U-Haul

U-Haul used to be good, rentals are easy and quick pick up. Recently they are trying so hard to catch up with the times, and is doing check in and pick up online. The online system is so slow and stupid it took 40 mins to "approve" my rental. I canceled it in the end coz I'll never want to rent from U-Haul ever again. And you too, don't waste your precious time at this $#*! hole.

The U-haul driver put my neighbors boxes on my property and when I called them (which was 5 times due to getting disconnected and transferred to numbers that were no longer in service) I finally get a number for traffic and the women would not even talk to me. Her receptionist said it would be Monday before they would pick them up and was very rude and hung up on me. So for a week I had to look at my neighbors boxes on my property and U-haul acted like I was the problem. Very disappointing and frustrating. And to make maters worse it rained and the area under the pallets has a sunk and now we have to fix our property.

We have used U-Haul several times, and this last was the worst! We requested a 15' and when collected it suddenly turned into a 20', which we had to pay for. They had duplicated our order which caused confusion. In the evening we received a text saying we should return the truck at 10pm that night.
When getting into the cab, it smelled of wet dog; so bad had to purchase an air freshener. The back stunk of weed.
EXTREMELY disappointed. We should get what we ask for and at least have a clean vehicle.

Doesn't matter what I say, nothing got done. Went online to make a reservation on 08/18/2022 for a hitch and the day was 08/27/2022. I was called on 08/26/2022 that it was not in yet. I don't think it was even ordered. But that was ok, I was told that they are getting a big shipment on the Tuesday after so I called on Wednesday same answer that it was not in. Then again they said that Saturday getting another shipment so I called that Saturday and again I was told that they will call me, no call back again. Now we are 09/08/2022 and now I cancelled my order to get my money back. I'm not mad I'm just disappointed that no one at uhaul kept their promise.

After paying and getting all ready with U Haul to rent a 26 foot truck, we receive a phone called 36 hours before pick up. Stating they can not get us the truck none available, buyer beware, as this move is from Az to Missouri, we already have 2 16 foot PODS packed and taking remaining household now in 2-15 foot truck with car dollies none can now be driven.

We reserved a 10 ft truck for 6/15 from our local U-Haul location. The website showed this as available. But later they called and said we have to pick up from another location 15 miles away in the wrong direction, so costing us another $30+. I asked if they would waive the extra mileage expense, but they refused. This is not acceptable!

So we made other arrangements and canceled the reservation. We then tried to add a review of our experience on the U-Haul site but we weren't allowed to because we had canceled. They clearly don't allow reviews of bad experiences on their site. No wonder they show a 4.8 review average on their own site, for that location, when they have such a bad review average on this site.

This was the worst experience ever, first time ever renting a truck from you. My rental went from a 19.95 truck to actually getting charged 157.00, the truck had 3/8 of a tank and returned it with that much or even a bit more and they are charging me to refuel a full tank. Definitely disputing the charges and never ever renting a uhaul in my life again

On both occasions I have used this service they charged me a very unrealistic amount for fuel even though I filled the fuel to the level when I rented them. On the first occasion, I had only traveled 11kms and my fuel charge was $30. I don't know how that is even possible. The second time I was charged $28 for a 30km trip. It's even harder to work out a dispute as no one returns your complaints. Never use this service again.

You can't count on a reservation.
Their added services are useless - and they cancel last minute too.
If you are ok being left high and dry, sure, book away. But if you are planning things steer clear of UHaul.

Went and had a hitch installed on my vehicle. I later noticed that U-haul had removed the spare tire and the holder that holds it in place. I called and told them about it but they can't find it. They said they would check the cameras, but of course they wouldn't show me. I put in a claim but of course it was denied. I'll never use their services ever again.

I have rented from UHaul many times over the last two decades and I have to say their level of service has drastically declined. For one, they now use "authorized retailers" and needless to say - that created quite the gap of consistency of customer services. Not to mention, a reservation does NOT guarantee you will even get the truck as its all a first come - first serve basis.

Every time I rent something I am mislead/misinformed/etc. Charges WAY more then what I was quoted and then misinformed on how much gas to leave in the truck (verbally by the retailer) only to be charged upon returning it. UHual has quite the racket and I highly recommend going anywhere else for your rental needs.

My friend was moving & hired me to do t I've the truck.i took it back to her house so she could load it up.somehow after I went home some one else that worked for her got the keys took off and wrecked it.Now I get a notice that I am being sued for the damages even tho I wasn't driving and was not the renter of the truck.

Never again, Rude people, Need to learn how to talk and communicate better. And get better organize as rental trucks and letting people extended if they paying for it

U-Haul is awful to deal with. Not even 24hrs before a scheduled pickup they change the pickup place to 100 miles away! I call to see if there will be a price adjustment since we have to drive that far away and they say no because it's in the fine print that they have up to 300 miles that they can send you for the truck you want. Never again will I use U-Haul and I will never recommend them.

I just want to say that Riley & the rest of the staff at this location at Sandy & 122nd are very professional & kind. I've never met such kind costumer service employees. They are wonderful and Riley demonstrates good knowledge of his job. I will go out of my way next time I need U-Haul, to go to this location.
Happy Customer

U haul sucks I made an appointment 2 weeks ago to get a hitch installed on my daughters h3 hummer in augusta maine I brought it in today dropped it off only for them to call me 2 hours later and tell me they could not install it because they do not have a floor jack they advertise hitch instalation but don't have the tools to do the job very disappointing

I was stranded by I 10,35 miles west of Tallahassee Florida, in 95 degree heat, for 3 plus hours, because uhaul does not have a human being to answer their calls. First call was 38 minutes on hold, before I hung up, second call, 20 minutes, before I hung up... sorry, sorry, sorry customer service... never again, uhaul... Sam Evans

I have driven to over 3 separate location each time having a confirmed reservation for each location.

When I show up at the location there is NO AUTO TRANSPORT. I have never received notification that my reservation was moved. I have called the location to confirm it is there and when I show up they do not have it.

Scheduling department is not communicating with the locations and the customers are suffering. I have spent over $100 in diesel driving all over south Florida to secure an auto transport. I spent hours on hold being transferred from one department to another and need a manager to contact me IMMEDIATELY to resolve.

I have filled out 2 surveys and have not been contacted. I will continue to leave public reviews on Google, Facebook and Yelp. Until Uhual has contacted me and offered appropriate resolution.

This is absolutely the worst business I have ever dealt with.
I am confident middle school children could run a more organized and efficient business than Uhual