U-Haul

I couldn't have been happier with the service I received from the team at uhaul at Hanover street, Lebanon NH.
Mickey LaHaye was extremely helpful with the whole process from Start to finish. I would also like to thank the installer Jeremy Jackson for his great work installing the hitch and Saris superclamp ex2. Germany cars are tricky to deal with when installing a hitch. They completed the job in a timely manner. I would highly recommend uhaul to others.
Many thanks.

Reserved a 20' truck, 4 dozen pads, and two dolly's a month in advance. Called U-Haul corporate to confirm a week prior. An hour before pick-up on the day of our reservation I get a call from U-Haul who tell me "your truck broke".

What!? U-Haul has one and *only* one 20' truck and they didn't know it broke until an hour before pick up?

I ask to speak to a manager and an angry guy hops on the call. I tell him I have 8 folks standing around waiting to get paid and need the truck I reserved a month before. He barks, "I have a smaller truck I can give you as a favor. Do you want it or not?" He adds that he is "the President of U-Haul".

I take the smaller truck reservation since I don't have any choice at this point. When I show up there are no moving pads, no dolly's, and the much smaller truck has a smashed radiator and a flat front tire.

I look up the title of the angry guy who "did me a favor". He's president of the local Eastern Massachusetts organization, not "the President of U-Haul".

If you are thinking of U-Haul, especially anywhere in Massachusetts, do yourself a favor: call a competent organization like Rainbow Movers or Gentle Giant. You'll save yourself money, stress and the hassle of interacting with gross incompetents like "Mr. President" and his crew.

So I booked a uhaul and a storage unit. I get the truck with no problem. I was paying the movers by the hour to get to the storage and they didn't have my reservation. It took 2 extra hours (that I had to pay the movers) for them to offer me a tiny unit instead of the 10X5 I reserved. Don't you think they should compensate me for wasting my time and my money?:-( Oh and guess what? They charged me 4 extra days for the rental. They said somebody stole the truck after I returned it the same day.

Called U-Haul in April 2022 and was told to guarantee the equipment we needed (Truck & Car Trailer) to move my mother in-law from DE to ID I should book online as soon as possible. So we hoped online and booked what we needed. The day before we were scheduled to pick up the truck my wife gets a phone call saying the truck needed to be picked up in Maryland 73 miles away even though our reservation was for a place 10 minutes away in DE. After numerous phones called it was found that the place in DE didn't even have our reservation for some odd reason. So after sitting on the phone for 56 minutes we are told they can't help and to call yet another number that was closed till the next day. Next morning we called and told no options, pick up in Maryland and the guy even laughed saying it happens all the time. There solution was could my wife hire someone to come get it or move our load date back so we had more time to drive to Maryland to get it. What? Why bother booking online when they don't even get the equipment in right location? Luckily we called a competitor company the same day and even though the truck was in another place they would deliver to the store where we were located. Now that's service. So if you use U-Haul be prepared for the run around or be willing to drive way out of your way to get it because they don't care. Best option is just avoid U-Haul all together.

I rented a truck for 1999 when all was said and done that was charged $44 with mileage and all for the weekend but they also came up with a cost of $84 for a broken cap which is amazing I would never do business with U-Haul again they are scamming and looking for any way to make an extra buck it's a scamscamming

If you are looking to move DO NOT and I repeat DO NOT use uhaul! I have booked a uhaul 3 times with them and each time I have rented a 26 footer, and each time I did not get what I asked for. First time I was given a 15 foot and a trailer the second time I was given a 10 foot and this time they gave me nothing and I have had this uhaul booked for a month now. It's now moving day and now I'm left stuck due to these idiots. I have no idea how these guys are still in business. Oh let me just add that we are a family of 7. Ugh these guys piss me off!

I rented a 26' U-Haul Truck, the pick-up time in Sebring, FL was 9 am on June 20th. Dropped off in Bradenton, FL at 10 am on June 21st.
The truck was filthy, tons of mulch, wood, debris and spiders, plus the appliance dolly wheels were shot. I returned the Truck with more gas than I picked it up with.
I asked the Storage Rep if he wanted to check the fuel, truck and cleanliness, he declined. I specially asked if there would be any additional charges, he replied, no you are all good and paid up. He indicated that he would email me the receipt. An hour later he sent me an additional charge for an extra day. I shouldn't be charged an extra day, I turned in the truck with plenty of fuel and I cleaned it all out even though it was dirty when I picked it up.
Several calls and e-mail went unanswered or rude replies. Total lack of Customer Service! I have seen during my research that U-Haul has had tons of these complaints about their equipment conditions and money tactics.

Have checked online for the last 2hrs at every U-Haul within 15 miles of my house and keep getting sent down dead ends. All I wanted was a pickup truck for 1 day and the only stores that have them available aren't open the day I need and all the stores that are open don't actually have a pickup available. Whatever U-Haul we're done waisting time on you.

I rented U-Haul 15 ft truck in Batavia Illinois truck was a piece of junk sound like nuts and bolts was hauling a very expensive jukebox I hit a pothole the door flew open and my jukebox fell out. Now its totally trash. I called U-Haul to tell them that the latch came undone and I told them I had checked it and it was totally latched before taking off. They told me I didn't have a proper latch it was my word against their word they're saying nothing was wrong with it.Customer service sucks their insurance is garbage it's my word against their word $1,400 down the toilet would never rent U-Haul again the railings did not hold my my straps on my jukebox plus door flew open lost a lost it all tell me they're not responsible Insurance Company told me they will call the place where I rented the U-Haul at the check the lock but I've told them that how do they know they didn't work on the lock they're going to lie to the insurance company my word against them boy did I get screwed.

My experience with this Uhaul was horrible.
Terrible customer service which included a snow-covered vehicle that they couldn't be bothered to clean off, a truck with a tire that was low on air that I had to fill, and missing moving products that I paid extra for. On top of all this, I returned the truck a day early and they still charged me as If I rented the vehicle for the full term. This company is a clear example of one that is operating off of name recognition and nothing else. This particular location is full of derelicts and deplorables. Do not go there! They suck!

I trusted Uhaul so I hired Mircle Movers through there website an they demolished my furniture in front of me they was so sloppy unprofessional an I even tried to tell them how to do my furniture to keep it from being damaged an they would'nt listen an I told them this furniture was very special my mother bought me my bedroom suit an kitchen table an chairs an I lost her to cancer so it had centennial value plus it was very expensive. I had a antique ship wheel goes on a table they broke it. It was a nightmare move dont ever use these movers.

They want to charge ne for having a roach on the truck when I only mover a gas grill. They want it back at same gas and broght back at same gas milage. Was 19.99 small truck that now I'm being charged 400 for a picture or a roach he said was on the truck. Really Uhual. 400 for transportation of a roach.

I rented a 15 foot U-Haul for my move across town. The first load. My son was backing in the driveway had to stop for a minute. Then all of a sudden the motor revved up. He applied the brakes and his words he was standing on the brakes with both feet. So U-Haul continued to shoot across the road down the hill, all this while he had also applied the emergency brake. And struck the corner of my neighbor's house. Each time I tried to call to file a claim. I was told someone would get back with me. I was never able to speak to anyone to file a claim. Tried going online to file a claim. It kept saying there was error in sum of the input. Now I have received 5 months later a letter from an attorney's office suing me for $5,000 in damage to my neighbor's house. I did have the insurance on the truck. Property damage covers up to $25,000 and property damage the damage to her house is estimated at 9,000 seven hundred and something dollars. There is skid marks and I have pictures across the road we're only the front tires were trying to grab. Neighbors and the lady that lives in the house that was hit by the truck said they heard the motor revving and the tires squealing. Now every time I see a U-Haul truck it makes me sick to my stomach. There are other truck rentals my advice is check with Enterprise check this budget Ryder. Stay away from U-Haul. Malfunctioning Crooks

Why does Uhaul charge 3X the market value when you have your propane gas grill tank refiled? I find this to be very disturbing! There is an Airgas supplier rite across the street so location isnt an issue.

No one ever answers there phone,they transfered my to two diff.cities I never even mentioned wile on hold for 1hour and 12 min.to bad they basically have a monopoly going cuz to move across the country urself u have to use them...then a month later they took 400 dollars out of my acct.without authorization.I recommend anything or anyone else to use...$#*! uhaul

We purchased a home in Florida called UHAUL to get a quote on a 16ft truck From Massachusetts to Florida. They said we would have to have it for 5 days and it would be $4000!What?! We don't need it for 5 days. Sorry that's procedure. Because everyone has moved to Florida all of our trucks are there we have noway of getting them back. If you were coming from Florida to Massachusetts it would be $1200. They are taking advantage. You either pay or throw your stuff out and start over. It's disgusting!

Three strikes for this company.
1. Lazy guy wanted my grandpa to get a different hitch and said he would install, since we were moving at the time and had no tools available and then he would let us rent a trailer. We get the hitch but then he changes his mind and won't do it or let us borrow the tools to do it ourselves.
2. Several years later rented a truck for a 24 mile round trip, put approximately 4 gallons in it when I returned it,just to have the skinny punk kid say I had used and not replaced EIGHT MORE GALLONS. Unless U-Hauls $#*!ty old trucks only get 2 mpg with only a half load, then this is a scam.
3. If you rent any of their vehicles make sure and take a time stamped photo of the mileage before and upon returning it ( or better yet avoid u haul like the plague) they either don't keep good account of the mileage on these vehicles or far more likely,they are screwing people on purpose, like charging my best friend for over 200 miles when he went 120 max.
I would give them NO stars if I could.

Omg worst nightmare of a company ever. I hate them. Phone service is the worst, cannot contact locations directly. Hold times ridiculous. Not strapping my container, dumping it on the freeway, and haphazardly throwing my valuables in a new container without padding - seriously? Telling me I need to call roadside assistance when my 2 thousand pound unsecured container dumped in the freeway says it all about this joke of a company. Constantly changed my reservations without notice. Website is awful, unusably slow as they operate their entire company with one server. And the worst part - no humanity, no support, no empathy, no help offered. The only bright light in this abyss of sadness and mediocrity was the staff at Uhaul of Canton NY.

And all of this not for some one day $39 rental. I have paid them nearly $15,000. They do not care about you. They will not help you. They will take your thousands of dollars, then treat you like literal garbage. Also, the insurance they offer is awful. They destroyed my stuff, and 2.5 months later, I still cannot get an adjuster to look at the broken stuff, much less be paid out for the losses.

Please do yourself a huge favour, don't fall for the seemingly low prices (uBoxes hold maybe 1 small room, not a studio apartment), and hire literally anyone else for your moving needs.