Toluna

I used Toluna and I have to say its so slow. After struggling, I found another website similar and got right on. Luckily, I have over $600 and ihad no regrets at all. Just easy polls, answering question was all I had to do. Comparing both I was amazed of how much I made. Try it and good luck :D http://www.prizerebel.com/index.php?r=freestufftoday

Everything was going fine on the site until they blocked my account TWICE. The first time they unblocked it after I queried their claims that there was any fraud or dishonesty on my account and asked for proof on their side for such accusations. I then started having issues with my points not being added correctly on my account, which they resolved after I contacted them. Then the second time they terminated my account was months later when they tried to use the same excuse and mind you I had accumulated enough points to redeem again. They even stopped replying to my emails and when I read other reviews, this seems to be something that they do when you have accumulated points and if you've been with them for some time. They are SCAMMERS.

I just figured answering 30 minutes of questions on an Inbox Dollar survey on line from your company. I got to the submit button at the end of the survey. The screen locked up and I didn't receive any credit. That's simply not right. In the future I will not consent to taking your surveys. This is the second like occurrence and I will let the survey sponsor know that you guys aren't worth the effort or time. I see the rest of your reviews online and can see that this type of customer service is unfair and unfortunately typical of your corporation.

I have been using this app for a month withought any trouble to log in. However, i couldnt log in all of sudden since two days ago. I clicked the reset option, and the app said the reset password email was sent to my email. Two days later, im still waiting the email. It didn't pop in my email nor the spam

I used to enjoy doing Toluna surveys but for the last month or so, I get right to the end of my survey, they thank me for it and them when I submit it, I get a message saying 'oops, it's not you, it's us' and all my effort, someometimes up to 30 minutes is wasted. Other times, I get to the end, submit it and get told I haven't qualified. I'd like to know what's going on as I'm now reluctant to water my time on a survey that will not give me my hard earned points!

My account was suspended and I was told they couldn't tell me why. The ticket number they shared in their response was a generic response. Just said there were red flags and they just took away my 41,000 points. I explained I am Neurodivergent and need to know. I asked them to explain to me what happened so that we can figure it out since companies seem to assume everyone is Neurotypical, no reply. This company does not take into consideration that there are people with invisible disabilities who take surveys and that these people do in fact need detailed explanations. I have been working with Toluna for months then all of a sudden my account was closed, all of my points were gone with no opportunity to cash them in and no explanation why even after I told them I am Neurodivergent. I would not sign up with them because they are not ND-friendly and I have been a mental health advocate for over 20 years. I will be filing a report with the DOJ Civil Rights Department for Discrimination.

This is nothing but a scam website. I just signed up today and when I checked the "redeem" points page, there was a message that states "We do not support rewards for your country yet, stay tuned." I live in the US and I find this strange. They immediately started sending me requests to complete surveys even though the message on their own website states that they do not support rewards for my country yet. This is all just a scam... Legitimate companies just don't operate this way... I immediately sent an unsubscribe request to their email requesting me to complete a survey and it was returned "undeliverable". I sent another request to unsubscribe me to toluna.com and it was also returned "undeliverable". SCAM!

Been doing surveys with these people for a while. Finally got enough to get a check, and suddenly I cant log on. I dare say I will never see my check that was pending last time I was able to lob on... WHAT A SCAM!

23/03/2024.

Well I have been with Toluna now for two years. I have had no issues and have fully enjoyed my experience. I have been truthful and honest answering the surveys, sometimes I've hit the button and I have lost a survey and lot of times I've not been a match which I understand.

Four days ago I went log in to my Toluna account and it kept saying log in failed, I was confused as it's been the same password I have used since joining and the email and password was saved to my Google account so I never forgot it. I kept doing this for a couple of days as thought maybe the system is down or something. I then pressed forgot password to maybe reset and it kept saying you have a email account with us we will send you a reset email. These emails never arrived and I have tried this at 50 times. I then sent a message to Toluna explaining my issues. I got a email back giving me a email to reset password so I've done this numerous times, I keep contacting Toluna and I keep getting the same email and no luck with resetting my password. Emails never arrived in my inbox or spam.

I am really disappointed as I had just completed a hours long survey speaking online face to face with a actual person about insurance letters to which I was granted two hundred and twenty thousand points, then I completed a weeks survey on washing machines, washing clothes and detergent use, I actually spend time recording the outcome every day to which I received one hundred and twenty thousand points, I also had a good few points already gained. So I had claimed a reward of one hundred and 90 thousand points points. So I am unable to access my account with my points that a fully give a 100 percent to. I am most likely not going to receive my reward either. I have a good six hundred and 50 thousand points that I can't get access to.

I then found these reviews and I was shocked at how many people this has happened to. I really thought Toluna was a honest quality survey site. As I said I've never had a issue and have always received my rewards but to just stop your account with no reason at all is very bad. Did they see I had all these points, that they didn't want me using. It's not good and not right to treat people like this.

I wish they would just be honest and tell the truth what they have actually done instead of constantly sending me reset password emails.

I have sent another email asking them to just be honest with me and not let me waste anymore time trying reset my account as it clearly isn't going to happen.

I feel I will be another person who will get some excuse that I have not been completing the surveys in a proper manner going by all these reviews. Why just stop your account now after two years. Makes no sense.

Toluna just be honest

Annie Jeffries

This site should be under investigation for stealing from the customers who actually did they surveys so they pretended that my last reward was on its way then I was deleting my account because of so many problems and they would not help just give u the run around so basically stealing personal information then not paying the points they said I'm going to talk to a lawyer today because that's still a crime I did nothing wrong but ask for what I'm owed not my fault you didn't set your site up properly that's not on customer s BEWARE SCAMMED ME FOR MONEY AND ALSO MY PERSONAL INFORMATION THE CONTRACT SAYS IF I COMPLETED THE SURVEY U WILL GET PAID WELL U CAN'T STEAL FROM YOUR CUSTOMERS AND SAY WELL BECAUSE U WERE MAD BECAUSE WE Didn't DO ARE JOBS SO WE SUSPENDED YOUR ACCOUNT PATHETIC EMBARRASSMENT FOR A COMPANY I GUESS I AM CALLING GOOGLE AND THE NEWS ALSO IVE KEPT EVERY SINGLE INTERACTIONS WITH YOU

After morethan 2weeks of waiting to receive my rewards on paypal they send me an email that they cant process my order! Its a waste of time! I cant redeem my reward! Fix this! You make your costumers waiting for 3weeks of processing there redeemptions and then cancelled it! Whats the point of this!

I was removed for something I had NO control over - that someone/someplace had tried/attempted to participate over 400 ttimes this year - from different URL's. I had almost reach a reward - but was was told I was removed. I did not even attempt Toluna over 400 times this year - who is doing this? I am a 78 year old woman - and was rejected from most surveys - because of age, I believe.

KEEP AWAY FROM this company I cashed in over 2 weeks ago and still haven't received my money I contacted them every day for a week and they never responded to me SHOCKING

J. Ward

Toluna stole hundreds of thousands of points from a Non Profit organization that helps Disabled veterans and needy children.
Thank you to members of DZ in France, organizations in Italy, Brazil and Sicily of course American organizations for your help getting this money returned

The points earned from surveys come in much faster than previously. Also, if a participant is filtered out of a survey, he still receives some points.

For a while the site was giving a lot of error messages after completing a survey and not once have I been compensated and I've let it go. I'm always blown off, even after I've provided a screenshot showing the error and even after I provide a survey number they find some way to blame the respondent for doing something wrong.

Now there are 2 high point surveys that I haven't been compensated for, the first one was for 12,000 points Sept. 1! The other was done on 10/8 and I believe it was 6,000. They are both still listed as pending and I've taken screenshots as proof. This is highly unethical and most likely illegal. They have told me a couple times to give it a little more time because they haven't gotten paid, which is not my problem folks! Now my email is coming back undeliverable. If I'm not compensated within the next week, I will reach out to Stagwell Group, the parent company to Nielsen and Toluna, to see if they are mandating this behavior and then I report to the New York Attorney General and the Federal Trade Commission. I'm not the kind of person that backs down and this will be no exception.

After 2 hours on one survey they will freeze you on a page! No matter how many times you hit next it will bring you back to the same fake type of page that you simply cannot answer!

The rewards option is not bad, but earning points to redeem for a reward takes forever. Also, their policy says - points will be expired if not redeemed (not if there is no activity in the account). They notify members about points expiration with a banner in the account (not via email) and the banner not always appears. This happened to me back in 2020 and now. I logged in to my account to check if my points are expiring and there was no notification, but couple days later I saw points deducted. I lost over ******* points, which is a lot especially taking into account how hard to make them on this website. They said they cannot replicate the error, so they cannot believe this happened. (Why would not I redeemed if they notified me? I had enough points for redemption) I had multiple issues with this website in addition to the points expiration without any warnings (I did not receive the correct amount from the games, had an issue with redemption, with surveys when they are not crediting...) They said they appreciate my loyalty and will reissue 5000 (I lost over *******), but even that they never credited. I have been with them for so long, but they do not appreciate this at all.)I am very disappointed with this website now, their customer support is not helpful.

Adding my own report of more BAD behavior on the part of TOLUNA.
A real scam and big waste of time.
I'm one more of those who have experienced this abusive behavior, with a suddenly suspended account without even knowing it. Because they just do it unilaterally without communicating and definitely NOT even attempting to ascertain if what they did was right or not.
They just suspend the account and you don't know about it.
Their stupid paranoia about "data quality" with "checks" being done wrongly, and baseless decisions being taken, unfounded... JUST PLAIN DISHONEST! Especially once they've categorized you as being bad, they just look at you as such and won't even consider that they may be wrong!
Just like others having experienced this $#*!TY behavior, I always provided legit and valid answers to all surveys and never did anything that would warrant any actions. And their FAULTY "checks" obviously catch perfectly legit data as being "fraudulent".
Just shameful and abusive.
And just to add to this, I had previously redeemed points and was awaiting a payment, and that was also reversed following this incident.
So who's fraudulent here? TOLUNA. 100% FRAUDULENT. A SCAM.
Like many, I spent a lot of time responding to surveys, for chump change, definitely NOT worth my time, and what do I get in return? Being treated like a malfeasant! JERKS!

I want to cancel my account and unsubscribe. Easy leash right? Wrong! They want information from me including my birthdate to erase all my data? Seriously? Just let me out! I'm so pissed?

Used to be great. A lot of variety, redemption options, games etc but all of a sudden after 10+ years i had my account CANCELLED with the only reason given that it had been 'flagged' due to attempting to maintain the 'quality' of their data - no being advised (i had to chase them up), no being given access to the money i had owing to me, nothing...
The joke of all this is, they think there's 'high quality data' when say some surveys require a CEO level position to answer or someone on $100,000 income? As if people with naturally high incomes would complete 20 min surveys for roughly $1. The logic boggles the mind...
That said though, the time spent is NOT worth it & others have attested to this. Very little is paid for your effort. Add to this, there are MANY survey errors none of which you're compensated for so time simply lost.
Horrible all in all, like many survey sites these days... user loyalty means NOTHING to them - they'll use & discard you as they see fit (while getting free data out of you many a time)!

Edit: after writing what i have, customer service staff reached out to resolve the issues & my account was re-instated on a 'probational' basis so i think we would mutually like things like i've mentioned no longer relevant.

I HAVE OVER 30,000 POINTS HAVE BEEN TRYING TO REDEEM A $10 PANERA BREAD GIFT CARD. IT WON'T LET ME REDEEM ANYTHING! I HAVE CONTACTED CUSTOMER SERVICE OVER AND OVER TO NO AVAIL. THEY IGNORE YOU BUT HAVE NO PROBLEM SENDING SURVEY AFTER SURVEY. THEY ARE SCAMMING PEOPLE TO TAKE SURVEYS WITH NO PLANS OF PAYING THEM. THIS IS NOT RIGHT. IT NEEDS TO BE SHUT DOWN ASAP.

1. Toluna provides me with a survey and after answering 1 question the survey says "we are looking for another profile". Initially, I did 2 surveys and since then it is happening. I never expected this.
2. When i click on the start survey in the E-mail, it says "Können Sie das glauben? Momentan sind keine Umfragen mehr verfügbar". I need some solution for this.