U-Haul

They charged me 322 and you have to fill up the tank which costed me $60. Then they charge me for "tolls" like $30 after 2 months. They cant confirm which tolls i am being charged of. DEFINITELY A SCAM!

All I wanted was a trailer part that I had seen in the store before. What I got was a you can't park there, and to park across the street!
So rude was the employee that I thought I should leave immediately!
I just spend my money where it is appreciated and NEVER at a U-Haul.

Made a online rentalon a Monday for the following Saturday. Got a call on Friday telling me the location I picked & was given a confirmation for. Would not have the 26 ft truck I needed. That I would have to travel 44 miles away to pick up the truck. Making that a round trip of 88 miles to get a truck. Then was told it would be a one way rental instead of a roundtrip. I had 5 people beside my self going & only 1 other vehicle going. Then was told I would be called with the drop off location either in De where were moving or possibly NJ. Finally got them to agree to a roundtrip for the same price & an additional 150 miles. When I picked up truck the reservation was all screwed up. Went from 2 day rental to 1 day for an additional $350.00. Took over an HR to get it straightend out.

Rented a uhaul ubox. Worst experience ever. Never told me what time they were dropping off the box. Had to call customer service and wait 30 minutes on hold the day they were suppose to come out to get any idea of when it was being dropped off. Then had to call to get them to pick up the box even though I had already set a day for them to pick it up. Old landlord had to complain to me for me to know that they never picked it up. Now at my destination, delayed by at 8 days because they were late picking it up, they want me to pay 80$ to have the box delivered after I paid all fees online. Only other option was to pick the box up myself which requires a fork lift. So I cannot get my things back from them until 80$ additional fee is paid and of course this fee only comes after they have my things. Complete nightmare experience from day 1. I wouldnt recommend this service to my worst enemy

We scheduled a 26ft box truck a week and half before we were going to move. I had over 20 people to help me load 3 storage units and a barn fully of items. We had a reservation and conformation of the rental. BUT, Uhaul did not pass our reservation along to any local dealers that was suppose to reserve the truck. The customer service was the worst and extremely rude right at the beginning of answering the phone. The UHAUL customer service was based out of Indianapolis and said that they will not do anything for us, and the the reservation for the truck is not available. After having to argue with the very rude customer service they then black listed us and said that we will no longer be able to use Uhaul services. I would not recommend using this company ever and would advise everyone to look elsewhere. VERY Rude customer service and did not care how this caused us so much stress and issues for us to move.

I rented a van had to move a few items return the truck filled up (40usd)gas did everything right. Uhaul held 83usd told me it would be returned 3weeks noone answers, nothing. This company is simply stealing my money. I'll never use again
You e been warned!

Uhaul actually greatly negatively impacted my life tonight. This pick the car up at aibuchon hardware was the biggest kick in nuts a company has done to me. After spending 9 pm to 2 am. I finally was ready to get the code that allowed me access Wait uhaul threw in a curve ball. They need someone to call at 3 am that's a friend of yours so that they can verify Are you fing kidding me. Needless to say. After loosing out on a contract wasting my whole night. Arguing with my fiancé I still didn't get the car. Now I'm tired at 4 am and gitta get up abs do it again tomorrow. But if there is any. Any any company other then I haul. I'll go with them

Do not rent from uhaul go anywhere but. They rip people out of thousands of dollars every single month with their contracts and ridiculous late fees. The only company i know that will charge you half a month's rent for a 30day late fee, that is $100! I have tried to talk to the manager as well as the district manager about these fees, they don't care. Everyone is hurting in Canada right now, food and shelter come first. Storage is going to come last but the main thing is that it always gets paid. Uhaul ends up taking money that can be used for necessities by ripping you off. This needs to be changed but I wasn't able to do it myself. If you are experiencing this problem please make a post. I deal with Glen Ramli Wisesa
U-Haul Moving & Storage Of Surrey
*******511
He is horrible to deal with and harassed me constantly after I complained to the district manager. This company should not be allowed to steal from consumers like this.

I recently had an incredibly disappointing experience with U-Haul, one that I wouldn't wish upon anyone else. While I had made an advance reservation to pick up a truck at 1:30 PM, I was informed upon arrival that the system was down. What boggled me was the lack of prior communication; a simple call to give me a heads up would have been appreciated. This hiccup not only threw my plans off track, but I also lost the deposit I had paid to another party for a machine pickup.

Time is valuable, and businesses, especially ones like U-Haul, which are intrinsically tied to scheduling, should understand this. The fact that I couldn't complete my project on time due to their internal system issues is frustrating.

It's also important to note the contrast from my past experiences. U-Haul wasn't always like this; I recall better service in previous interactions. I hope this was a one-off incident, but it's enough to make me reconsider using their services in the future.

I was so excited to move my stuff into my new home but upon arrival to pick up my uhaul the website wasn't working so I tried the app and that didn't work either. So I called customer support and after talking to 4 different people and being hung up on I just got a refund and canceled my uhaul. None of the employees knew how to get it to work and said the server must be down then. So now I have to find a new place to rent a truck. I will NEVER use a uhaul again. Truly one of the worst most frustrating experiences ever. Save your money and go somewhere else.

We purchased this insurance when hiring moving help from the Uhaul web site. Our refrigerator was damaged and we filed a claim. We have clear proof in photos showing how the damage occurred. The refrigerator was strapped into a Uhaul truck against a screw during the loading process on a wood slat that should never have been there.

This is neglect on the movers part for not noticing the screw. And it is neglect on Uhaul for not having inspected this truck and removing that screw before the next rental.

Still after the sham investigation that took multiple weeks, Uhauls insurance carrier RepWest denied our claim. So disappointed...

Tate... who... by the way is not even the Manager@ this Store but is Thoroughly apt to be. Resolved a 3 month old problem with my account. He was VERY UNDERSTANDING CONSIDERATE AND LOGICAL And assisted me after several calls to corporate and Store managers( Jordan)etc. Seemingly his work should be Considerably looked at and appreciated!
Thank you my friend...
You are AWESOME!

WARD TILLEY

I experienced the same issues others have listed. Booked a reservation, confirmed the time, and then made moving plans based on the thinking a reservation with Uhaul meant something. On the day of my reservation. I see that Uhaul decided to move my reservation time without any notification to me. The entire day uncluding additional moving cost contagion on that time were flushed down the toilet.

I reserved a uhaul truck in Northern Maine (Presque Isle) to clean out my father's house who had recently passed away. I was told when I arrived in town that the closest uhaul available to me was 109 miles away. I called the uhaul dealer 109 miles away and was assured that if I made the trip I would have a 15' or 26' truck avail. I arrived and was told they were not available even though I could see them in the lot.

I rented a truck two weeks ago for a cross country move, my pickup location has been confirmed TWICE since them. Tonight, the night before I am to pick up truck, at 732PM, when all uhaul places are closed, they changed my pickup to a location 2 HOURS from me! Called, got transferred 3 times then hung up on, called back to be told that it was after hours and my local scheduler was closed! YOU HAVE TO BE JOKING. I am supposed to start moving tomorrow! I will never rent from UHAUL again... ever! Terrible thing to do to a customer. Just added an enormous amount of stress to an already stressful situation. Terrible!

I rented a 26 ft U-Haul not knowing the brakes were bad I get to my house after picking it up and the brakes go completely out send a service tech out here remove the brake booster and Reservoir but you all still wants the truck returned on the 17th and I have a move one piece of furniture yet I think the best step for me to do is contact an attorney

I was helping my cousin it wasn't me who was moving anything, but I was helping However the moment we entered the building, we found the staff already in a fight with some customers, especially one guy from the staff he was very disrespectful unhelpful and just wants drama with the customers, I said maybe I'm just jumping to conclusions and it's the customers' fault. But boy was I wrong. We weren't even talking with them we went to start our process with another staff member and when we asked him questions he was nice and answered us patiently. However, the other staff members were making rude unnecessary comments towards us trying to get us mad so they could start another fight. The thing is we were super respectful and nice towards them yet we got this $#*!ty treatment. I wouldn't recommend to anyone this $#*!ty place. Quebec Montreal.

Booked an appointment online for a hitch install at 8 am. I was on tight schedule so I had to drive 1.5h to the nearest available location.

I arrive there and they are not aware of the appointement, and did not order the necessary parts for the install.

They managed to find the necessary parts online by chance. It has been 5 hours and my car is still waiting in the parking lot.

This is ridiculous and will take by buisness elsewhere.

Pick up location was 2645 Brooklyn Queens Expy W, Wodside, NY *******. Their service was great & no issues.

Drop off location: 19 Petroleum, 74 W Pond Rd, Perth Amboy, NJ *******. Drop Off service was horrible.There was no attendant when I dropped the truck off because the Location was closed.
I was falsely charged additional cost for $101.69. No additional email was sent to explaining why I got charged. Upon my calls to U-haul, I was told that I dropped the truck at wrong location, fuel was less & I dropped it 1 day late. All of those statements were false. I have the pictures, video, & emails to prove that i dropped it off at the right location, fuel was no less, and truck was dropped off under 12 hour window during the same day.

We were in contact with the local branch weekly. They call us or we call rhem to see if we could extend the rental because of an emergency. Each week the branch said it was ok. Then I notice my card was charged double what it was supposed to be. I called, the corporate lady said they tried to call but couldn't reach us ( weird because the branch was able to. Plus our number, email, and mailing address was on their form) and that they needed the rental back and since they failed in attempting to reach us, they considered in stolen. They wouldn't help with an appeal, said it had to be paid and then I had to file an appeal. It's ridiculous to get them on the phone and the chat keeps exiting. So unhelpful. I'm not sure how they are still in business. Oh, they rip people off. That's how.