• Toluna

Toluna

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Overview

Toluna has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Toluna most frequently mention gift card, enough points, and customer service problems. Toluna ranks 445th among Forum sites.

  • Service
    59
  • Value
    53
  • Shipping
    24
  • Returns
    21
  • Quality
    42

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 4.5%
Positive
1
Neutral
0
Negative
21
9
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How would you rate Toluna?
Top Positive Review

“I could neither log in or reset my password”

Bobby O.
9/5/23

I was doing survey for around 10 mos and was happy able to earn some awards. However, 3 days ago I could not log in with the error "authentication failed. Please try again. After a number of tries decided to contact Toluna. They replied and requested that I reset my password to a link they provided which I already did. But until now I am still waiting for an email that will allow me to reset my password.

Top Critical Review

“WARNING: WASTE OF TIME”

argrdi g.
10/15/24

Spent 2.5 hours answering every question in 14 of their surveys. Nothing was recorded in the end and I did not receive the points. Trying to get help Toluna was futile. What an absolute waste of time!

Reviews (134)

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Reviews that mention popular keywords

survey site (4) time (17)
Thumbnail of user ronaldh1444
1 review
1 helpful vote
  • Send Message
August 14th, 2023

After a few years of filing out surveys for Toluna, I started getting invitations that led to the response, "Can you believe it, we're out of surveys" After this happened a few times I opened a ticket and got this response from Toluna. " Dear Ronald,

Your inquiry has been solved. Please do not reply to this email unless you wish to reopen the case.

Noah McKenzie (Toluna)
Aug 10,2023, 13:13 GMT+3
Hello Ronald,

Thank you for reaching out.

Our system is devised in such a way that it will not allow flagged IPs as they are associated with high possibility of fraud. However, I would like to reiterate that your current inability to access our surveys is not a direct comment on the quality of the data you provided so far. Although we understand that it your IP being flagged might be an unfortunate situation that is beyond your control and not a result of your actions, there is nothing we can do on our end as our protocols will not permit the whitelisting of any particular account or IP address.

For some extra details on your IP flags you may access this free online tools:

https://scamalytics.com/ip
https://whatismyipaddress.com/blacklist-check
https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test/lookup
https://www.ip2location.com/demo

We can only recommend that you try getting in touch with your Internet Service Provider and ask them what could cause your IP addresses to be flagged/blacklisted.

Thank you for your understanding.
Kind regards,
Noah"
I tried using these tools but they didn't provide any real answers. I haven't contacted my ISP. I have deleted my account because I feel that Toluna has accused me of fraud.

Thumbnail of user marianap41
Mariana P. – Toluna Rep

We sincerely regret hearing about your negative experience, Ronald!

This type of rejected survey attempts are caused exclusively by the internet connection details & IP addresses of certain respondents at the moment of the attempted participation.

In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.

Hoping to hear from you soon,
Mary

Thumbnail of user sebastianc115
Bangladesh
1 review
1 helpful vote
  • Send Message
April 6th, 2022

After review they ar send praivet message for me but my account still suspended its very disgusting scam Don't waste your time

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Value
Shipping
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Quality
Thumbnail of user marianap41
Mariana P. – Toluna Rep

I sincerely regret hearing about your negative experience, Sebastian!

Sounds like your panelist rights for this account have been suspended due to the violation of our Terms and Conditions. I would be delighted to further discuss the reasons behind this - could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.

Hoping to hear from you soon!
Mary

Thumbnail of user gabrielac160
GB
1 review
2 helpful votes
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November 28th, 2022

Gift Order Cancellation - UK Amazon 5,and ******* points,i need of my points back.I worked for that,Why are doing that?

Thumbnail of user marianap41
Mariana P. – Toluna Rep

I regret hearing about this upsetting experience, Gabriela!

We've managed to identify your Toluna account and we will get back to you via email as soon as possible.

Thank you for your understanding,
Mary
Toluna team

Thumbnail of user martinezdonna1111
Colorado
1 review
3 helpful votes
  • Send Message
July 12th, 2023

Don't waste your time! You take a long survey only to be rejected at the end! BIG waste of time!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marianap41
Mariana P. – Toluna Rep

Our influencers' experience & satisfaction are our top priorities and we are truly sorry to see that this unfortunate circumstances created a negative experience for you, Donna!

As each survey we offer is targeted towards a very specific demographic, you might not always qualify. However, if you are screened out late but not due to quota reasons, it might be due to quality issues.

If you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://toluna.com/contactus, provide as many relevant details as possible (for example a screenshot and the survey number), and we will gladly assist you.

Kind regards,
Mary
Toluna team

Thumbnail of user chriss3875
Singapore
1 review
5 helpful votes
  • Send Message
June 23rd, 2022

Like what others have said. This is a scam site. Think for yourself why there are so many negative reviews and why are all the positive reviews made by accounts that looks like bots/paid reviews. If I had googled Toluna Review before I started my account with them, I would never do it.

If you want to waste your time then go ahead. But before you do, let me tell you what will happen, so you can decide if you want to continue or not.

There are usually less than 3 surveys daily but let's say there are 10 surveys available in total.

For 2/10 of the surveys, when you click into them, it will say that your profile do not match at all. That is also the case after you filled up all their profile questionnaires.

For the remaining 8, half of them when you clicked into it contains bug or server errors which either prevent you from starting, prevent you from proceeding once started, or prevent you from completing the survey at the end or halfway through.

Now, as you happily finish up the remaining 4 surveys, for 3 of them, right before you complete it, you will be kicked out suddenly with a prompt that says the survey has filled up, preventing you from earning any points, after you had spend hours on it.

"Fine, but at least I am still credited for the last survey" would be what you are thinking. WRONG. Yes, you will be credited but for 3/10 of these completed and credited surveys, the points will be retracted for no reason resulting in no awarded points. YES, they will still do that after WEEKS of you completing the survey, so meaning all your points are never safe and can be completely empty tomorrow.

Okay, so for the remaining 7 surveys that you are credited for and not (yet) retracted by them, let's say you finally accumulated enough points for redemption. Right after you happily redeemed the item, the real ordeal begins here.

They will refuse the payout and quietly suspense your account without any warning, and you will never know it unless you email their customer support. This is another set of nightmare that I won't go into details about. But you can check the reviews by others.

They will then extort more information from you under the pretense of verification and proceed to sell it online to earn for even more profit.

This is finally when you realise why is there an influx of spams email after you joined their site and that you have been scammed.

Good job Toluna. You earn from your users doing the survey, refuse their payout, and then proceed to sell their information.

Tip for consumers:
Don't use it

Service
Value
Quality
Thumbnail of user marianap41
Mariana P. – Toluna Rep

Thank you for taking the time to share your thoughts, Chris.

The only reason behind the accounts' suspension is noncompliance / breaching of the terms and conditions to which our influencers agree upon registration and the sole purpose of the quality checks we conduct is to ensure the highest possible level of quality for the data we gather on behalf of our clients as they depend on factual information in order to make important business decisions.
Sadly, we've been unable to identify your support case or Toluna account. If you could kindly share your username/ticket number with us in a private message here or, alternatively, submit a new query through https://us.toluna.com/contactus with the subject: "Sitejabber review - follow-up" we'd happily take a closer look at your situation.

Hoping to hear from you soon,
Mary

Thumbnail of user lunafly24
Indonesia
1 review
0 helpful votes
  • Send Message
December 27th, 2023

Saya telah menggunakan Toluna selama beberapa tahun terakhir dan sempat vakum. Saat akan login, saya menggunakan email lama dan mendapatkan akun baru di Toluna. Tapi itu ok buat saya. Yang jadi masalah, saat sehari setelah mendapatkan akun, saya tidak bisa mengakses akun tersebut dan tidak bisa login. Saya berusaha menghubungi tim Toluna namun mendapatkan link reset password yang tidak bisa diakses. Lalu solusi apa yang bisa saya dapatkan?
Saya sangat menyukai Toluna di masa lalu, namun kondisi saat ini sangat menyebalkan karena saya tidak bisa mengakses akun saya kembali.

Service
Value
Quality
Thumbnail of user marianap41
Mariana P. – Toluna Rep

We sincerely regret hearing about your negative experience!

In order for us to take a closer look at this situation and provide some clarity, please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Mary
Toluna Team

Thumbnail of user soniat51
Italy
1 review
0 helpful votes
  • Send Message
April 19th, 2020

Un paio di mesi fa, sfogliando internet, ho deciso di iscrivermi a Toluna, sembrava un sito interessante. Ma, tutt'altro, è un sito principalmente di sondaggi, ma se sei fortunato riesci a farne uno alla settimana o due, per tutti gli altri risulterai non idoneo. La paga è molto bassa e per arrivare alla soglia minima di pagamento ci vuole molto tempo

Thumbnail of user marianap41
Mariana P. – Toluna Rep

Ciao Sonia,

In primo luogo, vorrei porgere le mie più sincere scuse per il ritardo nella risposta. Ci siamo appena imbattuti nella sua recensione e apprezzeremmo molto l'opportunità di cambiare in meglio la sua esperienza!

Lanciamo molti sondaggi ogni giorno e ognuno di essi ha le proprie esigenze e i propri obiettivi, per cui se non si appartiene alla fascia demografica del target si viene esclusi. Per assicurarti di non perdere gli inviti ai sondaggi che sono più rilevanti per te, ti raccomandiamo di tenere tutti i sondaggi del tuo profilo completati e aggiornati ogni sei mesi (https://it.toluna.com/interestsurveys); avere queste informazioni costantemente aggiornate ci aiuta ad inviarti sondaggi più mirati, con maggiori possibilità di qualificazione.

Sentiti libera di segnalare qualsiasi tua preoccupazione al nostro team di supporto tramite il modulo di contatto del sito: https://it.toluna.com/contactus - ci piacerebbe sentirti e faremo del nostro meglio per migliorare la tua esperienza su Toluna!

Cordiali saluti,
Mariana
Team Toluna

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Thumbnail of user marianap41
Mariana P.
Typically responds within 23 hours

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