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    Traveluro

Traveluro

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Overview

Traveluro has a rating of 1.2 stars from 428 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Traveluro most frequently mention customer service, credit card, and hotel room problems. Traveluro ranks 430th among Hotels sites.

  • Service
    278
  • Value
    272
  • Quality
    273

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.9%
Positive
2
Neutral
0
Negative
67
View ratings trends
93
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How would you rate Traveluro?
Top Positive Review

“Loved working with this company”

Jen F.
1/13/23

I was hesitant cause the prices were too good to be true and worriedly called the hotel to confirm the very next day. Turns out the voucher code was not the same as my confirmation code. Called the customer service center and stayed on wait for 30 mins. They assured that they would send me confirmation later and I confirmed my reservation with that number. Overall smooth and reliable

Date of experience: 1/11/23
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Top Critical Review

“Scammed for extra money”

Sharyn C.
11/3/24

These clowns advertised a room at $230 and this is what my receipt showed. My bank account was shows a withdrawal of $350. And these C.U.N.T.S wont respond.

Date of experience: 11/3/24
See critical reviews

Reviews (428)

Rating

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Reviews that mention popular keywords

customer service (108) credit card (52) hotel room (27) hotel reservation (19) confirmation number (19)
Thumbnail of user johnathanq2
California
1 review
2 helpful votes
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June 29th, 2022
Verified purchase

They cancel your reservation with no warning. Had my trip canceled then when I try to rebook the hotel is sold out for my dates, this is after I already booked flights and other activities for the area. Ruined our summer trip do yourself a favor and use a trust worthy site.

Service
Value
Quality

Date of experience: June 29, 2022

Thumbnail of user danap618
California
1 review
4 helpful votes
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January 9th, 2023
Verified purchase

I booked a leisurely trip to Pismo Beach CA, which is located in Central CA., over a month ago. I purchased a non-refundable room, because I live in California, where our winters normally are mild. However this past January we have been hit extremely hard with unusual bad weather including flooding, and high winds. Because I didn't want to jeopardize myself or my mother on our safety, I sent an email to Traveluro requesting a cancellation because of the severe weather and indicated in the email that severity of the cancellation. The customer service representative wrote back to me the following day, indicating that I did not request a cancellation request within a timely matter, ( two weeks prior to my arrival) and therefore I was not entitled to a refund. Mind you, the state of CA is now under a State of Emergency! Furthermore, the customer service representative didn't note the correct name of the hotel I was booked with, which tells me that she didn't even read my email. It is apparent that Traveluro could give a crap on the safety of their customers. Lastly, I attached a photo of Traveluro's cancellation policy, pertaining to unsafe weather conditions,…obviously they do not adhere to.

Service
Value
Quality

Date of experience: January 9, 2023

Thumbnail of user robinh1145
Montana
1 review
0 helpful votes
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April 28th, 2023

Although the rate is decent, you can not reach anyone by phone. I have tried and tried. This is ridiculous! I will gladly pay extra from a different site in the future!

Products used:
hotel room

Service
Value
Quality

Date of experience: April 28, 2023

Thumbnail of user davidj3161
New York
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

I'm not one for one-star reviews. They're often rants, and often about minor issues. With Traveluro, the issue is bigger: I made a reservation (via Kayak) with them at a San Francisco hotel, and when I got to the hotel they had no record of the reservation. Efforts to contact Traveluro resulted in an hour on the phone. Not "an hour." An actual hour. I was on hold 40 minutes, spoke to a representative who assured he'd deal with the problem, then put me back on hold for another 20 minutes before disconnecting me. Thankfully, I was able to make a new booking directly at the hotel (at a higher price). Traveluro did eventually contact the hotel... but still never put through the reservation. In fact, they gave me my "new" confirmation number -- which the hotel informed me was the reservation the *hotel* had made. I will notify Kayak to the effect that Traveluro should not be one of the travel entities on their aggregator site.

Tip for consumers:
Just... don't.

Products used:
(Non-existent) hotel reservation

Service
Quality

Date of experience: December 9, 2022

Thumbnail of user erinj292
Pennsylvania
1 review
0 helpful votes
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August 31st, 2023

I called to get a refund on our hotel room a week prior to our stay due to the event being cancelled. They told me they would have to submit it to their escalation team and that I would hear back in 24-48 hrs. No response. I email them again...no response. I call them - select the refund department and the phone just rings and rings. I call back and select the booking department and they answer immediately. Give me the same run around. I'm told someone will call me today...instead I get an email telling me they they could not refund my room and gave me a list of to-dos that I would need to fulfill to possibly get it refunded. I called the hotel and they said it would be fine if they refunded my room. They are blaming the hotel, however it is Traveluro that has my money and the power to refund it. Traveluro put zero effort into refunding my room. I do not believe a word they said. They are greedy, scam artists at best. Apparently they need the money more than my Family of 5. I will NEVER book through them again. Shame on YOU, Traveluro.

Products used:
Hotel Booking

Service

Date of experience: August 31, 2023

Thumbnail of user tracyb1180
Pennsylvania
1 review
0 helpful votes
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August 11th, 2022

Tried to cancel hotel reservation 4 days in advance due to Covid-19. Emailed customer service with no response so I called and was told that someone would reply to me within 12 to 24 hours and of course that never happened. This is a BAD company and I would stay clear of them!

Date of experience: August 11, 2022

Thumbnail of user kasiak23
South Carolina
1 review
0 helpful votes
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November 10th, 2022

Scam company and will not give refunds during hurricane Ian

We cannot leave because we were in the middle of the hurricane and requested if they can give us a refund or credit which we will use for the company they ignored a request and stalled on the emails and said it is not possible. No ethics with this company especially during a hurricane where we cannot even travel and flights were cancelled. This is a company you Gotta be very cautious if by chance something happens in your looking to add the company for some assistance especially during a hurricane they absolutely will not be helpful and is a poorly run company

Date of experience: November 10, 2022

Thumbnail of user glorydayz4ever
Missouri
1 review
0 helpful votes
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September 30th, 2023

Avoid at all costs use a reputable company like Priceline or Hotwire. The worst support do not care about customers at all. Borderline of being a scam.

Date of experience: September 30, 2023

Thumbnail of user taylorrietman
Canada
1 review
0 helpful votes
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June 27th, 2023

NEVER BOOK WITH TRAVELEURO. THEY WILL NOT ISSUE YOU A REFUND FOR WEEKS EVEN WHEN THE HOTEL ISSUES ONE THE DAY OF. THEY ARE SCAMMERS. AVOID AT ALL COSTS!

Customer service our sources to the Philippines where they do NOTHING to assist you.

Products used:
Hotel booking

Service
Value
Quality

Date of experience: June 27, 2023

Thumbnail of user fional126
Canada
1 review
0 helpful votes
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July 10th, 2023

Me and my travel From Vancouver to LA, we booked hotel from this website, however we be hotel for check in on June 30 around 10:15, they told me they cannot find our booking, then we call this website nobody pick up, next day we called somebody received call but they doesn't wanna refund, so I think this is totally scam website plz be careful

Service
Value
Quality

Date of experience: July 10, 2023

Thumbnail of user deannas403
Minnesota
1 review
3 helpful votes
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January 15th, 2023

Sharing this review as a real person who booked an expensive reservation and then panicked after reading reviews. This is a legit booking service and I had no issues. Just wanted to put that out there for those of you who have the same panic after booking - and then looking at reviews.

A couple months ago I was planning a trip and found a $500 lower cost for a resort in Jamaica on Traveluro - compared to other options. I found the deal through Trivago. I had never heard of Traveluro but I went ahead and booked it. It never even occurred to me that anything recommended by Trivago could be a scam. I just assumed it was legit. After I spent $5,000 on this hotel - which is a major all-inclusive vacation chain, I didn't think about it again until two days before my trip. A couple days before my trip as I was getting prepared, I logged into the Traveluro website to get the info on my reservation. And it listed that I had no reservations. Then I got a vague text about 36 hours before my trip that said the hotel was confirmed and paid for and they provided a confirmation number that was listed s 0. It was feeling somewhat shady. So I googled the company. And oh buy the reviews are really concerning. I started to panic that I was going to arrive in Jamaica to no hotel - and lose the $5,000 they already charged me. So I called the resort directly to confirm my reservation. They had my reservation in their system. Turns out it was all legit. No issues. Thank goodness.

Date of experience: January 13, 2023

Thumbnail of user traveluroscamk
Illinois
1 review
0 helpful votes
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November 29th, 2023

Traveluro is a joke. As a travel agent, it does NOT reserve the hotel that you requested for. Its website claims that your reservation is 100% confirmed once you receive the reservation voucher but it is NOT true. After it received your money, it does not contact the hotel at all but wait until the last minute to reserve a RANDOM hotel for you. The voucher itself does not guarantee anything. You can treat it as toilet paper.

Shame on you, traveluro and those liars who work for this company!

I am working with my credit card company to dispute this charge and have told my credit card company that traveluro is a scam to protect other users from cheating by it.

**********************************************************************************************************
I just called the hotel and they were unable to confirm my reservation. What does this mean?

There is no need for concern. Once you have received a confirmation email which includes the reservation voucher, your reservation is 100% confirmed and you are all set to go. It is common for hotels to wait until closer to check-in date before assigning specific rooms to guests. We will send you the final hotel confirmation number 24 hours prior to check in.
*********************************************************************************************************

Tip for consumers:
Stay away from traveluro as much as possible. It may seem attractive for its low pricing, but it does not provide you the hotel that you asked for. LOL. Then what is the point of using its service?

Service
Value
Quality

Date of experience: November 29, 2023

Thumbnail of user artv39
Virginia
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Due to Hurricane Ian, we were not able to make our reservations. Even though our hotel was able to reward a full refund to Traveluro, there was no response from the company to negotiate a partial refund for services not rendered. We have used many booking services and this is by far the least responsive.

Tip for consumers:
Tip: Book directly with the Hotel.

Service
Value
Quality

Date of experience: September 28, 2022

Thumbnail of user horacew26
Illinois
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Made reservation on TRAVELURO website on March 23,2023 for 4 night stay at Crowne Plaza Santo Domingo, An Ihg Hotel. When putting the confirmation number provided by TRAVELURO in IHG app it's not recognized. I contacted both IHG and Crowne Plaza Santo Domingo on March 24th and was advised no reservation. I contacted TRAVELURO and was advised that it can take them sometime to book the room. This is concerning as the hotel could possibly be oversold or sold out and now TRAVELURO has taken my money and not provided me with guarantee room. I've contacted TRAVELURO multiple times and have not received my confirmation. Filling a report with the attorney general office.

Service
Value
Quality

Date of experience: March 28, 2023

Thumbnail of user jackiec155
Canada
3 reviews
2 helpful votes
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June 2nd, 2023

Horrible and stressful experience until CINDY AVENION successfully resolved my issue. Spent over 3 hours on the phone, one agent hung up on me, lost connection over 4 times after 10-15 minutes on hold, email exchanges were very robotic, "non amendable, non refundable" and had to insist to talk to supervisor several times…Although my request was granted, it wasn't worth the extra savings. I only received confirmation the morning of my departure leaving me limited time to book elsewhere at a much higher cost.
This agency would be more profitable if their "non amendable/non refundable" policies were abolished and more agents had common sense like
CINDY AVENION!

Tip for consumers:
Shame on the owners for focusing solely on their profits and not valuing their customers. They’re the losers as they would make more profits by getting rid of their non amendable/refundable policy.

Products used:
Hotel reservation

Value

Date of experience: June 2, 2023

Thumbnail of user roxanneg140
Canada
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

My husband ACCIDENTALLY booked the wrong date for a ball tournament and they refused to change date or give refund bc it was one day after the cut off date. The said they would look into it but after a month of communication back and forth, they said they can't refund bc it's past the cut off date. So the hotel didn't get the money, we didn't get the money back but Traveluro gets my money for doing NOTHING! They do not take any considerations so be careful if you book through them.

Tip for consumers:
Be sure you watch the cancellation date and don’t need to make any changes after it bc they will not help you.

Service
Value
Quality

Date of experience: July 5, 2023

Thumbnail of user lorien4
Virginia
2 reviews
0 helpful votes
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January 5th, 2024

You'll pay upfront only to find out they haven't paid the hotel and you'll have to pay again! Phone number is useless and their emails are all stall tactics!

Service
Value
Quality

Date of experience: January 5, 2024

Thumbnail of user rg489
Texas
1 review
4 helpful votes
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February 23rd, 2022

I booked a room 4 hours before arriving at the hotel to find out they didn't have my reservation. I call when I got there and was told I would have a confirmation number in an email in 15 mins. 30 mins later I called asking about that email, I was told to wait 15 mins and I'll have it they assured me. I called 30 mins later and was told the same thing, I called 20 mins later and was told 5 mins. Then I get an email 2 mins later telling me that they can make the reservation, they will refund my money and give me a $25 discount the next time I book with them. Meanwhile, I had to drive 1 hour away to get a room because the city was booked just to drive back in the morning to work. 25 M@@#$ Fu#& dollars for them taking over 5 1/2 to tell me they didn't do what they took money for. Avoid this service

Date of experience: February 23, 2022

Thumbnail of user lisad2499
New York
1 review
3 helpful votes
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June 1st, 2022

I booked a reservation through them, but accidentally booked for the wrong city. I called immediately on this and tried to get them to change the City. They would not help at all, but did charge me $185 for a room that I never used. I only wish I would have checked the reviews first.

Service
Value
Quality

Date of experience: June 1, 2022

Thumbnail of user swhalen1209
Florida
1 review
0 helpful votes
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December 13th, 2023

Made a reservation in September for a December 1 night stay. 2 days out of my arrival I contacted the hotel to add another day and was told I had no other reservations. I was told by Hilton to contact Traveluro and after 5+ calls over 5 hours of repeating myself and hold times I continue to get the run around that I do have a confirmation and they cannot get ahold of Hilton. Long story short - I am disputing the charge with my bank as it appears to be a scam as now I have to try to find another hotel in less than 24 hours to stay at for a major event. I can't believe a business is allowed to operate like this. PAY MORE OR AT LEAST USE ANOTHER 3rd party!

Tip for consumers:
This site should be taken down

Products used:
None - paid for a room and never had one. They stole my money and sent me a fake confirmation.

Service
Value
Quality

Date of experience: December 13, 2023

Thumbnail of user dena.mattausch
Illinois
1 review
1 helpful vote
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October 23rd, 2023

I was on hold at Customer Service *******798 for a half hour, TWICE, no one picks up. Try to log on at Traveluro's website, your account will not be recognized. Neither the "Change" nor the "Cancel" your reservation button WORKS. THEY'RE IMPOSSIBLE TO REACH! Their cancellation verbiage says BEFORE the particular cut-off date is refundable. AFTER the cut-off date is non-refundable. Leaving... the cut-off date itself? Whcih I guess might be negotiable? IF only you could REACH THEM? WHICH YOU CAN'T! Needless to say, I will never use them again.

Date of experience: October 23, 2023

Thumbnail of user yyy3
Canada
1 review
2 helpful votes
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July 9th, 2022

I booked a hotel through Traveluro for June 07,2022, and got the hotel confirmation number from them.
When I arrived the hotel. I was told by hotel that they do not have my booking information and do not have room for me. I contacted Traveluro's customer service and I was confirmed again that my booking was active. I was waiting at hotel hall for more than 5 hours without any solution. I had to book another hotel nearby with much higher price.
However, I have got my price difference reimbursement one month later after I wrote a review about my experience.

Tip for consumers:
never trust their low price offering.

Products used:
hotel booking

Service
Value
Quality

Date of experience: July 9, 2022

Thumbnail of user davidh7812
South Carolina
1 review
3 helpful votes
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November 2nd, 2022
Verified purchase

Stole money & traveluro cancelles your reservations right after they book a loose reservation while lying to you every step of the way and continue to claim you have a valid reservation.
Even got on phone at hotel with manager and tried giving him fake numbers but Manager said those are not even the correct format of how they book reservations. Then after filing bank dispute they give money back and ask me for a good review... wtf.? I think they are using people's money as long as they can and keep it if you don't file with bank but they need to be shut down.

Date of experience: November 2, 2022

Thumbnail of user davidl5312
Canada
1 review
1 helpful vote
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December 21st, 2022
Verified purchase

I tried to book through this ghost company, and apparently are scamming company after I try to book a room after I put all my information its said sorry no room available but when I checked my account they pull the amount. Try to contact them for hours no response

Date of experience: December 21, 2022

Thumbnail of user danieledwardall
California
1 review
1 helpful vote
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May 7th, 2023

Traveluro is my favorite app for Hotels all this planet. Thank you to the ownets in Israel and the employees in the Philippines for providing excellent pricing, service and the best User Interfacevin the Industry!

Service
Value
Quality

Date of experience: May 7, 2023

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