After waiting 4 weeks, 2 shipments, one FedEx lost transfer to USPS, the other went to an address I haven't resided in in two years and I got to pay to have someone reship them to me, and my size 9 shoes are a size 11 in the box. Call to get a replacement and I'm told I have to wait 7-10 days to get my refund and then I can reorder. WHAT? This is your quality issue. Your rep should have immediately place another order and shipped overnight on your dime. He said he placed the order but I really believe that was a line of garbage. Haven't seen any confirmation I'll get the right ones.
On top of having bad customer service, they were inconsiderate. I only had the shoes for two months and when I cleaned the shoes with the foaming toms shoe cleaner my shoes FADED. They refused to replace or refund. Will not be purchasing for Toms again. Very Inconsiderate of them especially when you have been purchasing from them for a while.
I was given a pair of Tiny Toms leopard print for my daughter. They have a red/dark pink liner that bled through the shoe and stained it. Who makes toddler shoes that get RUINED when they get wet? I spoke with their customer service and they would not do anything because I am unable to show proof of purchase. Very disappointed in the company overall and especially in the quality of the baby shoes that cost quite a bit of money to be ruined in a little water.
I was very disheartened to see that Tom's shoes were made in China. If they truly want to help poor people then stop making them in China. Factories in China are literally "You owe your soul to the company store" You live and die in these factories! If Tom's is serious about helping the poor start in your own backyard! Shame on you Tom's!
After I received my package, I decided I want to return a pair of shoes. I called 5 times all at different times of the day. Would stay on the line waiting on a live person for at least 30 minutes each time, and would always give up waiting. I'm convinced they don't have a customer service center. Also, they never responded to my email or Facebook message. The Worst company ever.
Shoe sizes come up small, they make you pay for returns which is v expensive.
I sent my shoes back 2 weeks ago, no refund yet. They don't care, customer service is terrible. I feel like I will not get my £200 back.
Avoid.
I placed an order and they gave me the male size instead of the female size - when I called to have them change it they refused and also said I could not return them! They just lost a customer for life - should have known better than to buy anything based in California and they will never get another dime from me - I'll be filing a complaint with the better business bureau
The shoes are super comfy and I love the fact they have give a pair to a child in need ❤️ Their customer service is on point, especially the online chat! They are almost too friendly (if that's even possible)
Horrible consideration for Canadian customer! Ordered from Toms.com
Ordered first time from them online in 5.5, their website states sizing is supposed to true to size or to order smaller if in doubt. I have other shoes from them in 5.5 and they fit perfectly! I had to return the pair and pay $20 out of pocket because they don't offer free returns from Canada. I only ordered from the site knowing returns won't be free because I trusted a "reputable" company that sizing would be true. The shoes were way too small. When I asked for at least a store credit for what I lost in return shipping they rigidly refused. I guess they don't care about losing customers, so be it.
I purchased my shoes online, provided company with my current correct address they themselves sent my shoes to a previous address and they are needed for an event in 2 days and won't do anything to help, will never buy from them again. Tried to reach on phone, they don't answer
Overview
TOMS Shoes has a rating of 1.4 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TOMS Shoes most frequently mention customer service, store credit and free returns. TOMS Shoes ranks 613th among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members