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TopResume

Overview

TopResume has a rating of 4.5 stars from 5,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 8th among Resume sites.

service
521
value
448
shipping
172
returns
212
quality
437
This company responds to reviews on average within 2 days
How would you rate TopResume?
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Georgia
1 review
0 helpful votes
Follow Richard J.
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The folks at Top Resume are a great group of professionals to work with. Turnaround on my documents was fantastic and the writer was eager to make changes, if needed. I never thought my career experience could look so impressive.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
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Two resumes -unsatisfied
October 10, 2020

I ordered two resumes. One for my husband who works in the auto industry and I am a teacher.

I was told "Writing experts" in each of our fields would contact us once we completed the job questionnaire.

The entire process was confusing. I had to call to clarify and see what was going on after receiving a resume for my mechanic husband as a teacher.

After complaining, two resumes were completed within 24 hours. I felt the writer just rushed them and same person wrote each of our resumes.

I've contacted customer support and have never heard back. I'm not sure how their reviews are so high. My federal resume was only two pages! I was told by several federal employees that their resumes were over four pages long

Date of experience: September 10, 2020
Tennessee
5 reviews
0 helpful votes
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Great Customer Service
October 22, 2016

I was looking for an easy process with little back-and-forth communication as I had very limited time. TopResume did just that! The process was simple, communication was prompt and they delivered me with a resume and cover letter that highlights my top skills. The only hesitation with a 5 star rating reflects on the 7-day feedback period, it would be great if this was longer given some people's workloads make it difficult to respond within a 7-day turn around. With that said, strongly encourage you to use this company!

Date of experience: October 20, 2016
Texas
1 review
4 helpful votes
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Pulled me in for $279, great "resume review" bait and then I ordered the $279 package they delivered a fake job history and fake skills. I have been battling them for months trying to get my refund.
Their resumes are re-written by people overseas using information in OTHER peoples resumes.
It is amazing how a company like this can actually be in business and exist, it is a complete fraud. Look at their reviews, 99% are negative.

Date of experience: February 7, 2019
Texas
1 review
0 helpful votes
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Good Experience
June 9, 2020

It was a good experience and went pretty smooth. The only topic I need to pint out is the lack of grammar attention. There is room for improvement, especially when it comes on when to use Capital Letters at the beginning of Substantives, this is not continuously followed. Just an Example: "Sales & Marketing, business development". That's how it looked in the Resume.

Date of experience: June 9, 2020
Illinois
1 review
0 helpful votes
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Good Job!
February 2, 2017

Amazed at how 20 years of experience was articulated and streamlined into one page Resume. Brent, the writer assigned to me, really captured the essence of my experience. I chose package that included, resume, cover letter, two revisions & LinkedIn makeover, it was worth the investment and would recommend TopResume service to anyone looking to have their information stand out among the rest.

Date of experience: January 31, 2017
Australia
1 review
0 helpful votes
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Great.
June 16, 2020

As someone whose been out of the job hunting scene for over 10 years, they made it easier to do my resume up to today's standards.
One thing I wish for though with cover letters today is that for when you're looking into a complete new field with no experience prior that they came included. Or a suggestion on how to word it when it comes to applying. Apart from that it was better than I expected.

Date of experience: June 16, 2020
RU
1 review
0 helpful votes
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Very useful, but looks like automatic
November 28, 2019

It looked like automatically reviewed, but the Service pretends to do manual checking. I. e. "You should consider using a few more bullet points to increase the impact to the employer. If employers see too many long sections of text, they might find it difficult to zero in on the most crucial information."
I have a lot of bullet points, but they were not standard and were not processed correctly by resume parsers.
Anyway, it was very helpful for me and helped to identify problems with parsing by ATS'.

Date of experience: November 25, 2019
Spain
1 review
0 helpful votes
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Straightforward, practical help
May 12, 2021

The service was useful, I got to submit feedback and revisions were sent back within 24-48 hours. I think it would be nice to have an option for formatting help in the future just as the resume is is very specifically customized, and I had to download a font to make it appear correctly on my computer. Other than that, I'm quite happy with my experience.

Date of experience: May 12, 2021
Pennsylvania
1 review
0 helpful votes
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My writer made a dull standard resume with over 25 years of experience reflect achievements and milestones in a way leaders are looking for. I added narratives to an old running copy of a resume and sent to my writer. The information and the product returned was dynamic! We went back and forth via email on a few points before the final version was saved. The process is collaborative and professional. I added a cover letter and LinkedIn profile to my package and recommend that service also. Remember: a writer can't read your mind, give them as much information as you can to work from.

Date of experience: August 9, 2018
Netherlands
1 review
3 helpful votes
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No good.
May 11, 2017

I choose their starter pack and provided them with all the context in which I want my resume to be written.

They wrote it, and I applied to 50+ jobs with that resume, all declined. All declination emails were generic, so probably my resume was never seen by a human eye, which proves that they can't deliver their promise of warranting the optimized resume for applicant tracking systems.

I asked it to be rewritten, but they said that the option I choose doesn't include a free rewrite guarantee, and I had to pay again for it to be rewritten (for a reduced price)

Result: 149 $ spent for nothing.

There are a lot of platforms and freelancers offering this service online, they're much cheaper and effective, don't waste your precious dollars on topresume.com

Date of experience: May 9, 2017
Jenna M. TopResume Rep
over a year old

Hi Cem, We are sorry that you are unhappy with our service. Please feel free to contact us if you have any further questions or concerns. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to support@topresume.com.

New York
2 reviews
1 helpful vote
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Excellent service!
January 21, 2017

I purchased one of their professional resume writing package expecting nothing but the best and TopResume did not disappoint. Safe to say, I am very happy with their services and would recommend them to anyone who is in the "job hunt" market and is struggling to get passed the resume filter phase. I have applied in 5 different companies and received 3 calls for an interview. Now it's time to sharpen up my interview skills and knock 'em out the park! Thank you TopResume!

Date of experience: January 19, 2017
Oklahoma
1 review
0 helpful votes
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A NO BRAINER
September 17, 2016

It's been awhile since I've graduated college so finding the time and figuring out how to update my outdated resume I needed a little guidance. I had several employees that were in college and several applicants that applied to work where I managed. Each resume looked different and changed constantly. Not knowing what the professional protocol now was for a resume had me stressed out. I didn't want to look incompetent or unprofessional. I say an ad for TopResume on the internet and figured i'd try it out after applying to several jobs and having no luck. As soon as I received my resume I landed a job right away!

Date of experience: September 15, 2016
Iowa
2 reviews
0 helpful votes
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TopResume is a very helpful service if you are trying to improve your resume. Even if you don't purchase any services from them, they will still do a free resume critique. They scrutinize it in the same manner that most companies would, and then show you exactly where your resume could use improvement (they even go so far as to tell you what kind of improvement that would entail), and where your resume is strong and not needing any modifications. Personally, I've always had trouble with my resumes, and I find this service to be invaluable. Thank you very much for all your help Laura!

Date of experience: October 23, 2017
Australia
1 review
0 helpful votes
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Worst Experience
May 5, 2019

This is the worst experience I have ever had.

1. The writer absolutely has no experience in the industry I was applying for. Unprofessional words and expressions are all over the page.
2. A 7-day delay of the first draft without telling me the reason and without an apology.
3. Refused to refund and ask me to transfer my credit to friends or family. Seriously? Why would I do this if I don't trust your service?
4. Change contact person every time I contact them regarding the problem.
5. Only gave me 7 days to review the draft while they needed 14 days to write the draft (including the 7-day delay).
6. First draft presented had many mistakes that even I can easily identify. E. g repeating the same points. I don't know how many more mistakes the employers can find out.

Guys if you wanna get a perfect resume don't every use this TopResume. They will provide you nothing more than few pages of meaningless words.

Date of experience: May 5, 2019
Canada
1 review
6 helpful votes
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There are so many other (way better) services to use than this one. Please avoid this company at all costs. It is completely a scam. My experience has been extremely painful and after 2 months, it is unfortunately still not over. Each resume they send me is worse than the last and honestly I have not received any interviews from any of the versions I got from this company. If I could give it no stars, I would 100%.

Date of experience: April 12, 2019
Texas
2 reviews
0 helpful votes
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Worth Every Penny!
February 3, 2017

I was laid off after being with a software company for 10 years. I also had 5 years software management experience from the employer prior to that. I have a very Technical background but did not know how to highlight my skill set while focusing on business analytics. Top Resume did that for me! They were fast responding and patient. Within one day after refreshing my resume on Dice, I was receiving phone calls for interviews. I recommend their service for anyone entering the job market.

Date of experience: February 1, 2017
South Carolina
1 review
24 helpful votes
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Highway robbery of people in a desperate situation. I provided a very full resume that I wanted to get reworked by "professionals". My first draft (you only get 3 chances for them to get it right) was filled with inaccuracies and false information. All of my actual job information was inaccurate. There was also extensive work and education history that was never provided and outright false included. Upon bringing this to their attention I was asked what I thought needed to be done to it. Excuse me, you're the "professionals". I'm the one asking for help. Why in the world would you ask me? After some online research I made a simpler resume on my own and my job search has gone better. TopResume is a scam. Professional criminals maybe, but certainly not resume writers. A request for a refund was quickly denied. Stay away.

Date of experience: October 2, 2014
Vermont
5 reviews
2 helpful votes
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It was great to have TopResume assist me with my resume, cover letters and Linked-In presence. They were able to take an impartial view of my
Resume that I have reworked several times and with the assistance of other resume writers. I am an older worker so there are a lot of years to cover and need to "speak" in a way that folks would respond to. I have had some "bites" and have been asked to serve on a board. Networking, such as Linked-In can get you connected with other professionals. I know it can be frustrating to look for work, but I do feel I have put my best foot forward even at the ancient age of 63. We live in a college town so am realistic about the job search. Never the less I feel TopResume helped considerably.

Date of experience: October 1, 2015
Oregon
1 review
0 helpful votes
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I had a timely and professional experience from start to finish with TopResume. There was plenty of communication, set expectations and a quality product delivered as promised. I was looking for a more engaging format and my writer really came through for me on that! I did have plenty of feedback to provide with some minor corrections and change requests but they were well received and taken into consideration. I would easily recommend TopResume to others and I may use them again for other needs in the future!

Date of experience: December 15, 2016