TopResume has a rating of 4.3 stars from 5,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.
I could not be more pleased with the level of service I have received with Top Resume. My writer, Norm, had my resume, cover letter and LinkedIn revamped in less than a week. His writing and ability to capture my skills and achievements has left me with a level of confidence that I have never had before. Thank you for the service!
TopResume is a rudimentary resume writing site. They make huge promises and deliver less than stellar results. Their experts have a difficult time with communication and the documents I received were beyond underwhelming. I have had no success with their customer service and regret every second I have had to deal with them. Despite my complains, I have been stonewalled and embarrassed. DO NOT PAY THIS COMPANY! You are flushing your money down the toilet.
I received a canned response with no contact info. Fitting for this company. After demanding to speak to an executive over email, I received a call from 8006041929 and spoke with Emanuel. He said the company will be working with my credit company and refunding my purchase. I called my credit company and they said you have refused to refund the purchase. Your team is misrepresenting your intentions.
I'd like the refund I was promised.
Hi Justin,
Thank you for taking the time to share your experience. I’m sorry to hear that our service did not meet your expectations and that your interactions with our team left you feeling dissatisfied. We strive to deliver high-quality resumes and provide excellent customer support, so it’s disheartening to know that we fell short in your case.
We’d like to make this right for you. Please reach out to us directly at [insert customer service contact] so we can review your concerns in detail and work toward a resolution. Your feedback is invaluable in helping us improve, and we’re committed to ensuring our clients feel heard and supported.
Thank you for bringing this to our attention.
My resume writer was very communicative and responded to my questions immediately. She systematically rewrote everything I had provided her to ensure keywords, accomplishments, and skills were in a short but comprehensive presentation. This process was painless and I can't wait to try it out on the job market.
Hi Aaron,
Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.
Your support is incredibly important to us!
With the entire time I've been working with topResume and Zach, the process was fast and easy. I have a couple of interviews lined up already in less than 24 hours
Hi Saul,
I'm delighted to hear that your collaboration with your writer was a positive one. If you ever need further assistance down the road, please feel free to reach out.
Your support means a lot to us!
This service is extremely unprofessional and a waste of your time and money. My wife and I paid for the Career Confidence package and an additional $50 for a discussion with the resume writer. Not only did the resume writer not show up for the appointment, but there was no email beforehand saying they would not show up or wanted to reschedule. They have not offered any recourse and we want a refund of our money and to use another service. I do not believe any of the reviews because a company that employs people who have no regard for our time is not one to be trusted.
The stars was personable, patient and understanding. I had a family emergency; my mother was diagnosed with pancreatic cancer and my dad with Parkinson's broke his leg. I reached out and they responded with so much respect and class. Thank you!
Hi Tisha,
Thank you for your thoughtful review. We truly appreciate your kind words and are glad we could support you during such a difficult time. Wishing you and your family strength and comfort.
Your support is highly valuable to us!
My experience was excellent. My communications back and forth with my resume writer were always informative and all the feedback I gave on each revision was really impactful. I am very impressed with the final resume.
Hi Vijay,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!
My experience from start to finish has been easy, from communication to getting my documents. I would recommend this service for anyone who's looking progress in their career.
Hi Johnathan,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
It was a good experience, the writer kept giving me drafts so I could ask him to modify them. He kept taking my notes and suggestions and made sure to follow them.
Hi Hamza,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
The service was fast and kind. I was pleasantly surprised with the documents. The only thing is that I found a couple of grammatical mistakes in the writing.
Hi Sebastian,
We’re glad you were happy with the service! We appreciate your feedback and can correct any grammatical errors—just let us know. A support team member will reach out to you soon.
Your support is highly valuable to us!
Answer: It depends, if you want to pay for a mediocre format riddled with errors that has the language equivalent of a high-schooler. You will end up paying $100 for something you could have sat down and done in an hour and a half.
Answer: Hi Carolyn, Thanks for asking! The process will begin with a questionnaire. If after you submit the questionnaire, the writer has follow-up questions, the writer will reach out.
Answer: Be careful with this company. They post 1000s of fake reviews to hide the real ones. Note that they do not post their phone number or address on the website. I had to file with the BBB to get a refund after never being contacted. This is a SCAM company - you are better off writing your own resume, trust me on this
Answer: You will not get your money refunded, no matter how bad the result is. I tried.
Answer: Because this company is a sham. Please do not waste your money. There are plenty of reputable services that you can use.
Answer: I second that, Alex! This service is a sham! I've been assigned 3 different writers and have received a subpar product back each time, written by someone who's first language is clearly not English. The best part, I paid $100+ for a "LinkedIn Rewrite" and this was where the writer copied and pasted their version of my resume into the boxes for LinkedIn. You've got to be kidding me... Don't waste your money!
Answer: I am on month two and still have not received a finalized document. Currently, I've gone through 3 different writers and still do not have a usable document. My original resume, cover letter and LinkedIn are far better products than what I've received from TopResume. If you are thinking of using this service, please PASS. It has been a tremendous waste of my resources: time and money. Best of luck to you.
Answer: Hi there, TopResume is great for accounting professionals. We have a network of hundreds of writers who specialize in a variety of industries, and we will match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Hi Sandra, Apologies for the delay. Our customer support reps are always on and more response than we are on this review site! That being said, If you'd like to send us a direct message here or on our Facebook page, I can ensure that a customer support rep responds right away. To address your industry question, we have a network of hundreds of writers who specialize in a variety of industries and we can certainly match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Don't waste your money. All of these "reviews" are probably fake. I actually paid them $189 and never even got a usable resume. Find a better company. These guys are crooks!
Hi Kristen,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!