TOMS Shoes

I would leave 0 stars if I could. I spent almost 70 bucks on these shoes and even ordered a size up. They are so small and tight that my foot won't even fit in them. Ridiculous! Customer service is a joke and after being hung up on multiple times, they refused to issue me a refund because the time limit has passed! Do not buy these shoes! They are made incorrectly! I will never do business with Toms again!

I bought boots half a size smaller than my usual shoe size after reading the suggestion on TOMS website. The boots came in and are too small! I called customer service to get a free return (something they don't offer to their Canadian customers, just so you know) and they told me I'd have to pay for my own shipping back which was upsetting (and close to $30). They told me I should've checked their size chart before ordering. Why do they add info about buying smaller if you have to double check with the shoe size anyways? I won't buy from Toms again.

Bad,bad, bad customer service. My money is gone and I have no shoes coming. I will take this up with my bank but this will be a hassle. I always thought Tom's was a respectable company.

Don't be fooled! It is now November 30 2022 and I placed my order on November 21 2022 from the Australian website. They say my order hasn't been fulfilled because they have been so busy.

9 days and counting? No way!

Don't be fooled! Don't place an order with the official Tom's shoes website in Australia. Save your money to buy shoes elsewhere.

Unless you know for sure what your size will be and that you do not want to return them do not buy. You have to pay for the return shipping of your items. They justify it by saying "if its the wrong size, process a store credit instead and we will not charge for shipping" they do not have a smaller size in stock (or available for that matter (I need sz 4.5)
Wont be ordering online EVER again!

They state free returns, but the only way you receive a free return if you take a store credit. They go around the bush and make up excuses. Even if you want to return the shoes on your own, they charge you a return fee in order to get your money back. I will never order from Toms again!

I'm very sorry to write this as I've enjoyed wearing Toms for 10 years or more and have bought as many pairs from them, but I ordered a new pair direct and the customer service has been dreadful. The courier (a subcontractor of UPS) didn't bother to try home delivery but took them to a collection point - but the address they emailed me doesn't exist. Toms have refused to do anything to help and say I have to deal with the courier. Given they have given me incorrect info already and wasted my time I'm not willing to do this. Disappointing and the company has now lost a long term customer. My advice is to avoid them - they're no longer unique and other companies offer just as good shoes but may have better customer care.

I needed to return 2 pairs of shoes online because they were too small. When asked on the form how I would like the refund, by original payment, credit card or on store credit, I answered store credit.
I received an email that said the shoes were received after I returned them, and that my original form of payment would be credited.
I called Customer Service and asked that instead of that, but I'd be issued a store credit like I requested. Even though I explained that I do not have that card anymore, which was kind of like a gift card credit card, and would they please honor what was originally requested. While the person on the phone was patient and did check on it with someone else, they said nothing could be done.
I asked if they were able to issue a store credit anyway since that is what I put on the return form. No. Not great customer service. This was my first and last time to to buy Toms online for sure.

Why does it take up to 14 business days to process a refund? That is insane! I was going to use the refund to buy another pair - I got a pair for Christmas but wrong size - now there's no way I'm going to give Toms money. I am extremely disappointed!

Definitely had the best customer experience ever! So here is what happened, I ordered boots and they were delivered to the apartment building where I live according to UPS but it looks like they were stolen. I was really upset, so I called TOMS customer service to let them know that I haven't find my boots in front of the building. The lady that I spoke too did not hesitate and immediately put credit on my account and reordered another pair of boots so I got them for free. I was impressed the way TOMS takes care of their customers. I will be TOMS forever customer, not to mention that the quality of their shoes is really good. Can't wait to get some summer shoes this year. Cheers to TOMS!

Really really bad shoes. They charge premium for the kinda shoes that are torn apart in 3 months. Please do not invest in TOMS Shoes, they do fancy shoots and have made attractive website to lure customers, rather they should invest more in the quality of the footwear.