Traveluro

I booked a hotel room through Traveluro and before canceling they stated I would get a full refund. However when I did reach out the representative said they won't refund even though they had promised I would be receiving one. I asked them to review the recordings and they stated they won't do that and kept their position. They recently started ignoring all of my emails. I have given them every opportunity to make this right and they have repeatedly shown me that they prefer to mislead and avoid any form of customer service.

UPDATE TO THE COMPANIES RESPONSE:
They finally responded to me after more than a month of ignoring multiple emails, stating they won't reach out to the hotel unless I have rewritten confirmation from the hotel they will get a refund from them. I'm asking them to send a single email that will take them less than 3 min. They offered no explanation of why they ignored multiple email and calls. They still have not refunded me even though the hotel has agreed to refund them.
Their Trustpilot response is a lie and they will continue to mislead customers. Traveluro is one of the worst companies I have ever worked with.

I booked with Traveluro while I was in Hawaii for 10 days. I was going to extend my stay and needed to find a hotel for 1 night. I booked a room through Traveluro online 3 days in advance to my stay. The very next day we decided that were not going to extend our stay so we tried contacting Traveluro via phone at least 6 times and were unsuccessful. We decided to contact the hotel directly and they stated since it was booked through Traveluro we needed to contact them. We tried multiple times again and we were unsuccessful. We did not stay in the room and traveled back home to find that the card was charged for the stay. We tried to contact traveluro again but we were unsuccessful again. The phone line just goes through an automated system and you never get a live person. We have reported them to the Better Business Bureau and leaving a review because we don't want anyone else to go through this. Our original 10 day stay was not booked through traveluro. We have not spoken with anyone from Traveluro till this day and BBB stated Traveluro never responded to the complaint.

I found Traveluro on Kayak so I figured it was legitimate. WRONG! They show you this wonderfully low price for the best hotels and tell you that you have 21 minutes to make the booking. Many times I tried to book hotels, and was well within the time limit. After filling in all my information (including credit card number - YIKES!), I hit the "book this room" button. Bam! It comes back with something saying how sorry they are, but this price is no longer available. Well, what the heck were they holding the reservation for 21 minutes for? Of course they then offer you something way more expensive and prey on you to book it. It also tries to get more money for breakfast at a hotel which offers breakfast to all guests, no matter what they paid. I called to try and resolve this, but they all had the same song and dance how someone else must have snuck in and booked the cheap rate. AVOID THIS WEBSITE - YOU WILL ONLY WASTE TIME. I'm wondering what they are going to do now that they have my credit card number - Scary!

I wouldn't give them even one star but the system made me. I had booked my December 2021 trip to the Big Island, HI. The hotel I booked is the Hilton Waikaloa which is a hotel that is popular due to it's amenities. I had booked it 2 months in advance. The week prior I tried calling the hotel to request a rollaway. The Hilton didn't have us booked. The Hilton agent told me we were booked at a Hilton in Oklahoma. This is a totally different state. By the time Traveluro got back to me regarding this mistake was the day before we were to check in. In order to get the same hotel I had to use my whole 40,000 points with Hilton and paid about $500 more than Traveluro cost. They told me the day of travel I would get a refund but this didn't process till our trip was done and I had to use a credit card with a higher interest rate. I requested when we returned only the difference I lost between their cost and what I paid $500. They refused and never got back to me till recently cause I had to keep in touch with them no follow up was done by the company. Sadly all customer service agents that emailed me back never read my emails in full so I got frustrated. They have still not compensated me for this issue. I wrote United recently with an issue with their First Class service and customer service received a credit with no issue from them. This is true customer service. I've been a Travel Agent for 32 years and would never give the kind of service Traveluro gave.

Booking company refused a refund the company site said that roadway inn had a bar a denny's restaurant and swimming pool pool full of sewage

My wife wanted to surprise me for my birthday. What a surprise...she made a mistake and entered the wrong month. She also checked non-refundable (which we never do) She realized her mistake and an hour later had me call "customer service" You will be talking to somone who speaks English as a second language. I was told since she made the mistake their policy was no refunds or changes. We were hoping for a future booking credit. When I called the hotel chain (an international multi brand company) I was informed that they had no reservation under her name in the system and it could take 2-3 business days for Traveleuro to make the reservation and send us our booking voucher. I called Traveleuro again and spoke with another "customer service" agent. I asked since we didn't have a reservation with the hotel yet why couldn't we have a travel credit. I was told their policy for what she booked was non-refundable or transferable! I asked who is keeping our $440 and was told she didn't know but their policy was no refunds. AVOID THIS COMPANY. I will be asking the NY Attorney General about this company as well as the Better Business Bureau. In less than 20 minutes we were scammed out of our money. Shameful, it is a travel agency not a casino. DO NOT USE THIS COMPANY!

We booked the Royal York in Toronto via the Trivago site through a third party supplier named Traveluro. We received a voucher with a confirmation number. On the day of travel by air from Halifax, NS to Toronto we were advised that our reservation at the Royal York was cancelled because it was overbooked. We then phoned the Royal York and they advised that they were not overbooked and did have many rooms left and did not recognize our confirmation number. We then contacted Traveluro. We then contacted Traveluro who then again stated that there were no rooms available at the Royal York but offered us a room at a three star hotel called The Beverley. We reluctantly accepted this reservation because we were out of options.

Shortly after we were advised that our booking at the Beverley was cancelled due to overbooking and were offered a booking at the Double Tree which was currently under renovations. As a matter of fact you could barely gain entrance to the main doors of the hotel. Again we had no choice but to accept and that's where we stayed for three nights. The moral of the story is that when you're booking through a third party you don't have a confirmation #. As confirmed by the Royal York it's just a temporary confirmation and if there is high demand the third party reservations are cancelled.

No any customer service! Wrong information and very bad service! I'm not recommending this site at all!

They are a scam, do not use. They have no way to contact them if you need to change or cancel the reservation. They NEVER return a call and you can't email them. SCAM SCAM SCAM

Beware do not use they stole my credit card information and had to file a case against them! They don't answer calls

Total scam, please avoid this company they should be closed down, they take your money with no way of communication after.

Do not do business with them. They took my money for a hotel that was already fully booked. Robbed me

I booked the wrong hotel, and they said "TOUGH!" No compromises, No help. Will never use this company again.

They never booked my room with the hotel and promised a refund and now are refusing to refund! Scam company - should not be in business!

I booked the hotel on this website I purchased the insurance they offered which was a little over $10 in case I had any issues I could make changes to my reservation well I found out I put in the wrong dates two days after I made the reservation call them up to change the dates they said they couldn't do it and wouldn't do it they said it was non-refundable purchase I was like what is the insurance for that's why I bought it but they still want change the dates I checked with the hotel they got plenty of open rooms to the dates I want to change to but they said I have to go through traveluro to change the dates needless to say I got no results do not use this website do not use this website do not use this website

A January KAYAK search for The Inn at Death Valley referred me to the Traveluro site which showed only one room left for a late March mid-week stay. I was in a hurry (my bad) and when I printed out my completed reservation paperwork. The Inn at Death Valley was featured in large bold print at the top of the first page. However, further down in the reservation, in smaller and non-bold print, the reservation mentioned The Ranch at Death Valley, which is where we actually ended up staying. The Ranch at Death Valley is a property owned by the Inn at Death Valley and about a mile away. While the Ranch at Death Valley was fortunately nice enough, I was disappointed in misleading way in which we ended up there. I spoke with three different Traveluro representatives over the phone; one was in a very noisy cubicle farm in the Philippines (I asked) and the other two sounded like they were working from home (one with a loud rooster near their phone). Non-US communications are not at all unusual, but in this case these conversations did not instill much confidence in the transaction. I checked with Inn (& Ranch) at Death Valley and after 20 minutes they eventually found my reservation. The delay was because Traveluro actually booked my reservation through Expedia. None of my Traveluro Booking or Confirmation Numbers were visible to the Inn (& Ranch) at Death Valley. I would imagine that this might make a cancellation difficult to process. In closing, while the Ranch at Death Valley was very nice, it was not the Inn at Death Valley at which I believed I was originally making a reservation to stay.

They are scams no booking is confirmed they took our money and we had to book and pay again with the hotel! Be aware

Booked us 5 days after the night we needed. They canceled my booking with no refund. $150 down the drain.