Trademark Engine

I have read one review that describes my current situation to the T. I submitted my logo ON TIME and then was told that it would take 2-3 months to process after being sent to the USPTO. After 1 month of not receiving any updates, I called and was told that the order never processed?! And that instead of 2-3 months, it would take 8-9 months. The lack of care and incompetence is serious.

As a business, it should be ran like one. I should not have ti run behind someone to do their job. I am usually understanding, but to see other people going through the same thing, is a true sign not to do business with them. I would pay more money to have it done correctly by real professionals.

I have had very terrible customer service. Numerous emails that I have sent have gone unanswered. There were a few details that I needed to change on my application and there was no way to make these changes. Furthermore staff has either been slow to respond or not responded at all. It has been 6-days since I paid them and the errors haven't been corrected on my application and their customer service staff has not answered my questions. I am very disappointed and would not use this service again.

I submitted a trademark for review, and received nothing for over a month. I reached out to the company to check on the status and they conveyed that there are additional forms that I need to sign before they can submit it to the USPTO. However, those form were never sent.

I then asked for a refund and was told that I would have to call in and fight with someone over the phone.

This has all the markings of a scam, so save your money and go elsewhere.

I registered for a Trademark expedited service a month ago. The rep keep sending me 4 questions to answer, I answered them over and over again. I finally called and she said she never received answers in the email. She said she received the emails but no answers. I had them in my sent folder, and had no problem seeing the answers. I waited one month and got nothing done. The customer service rep had no interest in helping me. She refunded the expedited process, but why not actually do the job?

I filed for the $69 trademark package. I entered my credit card and was literally charged before I clicked the button to continue. Then I talked to support about it and they said they could not cancel it because they do not cancel orders. They said I placed the order and there is nothing they can do. Then, today I simultaneously received three emails. One from Trademark Engine saying that I needed to pay a fee of $350 to move forward, then one from my bank saying that there were $350 in fraudulent charges on my debit card so they were canceling it, and another one from trademark engine saying that my payment had been declined for $350. I am being told that I agreed repeatedly to pay $69 and an additional $350. I didn't. I got an email with a white background and white text. This I where I'm told I "agreed" to the terms. How am I supposed to read that, and why are you so shady? I would never, ever recommend this company to anyone.

It charges without you actually completing the application and saya "added to cart" when there is no cart, it just charges you when you press "continue". Support is a nightmare to get ahold of and the process just continue and they keep charging you without warning. I got a charge for $350 before i had even sent in a proof of commerce for my trademark, which they were not supposed to send in before i sent proof. Awful place to do any business with, very misleading and sketchy with their billing.