TradeInn

I purchased a Karcher K7 pressure washer from what I had assumed was their UK website as everything was in English. They sent me an EU version of the product, fitted with an EU plug. Karcher UK advised me not to use it in the UK, not even with an adapter so I arranged for it to be returned on the grounds I had been sent the wrong product as there was NO information on the website or product page that indicated it would be supplied with an EU plug, it wasn't something I even considered, until I opened the packaging.
While I did receive a refund for the returned K7 from bricoINN, they withheld the original £16.99 shipping charge and have since refused to refund this, against their Returns Policy, which clearly states incorrectly supplied products would be refunded in full.
My experience of dealing with their customer support by email has been long and tedious and they have constantly tried to blame me for ordering the wrong product. They have even modified the product web page to include information about the plug type being EU and suggested I should have been aware of this! Despite me providing a screen dump of the original product web page showing this change had only recently been made, they still tried to tell me all their products were supplied with EU plugs, as if that should make a difference. Had their website or product page made it perfectly clear their products were supplied with an EU plug, I would not have ordered it from them!
I asked support to provide me with details of their complaints process as the same support person (Julia) was simply re-iterating the same old excuse. They failed to do this and have now stopped responding to my emails.
I have now raised a formal complaint through Confianza Online.
Due to the long delivery timescales and even longer return timescale, this issue has been ongoing for over 2 months now.

I ordered a motorcycle windshield. The GIVI AF260. After days of back and forth I was given the option of a partial refund or return what was shipped. I'm assuming their error put my ethics in question. This is one of the most frustrating interactions regarding a purchase I can recall. I would never order from this company again. I'm sure they are good people trying to do a good job, but they, or customer service, failed to recover my experience. Never ever again will they have that opportunity. Pics show what was received and what was ordered

I purchased an item in August 2023. You sent the wrong item and I therefore returned with proof of return. I am 6 months down the line and still not been refunded for an expensive purchase of a wrong item you sent me.

3 months I have been waiting for my purchase on the 11th December. Shocking customer service. Non existent. No refund. No money back. Just texting back and forward with 'Bots' so that eventually you will give up hope. Bad company policy. Could be a scam. Cannot be trusted.

I ordered shoes and paid $80+ for them. They sent me a picture of the package, the tracking info says they were shipped yesterday but no one can confirm it. I would avoid this site. The tracking number works through their site, but USPS claims to have no such package. $80 is a lot for me and I spent it carefully and just got shoes I needed.i figured I ended up getting robbed essentially. Stay away.

I'll keep this written review short and simple.

I'm giving TradeInn.com 3/5 stars:

Quality brands
Pricing
Diversity of products

The main reason I may never order again is because of their shipping fee. Not to mention I had to wait for almost 3 months to receive my order.

If you want to hear my experience with this website, watch the attached video.

For the most part, I am satisfied with the products I got from them, and their customer support made me feel assured that the package will arrive.

Hoping that you find this review informative. Please hit, "Thank you", "Helpful", or leave a comment.

Thanks for reading and/or watching! Stay safe and healthy

The product cost me $83 and they want $52 to ship it back because I got the wrong size. Also I tried filing a support ticket to ask them about what was wrong with that and their response made no sense at all. Avoid buying from them.

Placed an order and was told it should arrive in 10 days. It's now been over two and a half months. Tracking information shows the package has not been delivered. Repeated emails to them have resulted in lies and complete passing the buck useless responses. These guys do not take pride in their work and they do not care about their customers. Absolutely the worst customer service I have ever experienced. Their prices are just a cover for a big scam to lure you in and have you pay for something that will likely never arrive, if it was sent at all. I repeatedly sent them emails with my order # and tracking # they gave me. Now, they're simply not responding back.

I ordered new bike carbon wheels. The product is OK, the delivery time was in accordance with the stated deadline.
But...
Be careful when ordering anything on invoice as an EU company. Shop doesn't calculate a net price - so you have to pay a gross amount. You then receive a VAT refund, but the amount is calculated by their finance department to your detriment.
They have given me too little money, they have not been able to answer my questions clearly for over a week. The customer service is tragic. Respond, but avoid clearly answering straightforward questions - such as how they calculated the amount to be reimbursed. I advise against!
I feel cheated!

They advertise easy returns but fail to say it will be very expensive as you are shipping internationally. Expect to pay 20% of the value of your item to get it back to them. No accountability for poor product description or incorrect labelling. I will never buy from them again even if it's cheaper, any returns will make it way more expensive than buying locally. Shocking customer service.

Total scam. First, my shipment was delayed by nearly 2 weeks, even though according to their website the items were in stock. Then they finally sent the items, but the shipment itself was cancelled and the items were returned to their warehouse without my knowledge and approval. I still don't know what was the reason of the shipment being cancelled. I'm still waiting to get my money back. Customer service responds with automated replies and says things that make no sense.

Avoid at all cost. I should have read the reviews earlier.

Terrible service. Stay away. Never received the order (after 3 months) the parcel is stuck in Netherlands and they reply 7 times with same message that will reimburse me once they receive it back?!? Unbelievable that such terrible organization is able to do the business...

I ordered a fishing reel. It was a 7-day challenge to do so, as all my payment methods the site does not accept, but I managed to make the order and fully pay for the product. On the second day they just cancelled the order (completely paid order) without a reason. I did get my money back, though I have never seen such horrible service in my entire life. They do not respond via email. They do not respond to calls. Unbelievable. Waste of time.

Very poor customer service.
I bought a bike part from them due to their estimated 5 day delivery.
3 weeks after ordering from them, still no delivery.
They just respond with standard emails asking me to wait longer for delivery.
They refuse to refund my purchase costs.

I read a number of negative reviews online and naively decided to proceed with an order anyway. Prior to placing the order I emailed them to confirm the item was in stock and would be delivered within the advertised timeframe, which I was assured it would.

After one week they cancelled the order and now won't respond to emails.

Please don't make the same mistake I did - avoid at all costs.

If possible 0. It's a scam. Most of the stuff that you see online they don't have. Been trying to reach someone for 2 weeks no one doesn't respond on the phone chat or email.
Very unprofessional im not sure how this company exists at all? Scam 💯 do buy anything here!

Ordered 2 months ago. Did NOT receive the item. Customer service does not exist. So no refunds whatsoever. DO NOT BUY! I don't think they are selling anything. They just charge you and probably never send the item. Tracking number never updated.

Placed an order in December, didn't arrived in the US for 30 days then got lost in customs. Have been in touch with their customer support team for 2 months and have never been offered a refund or compensation of any kind. I will never place another order with this company.

I've ordered numerous bike parts from Tradeinn, all have been flawless. Top quality products with unbeatable prices, and excellent customer service if you need it. A couple times delivery has been a little longer, but that's their fault, more the delivery company, they filled the orders fast.

I bought a few products over the times off this site, mainly cycling and climbing equipment.
I come for the price and the products are always as advertised, plus the variety is incredible!
On the down side delivery could be cheaper and delivery times better.
Customer service - they answer within a day or two, but don't expect much from it:)
Bottomline I'll continue buying as long as the deal is good or no one else selling carrying that specific product.

I said I would upgrade my review of Bikeinn if I received the item I ordered in less than one month.
The package arrived today. The on-line tracking function, which had remained static since May 17, had suddenly burst into activity in the last two days.
The item I ordered arrived in perfect condition. My only complaint remains the slow shipping, which is perhaps typical of items shipped from Europe to the United States. I would have been less unhappy about the slow shipping if I had seen some evidence that things were still progressing towards delivery.
I will consider Bikeinn for future purchases when there is no rush to have the parts in hand.
Revised to four stars. Proof of purchase provided in my earlier review.

I had just ordered a flashlight from a Tradeinn website and then looked at the reviews here.
I was terrified. I thought "What have I done? I wanted to save a little money and now I've probably lost it all."
Instead, I received immediate emails from the site explaining when my package was going to be sent and when I'd receive it. It actually showed up a day early and was well packed and exactly what i ordered.
Now I didn't realize the website was based in Spain, and I probably would not have ordered if I knew that. It arrived in less than a week.
Anyway, maybe I was just lucky but I just wanted people reading this to know that I did have a very positive experience and saved about 40 per cent off the price of the flashlight on Amazon.

I was very skeptical about ordering from TradeInn Due to the horrible reviews! Glad I didn't listen to any of them. They have been very reliable on all of my orders (5). Some have taken longer than others but understandable in each case. Customer service has been top notch - always getting back with me immediately on any questions. Would I recommend TradeInn - Hell Yes! Will I continue ordering from them - ABSOLUTELY! Give them a try, you won't be disappointed!