UnitedHealthcare

UnitedHealthcare OTC is a joke. They are usually out of stock on the items you need and you cannot carry over the allowance to the next period. I placed a $60 order 3 months ago that never shipped. After 6 frustrating phone calls and multiple emails, still no product. The order shows "Pending" on my account but they can't tell you anything about it. Their Customer Service department is a useless call center in the Philippines that only has the ability to read back to you what is on your online account. Can't wait to switch to a better company as soon as my plan ends.

My name is Tiffany Kirkland I paid out of pocket over 6,000 for my daughter Nadia Grey which is on my policy. She had to see a TMJ specialist for nerve damage after getting her wisdom teeth pulled, the specialist was out of network, I received my the necessary documents to file my claim, which was a letter stating she needed this treatment, all the tests like MRI's and X-rays, and her super bill with all of my out of pocket expenses. I was told they received everything 11/09/23 and they had 30 days to review it; well it is now 1/2/24 I have not heard back from them, I called several times and got no where, I checked the website to see if my claim was updated, it was not, they have my current phone number and address. I feel like they could have called me no matter if they would reimburse me or not. This is very unprofessional of them I am hoping they contact me soon and give and update on the status of my claim.

I have to reset my password every week
I clear my cookies per customer support and then keep resetting my password every damn week
One of the Worlds richest insurance companies don't let customers travel through their website
These guys are scamsters at the highest level

OTC program gives you $40 to play with. But they don't restock popular items that are out of stock. Also, used to be where if you wanted an item that was more than $40, you could pay the diff with a cc. Not no more. This leaves you with few choices and if you have money left over in you account after a purchase, it all goes to the vendor.
THIS REALLY SUCKS! I'm reevaluating my UHC plan for next year - may switch to BCBS.

This is pretty bad insurance, especially for this price.Bad level of quality.They still use only fax for connections.No feedbacks.No innovations.No creative ideas.Very rude and unprofessional. Could be really better in case they do some steps to grow.

I have never seen such a terrible job site like United Health Care. You would think somebody in management would see how bad their system is and fix it. The tells me senior management has NO interest in attracting good people. Unbelievable!

I thought this would be a good option but was wrong. Typical Insurance BS like denying a claim to see if you will fight it and requiring lots of paperwork (none of which employs 21st century tech) to just get a bill paid that was properly filed and it was denied in error. Also they changed their coverage this yr w/o saying they were and now only cover eye glasses every 2 yrs vs 1, as it had been. This is the pitfall of the "private Insurance" options vs just using standard medicare. Bye Bye in 2023

They sent me an email, title was annual health advisory, or, review, whatever... I tried to respond, got the whirling circles. As with almost everything on the web, it is poorly designed, does not match the typical devices people (ancient) on medicare would use to answer, and lacks planning, thought, and consideration.

Their Prescription cost $ 115/month and their covered prescriptions are 30% more expensive. Ask your pharmacist to check price of prescription vs other insurance coverage and GoodRX.
Cannot get off their plan, They will keep on taking money till you go bankrupt / or bank account is drained and then they follow up with phone calls. What a trick on older people. It is a shame that there is no one to keep them in check

My doctor has been faxing and phoning my medicare part-D drug plan through united healthcare all week in an effort to get my drug's "prior authorization." (Prior authorization is a way the drug company can stall when it comes to paying for expensive drugs.) My doctor has been given the run-around and has gotten nowhere, so I called them, and they lied to me, saying they haven't heard from my doctor AT ALL, and that he must not be trying hard enough. I asked if the woman would testify to that in a court of law, and she laughed at me. This company has no morality, just a strong desire to save money at their clients' expense.