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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
166
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user kyled39
North Carolina
1 review
0 helpful votes
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January 28th, 2017

Could not be happier. Literally within 2 days of getting my finished new resume, I have interviews scheduled. I also ordered a cover letter which really boosts my value. Would use them again in the future for sure.

Date of experience: January 26, 2017

Thumbnail of user mikep1059
New Hampshire
1 review
0 helpful votes
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December 8th, 2020
Verified purchase

As an executive recruiter I see a lot of resumes. Many really bad. After your services pointed out key things to me for mine and then seeing the final draft I was highly impressed. I will recommend you to everyone now.

Date of experience: December 8, 2020

Thumbnail of user johnr370
South Carolina
1 review
1 helpful vote
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July 23rd, 2016

TopResume did for me exactly as they promised. My final resume looks great and the updated LinkedIn content was outstanding.

I am getting more positive job feedback thanks to TopResume's work.

Thanks!

Date of experience: July 19, 2016

Thumbnail of user claudiae78
Florida
1 review
0 helpful votes
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December 11th, 2020
Verified purchase

Clementine was so helpful... and patient... in crafting my best resume yet! She gently steered me from including irrelevant information. I'm very pleased with the final version. Money very well spent! Thank you!

Date of experience: December 11, 2020

Thumbnail of user robertc6520
Netherlands
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Was very pleased with my resumes writer. We rewrote the resume, LinkedIn profile and developed a lovely cover letter. Getting responses to the rewrite, but no new job as of yet.

Date of experience: January 19, 2023

Thumbnail of user alexanderf55
Australia
1 review
6 helpful votes
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May 14th, 2018

After my first review - where I received great service it went down hill from there, I have applied for some 40+ position with out even getting an interview over the past almost 12 month.
I sent an email requesting a refund as per what they promised on there website, I have had no reply and they have not contacted me.
Use them if you would like to throw good money after bad!

Date of experience: May 14, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Alexander,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user benw152
South Africa
1 review
1 helpful vote
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October 10th, 2018

Absolute standard. No eye-catching layout at all. Extremely boring to read. Standard phrases. Rather expensive.

My job application was for a specific company. This company was not mentioned with one word, nor was why it would be of interest to me. Nothing! And, we are talking about Red Bull. Surely they could have written some sentence to why I want to work there.
Indeed, a total rip off!

Don't use them! I will never again. There are so much better writers around!

Date of experience: October 10, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ben,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user noelley3
Tennessee
1 review
3 helpful votes
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June 12th, 2020

I came back to Top Resume having had great experiences in the past. This one, however, will be my last. Trying to communicate and be on the same page with my writer was really frustrating. I came away with an overall sense that she just didn't care. Even after agreeing to a written deadline, they moved it up two days and closed my case without my approval of the final draft. I called customer service and asked for a new writer and 24 hours to finish changes, but they would not accommodate. I am now forced to dispute charges for an incomplete resume on my credit card if I want resolution. Save yourself time, money, and disappointment in the final product. Use someone you can actually meet with over the phone at least once. Top Resume uses email only and if you get a writer who is not a great communicator, your chances of having a good final product or overall experience are slim.

Date of experience: March 26, 2020

Thumbnail of user anonymousn1297
New York
3 reviews
1 helpful vote
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September 11th, 2023

TopResume review

Super frustrating experience. I got generic intro messages from multiple writers and my resume was packed with spelling and grammatical errors. I had to have my project reassigned multiple times (which takes nearly a week each time).

It's now been over 3 weeks and I still don't have a comprehensive resume/cover letter to send out.

So disappointing, being that this company came highly recommended - and at nearly $300, it's probably smarter to just invest your hard-earned money elsewhere with a local company.

To sum it up, Quality Control is non-existent. The resumes are either written by ESL contractors or an automatic computer program. Maybe they were "Top" quality at one point in time, but not anymore.

Communication is also woeful. Although the company tries to make things right, it's like jumping through hoops to be clearly understood. They need to hire a few folks on the front lines who speak American English as a first language (or fluently), and check quality before orders go out.

Products used:
Higher end resume package with guarantee

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 12, 2023

Thumbnail of user emilyh1149
Oregon
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Great advice - not only did they point out areas that needed improvement, they provided examples for ways I could move forward. Also, the ATS test was incredibly valuable.

Date of experience: March 9, 2023

Thumbnail of user patriciap2441
Texas
1 review
2 helpful votes
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July 8th, 2022
Verified purchase

They give you resume writers that have 0 knowledge of the medical or public health fields. They put useless information about product placement and marketplace analysis into your resume even when you ask them to remove it because it's false, incorrect, and not relevant. A 5th grade wrote the clover letter which wasn't written in complete sentences. They do not honor their guarantee. I am a hiring manager and would laugh at the resume they created if someone tried to apply for an entry level position with what they provided. I had to completely overhaul everything they gave me. Waste of time and money

Tip for consumers:
Dont use this service, its a scam

Products used:
Never got my refund or re write of my resume

Service
Value
Quality

Date of experience: June 8, 2022

Thumbnail of user whitneye5
Chris W. – TopResume Rep

We are very sorry to hear you are not happy with the drafts you received. Your feedback is valuable to us and we want to make this right for you. Please send us an email at support@topresume.com, using the email address associated with your project. We would be happy to discuss your project needs in further detail. We look forward to hearing from you.

Thumbnail of user beths777
Texas
1 review
1 helpful vote
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November 3rd, 2021

You'd be better off going on Fiverr and hiring one of their top-rated folks for $100 or less. My resume/cover letter were full of grammatical mistakes, awkward sentence structures, and over-exaggerations (aka lies) about my qualifications and skills. Lots of "word salad." It quickly became apparent to me that I was dealing with a non-native English speaker who also had no real knowledge of my field of work. Also the writer was being lazy and not expanding on any jobs older than 8 years. When I asked her about it, she said it was to cover up my "advanced age." Like, excuse me, I'm early 40s, that's typically considered career prime, not "advanced." I will not be using my documents from this company, so it's essentially money down the toilet and a hard lesson learned. Don't do it!

Service
Value
Quality

Date of experience: October 4, 2021

Thumbnail of user dagmarr5
Maryland
2 reviews
0 helpful votes
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May 13th, 2021
Verified purchase

Great resume writing service. There are no phone calls, if you would like them, pay extra. Had unlimited texting with the writer. Keep in mind, all transactions must be within 7 days, though they can make an exception. They wrote a fantastic Resume, Cover Letter, and LinkedIn texts. Great service for the price. Highly recommend TopResume.

Date of experience: May 13, 2021

Thumbnail of user edwards1330
Pennsylvania
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

I was having trouble getting my message through. Ask TR for a free review. Results were clear that my resume needed more work. Allison did an excellent re-crafting my document. It looks and reads very tell. Tells my story fine. Would recommend TP to friends.

Date of experience: February 25, 2022

Thumbnail of user kd138
K d.
Canada
1 review
9 helpful votes
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July 29th, 2019

Inexperienced writers, not knowledgeable about industry they claim to be aligned to. Use inappropriate terminology, repetitive and too much meaningless jargon. Do not recommend unless your coming out of college or have no more than a couple years of experience.

Date of experience: July 29, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi,

We were unable to locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we can investigate further.

Thumbnail of user dustind48
Utah
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

I loved the input in a very professional and direct manner on my resume. It is great to know this service has credible people who look at hundreds to thousands of resumes each year and know the current trends.

Thank you so much for your help!

Date of experience: October 31, 2019

Thumbnail of user vladon
Bulgaria
1 review
1 helpful vote
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October 30th, 2016

I've purchased the Executive Plan on a Sunday night, was matched with a writer within an hour and around Monday mid-day got the first draft. It took only 3 iterations of questions and adjustments to come to the final results and it was all done until Wednesday noon.

Final resume looked highly professional, nicely organized, focused on important details.

As a minor setback I can mention the Executive Plan said they will reorganize my LinkedIn profile as well, but instead I've received guidelines how to do it myself. The guidelines were personalized to my specific profile with text from my professional experience, so it's probably a security related decision to not ask for any credentials and direct update.

In general I'm highly satisfied, would recommend their services to anyone.

Date of experience: October 25, 2016

Thumbnail of user jeffreya332
Hawaii
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

Overall a good experience and my resume is definitely much improved.

My one challenge was working with someone overseas which made timing of communication and availability for our phone consultation less than ideal.

Date of experience: July 6, 2021

Thumbnail of user blairn6
Canada
1 review
0 helpful votes
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February 25th, 2017

Working with TopResume and my contact Barbara was an excellent experience. They made it easy to work with them and the results were outstanding! Upon completion, I have received glowing reviews from recruiters.

Date of experience: February 23, 2017

Thumbnail of user catherinem50
New York
1 review
0 helpful votes
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June 14th, 2016

Extended delay before writer assigned. Be prepared to work hard, as is interactive, collaborative process, with writer not necessarily familiar with your field or career. Writer was efficient and knowledgeable concerning constructing the products purchased (resume and cover letter) and offered a couple of different formatting options. Over-priced for the amount of work one has to do oneself to contribute towards desired outcome. And, all based on e-mail correspondence. No person-to-person telephone conversation allowed. Nice writer. Good end product.

Date of experience: June 14, 2016

Thumbnail of user piotrs19
New York
1 review
2 helpful votes
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March 7th, 2019

Stay clear! Total waste of my time & money. As many other users have stated below ( see all the 1 star reviews) the time table presented was never met, the writer I was matched up with did not know my industry, misspelled words and used UK English spelling for others, made grammatical errors and used run on sentences etc, etc... over all a week after my comments I finally got a generic email with a second version as bad as the first. This was the Executive package! Had to find another service. Customer service informed me that the service is "non refundable" so make sure you read all the reviews before you find yourself in our shoes... don't just walk away, run!

Date of experience: March 7, 2019

Thumbnail of user donnisc
Virginia
1 review
0 helpful votes
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February 27th, 2019

I have never been taught how to write a good resume or gotten any pointers so this is perfect for people like me. I was surprised to get detailed notes and insight, never having used this before. It's worth it, you cant just "wing it" on your resume. They really help you advertise yourself better.

Date of experience: February 27, 2019

Thumbnail of user amandah137
Ohio
1 review
2 helpful votes
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April 28th, 2017

I purchased a package with "satisfaction guaranteed" from a "top 10% writer" but after working with two writers, I've yet to get a product that is reflective of someone who puts much experience or puts much though into their product. Not only are my very specific, but simple, requests completely ignored, the products have grammatical and technical errors. Beyond this, they don't reflect a knowledge of the area I work in or my personal experience at all. This is beyond frustrating. The company will refuse a refund and instead just shuffle you off to another person who can't write a decent, thoughtful resume indefinitely until you realize that it's a hopeless case and you might as well have flushed the money down the toilet and now you're just wasting your time too with nothing but frustration to show for it.

Tip for consumers:
STAY AWAY. SERIOUSLY. You'd be better off spending a Saturday working on a resume yourself and then spending $250 buying yourself something really fun instead.

Service
Value
Quality

Date of experience: April 26, 2017

Thumbnail of user michaell628
New York
1 review
11 helpful votes
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April 17th, 2018

Ordered a 48 hour turn around "premium package" job. Not sure if that was the title. Included a cover letter, resume, LinkedIn, phone-call etc.

After a week with no updates they refunded my rush charge.

A day or two later i get a resume that i have to do so many basic grammatical corrections on, I felt as though i was editing a high school English paper.

They say they would assign me a new writer and turn it around within a few business days, gave me a specific date and time for the completion.

That date came and went. Barely an apology when i called to complain, "Do you want a refund or do you want to keep waiting?" was their response.

Will never refer this service to anyone.

Tip for consumers:
Don't

Service
Value
Quality

Date of experience: April 17, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Michael,

I'm very sorry to hear about your experience. We are committed to providing excellent customer service and the response you received is not the experience we strive to provide. Please contact ops@topresume.com so we can review the professionalism of the customer care rep.

Thumbnail of user victorw19
South Carolina
1 review
8 helpful votes
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November 19th, 2015

Signed up with these folks due to a "special" offer of $100.00. Only after signing up was I notified that there was a time limit on services, and I received an email on 11/18/15 informing me that any final changes would have to be submitted no later than 11/17/15. All this for a final draft that contained incorrect, overlapping dates and misspelled words- my "expert" doesn't even know the difference between perspective and prospective. Avoid Top Resume!

Date of experience: November 19, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Victor, We are truly sorry to hear that your experience did not live up to your expectations. Please email us at support@topresume.com and we'll work to make sure we sort everything out. Thanks.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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