TOMS Shoes

I wish I would have read these reviews before my purchase! My other Tom's shoes have been bought thru ZAPPOS which is a GREAT company. TOMS IS A TERRIBLE COMPANY! I was past the 90 days and they wouldn't give me a store credit to get the shoes in a larger size! I cannot even get my foot into these boots! Now I'm stuck with an expensive pair of shoes that I cannot even get my feet into! I'm used to Zappos 1 year return policy so I never imagined that they would have a 90 day return policy. I would NOT recommend this company. Their Customer service is the worst!

TOMS site and company is great for one stop shopping. BUT, if you experience any hangups post-purchase be warned. They no direct service rep to speak with about faulty products or returns. And they offer very little assistance in finding a solution when their own products are damaged or are not of quality. They are very unresponsive to communication and make the effort required to return faulty goods a huge responsibility on the consumers end. Not recommended if you want any guarantee in your product.

Abysmal customer service! Never again! I had them intercept an order because I didn't want it after a bad customer service experience. The email telling me that the package was intercepted was on 11/26. They received it back on 11/29. Still no tefund as of today 12/11. I called and after 30 min on hold (after multiple unanswered emails) was told that the refund hasn't been processed yet. According to the rep, it will take another 7-10 days for them to process it and then a week to 10 days for it to clear! That is $400 that I won't be seeing anytime soon! Their hold when you call is ALWAYS upward of 30 min! Absolutely horrible! Where is the value to their customers?

They don't even deserve a one star, the quality of your crappy shoes are like paper. Honestly just imagine some crappy Walmart flats. I could barely slip the shoes on when they should just be regular slip ons. In the process of trying to get them on they pinched the skin on my foot and caused a bruise. Not to mention the inserts come completely out of these... like I've never had a pair of flats where the inserts come FULLY out! Screw this company, their shoes are straight trash and I will NEVER order from them again. Freaking 65 dollars for some crap Walmart shoes, I've never been so pissed. Should of just kept getting my Skechers bobs, WAY better shoe company! DON'T waste your money at TOMS, I had a feeling I shouldn't have when I did and I was right!

They received my return 12/30 and im still waiting for a refund! I've contacted them on FACEBOOK, TWITTER, CHAT ON THEIR WEBSITE IVE CALLED CUSTOMER SERVICE AND THEY ACTUALLY HUNG UP ON ME! THEY KEEP SAYING 7-10 BUSINESS DAYS IN THEIR GENERIC RESPONSE TO ME, IVE ALSO PUT IN A DUSPUTE WITH AFTERPAY STILL WAITING! DO NOT ORDER FROM THEM! THEIR SHOES SUCK AS WELL POOR QUALITY

Horrible customer service
Horrible customer service, rude and sarcastic. I ordered a pair of shoes and tried to enter my new address, well needless to say the address did not save. I did not realize it until I hit submit payment and saw it defaulted to my old address. I immediately called customer service and I was told sorry there's nothing they could do and basically I'm out of luck. How can they not change a shipping address?

I ordered a pair of shoes for my daughter-in-law's Christmas and when I received an email with the copy of the order, they left the address number off it. When I contacted them, all I could get was, when it cannot be delivered and is returned, they would give me my money back. They then suggested I order another pair and hopefully they will not forget this time. I do not trust them.