Uber EatsReviews 1,334

I was on the phone for nearly an hour trying to order my food and the issue was something so simple that could be fixed. Now we have to confirm through facebook to order food REALLY and not to mention all the steps that takes! It's outrageous the steps I have to go through... feels like a job interview. Either doordash or im buying a car and driving because even that is easier than what I had to deal with today ordering a simple order.

You spend triple the amount in what your food is even worth just to receive sloppy orders and missed notes. They don't care if your service was terrible, YOU WILL NOT BE REFUNDED.
Their customer service is wack.
They are ROBBING PEOPLE.
I work in the service industry as well. My restaurant does Togo orders for Uber, Doordash, and Grubhub. We don't receive even a single penny for preparing their orders for them and that is absolutely garbage. Businesses partnerships are supposed to be 50/50. They are the biggest scam on the planet and I hope they get RAN OUT OF BUSINESS.

Katastophale Kommunikation!
Katastophale Kommunikation!

Das Unternehmen UberEATS ist über die auf den eigenen Webseiten publizierten email Adressen offenbar nicht erreichbar!

Stattdessen erhält man automatisierte / standardisierte Rückantworten, die zwar eine zeitnahe Kontaktaufnahme des 'Kundendienst-Teams' ankündigen, zu der es aber nie kommt!

Offenbar scheut das Unternehmen den ernst gemeinten Austausch mit seinen Kunden!

Alles sehr kundenunfreundlich und sehr ärgerlich!

They have literally no customer support you can talk to from they're site or by Google searching when something goes wrong on they're end you can't manually stop an order

I ordered from the app, and applied the promo for a discount of $12. I cancelled the order when the receipt did not show the discount. I sent a chat to ask them why it did not show the discount, after I placed the order. I was on hold for 10 minutes, cause there were 10 people ahead of me. The girl said you cancelled the order, so it didn't matter. Then I get an email that stated that since the restaurant has started my order, I still had to pay for it. When I cancelled it, they had not started it yet. So I had to overpay for food I never got. What a rip off

I contacted Support to advise that an item was missing from my order. They advised me to contact the merchant. The merchant could not be reached (no answer). The UberEats Rep advised that they could not do anything to assist. I did not ask for a refund, which they have needlessly done in the past when I advised them that only a portion of the order had an issue. Then they said they could not refund for the missing item because I had a number of refunds. I have never been dishonest in any reports of problems that I have had and have always submitted pictures. For them to do this and not even attempt to make this right is absurd. I asked to speak to a manager and the rep said one will have to call me back. I won't hold my breath waiting for that call.

After waiting one hour on my food I got a text that my destination is too far away to drive there...

I have been repeatedly ripped off by this company, with cold food, warm (supposed to be cold) drinks, trashed food, missing food, undelivered orders, the list goes on. Their "customer service" is a joke, and you might not get your money (or pre paid tip!) back. If you aren't desperate for food and unable to get it yourself, avoid at all costs. Go take your $#*! down to to the restaurant and pick up yourself, you are doing yourself, the restaurant good. Be warned.

Ordered, took over an hour for status to change. Then every five mins the status would remain the same but the arrival would be pushed out five more mins. Complete joke. I'll never try this service again.

Your lucky to get food, 6 times now food never showed up, food missing out of bag, drivers eating out of it gross, I'm contacting the bbb

Uber eats has terrible customer service associates and they refused to let me speak to a supervisor/manager. They don't stand behind their delivery's they suck!

The delivery driver rang me 3x and i confirmed my address details. They could not speak or understand English properly. Uber Eats have refused to refund me. The are basically thieves. I don't know what the service is like outside London but inside London is is absolutely appalling

Ubereats is a service no one should use. Its drivers are rude and crude. Delivery from Curry house in Epping was all botched and splashed. They have no number you can contact them on for such issues. They partner with food places that are crappy as the food place just kept blaming the driver, I am expecting Uber eats to refund the full sum of $57 for the food and delivery immediately. Ubereats runs a scam deliver service. I have given them 1 rating but they actually deserve 0 rating. Both Curry House and Ubereats were rude and kept passing the blame. Order no B0220
Kay

I drove for Uber Eats on the 17th of August 2022. I completed 4 trips and gas is $4 a gallon. When accepting the trip it states what you will be getting paid including tip. After completing the trips, it states that after 1 hour the funds would go to your virtual wallet. 24hrs later I have not received my tips for the trips I completed. When calling Uber Eats customer service, I was transferred 5 times on 17 August, and 6 times 18 August. I have spoken to 11 different people. It's impossible to drive and not be compensated for wear, fuel, and time, while Uber collects their 25% and the driver nothing. This is shameful and beneath fair business practices.

Never give solution not good company they not serious they not have good customer service they not solution nothing

Half of my order came missing and when I came to call them they didn't answer.
No drinks knowing I ordered 4 (555ml) beverages nothing came with it and the food came tasteless, cold, and the yoghurt & Hot sauce were mixed together which made me vomit.
Never Order again!
$#*! you! You ruined my day.
Give me my money back!

The first order I ever cancel. I cancel it literally seconds after issuing it since I saw that the adress was wrong. Then they charge me almost full price although their terms clearly says that they issue a full refund on the first order you cancel if you do it within 5 minutes of issuing it. So they are full of crap and not even upholding their own terms. After reaching out to them more then once they still don't uphold their own terms. I will never order with uber eats again.

I have been a loyal Uber Eats customer for some time now. I have not used their competitors. In the past, although there were often issues with deliveries the Uber Customer Service was excellent and they were quick to rectify any problems. Not any more. Recently I have had a couple of very botched orders, both of which Uber have refused to address. Yesterday was the straw that broke the camel's back for me and the reason I will no longer use Uber deliveries moving forward.
I placed an order for a food delivery from MacDonalds. Three different Uber delivery drivers accepted the order and actually travelled to the restaurant (I watched each car travel to the store via the app tracking). But each time upon arriving at the restaurant the driver cancelled the job. I have no idea what was going on there. Finally, after the third driver cancelled and my delivery time jumped forward another hour I decided to cancel. I could not wait any longer. It had already been an hour as it was. There was no driver on the job at this time. Uber then proceeded to charge me for the entire order (including "compensation for the delivery driver", who never did the job and wasn't currently assigned!). I rang MacDonalds directly to check what was going on. They informed me my order had been sitting on their bench for an hour and no driver had been there. So I was forced to pack my two sick kids in the car and drive to the restaurant myself. I collected my cold, soggy "hot" cakes and hash brown and my cold, curdled coffee and returned home. The coffee was tipped down the sink and the inedible soggy food was also disposed of. This is not MacDonalds fault. But what in earth was Uber doing? I contacted Uber to ask for a refund of my $27 and they declined telling me ". Does not meet criteria for a refund based on the information I provided". What doesn't meet their criteria? The customer having to drive down and collect the order themselves? Or the Uber incompetency where three seperate drivers failed to collect an order which was ultimately inedible. I'm furious to pay nearly $30 for this disgusting "service" and this is typical of Uber's business practice of late. Hence the reason I do not recommend Uber Eats and will be using Menu Log or Door Dash from now on.

Uber Eats review…

This company is a scam!
Most of the time the order is wrong, missing half of what you wanted, cold and disgusting after waiting over an hour, or simply just never shows up.
Want to talk to a supervisor? Calling customer service? Good luck on that. Useless! NO help whatsoever! They will NOT call you back. You can put in unlimited number of complaints until your black and blue in the face, they don't listen and will still charge you. Email? Again…. Useless! They continue to repeat how sorry they are and this order isn't eligible for a refund at this time.

This is the worst service in the US. Do NOT use them. You will end up like the rest of us. Upset!
I tried DoorDash. Had another hiccup. I couldn't find my food because the driver left my food in the bushes! I complained and received a full refund. Now that's great service! DoorDash is legit!