoking my membership and taking away the points that I have earned, without any proper explanation. I know that I have done everything correctly, I am not a dishonest person, which leads me to think the whole thing is a scam and they never had any intention of paying out any money.
Steer clear of this company

This website starts off well, although the survey points that are on offer are a lot less than advised, as soon as you get close to any decent reward you will be offered a longer survey for many many more points than the last 10 you have completed and then they will not award you any points at all! Don't waste your time. In addition their support and services team do not respond for weeks on end and they will fill your inbox with spam, total hours spent 8 hours total reward $10.00

So I have recently joined a few survey sites. Most are legitimate and offer points in return for surveys. It's definitely not a fast way to make money, but it is a decent way to make a few extra bucks on the side in your spare time. However, I spent over an hour doing a survey, and they haven't recorded my points. In fact, I looked at my profile, and they haven't rewarded me any points for any of the surveys that I've done. I should have close to 20,000 points now, but instead have 500 because of the welcome points they gave me. Terrible site, would not recommend and will be closing my account.

I am another example of how they just suddenly suspend my account and forfeit my points. Questioning them does nothing. I suspect that they are trying to lower their costs by cancelling people's points. Stay away from them.

I've been waiting over 3 weeks for my 10 dollar gift card. I sent an email to customer service and got a bot reply back. It use to take just a few days to receive your gift card after you redeem your points. Now it takes an entire month to pay out which is reficulous. Also about 70 percent of the surveys I've taken and completed gives me an error code stating it's not you it's us after spending 15 to 20 minutes per survey. This platform has gone down hill. Avoid it at all costs!

Account was suspended without a proper explanation, all they said was "To protect our clients and the security of our panel, our team cannot disclose more specific details" when I asked them which specific terms and conditions they are accusing me of allegedly breaching.

Seems like I am not the only one who has experienced this behaviour, where it looks like Toluna suspends accounts to avoid people redeeming hard-earned points. This or the fact that the tools they use to detect fraud are faulty. When I initially raised an enquiry Toluna INCORRECTLY identified my device and location. As you can see in the photo I have provided, when the support ticket was raised, their system INCORRECTLY identified my device as a iphone 14,5 when my device is an iphone 13. Perhaps their automated tools and "techniques used to detect fraud" are faulty, especially as it can't even identify my device correctly.

I can see many others in this forum have experienced account suspensions and despite these reviews, they continue with this unfair behaviour.

The fact that Toluna does not even alert users their accounts have been suspended is very concerning. Like many others have mentioned on this forum, I only found out once I could not log in. This lack of transparency has meant Toluna can suspend any account so hard earned points cannot be redeemed and then cite privacy reasons to avoid having to provide an explanation. The lack of a transparent process also means that you as a user are not allowed to provide an explanation if your account/phone is compromised by hackers or if your device clicks incorrect responses due to water on the phone screen. I think the photo that I have provided is also clear evidence their fraud detection software is faulty as it misidentified my phone.

Therefore, I am considering legal action in order to protect other consumers and to deter continuation of this disappointing behaviour from Toluna. I have asked for their address so that I can serve them with local court papers if necessary.

Hopefully a subpoena can prompt them to provide a proper explanation as to why my account was suspended, as I know that I have been truthful in the consumer feedback I have provided. Transparent processes must be put in place so this does not happen again to other users.

I will keep this forum updated about what happens, if I can. Gag orders, however are often used at the conclusion of legal cases in common law jurisdictions.

My account was mysteriously suspended after I requested a payout through PayPal. They informed me my account was flagged as fraudulent, but wouldn't tell me why. I certainly understand the need to deliver accurate data to their clients, but I was answering questions honestly. I don't really think they have room to be particular about how people answer these when they're giving so little in return.

Furthermore, many of their surveys seem redundant and some take forever to complete because they ask the same questions over and over again. You waste a lot of your valuable time completing these for little compensation. I will not get the points I earned back.

Having been a Toluna subscriber for a few years,my initial experience with them was overall satisfactory.
It seems that now (2023) Toluna has gone downhill. Log in problems,Rewards not being processed at all, ie
You make a claim for a Toluna Reward,your points are deducted from your account,Toluna send an email indicating/ confirming the reward is being processed, then a couple of days later you receive another Toluna email saying that 'the reward couldn't be processed and your points are reinstated to your account'.This has been happening to me at least a dozen consecutive times despite contacting Toluna asking for an explanation.Better off finding a more reliable and honest online survey operator rather than wasting your time with Toluna as they currently operate.

This is a consolidator survey platform with the lowest points and often terrible templated questionnaires enormous technical errors.
They are screening out in view of technical errors.Rewards used to be redeemed at time of submission but now they take up to 2 months! And reminders are not answered.
Being a consolidator means that the quota of responses is reached by other companies for the same surveys consequently you will be screened out. Some of their surveys had phishing capabilities that could affect your IP address that hinders risks violating privacy

I cash out my points in Paypal on the 25th of September, It's been three weeks now and i'm not receiving any payout. I sent an email but the reply from them was out of the topic and they consider it as solved.

(As of October 17) Regarding my concern i received an email from Toluna, there are temporary delays in processing all pending PayPal rewards and they are working on it. Thank you Toluna for your prompt response much appreciated.

Ordered an Amazon voucher on 20 October and still no sign of it. Web page is appalling to negotiate aorund. Don't use Toluna if you want any rewards for answering surveys.Toluna say it would be in my spam/junk folder - it's not there! I work in IT - I'm not stupid enough to ignore my spam/junk folder.

Had been a member for quite awhile with no issues; takes lots of time to earn enough points for redemption. Finally got enough for a reward and was waiting for gift card when I discovered I could no longer log in. Contacted company and apparently my account had been deactivated due to "non compliance with terms of service." No notice, or warning or proper reason. Found it interesting that this happened as soon as I was going to get a reward. There are many other better panels out there; don't waste your time with Toluna.

They have blocked me with no reason and looks like have done same with my husband and friends that i referred to use it.
They didn't even send the gift card link that my hubby redeemed with earned points.
I keep emailing them and they send some automated default replies. Looks like they don't even read the emails sent to them.
They make people spend time on filling the surveys and the moment they see they have too many point to redeem they just block you.
The worst site the worst customer service i have ever seen.
I will be reporting to DPA because they are taking advantage of us and misusing our data.

I've been with this site for years and only have gotten like 2 rewards. Now I know why! I just found out today that it said points expired and when I checked it again they took away more then 5,000 pts. So called support says they feel for you but they really don't because you don't get your points back! I know this has happened more then once, I always wondered why it seemed my points kept getting lower. This is a jerk move on their part considering you waste that time on work you have worked for and you need more then a damn year to save your points to TRY to cash out with their rewards that are at a VERY high level. But impossible to work to that when your points have a limited time then they take em away! Only site ever that is this shady! For me it's very hard to qualify with surveys that just kick me off so the long $#*! ones I completed were for NOTHING. Agree with other posters do NOT join. Shoulda known since reviews are bad for Toluna across the board.