TOMS Shoes

I've ordered 3 pairs of sneaker, once arrived tried them on briefly, they seemed fine so thru out packaging and tags. After a short walk to shops my heels are damaged and started bleeding.
Now for returns customer service repetitively asking for packaging and tags which I can't retrieve. Even tho I Cleary stated I no longer have it.
Not happy with shoe quality or customer service

I do like their shoes and respect the cause but the customer service is awful. My order was cancelled without explanation. No response to my three emails. It took me more than 30 minutes to contact the customer service over the phone only to be told it was out of stock. Then when I checked the website a few days later, my size of the shoes were still available. The chat doesn't work. I can't even leave a feedback. They may think "well, we are helping people, put up with some inconvenience." But TOMS is a business. Not a charity. I'd rather buy cheaper shoes and make donations.

I bought some shoes and despite the size guide they did not fit. When trying to return it has been a complete nightmare. The return portal said my order number didn't exist. And then your only option is to ship them back … so now I have paid $40 (both shipping fees) for shoes I cannot wear. The place I need to ship to is 20 minutes away so I could save shipping fees if I could drop off but when I arrived there they will not take returns. Never will I support this company in stores or on line!

I placed an order for 2 pairs of shoes for my Granddaughter early this morning, so early that Tom's was not even open on the west coast yet. (I'm on the east coast) When I got the email confirmation I noticed that one was not the style I wanted (it came either as a bee or penguin. I wanted bee. They are sending penguin) so I immediately tried to call to see if I could change it but they were not open as yet. I waited until they were open and spent an hour on hold listening to how much they care about me and all the good charitable things they do worldwide. A nice young woman finally answers and after checking tells me that my order has been confirmed and there is no way she can change it! What! Within 2 hours of placing and I'm out of luck. I have more than a dozen Tom's shoes in my closet but this will make me rethink purchasing from them in the future. They have some of the slowest shipping I have ever experienced and yet they can't make a small change in the order within 2 hours of it being placed? I give 5 stars to the shoes but subtracted 3 for bad customer service.

The soles wore out just after five months. I wore them about 4 times a week. I might as well use these shoes for ice skating...
At least the fit is nice and the fabric is still holding up.

Definitely had the best customer experience ever! So here is what happened, I ordered boots and they were delivered to the apartment building where I live according to UPS but it looks like they were stolen. I was really upset, so I called TOMS customer service to let them know that I haven't find my boots in front of the building. The lady that I spoke too did not hesitate and immediately put credit on my account and reordered another pair of boots so I got them for free. I was impressed the way TOMS takes care of their customers. I will be TOMS forever customer, not to mention that the quality of their shoes is really good. Can't wait to get some summer shoes this year. Cheers to TOMS!

I bought the wrong shoe size. It's 2022 you would imagine that returns would be easy. You have to pay for your return! So now im $40 out, and no shoes. They would not even offer to cover in store credits. This is absolutely ridiculous. I will ever ever buy this brand.

After waiting 4 weeks, 2 shipments, one FedEx lost transfer to USPS, the other went to an address I haven't resided in in two years and I got to pay to have someone reship them to me, and my size 9 shoes are a size 11 in the box. Call to get a replacement and I'm told I have to wait 7-10 days to get my refund and then I can reorder. WHAT? This is your quality issue. Your rep should have immediately place another order and shipped overnight on your dime. He said he placed the order but I really believe that was a line of garbage. Haven't seen any confirmation I'll get the right ones.