Traveluro

Thought I was booking directly with hotel but somehow Traveluro got involved. I've never heard of Traveluro until I checked my bank acct. And saw that was the company that the payment went to. The room I thought I was booking for 114.00 a nite ends up costing me 143.00! Called Travelodge and they could not find a reservation for me (and this was two days later). They explained that Traveluro wasn't a part of their company and to call them. Told them I wanted to cancel but there was no refund available for this booking. Bunch of standard replies and ended up that I must of clicked on the wrong button. Mostly I was worried that I had been hacked. I wasn't even aware that there was a no refund policy until I called and tried to cancel, as I never received a receipt or even a viable confirnation number until until I called.
Traveluro is a very deceptive company. Dont even click on their booking offers because I also found out that will lure customers in with a really low price that doesnt even exist. I feel sorry for all their employees who have to work for this company.

DO NOT USE THIS COMPANY AS YOUR HOTEL BOOKING IS NOT GUARANTEED!

On Sep 19,2022, I booked a one-night stay for Nov 29,2022 at the Aloft in Downtown Philadelphia through the Traveluro website to come to see a show. It was payment in advance, so I paid $209 and got the booking confirmation email from Traveluro.

On Nov 29, I arrived at PHI airport and took an Uber to the Aloft hotel around 4 PM. It was really cold.

When I got to the front desk I was told that my reservation "had been canceled" and I had no room booked. I had no communication from Traveluro about this and it was a complete shock.

I called Traveluro's "VIP Support Line" from the Aloft lobby and was on hold for about an hour.

After they finally answered I was told that "I had canceled the reservation". I never did this, obviously.

They said that they would call me back in an hour with a new room booked. An hour passed and they never did. I was getting nervous and the show I had flown in for would be starting soon. So, to have somewhere to stay, I walked in the freezing cold with my bag to the downtown Marriott hotel and paid out of pocket another $342.12. Something I hadn't budgeted for.

I understand that mistakes are made, but when I asked for some compensation to cover their error and the stress caused, I finally received this response this week (almost 2 months after the trip!):

"Please be advised that we are unable to provide any compensation for this booking.

Kindly note that compensation is subject to approval and not guaranteed."

It was an absolutely terrible experience and awful customer service.

If i could of given no stars I would of. Just terrible, almost left us w/o a room but took my $$$$$$

Needed a room as my dad was having surgery. They booked the wrong date and left us stranded with no room and charged us for the incorrect date. DO NOT USE THESE CRIMINALS!

They are not the cheapest price. They have zero customer service. And you can not cancel or amend your hotel booking

I read all the reviews and comments on not to trust Traveluro. There were so many about hotels not being booked to correct hotel or not at all. I personally had a very different experience.

I booked a 1-night hotel 5 days in advance to when I needed it in Washington DC for $100 less than any other site offered. I had my doubts this was going to go well so I did some follow up with the hotel as well as with Traveluro.

1. I called the hotel immediately 7/13 after receiving email payment and booking confirmation receipt and verified they did not have my reservations.
2. I contacted Traveluro by phone and selected the "having issues immediately option". The phone did ring for a couple of minutes but eventually was answered by EJ who advised me he will follow with hotel and email me the verification.
3. I received an email follow up that reiterated what we talked about immediately.
4. The next day I received a second email advising who EJ talked to and the hotel confirmation number.

Still had doubts
5.2 days before my stay, I received a text confirming the booking and all paid.
6. The day before my stay I received another email from Travelero confirming my stay
7. After getting that email, I called the front desk of the hotel directly and they verified I do have a hotel room booked for the correct night and showing paid in full.
8. I had no issues at check in.
9. I had received a text after my stay from Travelero stating they hoped I got the most out of my stay and if any issues occurred to please contact them at *******798 which is the same number I had originally called.

I felt very relieved and was glad I did the follow up.

Do not go threw them I got a room threw this this past Saturday and the room heat didn't work,water didn't work plus the tolient Later find out the whole floor I was on had no heat && I asked for a discount or to move me or pay for another night somewhere else they refuse to do anything. Luckily after 3 days of getting the run around and them telling me what they ate going to do with my money the hotel tell lied and takes 50 dollars for parking and you can't give me a refund Even I was just wanting to be accommodated, I had to to get My enetertainment lawyer involved and let him file a dispute don't ever go threw these people there trash and do not cate about you and where you end up they don't know nothing about the hotel they just want your money. The hotel lied and said they uploaded 2000 points on a app they made me make and I checked yesterday they didn't do such a thing, so that's been the reason this 3party been telling me we aren't given you a refund bow let's see with my laywer involved what rights you have to play with someone's money.

We came down with Covid and they will not exchange our dates for a further trip. Didn't even ask for our money back!

I booked a hotel a month before Family Weekend in our daughter's college town. I never got a confirmation email, only an email saying the room purchase was successful and the money had been taken out of my account. The day of check-in, I call the hotel to let them know we're on the way. They can't find my name (I spoke to three people), and they are fully booked with everyone expected already checked in. I call Traveluro customer service. They say they will call the hotel and figure it out, and to give them an hour. Two hours later we arrive to town and I haven't heard back. I call the hotel again, nothing has changed. They don't have any rooms and they don't have my reservation. I call Traveluro again and they give me a confirmation number. I call the hotel a third time. They have no idea what this number means. I make sure I'm calling the right place ( I am) and then I call Traveluro again. They tell me to give them more time. It's 8 pm at this point. I get lucky and find a room at another hotel for twice the amount I paid for originally. I book it. It isn't until the next day I hear back from Traveluro with another confirmation number. I ask for a refund. They pass it on to their "escalation team". They send me another confirmation number. This cycle happens numerous times and seems like it was designed like this on purpose to exasperate you until you give up. I still have yet to receive a refund and they are now saying the hotel I booked has never been sold out of rooms, which practically every room in town at every hotel had been booked for this event that weekend. I'm surprised I was able to book something at the last minute. Don't give these people your money. They'll overbook you and then gaslight you and leave you with nothing. Tell everyone.

Never again! I should have read other reviews prior to booking. I booked with Traveluro because it was $10 less per night than other competitors. When I clicked the link via Google it automatically took me to the traveluro site. I easily booked my trip. When I got the email I saw that the dates were not correct. I'm assuming they did not come over correctly through google. I tried to readjust them immediately through the website but it said the booking was not able to be modified. I reached out to customer service after but the office was closed. I send a email that evening but called the following morning. I spoke to a representative who told me to "rest assured" that they would reach out to the hotel to adjust the dates. I did not hear back the next day so I followed back up. I was told to give it more time because it had to be escalated to a different department (to whom for some reason I could not request to speak with).

With the date of stay quickly approaching, I needed to have the issue resolved or find an alternate place to stay. I waited two additional days and reached back out and was told that I still needed to give it time. This went on for several days.

It wasn't until almost a week and a half later (the evening of the hotel stay) that someone finally reached out to me and told me they 'regretted to inform me' that the booking was non-refundable and there was nothing they could do. I asked if there were any additional options available since I was out $180 dollars for a one nights stay. They didn't have any options for a future credit, not even a partial credit. Nothing. Just "sorry you're out of luck".
I will never, ever do business with them again. The customer customer service experience alone is reason enough to avoid them at all cost.

After booking my room I saw all of the bad reviews. I got worried so I called the hotel to confirm. Everything was good. I had no problems at all

Total rip off. Added $50 in taxes and hotel fees that they never paid the hotel- which the hotel billed me at checkout. Total scam!

I get to the hotel they say they don't have any reservations for me.one and half hour after they can't find nothing I get late to my meeting...

Read reviews after I purchased my hotel room. I was a little nervous but everything went smoothly. EZ in EZ out of my hotel.