Overview
TravelUp has a rating of 3.2 stars from 1,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention best price, easy process and hotel room. TravelUp ranks 10th among Discount Travel sites.
Instant Feedback
This company will bait and switch your property. When you go to their site to try to change it, you are unable to because their calendar will not let you select the correct date. I am totally unhappy with this company. BEWARE! Their so-called 24/7 service will not pick up till after 9 am, then give you someone you cannot understand. Then make you send an email explaining what happened, with a response of " you're booking is non-refundable"
There is still no confirmed hotel booking and you already took my money. Jacob Miller advised that it could take 72 hours for hotel to confirm and that is crazy. This has been literally the absolute worst experience I have ever had attempting to book a hotel room. I have been on hold numerous hours since yesterday never getting to talk to anyone other than the one guy that refuses to wait for my hotel confirmation number to come up on website which it doesn't and he hung up on me.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close towards such concerns.
We understand your concern. However, one of our dedicated team members has been working towards your concern and has also requested to allow him sometime so that he may be able to fix the issue and notify you accordingly.
If you are further looking to discuss things, we request you to kindly email us your concern at admin@travelup.com.
Team Customer Relations.
I booked flights with TravelUp from London to San Jose, paying over £1500. However, the flights have now been cancelled (I was informed by the airline provider because my extra leg room needed to be cancelled).
I have tried calling TravelUp several times and emailed them as well. I want to have my cancelled flights refunded so I can book other flights before the costs soar.
I spoke to Francis today who said I am in a queue of people needing to be contacted and there was no one he could put me through to, in order to process the refund over the phone. This is appalling customer service.
I am going to be asking my bank to withdraw the full amount from this fraudulent company.
Good evening,
We abundantly apologize for the upsetting experience you had. However, upon checking the booking details, we see that you are being in touch over email with one of my colleagues. We hope your concern should be resolved as soon as possible.
Kind Regards,
TravelUp Team
I am extremely disappointed as my flight was cancelled over 2 months ago and the way was dealt with my situation was unprofessional without a reasonable answer. It seems that I am requesting the refund. However it is also impossible to reach out the management team. So much waste of my time for something that could be dealt automatically as any other companies do.
Dear Bianca,
We are very disappointed to hear of your experience with TravelUp.
We have requested an member of staff to reply to your recent email and assist with your query.
We are dreadfully sorry for the inconvenience you may have been through.
Kind regards, TravelUp Team
I tried to go through the hotels website and it said it was booked. I was able to book a room at half the cost on TravelUp. Easy to use
Good evening, Rachel.
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service easy to use and that you were able to book a room at such a great price.
At TravelUp, we are committed to providing a seamless booking experience and ensuring our customers get the best value for their money. It’s wonderful to know that we could offer you a better rate and simplify your booking process.
Your feedback is greatly appreciated and motivates us to continue striving for excellence. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out to us. We’re here to help and look forward to serving you again.
Thank you for choosing TravelUp and for sharing your positive experience!
Best regards,
TravelUp.
Price seems great. There is something suspicious about the booking voucher. This comment on the voucher makes me nervous: Please be advised: Your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival.
Good morning Cliff,
Thanks for your 4-star rating. Your feedback is appreciated.
We do not provide any misleading services to our esteemed customers like you. However, we will request you to kindly get in touch with our team, readily available to help and guide you on 0118 955 6400 or 0203 771 3074. Alternatively, you may also share your concern with us at hotels@travelup.com.
Regards
Travel Up,
Never book through this web site. They are a rip-off. If you book a hotel and changed your mind even in 5 minutes, they will charge a huge cancellation fee.
I was charged $40.00 for my cancellation. The fine prints are hard to figure out.
Communication has been so poor. They are evading message and seemingly on a 'money grab'. In accordance with EU they should have refunded the cancelled flights within 7 days. It has been over a month with one worthless email front them.
Booked a room, needed to cancel and was informed could not get reimbursed for total amount charged! The cancellation was made well in advance of the booking! I would advise calling hotel to make reservations and not go through this site!
Good afternoon,
Thank you for bringing your concern to our notice. We apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals that you check and find at our website are all best promotional deals readily available to be booked and exceptionally found elsewhere. Therefore, such deals often come with certain limitations and restrictions (non-refundable, non-cancelable) for cancellations.
However, if you are further looking to discuss things, we request you to kindly email us your concern at hotels@travelup.com.
Team Customer Relations.
Terrible. Unclear cancellation policy, charged us $100 PER TICKET to cancel even though it was within 24 hours or initial booking. Will not be using again or recommending. Will dispute credit card charge if they won't give back the money.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are sorry to hear about your negative experience with TravelUp.
We can see that you entered your requirements and confirmed your booking on our website. Unfortunately, the room you have selected is non-refundable so we are unable to make any amendments or cancellations.
If you wish to discuss this further with the team please email us at hotels@travelup.com.
Kind Regards
TravelUp Team