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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87%
Positive
181
Neutral
5
Negative
22
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Other

Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user brandid69
Indiana
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

The final product was so perfect, I received 2 job offers within 24 hours. I even received compliments on the verbiage used in the resume during one of my interviews.

Date of experience: September 7, 2021

Thumbnail of user johanac16
Canada
1 review
0 helpful votes
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January 28th, 2021
Verified purchase

The reviewer was very direct and to the point. It dissected the resume into multiple items that were not optimal, but provided only one example of how to improve it.

Date of experience: January 28, 2021

Thumbnail of user ernests348
Georgia
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Straight forward process. Provide the request information and a qualified specialist handles the rest.

Reason I chose this business:

IAEM recommends it.

Date of experience: February 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ernest,

We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user tinat839
Michigan
1 review
0 helpful votes
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February 14th, 2024

This service created a completely useless document that I could not use in any way. Through MULITPLE back-and-forth communication, I explained to them what was critical to have in my resume, and yet they simply refused to include it! Then they rewrote most of my descriptions in the most non-human, AI-jumble way that absolutely made no sense as well as being obviously written by a machine. As they had no background experience in my career fields of journalism and education, they could not make logical decisions about what to include or how to describe it. I started with a decent resume and needed only some tweaking and what they did was create a completely nonsensical and illiterate resume. As someone apply for jobs in English and literature, I cannot afford to have typos and misspellings and yet everything they added was RIFE was these kind of mistakes. I requested a full refund and was denied. They did not even offer a partial refund and I was told that they had spent the "allotted amount of time" on my resume and could not offer any more services, even though all the time they spent on it resulted in drafts that DID NOT MEET ANY OF MY REQUESTS FOR REVISIONS. They just came back with the same or a worse version each time. I invested an incredible amount of time in filling out their forms and asking for revisions and did not get one single improvement I could use. DO NOT RECOMMEND

Tip for consumers:
I felt like I was communicating with a machine rather than a human being the whole time.

Products used:
Resume creationg/overhaul

Service
Value
Quality

Date of experience: January 21, 2024

Thumbnail of user obahorv
Nigeria
1 review
0 helpful votes
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February 3rd, 2020
Verified purchase

On point review given to my CV
However, this is saying not less than 50 words so I am just be blabbing all round for the next words.
Hmmmmmmmmm. What a nice day we have today

Date of experience: February 3, 2020

Thumbnail of user christopherb1187
Vermont
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

Vacque was awesome and reached out to me with great professionalism, after 20 years of not having this done I was pleasently surprised at the outcome.

Date of experience: March 9, 2021

Thumbnail of user barbarap72
California
1 review
0 helpful votes
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May 27th, 2016

Great outcome... I was not up to date on how a résumé should be written and my writer totally changed it for the best. Really, really happy... like the Chewbacca mask "It's worth every penny".

Date of experience: May 27, 2016

Thumbnail of user edv26
New York
1 review
7 helpful votes
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March 21st, 2016

***update*** they saw my review and offer me my money back******
I received it 3 days later. 4. 1. 16

I ORDER A RESUME NEVER HEARD BACK FROM YOU. IM ABOUT TO PUT A COMPLAIN WITH THE BBB BUREAU AND POST ALL OVER INTERNET THAT MY $99 WAS STOLEN AND NO SERVICES WERE GIVEN. WHAT KIND OF COMPANY DOESNT HAVE A PHONE NUMBER.

Date of experience: March 21, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ed, Thank you for making us aware of the significant delays. To get everything cleared up and taken care of I need your full name, email address, and order number. If you could please provide that via direct message on our Facebook page, that would be greatly appreciated. Thank you in advance.

Thumbnail of user monicab67
Kentucky
1 review
0 helpful votes
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January 24th, 2017

TopResume did a stellar job revising my executive level resume and LinkedIn Profile updates. I am confident that I am now in a better position to obtain the promotion I've been seeking.

Date of experience: January 22, 2017

Thumbnail of user michaelm614
Florida
1 review
0 helpful votes
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July 11th, 2017

No pressure, professional communications and TopResume delivered the product within the agreed upon time targets. I'm very satisfied with the results.

Date of experience: July 11, 2017

Thumbnail of user phann3
Australia
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

I have been contacted and communicated with the staff from Top Resume and agreed to take the service with writing the Resume and Cover letter. After having the service with Top Resume, my reflections are as below:
Good communication
Good service
Good quality

Date of experience: May 27, 2020

Thumbnail of user gregoryq120
Georgia
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I am extremely happy with the finished product. It was an easy process and Harvey D. Was wonderful to work with.

Reason I chose this business:

Internet reviews

Date of experience: July 20, 2023

Thumbnail of user alexr158
Texas
1 review
1 helpful vote
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July 3rd, 2017

My writer waited to the last minute of each TopResume-imposed deadline to send me drafts, which were full of grammatical errors and in some cases outright lies (saying I had done multiple public presentations when my original resume only stated one conference). I asked a number of questions about the writer's choices and received almost no feedback. I did however receive excuses whenever I called the writer out for sloppy editing - was on his way to work, had unexpected personal issues. I would be accepting of that if the writer had let me know earlier that there would be a delay (and a lot of editing work on my end) had I been informed earlier; instead I sat around waiting anxiously and was completely disappointed with each draft. I sent an email to "Katie Warren" asking if that was the level of quality they expected people to pay for and the response was to "work with your writer." I agree with other customers' feedback that the formatting feels dated (justified? Centered? Long paragraphs and bullets?). As a marcom writer myself, I came to TopResume to learn more about how resumes are read through the ATS. I wanted to trust them as experts, but even my final version was sloppy. I wouldn't trust them as or for anything.

Date of experience: July 3, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Alex, We're sorry to hear that your experience did not live up to your expectations and would like to get this resolved. If you could please send us a direct message on our Facebook page, a customer support rep would be happy to assist.

Thumbnail of user kimf72
Kim F.
Maryland
2 reviews
0 helpful votes
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February 25th, 2017

I found TopResume through an ad on one of my job subscription emails. The offer was to evaluate my resume. I'm not gullible, I knew full well they'd offer their services to "fix" it once they had the results. I'm always skeptical of offers such as this, but I asked a few of my trusted friends who had their resume professionally rewritten and they were very happy with the results. I figured it couldn't hurt to give it a try. The cost wasn't unreasonable and worst case scenario would've been I get a better looking/formatted resume. I can honestly say I was completely bowled over when I got my first draft. My first thought after reading the draft was, "who is this person?" and then I realized it was my information pulled out of my old resume, and formatted/written in a way I could only dream of being able to do myself. It's hard for many people to write about themselves and sing their own praises. Sometimes you need an impartial person to step in and make you see the greatness that you should've been seeing all along. If you're on the fence, I'd say give it a try. It definitely can't hurt. And if it helps you get a job, or a better job, then it's money well spent.
I only used them for a resume rewrite. I have not used any of the other services they offer.

Date of experience: February 23, 2017

Thumbnail of user michaell233
Florida
1 review
0 helpful votes
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October 19th, 2016

If you need your resume reviewed try this company, they are outstanding. They redid my and it looks great. I am glad I used them
Michael J LaJuett
Florida

Date of experience: October 16, 2016

Thumbnail of user ajah3
New Jersey
1 review
4 helpful votes
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May 18th, 2016

Just say no. Or use Fiverrr.com and pay $15 for a resume rewrite. This way if its disappointing, your wallet won't take such a hard hit. Decided to purchase the executive package including a resume and cover letter rewrite after Katie Warren gave me an in depth critique of just how weak my resume was. I realized I had been scammed when this Katie Warren was soliciting in my inbox about rewriting my linkedin profile for an additional cost immediately after I paid for the first service. Upon receipt of my first draft of my $200 resume, it looked exactly like the free version I wrote myself LOL (laughing to keep from swearing). My "professional resume writer" didn't even apply the initial critiques that this Katie Warren gave pre-payment. My cover letter was just OK. Had some of the exact same wording from my resume, which was annoying because that just seems lazy. I find it disgusting to prey and manipulate people who are only trying to enhance their chances of finding employment. The job search is tough enough without the added stress of being out this amount of money to yield the same results with documents I wrote myself. Money I don't have, why? Because I'm UNEMPLOYED.

Date of experience: May 18, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Aja, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service.

We can assure you that all of our professional resume writers are dedicated to rewriting their clients’ resumes and we're sorry to hear that your experience did not live up to this.

If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us to our toll free line is 1-800-604-1929. You can also contact us by sending us an email to support@topresume.biz.

Thumbnail of user markt158
Texas
1 review
0 helpful votes
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May 7th, 2017

Made commitments and kept them and delivered an excellent product that I have already received favorable responses and interviews based on! Would not hesititate to recommend them for everyone.

Date of experience: May 5, 2017

Thumbnail of user lesliej167
Texas
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

My resume was is need of a facelift and TopResume did not disappoint. I would recommend them to anyone! Danial was fabulous and returned my email questions quickly! A++++

Date of experience: November 3, 2020

Thumbnail of user donnah63
Florida
1 review
9 helpful votes
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September 30th, 2015

I used this service and even bought additional services to spread my resume easily to other sites. Let's tackle first the writing of the resume. They took my original resume and changed it from past tense to present but for the most part it was the original that I wrote. They also removed items to crunch it to one page. These are things they recommended in their analytics. Next the "top" sites to send my resume to per TopResume are really not the top or best sites. It was easy though to upload to all those non-value added sites which cost an additional $300. So not worth the money. Now on the resume itself. I put it back through to TopResume to see what they would come back with. Surely since they wrote it it should come back that nothing needed to be done to it. It should be perfect, right? Well TopResume' analytics came back saying almost exactly the same thing as it said the first time I sent my un-doctored resume to them. So all in all not worth the money. DO NOT SPEND your money here.

Date of experience: September 30, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Donna, We appreciate you reaching out and sharing your experience. We are very sorry to hear that it wasn't what you hoped for. Please email us at support@topresume.com and we'll get everything sorted out!

Thumbnail of user xiaohanz
California
1 review
0 helpful votes
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December 10th, 2016

I received my resume and cover letter in time and the writer is professional and would like to listen to your advice. He write several draft for me until the resume looks perfect.

Date of experience: December 8, 2016

Thumbnail of user daniell1003
New Jersey
1 review
0 helpful votes
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December 21st, 2020
Verified purchase

I just feel my resume just doesn't pop! It's boring! And I kept getting emails to the effect if I spend more $$ it will be better! I don't have any more money

Date of experience: November 21, 2020

Thumbnail of user vincente12
Florida
1 review
1 helpful vote
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April 26th, 2016

Top Resumes got it right the first time. I also got an amazing cover letter. I can now apply to new jobs, and feel confident my resume and cover letter will be read.

Date of experience: April 26, 2016

Thumbnail of user saniak4
Arkansas
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I had a great experience with TopResume. They have done a good job and turn the work in timely manner. However in building linkedin profile they have to guide more over the phone.

Date of experience: December 1, 2020

Thumbnail of user nihank
New Jersey
1 review
6 helpful votes
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March 11th, 2017

Dont waste your time and money with this scam! Here is what you are going to get: one paragraph summary and a bunch of buzzwords from job descriptions hastily thrown together as your `area of expertise`. Believe me, some of them are not even a skill. (Mine has Data Requirements_ Yes, DATA REQUIREMENTS) The rest will be the exact same resume with a different format.
Don`t expect that they will tailor your resume based on the information. The writer will keep responding to your e-mails like he/she understands any word of what you say. After waiting for a couple of days, you will get something even worse than the first draft.
When you realize that it is pointless to get what you want, don`t expect a refund. They are `unable to provide a refund` and suggest you to `collaborate` with the same writer about the revisions. After this point, they ignored all the e-mails I wrote. Also, keep in mind that there is no customer service but a voicemail. If you were lucky enough to use a credit card instead of debit, call your bank to dispute on the transaction. Otherwise, enjoy, you are ripped-off.

Tip for consumers:
In case you want them to work on your order, a customer representative called me from this number *******284.

Service
Value
Quality

Date of experience: March 9, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Nihan, We are very sorry to hear that your experience working with us did not live up to your expectations. We want to assure you we'll get this resolved! If you could please provide your full name and email address in a direct message to us on our Facebook page a customer support rep will help right away.

Thumbnail of user alexp133
Pennsylvania
1 review
1 helpful vote
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August 15th, 2016

TopResume is a top-notch resume service. I had a completed resume, cover letter, and LinkedIn done in about a week. It was an extremely easy, convenient, and great solution to landing an interview.

Date of experience: August 12, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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