TradeInn

Contacted Tradeinn support to clarify that the Jonny watts 27.5 x 2.8 tyre they state as tubeless was an actual tubeless version- they said it was
Tyre fitting leaflet shows an innertube
Contacted Scwalbe who confirmed NOT TUBELESS

Rather frustrating waste of my time
Tradeinn support haven't replied to my emails questioning what has happened

Not a positive customer service!

I bought 2 pairs of shoes - both 10.5 - the third pair they send is 10 and they blame me - I never ordered a size 10 - makes no sense - then they say I have to pay nearly the price of the shoes to return them. Go elsewhere

-Order made on May 5th, package not received, it was returned to sender.
-22 days after still no refund
-Communication with support does not result in any answers, generic emails only, communication not professional
-Would not recommend to anybody

I have been a TradeInn customer for many years. Always good products and prices. But in recent years their stock management has become diabolical. My last three orders, all items showed they were in stock when I ordered and paid, and then after your money is taken you get notified that half the items are out of stock long-lead items, and some they just don't even sell anymore, which was frustrating (although refunded). Now, my latest order, a significant amount of cycling gear that was ordered as Christmas presents went missing, confirmed by the shipping tracker, on 17 Dec 2023. I requested a refund or replacement, and was told that it,was 'on the way, be patient'. I have been chasing them continuously now for SIX MONTHS, and just continue to get the same inane reply. You can only contact them by e-mail, and the response is either automated or operated by morons. Today, seven months after purchase, they merely updated the status to "delivered". No delivery, no refund, no communication. Do not use this company, yes, you may make savings if you get your order, but if you don't receive it, you have lost your money.

Bought some swimrun shoes at close to £80 from runnerinn having used other tradeinn platforms previously without issue. Postage was £5.99. I ordered the size I always order, but on this occasion, this particular brand - which is not a mainstream brand - was not true to size, meaning I would need the size below (through no fault of my own). When I looked into returning them and getting them exchanged, it turns out I'd have to pay over £11 for the return postage, and then another £5.99 for postage on the new pair. So over £23 in postage just for one pair of shoes. This isn't acceptable. It's not like I ordered the wrong size - the sizing of the shoe is just incorrect. I contacted tradeinn and they didn't seem to care or take my point on board - they just said they sent the right size, completely ignoring the point I made, hence this review. Based on this experience, I won't be ordering from them again. They'll need to resolve this issuemore professionally to win back my trust.

Problem with every order. Late delivery every time. Bad packaging staff broke and their assistance is pathetically useless.

Order number: *******
Order date: 05 April 2024

I've ordered shoes for hiking. No delivery and no refund since 2 months. Worst service I have ever seen.

Ik heb een nieuwe hengel gekocht van colmic de Carp speed4.0 11,50m. Normaal een tophengel Na mijn 1e vis is de hengel gebroken op mijn 2e deel vooraan op het stuk. Als het breekt door een vis breekt het deel van de hengel in het midden en niet 20cm van het begin. Ook was de hengel niet deftig ingepakt. Enkel in een kartonnen doos en zonder bescherming. Koop NOOIT via tradeinn. Heb je toch problemen met hen is er een juridische dienst in belgie die zo zaken proberen op te lossen voor u. Schandalig dat zo iets nog kan gebeuren!

I purchased a Karcher K7 pressure washer from what I had assumed was their UK website as everything was in English. They sent me an EU version of the product, fitted with an EU plug. Karcher UK advised me not to use it in the UK, not even with an adapter so I arranged for it to be returned on the grounds I had been sent the wrong product as there was NO information on the website or product page that indicated it would be supplied with an EU plug, it wasn't something I even considered, until I opened the packaging.
While I did receive a refund for the returned K7 from bricoINN, they withheld the original £16.99 shipping charge and have since refused to refund this, against their Returns Policy, which clearly states incorrectly supplied products would be refunded in full.
My experience of dealing with their customer support by email has been long and tedious and they have constantly tried to blame me for ordering the wrong product. They have even modified the product web page to include information about the plug type being EU and suggested I should have been aware of this! Despite me providing a screen dump of the original product web page showing this change had only recently been made, they still tried to tell me all their products were supplied with EU plugs, as if that should make a difference. Had their website or product page made it perfectly clear their products were supplied with an EU plug, I would not have ordered it from them!
I asked support to provide me with details of their complaints process as the same support person (Julia) was simply re-iterating the same old excuse. They failed to do this and have now stopped responding to my emails.
I have now raised a formal complaint through Confianza Online.
Due to the long delivery timescales and even longer return timescale, this issue has been ongoing for over 2 months now.

Don't order from this company, they have the worst customer service i have ever experienced. Totally unhelpful, slow to come back to me and refusing to accept their mistake. I have been sent the wrong item and they are refusing to pay the postage return and are asking me to cover the £11.00 to return an item I did not even order. Avoid at all costs

The worst trader ever. Customer service ignores issues and doesn't provide a refund.

Make sure you don't order from them at least you want to donate your money to Tradeinn. You won't be able to resolve any issues with customer service.
They are scammers.

Please don't not use this company they steel your money, all the reviews are ture! You make a order and they take your money and the item isn't even in stock! Then say it will take weeks for your refund! They even try to scare you if you contact them it will just take longer for you to get your refund NOT JOKING! The item I was trying to buy is a fluval FX4 external filter £212.35. And if you look up there website they still have it up for sale online! Please don't buy from them they are a fake company stealing your hard earned money! Worst company on this planet! PLEASE DON'T BUY ANYTHING FROM BRICOINN THEY USE DIFFERENT NAMES TOO! THEY ALL END WITH INN! AVOID THE COMPANY AT ALL COST. THEY WILL ROB YOU BLIND!

Very upset with this company. They have taken our money, not delivered our goods, and refused to refund us, or even reply to our messages.

It is so stressful and unfair dealing with this company. I wish I had read other reviews before spending hundreds of euros on sports items. It seems they take many customers' money and simply never deliver the goods. Even if you take their insurance, the insurance company won't reimburse you and just tell you to get the money back from TradeInn. What was the point in paying extra for insurance then?

I can't believe that this company can get away with robbing from so many people and be allowed to keep operating.

I have had to ask friends in Spain to file a police report to try to recover my money, but it is not easy. Does anyone know how we can recover our money using legal recourse if necessary? Any help would be greatly appreciated. STAY AWAY from them for the sake of your own wallet!

Proof of no delivery attached below. No refund. No communication.

Do not buy from any of the sub-companies of this outlet. It is a fraud. They will take your money and never ship anything out. They will also stall every attempt to get your money back. Stay away and spend your money elsewhere. Their low prices are pointless if you never get the item.

What did go wrong, everything... first dpd have received a damaged parcel.
Tradeinn doesn`t do anything to trace the parcel, it is there responsibility.
Tradeinn does answer with the same standard answers.

Dear "myname",

Thank you for contacting us.

Please note that the investigation of your package is in process. It takes time and it may take a few more days. Once we receive any updates from the department in question, we will send them to you.

If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.

Kind regards,

Tradeinn Team – Customer service

I did the work for them, lazy bast...s.
Order was don at 30-03-2024 till now no parcel.
And tradeinn doesn't dop anything for there costumers.
DO NOT BUY ANYTHING FROM THEM READ THE BAD REVIEWS

First of all, please note that this company scores approx. 32% (1.6/5.0) on Trustpilot UK, meaning that the vast majority of its customers are scammed, robbed, overcharged, do not receive products, etc.
In my case, an order of hundreds of euros from diving equipment was never delivered. The company refuses to reply, rectify its 'mistakes', or simply refund the amount stolen.
Worse yet, they sell insurance on their website………….but the insurance company does not reimburse you for so-called 'lost products', and claim that this is the responsibility of the trader, i.e., the insurance you pay for has no value whatsoever if the company 'lose' your products.
It seems like the TradeInn and the insurance company have an agreement to take customers' money for both products and insurance, NOT deliver the goods, tell you to seek damages from the fake insurance they sell, then keep your money.
I have reported the matter to the relevant Spanish authorities and am personally in the process of pursuing legal action against such fraudulent and illegal behaviour.
DO NOT purchase online from the company. A little over 3 out of 10 chance you get what you paid for, as independent reviews attest online.
I will update this post accordingly in time.

I ordered a motorcycle windshield. The GIVI AF260. After days of back and forth I was given the option of a partial refund or return what was shipped. I'm assuming their error put my ethics in question. This is one of the most frustrating interactions regarding a purchase I can recall. I would never order from this company again. I'm sure they are good people trying to do a good job, but they, or customer service, failed to recover my experience. Never ever again will they have that opportunity. Pics show what was received and what was ordered

I purchased an item in August 2023. You sent the wrong item and I therefore returned with proof of return. I am 6 months down the line and still not been refunded for an expensive purchase of a wrong item you sent me.

3 months I have been waiting for my purchase on the 11th December. Shocking customer service. Non existent. No refund. No money back. Just texting back and forward with 'Bots' so that eventually you will give up hope. Bad company policy. Could be a scam. Cannot be trusted.

I ordered shoes and paid $80+ for them. They sent me a picture of the package, the tracking info says they were shipped yesterday but no one can confirm it. I would avoid this site. The tracking number works through their site, but USPS claims to have no such package. $80 is a lot for me and I spent it carefully and just got shoes I needed.i figured I ended up getting robbed essentially. Stay away.

I'll keep this written review short and simple.

I'm giving TradeInn.com 3/5 stars:

Quality brands
Pricing
Diversity of products

The main reason I may never order again is because of their shipping fee. Not to mention I had to wait for almost 3 months to receive my order.

If you want to hear my experience with this website, watch the attached video.

For the most part, I am satisfied with the products I got from them, and their customer support made me feel assured that the package will arrive.

Hoping that you find this review informative. Please hit, "Thank you", "Helpful", or leave a comment.

Thanks for reading and/or watching! Stay safe and healthy

The product cost me $83 and they want $52 to ship it back because I got the wrong size. Also I tried filing a support ticket to ask them about what was wrong with that and their response made no sense at all. Avoid buying from them.

Placed an order and was told it should arrive in 10 days. It's now been over two and a half months. Tracking information shows the package has not been delivered. Repeated emails to them have resulted in lies and complete passing the buck useless responses. These guys do not take pride in their work and they do not care about their customers. Absolutely the worst customer service I have ever experienced. Their prices are just a cover for a big scam to lure you in and have you pay for something that will likely never arrive, if it was sent at all. I repeatedly sent them emails with my order # and tracking # they gave me. Now, they're simply not responding back.