Trademark Engine

1.) They advertise their portion as $69. When you check out, it is suddenly $99. Very misleading. But note, the actual filing is $250-$350 extra. Their $69-$99 is their processing fee and the rest is to the government. You are paying for convenience at their time to file. 2.) Their customer service sucks. I believe this is a side hustle for them and not a primary established physical location. No one answers the chat or emails. 3.) Make sure you cancel trademark monitoring after the period ends. They sneak it into the TOS so you end up having to pay $175 a quarter if you do not cancel. After you file your TM application with them, go into your account and cancel monitoring if you do not need it. All in all, this company is SHADY and inconsistent. However, if you keep on top of them, they will eventually file the TM application.

We felt this is a scam. Once we paid the money they never contacted us, not once! We had to contact them twice and when I requested a refund for lack of services they told me I was not eligible. An attorney attempting to gain more money contacted us to let us know that our application was declined. After I receive this letter I emailed them only to be informed that our trademark was declined. You get the run around a lot from these guys. 300.00 lesson learned. Save your money, this is bad for business. I will contact the BBB as well.

They are incompetent. After a year and a half the trademark I filed had an office action. This is when I found out my trademark was filed wrong and was illegal. A real trademark company would have known this before you filed. Do not waste your time and money. Still waiting on a partial refund because they will not refund for their mistakes

They refuse to cancel subscriptions. I had to contact my credit card company to have them block all charges to stop the recurring billing. I wouldn't recommend them to anybody and I'm posting my review at every review site because it also looks like they use questionable positive reviews on other websites to help bring their rating up.

Results are superficial and incomplete. They failed to find many federal pending marks which isn't a surprise because they don't ask you for the Class under which your search should be run. How can you run a trademark search if they don't ask you what Class the services or goods relate to?

STAY AWAY!

This company is a scam. I paid for a one-time trademark and authorized them to charge me ONCE. They charged me $150 every two weeks for nearly a year until I caught it. My bank refunded most, but several were too old. They are a scam, don't fall for them.

They are a horrible people to work with. I was so careful with my fees I paid and refusing many many others they tried, YET, the very next day my $49 plus $125 for the certificate was became an additional $350 within hours. I called and rechecked things and they DO trick you. They just need your card number and some of the wording as "no" are tricks saying you "don't want to cancel"...stay away stay away stay away. Horrible dishonest company.

I have read one review that describes my current situation to the T. I submitted my logo ON TIME and then was told that it would take 2-3 months to process after being sent to the USPTO. After 1 month of not receiving any updates, I called and was told that the order never processed?! And that instead of 2-3 months, it would take 8-9 months. The lack of care and incompetence is serious.

As a business, it should be ran like one. I should not have ti run behind someone to do their job. I am usually understanding, but to see other people going through the same thing, is a true sign not to do business with them. I would pay more money to have it done correctly by real professionals.