TolunaReviews 148

Having been a Toluna subscriber for a few years,my initial experience with them was overall satisfactory.
It seems that now (2023) Toluna has gone downhill. Log in problems,Rewards not being processed at all, ie
You make a claim for a Toluna Reward,your points are deducted from your account,Toluna send an email indicating/ confirming the reward is being processed, then a couple of days later you receive another Toluna email saying that 'the reward couldn't be processed and your points are reinstated to your account'.This has been happening to me at least a dozen consecutive times despite contacting Toluna asking for an explanation.Better off finding a more reliable and honest online survey operator rather than wasting your time with Toluna as they currently operate.

...is that every cash out you make is "reviewed" first before they decide whether to award you the money you've earned. If whatever program they use to run "quality checks" suspects you of any number of vague crimes against humanity, they will inform you that PayPal, etc., "rejected" your reward and your points are being disbursed back into your Toluna account. Too bad that after telling you this, they'll ban your account altogether. Good luck with the customer service bots should you try to ask what's up!

Use at your own risk. I know of no other survey site around that requires its users give them hours of free information for chump change without telling them up front that they will most likely never see it.

Seriously people, be very wary of this site. I have been using them for a few months and was relatively happy, until I wasn't.
I tried to log in last week only to be locked out, I contacted their support (I use that word very loosely) team to be sent an automated email telling me how to reset my password. I followed their instructions, but to no avail…
After contacting them again I'm told by Noah McKenzie that I was tying to bypass the system by modifying the survey links (whatever that even means) amongst other things. Like, what the actual?!
As I said to them (which they have ignored, surprise surprise) I can honestly say, with hand on heart, I have answered EVERY survey given to me completely honest and 100% in good faith.
I am a very honest person just trying to help make things a little easier for my family, and am disgusted that they treated me and what looks like a lot of others this way.

I had been a member of Toluna for around 3 months, spending a lot of time and effort answering polls and doing surveys honestly and truthfully, trying to build up a little money to put towards Christmas. The pay for each survey is minimal for the effort you put in, but it gradually adds up. I got to around 419,000 points which is less than $150 aud. I then find I can't access the site through the app with my password. After emailing them I get a reply that they have noticed that "I was apparently doing an activity that contradicts my profile ", and because of this they are revoking my membership and taking away the points that I have earned, without any proper explanation. I know that I have done everything correctly, I am not a dishonest person, which leads me to think the whole thing is a scam and they never had any intention of paying out any money.
Steer clear of this company

Got to a good amount to redeem your points and then they shut your account for a "violation" you have committed when you haven't. Scam to get you to do surveys with no reward.

I have answered surveys for a few weeks now and accumulated 88,000 points. Suddenly, I was unable to log in to my account. When I contacted Toluna about this, they sent me instructions but I was still unable to log in. Then, I received an email that my account had been deactivated permanently because they conducted a quality review and apparently I didn't meet with their standards - which is patently false. They will not respond to me about my request to redeem the points that I earned by spending hours answering their surveys. From what I am seeing, many other people are having the same issues with this company. I have several emails that show how Toluna representatives responded to me.

Toluna stole hundreds of thousands of points from a Non Profit organization that helps Disabled veterans and needy children.
Thank you to members of DZ in France, organizations in Italy, Brazil and Sicily of course American organizations for your help getting this money returned

I cash out my points in Paypal on the 25th of September, It's been three weeks now and i'm not receiving any payout. I sent an email but the reply from them was out of the topic and they consider it as solved.

(As of October 17) Regarding my concern i received an email from Toluna, there are temporary delays in processing all pending PayPal rewards and they are working on it. Thank you Toluna for your prompt response much appreciated.

I have been using this app for a month withought any trouble to log in. However, i couldnt log in all of sudden since two days ago. I clicked the reset option, and the app said the reset password email was sent to my email. Two days later, im still waiting the email. It didn't pop in my email nor the spam

So I have recently joined a few survey sites. Most are legitimate and offer points in return for surveys. It's definitely not a fast way to make money, but it is a decent way to make a few extra bucks on the side in your spare time. However, I spent over an hour doing a survey, and they haven't recorded my points. In fact, I looked at my profile, and they haven't rewarded me any points for any of the surveys that I've done. I should have close to 20,000 points now, but instead have 500 because of the welcome points they gave me. Terrible site, would not recommend and will be closing my account.

Haven't been getting any surveys for over a month from Toluna and when I contacted them, they tell me that some settings on my device/browser has been flagged for being inconsistent with my country of residence! I have checked the all my settings and everything seems to be fine! Also, this is the same wifi (IP address) that I had been using since the very beginning I signed up with Toluna. I have been with them for over a year now and their system never had any issues with my IP except recently! Seriously disappointed! Anyone ever faced any such thing? Pls help

I was doing survey for around 10 mos and was happy able to earn some awards. However, 3 days ago I could not log in with the error "authentication failed. Please try again. After a number of tries decided to contact Toluna. They replied and requested that I reset my password to a link they provided which I already did. But until now I am still waiting for an email that will allow me to reset my password.

Took a ton of surveys, got points to turn into rewards, but didn't receive rewards when time to cash in.

This website starts off well, although the survey points that are on offer are a lot less than advised, as soon as you get close to any decent reward you will be offered a longer survey for many many more points than the last 10 you have completed and then they will not award you any points at all! Don't waste your time. In addition their support and services team do not respond for weeks on end and they will fill your inbox with spam, total hours spent 8 hours total reward $10.00

I've been a loyal Toluna participant for over 10 years. Suddenly I am not able to complete surveys. When I query this I receive an email from John Oliver indicating that some settings on my device/browser flagged for being inconsistent with your country of residence. This is total nonsense. I do not use a VPN and only access surveys from home. Further, my IP is not blacklisted anywhere. I can only assume that Toluna purges participants after a few years based on erroneous and inconsistent algorithms that are discriminatory and not factual.

I have completed several surveys that promised over 4000 points but after I reached the end of the survey, the website showed error messages and it's a waste of time! I wasn't able to get the points that I was promised and my 'point history' showed 'zero points' despite spending over 20 minutes to complete one survey! A warning: do not sign up for this survey website! There are much better ones with smoother interface and higher paid survey websites out there.

After a few years of filing out surveys for Toluna, I started getting invitations that led to the response, "Can you believe it, we're out of surveys" After this happened a few times I opened a ticket and got this response from Toluna. " Dear Ronald,

Your inquiry has been solved. Please do not reply to this email unless you wish to reopen the case.

Noah McKenzie (Toluna)
Aug 10,2023, 13:13 GMT+3
Hello Ronald,

Thank you for reaching out.

Our system is devised in such a way that it will not allow flagged IPs as they are associated with high possibility of fraud. However, I would like to reiterate that your current inability to access our surveys is not a direct comment on the quality of the data you provided so far. Although we understand that it your IP being flagged might be an unfortunate situation that is beyond your control and not a result of your actions, there is nothing we can do on our end as our protocols will not permit the whitelisting of any particular account or IP address.

For some extra details on your IP flags you may access this free online tools:

https://scamalytics.com/ip
https://whatismyipaddress.com/blacklist-check
https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test/lookup
https://www.ip2location.com/demo

We can only recommend that you try getting in touch with your Internet Service Provider and ask them what could cause your IP addresses to be flagged/blacklisted.

Thank you for your understanding.
Kind regards,
Noah"
I tried using these tools but they didn't provide any real answers. I haven't contacted my ISP. I have deleted my account because I feel that Toluna has accused me of fraud.

This is a consolidator survey platform with the lowest points and often terrible templated questionnaires enormous technical errors.
They are screening out in view of technical errors.Rewards used to be redeemed at time of submission but now they take up to 2 months! And reminders are not answered.
Being a consolidator means that the quota of responses is reached by other companies for the same surveys consequently you will be screened out. Some of their surveys had phishing capabilities that could affect your IP address that hinders risks violating privacy

Have been using Toluna Influencers for a while and never had an issue. Cashed out several times before...I've been trying to cash out with Paypal(ve tried twice) and keep getting "Your gift redemption has been canceled". Then today, it appears they suspended my account because when I try to log in I get " Error: Authentication failed. Please try again.".
So I lost all of the points I had earned...
I have a feeling they are going to maintain I violated their TOS. The thing is many of their rewards have been out of stock and many people are having their rewards denied., This feels like a way to avoid paying people.

So beware

Suspended for no reason and took all my points I was building up, I tried to work it out with support but that didn't work,

Don't waste your time like I did