Traveluro

I booked a hotel through Traveluro, when I arrived at the hotel I was told the booking was canceled. I had to book on spot, regardless of how much more I had to pay. The biggest issue is, Traveluro charged me and refused to refund or contact me in any form. None of my phone calls were picked up. However after I open a dispute with the credit card company I used, Traveluro provided them with a receipt of me booking through them. The credit card company decided I should pay for it. It's still an on going dispute but my point is, don't ever use this company Traveluro. It will ruin your trip and you need to spend extra time to deal with the financial obligations.

This company is a joke - i booked with them a room and my payment which they processed in my credit card included tax and service charges - after being waiting in the lobby for 2 hours cause they did not email the reservation to the hotel and after escalation to their custostomer service, I received an email from them asking me to pay the service charge and government fees again although it was already included in my booking. They are a joke - pay with other reputable sites even if you pay extra cause the price they put in their web is a scam and they play tricks to make you pay more after alot of hassle

Regards

I clicked the wrong dates on accident - completely my fault. When I called within 5 minutes of clicking submit online they said the policy shows no modifications can be made. I will take full responsibility for my error, but I think it's off that a company has no exception protocol or 24 hour policy etc.

To move my booking back one day (thurs to sund instead of friday to monday) I would be charge a full cancellation fee and a full rebooking fee.

I got super sick and the hotel in mexico, Fiesta Americana Cozumel, which was a horrible uncomfortable resort. It was the worst experiencr at a resort and so uncomfortable. I got supet sick and had to leave. The hotel ensured me they won't charge me and cancelled my stay. Traveluro has not answered me all year (yes, it's been 1 full year). I call and email them, but they do not answer. They stole all my money and the resort ensured me they did not get paid. Traveluro also booked through booking.com for some reason and I can't even talk to them because I don't have the booking # or PIN. These people are CROOKS.

Went on to Priceline to book two reservations at the Beverly Hilton in LA. I thought I was dealing with priceline but was subverted to a different website which I didnt realize until I received my emailed receipt. I contacted the hotel to confirm my bookings and they had no record of it. For three days I have been trying to contact the customer service of Traveluro, no answer. I have left two emails, no response. I was finally connected to Traveluro through Tripadvisor and after asking who I was speaking to and in what country, the agent started saying: "hello?" "are you there?" "I'm sorry I cant hear you". "Hello?" "Sir?"...Then she hung up. I have contacted American Express and the FTC to register a complaint about Traveluro.

They are double booking you, only for the hotels to tell you your reservation has been canceled but the fee that you have paid to the SCAM that is Traveluro is non-refundable. So …. You end up paying whatever the price of the hotel was because you have arrived to whatever destination you flew from, plus the fees of the hotel. This is total B.S. And we should all figure out a way to File a Suite against this B.S. Travel company. F U TRAVELURO if you could get No stars I would not push a single star.

You will not get ANY customer service with these quack jobs. I could not rate them lower than a negative million. Just don't. Scam/fraud alert. I accidentally booked the wrong date, so I went through another company to book the correct date. It was worth the extra $50. Somehow Traveluro needed my confirmation receipt from the hotel that I booked through a totally different company on the date I actually needed the reservation- which was the date I stayed there. That is none of their business. They do not need a copy of my RECEIPT regarding anything about me that doesn't have to do with what I booked through them. They want proof that I stayed there on a different date. So I'm a liar now. NICE. Currently I have amassed multiple phone calls, non-stop ringing, being place on hold exceeding 20 minutes and I've still gotten nowhere. They have my money- not the hotel. Looks like thats all they need. The only way they'll answer the phone is option 1: to book a hotel. Refund or cancel- forget it. I have just been told that Lea cannot get to the phone because their "lines are so jacked up right now. She will converse with you through email. No, she won't. I am on indefinite hold and will screenshot a photo of the length of time I had to wait in hold because they're JACKED UP. Pure professionalism. Bravo.

Not legitimate. My TravelUro reservation ended up being with some other third party, which they wouldn't disclose to me, so I couldn't get a refund from TravelUro as their excuse was they were waiting for that other third party for a "confirmation". Customer service is very very shady - they will pretend they are looking into your issue, ask a million sensitive questions for "verification" only to drop your call and never pick up on you again. Never got the refund

I just booked a hotel overseas with them. After I paid there was no confirmation # or email. I called them and I was put on hold. They said they had no record of my reservation. I saved the page that had the total that I spent and it said, "Congratulations, you saved $57.00 by using Traveluno." I called the number and after explaining what happened I was put on hold for 20 minutes and they said they could not find my reservation. So now I am wondering will they charge me for it still? Do they have my credit card number? Should I contact my credit card company and get a new number? Probably! Uggg! Good lesson to book directly with the hotel instead of a 3rd party...especially for overseas travel. Never again!

Needed a room as my dad was having surgery. They booked the wrong date and left us stranded with no room and charged us for the incorrect date. DO NOT USE THESE CRIMINALS!

I tried to book a room with this worthless service. They twice changed my dates from what I entered to first available. After the second time I neglected to check and did not notice they had done it to me again.

When I tried to cancel or modify they said I didn't pay extra so they wouldn't work with me.

So I ended up getting a different booking for the night I needed and disputed their charges with my credit card company.

I HIGHLY RECOMMEND you go with any other company.

This company looks legit from the outside. When you book they send a carefully crafted confirmation but, if you notice, there is absolutely NO confirmation information from the hotel. I used them to book a hotel in early October 2023. Upon arriving to the hotel, they had NO record of my confirmation and I had no confirmation # the hotel could look into. Calling the TravelUro escalation line just rang and rang and rang. I DID get ahold of someone at the company who said "they will look into it", and that was the last I heard even though I have reached out multiple times.

I booked a room through them more than two weeks out as a it was slightly cheaper than the other booking sites. When I got to the hotel, I found out that Traveluro never booked a room (as the hotel was already full) and never notified me that the hotel was full. They did charge my credit card. Then, the only thing they would do was refund my money. I ended up having to last minute book with another hotel with another hotel. The stay ended up costing be more than double what I was planning on. Garbage company!

After forgetting to book my hotel reservation traveluro left me on hold for 22 minutes didn't return my calls and finally booked the full hotel at 11:35 PM, without letting me know. Needless to say I had made other arrangements. They refused to reffund me, the only reason I found out was by calling the hotel who told me they had refunded the money to traveluro. They still refused to refund the money, after many emails they said that if I contacted the hotel and sent them a copy of the email stating I could receive my refund I will receive it. I'm still waiting

I booked a hotel through their services and they never paid the hotel. So, I have to rebook the hotel. Monday they told me to give them 24-48 hours. 48 hours later, I am being told another 24-48 hours. Then Jen told me they'll eventually get my information and they waiting for an approval or denial.

I booked a hotel for my wife, and her best friend, down in Florida through Travelero. I noticed when I got the confirmation email that I had booked the wrong day. The package was a "No Refund" deal. However when I explained what happened, the customer service department at Travelero was very curtious and assisted me in solving my mistake. It took a few hours for them to contact the hotel and soforth, but with patience and courtesy they fixed the mistake for me.
I highly reccomend using this company for your travel needs.

I booked a hotel about a month ago, confirmation recieved. Saw money removed from credit card. When I got to hotel, 1 day late, hotel said they returned payment to Traveluro as I was a no show. I had called hotel to say I was going to be a day late. Apprently no one documented. Now I had to pay hotel directly. Traveluro says they are working on it. Two weeks have gone by no response from them. Paid 2 times for the same room!

Thought I was getting a deal on a hotel for the night. Traveluro hides the fact that the taxes you pay are not the hotel tax but their own for using their services. So in the end, you don't save any but end up spending more! You have to click on "buttons" for information and to see. So I ended up paying $60 more for charges from the local hotel tax plus Traveluros. It cost more to stay there then calling the hotel for a booking. Total scam! Unless you're looking for how they operate, they do not openly show you. You have to click on links to find it. Very disappointed! Will never use this site again. And intend to warn others to stay away!

I had an issue which was concerning to me. I asked them to resolve it. They were honest and helpful. They took care of my issue with flying colours. Although I had never heard of Traveluro before I feel they are trustworthy.

We were 20 min from the hotel we wanted. We'd have very little sleep after 2 days of driving, 2 days of military graduation ceremonies and another days drive. I was looking at various sites when I went back to this one and booked the room. I checked my confirmation in my email with 5 minutes and discovered that the dates had changed for two night later. I tried to call for help for over a half and hour. NO ONE would pick up. The hotel tried to help but couldn't. I couldn't cancel because I didn't pay the $5 to have that option but I was 20 min for the hotel so I didn't think I needed it. The next day I tried several more times to get customer service. I asked them to call me. NOTHING. SO NOW I GUESS WE EAT THE MONEY because of bad customer service and care. HORRIBLE!

I have never in my life dealt with such a horrible company. I can't even explain the nightmare I have had dealing with them. They lied continuously, were so unhelpful, would hang up on me before I even spoke, they basically took my money and I never even got to stay at a hotel.
STAY AWAY THERES A REASON ITS CHEAP, pay the extra 20-50 bucks and go with a legit company

I was supposed to go on vacation for Christmas. I couldn't go because there was a snow emergency. I was driving but flights were also cancelled. I called the company and it was past the cancellation date. I spoke with someone on 12/23/22. They said they would contact the hotel and get back with me. Today is the 28th and I still haven't heard anything! I have called several times and can't speak to anyone! It's totally ridiculous. I called the hotel but the company didn't even put the reservation under my name! They were gonna cancel it for me too. IDK what to do. Furious customer! Never again!

They advertise VERY low rates and then JUNK FEE YOU TO DEATH!

They are just scam artist preying on those who don't look closely at their bookings.

Companies like this ought to be made illegal. Absolutely horrific business practices.