- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Toluna has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Toluna most frequently mention gift card, enough points, and customer service problems. Toluna ranks 445th among Forum sites.
This company responds to reviews on average within 23 hours
I was doing survey for around 10 mos and was happy able to earn some awards. However, 3 days ago I could not log in with the error "authentication failed. Please try again. After a number of tries decided to contact Toluna. They replied and requested that I reset my password to a link they provided which I already did. But until now I am still waiting for an email that will allow me to reset my password.
Spent 2.5 hours answering every question in 14 of their surveys. Nothing was recorded in the end and I did not receive the points. Trying to get help Toluna was futile. What an absolute waste of time!
This site is the worst I've ever encountered...my account was canceled after I had filled out just one survey (so at least I didn't waste any more time with them)...the excuse they offered was that their "system" had recognized an inconsistency which was not only inaccurate, but was also not possible. Avoid this one.
Seriously people, be very wary of this site. I have been using them for a few months and was relatively happy, until I wasn't.
I tried to log in last week only to be locked out, I contacted their support (I use that word very loosely) team to be sent an automated email telling me how to reset my password. I followed their instructions, but to no avail…
After contacting them again I'm told by Noah McKenzie that I was tying to bypass the system by modifying the survey links (whatever that even means) amongst other things. Like, what the actual?!
As I said to them (which they have ignored, surprise surprise) I can honestly say, with hand on heart, I have answered EVERY survey given to me completely honest and 100% in good faith.
I am a very honest person just trying to help make things a little easier for my family, and am disgusted that they treated me and what looks like a lot of others this way.
Thank you for sharing your feedback with us, Sharon! Truly sorry to hear about your experience.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this if you could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”.
Hoping to hear from you soon!
Mary
Toluna team
I had saved up enough points to get 2 $50.00 certificates but before I could use them they locked me out, changed my user name and someone took and cashed in my points. Stay away. I spent a month trying to get it fixed but they kept setting me up with different user names so someone else could profit off of my time.
Just imagine showing up for a job that pays about 25 cents an hour. After working three hours, the manager tells you he has enough people for the job, and you can go home without pay. That's what it's like filling in surveys for Toluna (and other ripoff survey companies). Most of the time, you will spend 15-20 minutes answering questions, only to find out the survey has just reached the number iof desired participants, or that they were looking for a different profile. And of course, you don't get anything for the time spent. If you like working for a wage well below minimum wage, Toluna is for you. Even if you're lucky enough to complete surveys which happens about 1 in 10, the pay is the worse you can get for any job. A complete waste of time and dubious business practice to say the least.
Hello Alexis,
Thank you very much for taking the time to share your thoughts.
First of all, I would like to take this opportunity to clarify that we never presented Toluna membership as a job where you can earn the equivalent of a salary. Toluna is on online influencers community where you have the chance to transform the products and services that matter to you and inspire change in real time by sharing your opinions via the surveys we offer. Your input will have a direct impact on companies and how they market, distribute or advertise new products and services to consumers.
However, market research depends a lot on categories and we are dedicated to constantly providing quality data to our clients. As we need to respect the target quotas & requirements while also ensuring the highest possible level of data quality, influencers might not qualify for all the surveys they receive, in which case points are not awarded, because the data is not used.
I'd be delighted to have the opportunity to further discuss your specific personal experience, so I kindly invite you to contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form in the app or on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject will ensure I will personally address any and all of your concerns.
Hoping you'll give us another chance,
Mary
I recently joined this survey site, and for the first week, it worked-was able to redeem points for a valid giftcard. My last 2 attempts to redeem-one for a GAP card and one for an AMAZON were both cancelled! Yes, the points were returned to my account, but what is the point-it looks like they won't ever let me redeem them! If you participate in good faith, as I did, and get this kind of treatment-with lame email responses from Toluna-basically saying "it's all my fault"-then this site is a waste of time!
I am sincerely sorry to hear about your experience, Gail!
I would like to reassure you we do not engage in such derogatory practices like preventing our influencers from spending their hard earned points. On the contrary, we constantly come up with different initiatives in order to encourage our members to be more active on the platform and redeem as many rewards as possible.
We've managed to identify your Toluna account and the support case you opened, and we will get back to you with additional details as soon as possible.
Thank you for your understanding,
Mary
I have been a member of Toluna.com for many years. About a week ago I found that I could not sign in or contact Toluna through their website. I have tried to contact through Facebook and through an unrelated email from them. I do not understand why this site will not work for me after so many years. This is good survey site and I am disappointed with their inability to help me.
Hi Paul,
I am truly sorry to hear this recent experience ruined your experience on Toluna.
All helpdesk communication is carried from our dedicated platform - all our influencers have to do is use the Contact Us form available on our site or the contact feature in the Toluna Influencers mobile app; this will ensure their queries are properly received & addressed as soon as possible (in average within 1 business day).
We'd be delighted to look into this and properly assist you - could you please send us an email at support@tolunahelpdesk.zendesk.com using 'sitejabber review' as subject? Alternatively, you can also choose to share your details here, in a private message reply.
Hoping to hear from you soon,
Mary
I have spent many hours doing surveys with honesty and integrity. I had earned just over $20 but was to continue saving it but all of a sudden couldn't log in. Find out that they have suspended my account and I forfeit my points. This is really unfair, so much time that I spent to be kicked out for doing nothing. They don't even let you know. I did nothing wrong, so technically they stole my $20.
Redeem your points instantly!
We sincerely regret hearing about your negative experience, Caroline!
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team
Already have done two surveys 40+ minutes into each of them just about done and it says last few confidential questions. Which are personal questions such yearly income and politcal outlook and once you get to the last question you get disqualified with no points or reward and 40 freaking min gone into the wind after they got all the info they needed about the up coming movie coming out
I'm starting to think this is a scam, i am so disappointed i was very close to finishing my tasks and cashing up my points then BOOM! ALL of a sudden there's an "Error occurring with the survey loading" for 3 days?
Tip for consumers:
Scam, scam, scam!!!!
Products used:
This is a scam. Please be careful
Sorry to hear about your negative experience, Zamar! In order to be able to assist you personally, I kindly invite you to open a support case at https://www.toluna.com/contact-us with the subject 'Sitejabber review - Follow up'.
When contacting our customer service, please make sure to send as many details as possible about the issue you’re experiencing (i.e. The survey ID, screen recordings or full screenshots of the difficulties encountered, etc.). Supplying this relevant data will help our customer support team better assess the situation and be more effective in finding satisfactory resolutions.
Thank you for your cooperation,
Mary
Toluna team
Companies contract with Toluna to do market research, etc, and are unfamiliar with how they do business. Their poor service and how they treat customers can reflect poorly on that company and their products. It can make that company seem like they aren't doing their due diligence, for sure. It's my mission going forward to get the word out.
Products used:
Market research
We're truly sorry to hear that you're dissatisfied with our services :( and we would love to have the opportunity to change that.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Kind regards,
Mary
Toluna team
Toluna surveys: rip off, fraud: sometimes I spend five to ten minutes on a survey and they collect a lot of data before determining I am not "qualified" or " the survey just filled up" and terminate the survey without any compensation. They should qualify the testers BEFORE collecting all the data!
Toluna is a rip off when they do pay, and otherwise its a fraud. On the plus side, some of the surveys are interesting. But not worth the money.
I have now joined the ranks of many of you who have had their accounts suspended just as they are about to claim their points. After 3 days of e mails absolutely no proof of any wrong doing has been provided and you are just locked out of your account after working hard to accrue 30 000 points. They just ghost you and don't reply to you asking for proof. It is disgusting! My advice is to absolutely STAY AWAY from this site. There are far better survey sites who are a pleasure to deal with. It is such a SCAM to make people do the work then cut them off just as they are about to claim their Vouchers. DONT SIGN UP!
Thank you for sharing your feedback with us, Joanne! I'm truly sorry to hear that you're dissatisfied with our services.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account might have been caught in one of these checks and was subsequently suspended.
Nevertheless, we would be delighted to further discuss the reasons behind this so that we may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
I have been a member for 3 years and then suddenly for some unknown reason they just locked my account. For 4 days they sent to me emails on how reset new password the link never worked so I was unable to create a new password, then after my contacting them they decided I was too much of a problem and just decided suspended my account, why? For 3 year I was good member and suddenly some one decided my account was a Fraud, I have been an honest member and not fraudulent. So who decided to locked my account? What happen with their system, afraid of answering honest questions?
I am sorry to hear that the Toluna experience has not been as good for you as we would have wished, Tatiana!
The sole reason behind accounts' suspension is noncompliance / breaching of the terms and conditions to which influencers agree upon registration on the Toluna panel. If you wish to discuss this situation further, please check support case #1234308.
Kind regards,
Mary
Toluna team
I was locked out of my Toluna account around the same time some points I tried to redeem as a PayPal reward was cancelled and apparently credit back to my toluna account. I'm not sure what the point of reward points is if you can't even use them.
Thank you for taking the time to share your experience, Alison!
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended. Nonetheless, we've identified your support case and we will contact you via email, so that we can provide you more details and a better understanding of what happened.
Keep in touch,
Mary
Toluna team
I have earned more than ******* points and for some reason my account has been suspended. I please request you to restore my account so that I can redeem my rewards. I do not think that rewards earned need to be fortified for suspending the account. This is not correct.! I do not even know what was the reason for suspension. What actually happened?
Thank you for taking the time to review our platform. We are sorry to hear about this recent occurrences.
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. Your query would be related to 'Login problems', so if you selected this type & subtype of issue you received an automatic first reply containing general instructions on how the common login issues can be resolved. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible.
In order for us to identify your Toluna account & provide additional details on this matter, we kindly ask you to email us at support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Thank you,
Mary
Toluna team
I previously would have given five stars. They were a great survey site with regular rewards and surveys. However I was recently banned from the site and my account closed. I got no specifics about why, and didn't even know it had been closed until I tried logging in and couldn't anymore. Apparently this is not a site that wants to keep people around who complete a significant number of surveys - or they are penalizing people who are fast readers, or who have situations that may change between surveys, or aren't adequately captured by survey questions, all of which could contribute to irregularities. This site will be great - until they decide they no longer want you.
Really sorry to hear about this, Bekah!
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
If you wish to discuss this situation further, please reopen support case #1226025 we will be happy to address your concerns.
Kind regards,
Mary
The surveys are often quite fun and interactive but it is painful how long they take to credit to your account and furthermore when you do redeem for a reward it always takes at least 1 month to receive a gift card, often longer. Why do they not just credit points instantly and send an evoucher code for a reward?
After a few issues down to technical on there side all Issues have been sorted and all money owed paid so have to give them credit where credit is due. They show me respect and sorted these issues out a big thank you to team Toluna..
Thank you very much for taking the time to update your review, Greg! I'm very happy to hear that everything was sorted out by our support team.
See you soon on Toluna,
Mary
This is the worst Market Research company as you do lots of work to reach there Payout limit needed, then they will kick you out the panel not pay out to you using with the most rubbish excuses they can find. DONT SIGN UP as your only wasting a lot of time for nothing. The also have another site called Vocalyz again they have done that on our rewards there as i was a Member on that site and my wife was a member on Toluna. In all the years of doing research for companies they pay a little into your accounts for a lot of work and like i said come payout time they freeze your account. So there just like thieves and are disgusting..
I was a new member but I did reach the minimum amount to have my rewards. I am waiting for my first payout and I was on to my second. I am just missing a few more points to reach that second one. But suddenly I'm having a issues logging in to my account last night. I did email them for steps to renew my password. But they told me my account was suspended. I provided them my personal information and I did manage to answer their survey honestly. Then suddenly they will inform me my account is suspended. I don't think I'll be having that first payout anymore. I know its not much but still a wasted time and effort.
Thank you for sharing your feedback with us, X T! I'm truly sorry to hear that you're dissatisfied with our services :( and I would love to have the opportunity to change that.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
I wasted my precious time trying to fill out the survey questions and every time in the middle of the survey a terrible glitch would happen. So I was unable to earn any points. What a waste of time!
Tip for consumers:
It’s a scam very poorly done
Thank you for sharing your concerns! We would like to offer our sincere apologies for the inconvenience caused to you by this.
Please rest assured this issue has already been escalated and our Technical teams are working to find a resolution as soon as possible.
For additional details, we remain available at any time at https://www.toluna.com/contact-us. We are committed to providing our influencers with a fantastic experience!
Best,
Mary
I have completed several surveys that promised over 4000 points but after I reached the end of the survey, the website showed error messages and it's a waste of time! I wasn't able to get the points that I was promised and my 'point history' showed 'zero points' despite spending over 20 minutes to complete one survey! A warning: do not sign up for this survey website! There are much better ones with smoother interface and higher paid survey websites out there.
We sincerely regret hearing about your negative experience!
It might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject and provide the survey number in question.
Hoping to hear from you soon,
Mary
Have been using Toluna Influencers for a while and never had an issue. Cashed out several times before...I've been trying to cash out with Paypal(ve tried twice) and keep getting "Your gift redemption has been canceled". Then today, it appears they suspended my account because when I try to log in I get " Error: Authentication failed. Please try again.".
So I lost all of the points I had earned...
I have a feeling they are going to maintain I violated their TOS. The thing is many of their rewards have been out of stock and many people are having their rewards denied., This feels like a way to avoid paying people.
So beware
Truly sorry to hear about your experience, Stephanie!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team
You can take up to 30 minutes to fill out a survey and then when you finish, you get the notice that the survey "filled up: while you were taking the survey, and sorry, you do not get any reward points. After too many time of this happening, I complained to Toluna and ended my participation in the site. Toluna responded basically that too bad for me the survey filled up and we just do not care about the way we scam participants.
Tip for consumers:
Don't waste your time filling out Toluna surveys
Products used:
Participated in surveys
Dear Frank,
I sincerely regret hearing about your experience and your decision to leave our panel, and we wish you would reconsider. Unfortunately, it can happen sometimes that your demographic fills by the time you finish the survey (when a survey is generating greater than expected response). Nevertheless, we understand this situation can be unpleasant and we always encourage our influencers to contact us and provide as many details as possible (e.g. Screenshots and survey number) so that we can make things rights.
Rest assured that I've identified your support case and I will follow up with additional information as soon as possible.
Thank you for your understanding,
Mary
It is a great app for earning some cash while completing the survey. However, the criteria for surveys is quite strict so it's possible that some survey unable to be completed. So far, I've managed to redeem 4-5 times so it's not a disappointing app.
I've had Toluna for a few years now, with generally no problems. But the last few weeks I would get an invite, click on the survey and would get "Can You Believe It, We Are Currently Out Of Surveys". Thinking this was strange, I filed a support ticket. I got the reply back stating that my IP address has been flagged as suspicious. One remedy is to contact my ISP, which I did. They told me that Toluna has something that is inside that website that can say in our system that is not a secure website anymore. With that said I have never had a problem with the other web sites
Thank you for sharing your concern, Kathy, I am truly sorry to hear about your disheartening experience.
The rejected survey attempts are not caused by a problem or a flaw, it is simply how our system is designed; if a certain IP address is flagged in the IP databases, the system will not allow participation. IPs that are blacklisted in certain databases are not accepted in our surveys as they are associated with a high possibility of fraud and/or raise too many concerns over the general accuracy of the responses coming from them.
Nevertheless, I would be delighted to further discuss the reasons behind this if you could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”.
Kind regards,
Mary
Gain trust and grow your business with customer reviews.
Toluna, the easiest way to ask and answer questions and get rewarded for sharing your opinions.
Thank you for sharing your feedback with us, Anne! Truly sorry to hear about your experience.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this if you could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”.
Hoping to hear from you soon!
Mary
Toluna team