UnitedHealthcare

United health care the short-term disability, very hard to explain how horrible this is. They make your doctor send medical records multiple times, they will not process the information and claim they do not have the records, the only objective is not to pay or delay payment. If you call, you will get the runaround, and an uninformed person will call you back and make up any senseless excuse for not processing your claim.
Government should get involved in this type of corporate behavior

I applied for their supplemental health policy along with the RX with UnitedHealthcare. They lied to me on 2 different occasions about the supplemental plan just to get me to pay $79 a month for the RX plan. NOW my healthcare coverage from another company was cancelled because of them! And they didn't even except my application for their supplemental policy! I have NO other coverage other than Medicare until March 1st. If you want a company that cares about you, call Humana! They are very easy to work with and DO care.

Enrollment agent is Stanley Wilkes. 5 Stars on informative, patient, professional, excellent listener. What an incredible relief he is compared to two other insurance agents of different insurance companies. Only had to repeat information he asked for twice. Thats it! Explained everything! I was never put on hold. As of January 24 2022 my enrolllment begins February 1st

I received a letter from my doctor saying my annual checkup visit was denied by UHC. I was told to call UHC and provide more information. I have been passed around more times than a joint at a Grateful Dead concert. I have spent a cumulative two hours on the phone with their "customer service" and still do not have the problem resolved. I am continuously transferred, put on hold, sent back to the automated menu, hung up on, etc. I haven't even scratched the surface of the issue because I've never gotten past the stage of providing identity verification.

If you want to waste incredible amounts of time listening to hold music and robotic voice commands in the tenth circle of hell, then United Healthcare is the company for you!

1. How is it they don't have an online portal for claim submission? Absolutely ridiculous. When's the last time you've used fax?
2. One of my mail in claims info was entered in wrong. And processed through an auto system which mishandled it. Led to 1 hr on phone.
3. Another claim wasn't even in their system after 14 days. No idea what to do about this one.
4. Their website is returning an error when I login and try to see previous claims.
5. For future claims, rep is claiming it will probably get processed incorrectly again.

One good thing: the reps were nice and helpful.

Great Benefit Emulators (See The Rainmaker novel/film). Mircromanaging my treatment plan and denying the prescribed meds because of the price alone.
Despite the expertise of my specialists, after 3 years on the right combination of meds, Great Benefit, I mean UHC, wants me to try cheaper therapies that we have already tried without success. My health is clearly not their concern, just the cost of my health.
Customer service reps: it's always a different dept that must handle some other detail, an endless wait to be transferred and an accidental disconnection during the transfer. Every time I call.

United healthcare practices discriminatory service against immigrants. My husband, who has been in permanent resident of the United States for five years and his resident card is good for another five (not to mention receiving his citizenship this year) was canceled from United healthcare with no notice, one month into a new policy. They claimed this was due to a change in his immigration status, however there was none. When asked repeatedly to provide proof of this, both the representative and subsequent supervisor have refused. I will be filing a complaint with the Better Business Bureau, and a discriminatory action against United Healthcare. As an American Citizen, I am baffled and appalled that a corporation in this country who provides health insurance practices such blatant discrimination against immigrants in this day and age. Shameful and reprehensible.

Frequently deny needed care for patients. I am a physician. Todays denial was because in describing the inside of the patients nose I used the words "nasal cavity" and they decided that unless my report said "interior nasal cavity" the patients service was denied! Since there is no exterior nasal cavity, and a cavity, by definition is interior, this is just them trying not to pay for a service the patient needed. They are horrible.

The amount of junk mail is staggering. Almost every single day for the past year I've received junk mail for Medicare. I have called them numerous to be taken off their mailing list. I am a veteran so fully taken care of by the VA for medical, vision, and dental. One of the sales people who told me her husband and father are veterans and she wasn't aware of the program that covers veterans. She transferred me to another dept where the person was argumentative when I asked to speak to a supervisor, put me on hold for 13 minutes then disconnected the call. I called back and was transferred to AARP. Just from this experience I would not do business with them even if I needed insurance.

This ins company is worthless incompetent doctors if you have something serious wrong with your health you can die most specialist dont accept their worthless ins then your left up a creek with no help in sight the gov needs to close them down people will die because of this sorry ins plan if you like living go antwhere but united healthcare! They are a joke playing with peoples lives

I live in Fort Worth, the closet in network ER/Hospital is in Houston per the rep on the phone. However their online provider list states several in my area. The rep said we could go to any emergency room and we would be covered. Well... my daughter did that and her claims are being denied. She needed an orthopedic surgeon and non of the providers on the UH list were taking the insurance anymore. A phone rep called around for us and found a provider and made the appointment for us. Now the claim is being denied for out of network. We called back and they said they have no record of a rep making the appointment or referring us to that doctor. I was at my GP's office last week and asked for a referral to an OBGYN, they said they would not refer for my insurance because they can never find anyone on the plan and that I would have to find a provider myself. This honestly is the worst insurance ever.

I went to my pcp March 25 for a med renewal due to having United instead of my old insurance. It's now April 5th with no communication on approval of a med I've been taking for 2 years? Disgusting insurance, poor communication. You get to speak with people who all they do is transfer you cause they don't have an answer. Don't waste your time or money on UHC. They simply suck. They deserve a no star, but since this site forces you select something they get a 1 star.

United health care needs to fix there phone system its the worst try to get to ga united health dept and you have to go threw people who you can hardly understand and can't find your info asking you all kinds of? Try to get to your department and sounds like a scam to you then they say they will connect you and cuts you off unbelievable btw when i get to the right person they tell me i'm not the only one that's complaining on them well at lease i'm not alone

Attempted to use an in-network mental health provider for residential treatment for substance use disorder and other mental health issues. The initial plan was treatment for 4 weeks. After two weeks the facility professionals recommended 6 weeks of total treatment time. United Behavioral Health denied coverage (retroactively!) after only 12 days of treatment. AVOID them if you have any mental health care needs! It appears they only care about the money.

I called to find a TCU in the Metro area that within network with United Healthcare. I spoke to 4 different people, explained the same thing to each one then was transferred to customer service. I was on hold for 40 min. Hung up and tried again, they transferred me to Medica? Never received an answer

My OTC free $50 quarterly order no longer works so I called United Health care customer service. They told me that changed vendors and I had to call *******490 and speak to them. As usual, I was given the wrong number by "Will" and finally found out what number to call. I have now been on hold for 20 minutes and wondering why I renewed with the United Health Care clown act. They suck.

I called United before a big procedure, knowing my company was about to switch insurance carriers... I could have waited for this procedure until the new ins. Was in place due to the high deductibles... They told me on a few different occasions prior to and after the procedure, that my deductible was met and I could go on with the it 100% covered. Now that I've received a $2088. 00 bill, their reply was that this procedure exhausted the deductible and that going forward everything would be covered... This is not the way it was explained to me when I called to verify. I do not recommend using United if you have a chance to go elsewhere... As I see from other reviews, I am not the only person they have lied to. Its hard enough to afford insurance let alone be lied to by the company we should be trusting to answer our medical questions correctly and caring about our well being. We are 100% just a number to these big companies that we over pay every month.

They are the worst in customer satisfaction! You can never reach anyone who knows anything and when you do they don't speak English. They have no interest in solving problems on fact they make mater's worse when they do listen to your problems you can bet it will never get solved they make apts with you they never show up for I would tell anyone to run as fast as you can from anyone who has a answer. Think Twice good riddance going to Humana