Traveluro

Traveluro is not a business they are criminals backed by the NYC District Attorney and Google. I booked through them and they sent an email saying the next email I get would be my reservation. The next email I got told me they took my money $436 but the fine print stated this was "not a confirmation of your booking please lookout for a separate confirmation email with details regarding your reservation. " Naturally I never received the reservation and when I got to the hotel they didn't have it. After being on hold for 12 minutes I hung up thinking something must be wrong cause no one would make you hold that long. I called back and waited 1 hour on hold until someone answered. She told me some nonsense about how "someone was working on your reservation still or maybe someone else was making a reservation at the same time which is why it didn't go through yet." I agreed to pay the hotel separately and cancelled the reservation. I am now in dispute and charging back on my credit card. Again these are criminals not a business. See redacted receipt below.

We had a medical situation and needed to change our reservation but could not get hold if anyone by phone or email or website. Now I rescheduled with the hotel and had to pay again.

It is not possible to reach a customer service agent even after 10,15 or 30 minute wait! Worst customer service I have ever seen in my life! Also charges accounts fraduantly! Customers beware!

I call their support teams was told I would hear something from them within an hour. They did call me back. Then I get a email the next day saying they can't help me and I won't be getting a refund

My experience with Traveluro really good.
I booked 2 hotels with them in mexico city and Oaxaca. I found them trivigo, and was directed to their websites from trivigo and based on the amazing rates they were offering I booked with them. After that I read all the reviews and freaked out. I even thought all the positive reviews were fake. But Now I think it is pretty unfair to give them bad reviews. I booked 2 hotels with them with amazing deal, I reached out to them through email and got Reponses regarding my confirmation number, they got back to me in less that 24 hours even they sent a follow up survery to make sure they are maintaining their quality.
Thank you so much traveluro I hope you great reputation spread as fast as possible.

Snares you with good deals. Wouldn't let me use my actual phone number, forced to use an old one that won't work. No confirmation email. Shows up as fraud. Terrible booking experience. Zero stars.

If you try to call them be aware that I tried on two separate occasions to contact them by phone and hung up after 30 minutesof continuous ringing both times!

I booked and paid for my room and upon arrival was informed by the hotel that they weren't paid on their end so I was forced to pay for the room a second time.

I booked a mini moon for my husband and I because we couldn't afford a full on honeymoon, we ended up getting covid and even though our trip was non refundable I reached out to see if they could possibly refund us. After sending proof and jumping through hoop after hoop, they lied to me multiple times, tried to blame the hotel we booked through them and then AGREED TO REFUND ME. Only to never send the refund. They are liars and crooks. Do not use them.

I have used this site to book a hotel for 3 nights in Woodbridge NJ from 10th Feb 2023 to 12th Feb 2023. After reaching the hotel I found the hotel did not have hot water, I called Traveluro they said they will cancel the reservation and I will get my money back in 2 hrs.
As of today (Feb 18th) I still didn't get my money back, when ever I call their customer service they transfer to another department where no one answers or phone gets disconnected after keeping me waiting for hours.

Sen

Booked Hotel reservation with Traveluro and when I arrived at the hotel they didn't have my information. I called Traveluro to resolve the matters and I was put on hours, then told I would get a callback and ended up having to call them back And got put back on hold…. FRAUD!

More then 1 month and i didnt receive my refunds, they dont answer the phone anymore, i had to pay twice my booking for 4 people international vacations. Give you a favor DO NOT BOOK WHIT THEM, THATS A REAL SCAM. YOU WILL LOST YOUR MONEY

I should have read the reviews of this Traveluro site first! Booked the Hampton Inn Downtown KC online. When I got to the the hotel they did not have anything from Traveluro so I had to pay for room again. After contacting Traveluro they said they would get the Hampton Inn paid so I could get reimbursed after paying for the hotel the 2nd time. After waiting over 2 weeks I finally contacted my Credit Card to dispute the charges that Traveluro never provided. I actually paid less money for the hotel than i did with Traveluro!

My boyfriend booked a hotel through Traveluro for 7/28-7/30. I came down with a stomach virus the day before our check-in so obviously we had to cancel because HELLO I was SICK! We tried to get in contact with Traveluro for TWO days and were finally able to reach someone on 7/29. We made it clear to them that we didn't want a refund, all we wanted to do was reschedule the hotel dates for 8/4-8/6. We even told them we were willing to pay a little extra to change the dates but that still wasn't enough! Long story short, they told us we couldn't do it due to their policy and that I had to provide medical documents to prove I had a stomach virus. Mind you, we had tried to reach them for TWO days! Traveluro has horrible customer service and I will for sure NEVER book with them. My boyfriend has filed a dispute with his bank and we are going to do everything we can to get his $447 back. To Traveluro, if you thought we were letting this slide... YOU THOUGHT WRONG!

I booked a hotel room through Traveluro and before canceling they stated I would get a full refund. However when I did reach out the representative said they won't refund even though they had promised I would be receiving one. I asked them to review the recordings and they stated they won't do that and kept their position. They recently started ignoring all of my emails. I have given them every opportunity to make this right and they have repeatedly shown me that they prefer to mislead and avoid any form of customer service.

UPDATE TO THE COMPANIES RESPONSE:
They finally responded to me after more than a month of ignoring multiple emails, stating they won't reach out to the hotel unless I have rewritten confirmation from the hotel they will get a refund from them. I'm asking them to send a single email that will take them less than 3 min. They offered no explanation of why they ignored multiple email and calls. They still have not refunded me even though the hotel has agreed to refund them.
Their Trustpilot response is a lie and they will continue to mislead customers. Traveluro is one of the worst companies I have ever worked with.

So, I became ill and my trip had to cut short and hotel ensured me I will be able to get the refund if I contact third party company (Traveluro). This was back in January 2023. I have been trying to email and phone, but no reply or answer 5-6months later. It is by far the worst experience I have ever had with a company and am out $1000 CAD. AVOID TRAVELURO

I contacted Traveluro about a current hotel reservation that I purchased as NON-refundable - which was MY first mistake. I contact them to ask to CHANGE the reservation - not refund it - I was told no. The reason I wanted to change was because my father-in-law died. We were going to visit him and before we got there he passed away. We wanted to change our booking to the weekend of the funeral but they would not accommodate us. I contacted the hotel directly and was told that they would allow us to change if Travel Eluro would contact me and let them know. Traveluro SAID NO. I will NEVER book with this company again and I advise you to be careful.

I booked a hotel room through them and when getting to the hotel it was not what I paid for and they are taking 5 plus days to help me as I am asking for a refund.

They are SCAM! Run away from them. They have teams to fight with your valid credit card dispute even they have not provided the services. Be very careful!

Absolutely useless customer service. Cannot provide the proper billing receipts when asked multiple times.
Do not recommend booking through them. No matter the discount, not worth the headaches.

I used this site to book a local hotel about 5 days in advance. It was a great price, but non refundable. I didn't think much of it at first, but ended up googling reviews about the site since I hadn't used them before. There were so many bad reviews that my anxiety got the better of me. I ended up emailing them right away asking for further confirmation and any type of guarantee that the booking went through. They responded a few hours later saying they confirmed with the hotel and sent me the hotel's confirmation number. They also sent me a text with a special "VIP" phone number to call if there were issues (the number was indeed different than their regular number). When I got to the hotel, check in was completely smooth! Not a single issue! I was in shock that I somehow managed to get a room in a 4 star hotel SO steeply discounted, especially from a site that so many were calling a scam. That being said, I'm not sure I would use this site to book anything outside of the country, or even outside of my state. The other negative reviews still make me wary. I'm giving them 4 stars for a couple reasons. 1) I have 3 separate confirmation numbers from them, and only one actually matches the hotels confirmation number format, and 2) they seemed to respond to emails rather quickly, but they included numerous grammatical errors and were rather vague, didn't help much to soothe my worries.

Avoid at all costs use a reputable company like Priceline or Hotwire. The worst support do not care about customers at all. Borderline of being a scam.

This company is a scam. You can not speak with anyone in the United States. Please DO NOT book with them, you will save yourself money and time. Listen to the reviews.