UnitedHealthcare

The customer support staff is absolutely clueless. I will start looking for a different insurance company.

Until a few months ago, my only experience with UHC was when I worked at a skilled nursing facility and had to call to verify coverage. It was always a very lengthy and unpleasant experience. I have a new job and new insurance now (UHC). It cost $100 to establish a new doctor, who suggested a mammogram. I got the mammogram and bill for $300! I have had 7 mammograms before and was always at no cost (preventative) or just the minimum co-pay. Just before my insurance kicked it, I had a horrible tooth infection and had the tooth pulled. Once my UHC dental insurance was active, I went back to the dentist to see about an implant so the remaining surrounding teeth would not collapse. Guess what? Implants are not covered. And I pose the question, why do I have insurance? Seems that UHC provides, on occasion, some sad and pitiful discount. You can usually work out something with your doctor that would offer the same discount. I will be looking into some alternatives to employee provided insurance. I had better insurance when I was 20 years old working minimum wage at a hardware store.

In the past, UHC has been a very good insurance company, however, their partnering with Optum Rx is dragging them down. When there is a complaint, nothing but lip service is replied.

I was stuck with UHC for several years through my employer. It was ok coverage. I have heart/lung/neurological conditions.

February 2021 I was admitted for a bleeding ulcer. They had to take many blood draws to monitor the situation and ended up giving me blood. They refused to pay for the draws claiming the company was not in network. The hospital was but I guess I was supposed to ask every time they drew blood if they were in network - and do what - refuse? I had lost half of the blood and was just trying to stay alive.

A month later I signed up for Medicare and UHC advantage. Biggest mistake ever. Nurse from UHC called the cardiologist thinking I was in heart failure. Why? Because I didn't answer the phone right away when she called. I spent 2 days answering different doctors phone calls to explain it was typical spring allergies and UHC is clueless.

Now it's bad enough the pharmacy harasses me to refill and pick up but UHC sent an email that I have a prescription that needs refilling and don't forget to do that. I unsubscribed to the email so they called me within hours to discuss refilling my meds.
As I am not incompetent I will be changing companies ASAP. UHC crosses way too many privacy lines and still leaves you with high medical bills to pay.

I don't think this poor excuse for a health insurance company deserves even one star. I am currently getting ready to fire this company. They are great from sucking up half my paycheck but that's about it. Here has been my experience with them: 1. For several years I have been using a free style meter to monitor my blood sugar. I called in my prescription (I have had it for years) and they denied it. Apparently, they will not cover that. 2. My wife went into the eye doctor for an exam and purchased some new glasses. UHC covers the basic exam but no percentage on new glasses. 3. While on a road trip, my wife injured her ankle. We were seen at the local emergency room. UHC did not cover any of the cost and we got hit with a $1,400.00 bill. 4. I was in the hospital for three days with COVID. Again, UHC did not cover anything and I am stuck with a bill over $4,000. 00. 5. I started having shoulder problems/pain. I went to the doctor and they x-rayed it. The doc noted an old injury and told me to get a better idea of treatment, I needed an MRI. A week later UHC sent me a letter stating THEY determined the MRI was not required and denied it. UHC to the rescue! I guess me doctor does not know as much as UHC. Currently, I am getting rid of this poor excuse for a company. Run from these guys because your going to go broke covering medical expenses they do not cover.

Criminal: what health care has no one working on Sat, Sun even for emergency. I was suddenly hospitalized. Called uhc which is AARP and asked for the transport number (a 3rd party group) CS refused to give direct number and assured "even if after hours the providers have the number" a lie. Sat. Needed to go home (dog alone on heart medicine could die, 2 days alone) Hospital had no number for transport. Had gone to hospital emerg which transfered me to main hospital. Ambulance would not take me back to the hospital where car was and I would have to walk 8 miles in the dark to get it because I had no way to contact transport, NO ONE THERE, VOICE MAIL FULL. Hospital had no number to get through. UHC does everything to prevent service and gives false info. Called Mon cs gave nothing but excuses and claimed transport available 24-7 but you have no access to them. CS CAN ONLY TRANS. YOU TO THEM. Conceal all numbers from memembers that are needed!

I am having hard time just to register and login to my uhc account, I am really afraid how difficult it would get when I am in a need to file a claim.

Kumar

UnitedHealthcare Health Insurance review
Attention Women With Breast Cancer... UHC is NOT behind women with Breast Cancer and will fight you every step of the way NOT to pay when you have exhausted every provider they insist you see. I thought our company had excellent coverage and pay a very high price for it for each of us and now to only learn when it comes down to pay for services they will run the other way... Even our insurance broker is at a loss for words as to how I have been treated with my breast cancer... To the point where we have had to file a formal complaint with the Virginia Bureau of Insurance and the Virginia Department of Health! UHC will continue to put you through more hell then just the hell of your cancer and treatments you must go through! I am fighting with every ounce of energy and life I have left in me for my care and it is falling on deaf ears. UHC only cares about their bottom line and not patient care! Additionally, don't even bother with their cancer support program... useless and a total waste of time!

Let me tell u something uhc. Y'all suck. When I got this insurance all y'all did is screw me. Keep telling me I didn't pay for my premium every month. Y'all lie every time I speak to y'all. I should sue y'all for everything. This insurance has caused me stress. Almost lost my baby due to the stress this insurance has put me through. I hate this insurance. I'm not racist but I feel like only Indian people work there and don't know how to do there jobs. I even spoke to the mangers and supervisors and they told me I was good I didn't owe anything but every customer services person say I owe money that's why they keep terminate my insurance. All this insurance did was terminate me after each payment and I had to call and call to get it fixed each time. Now they said they would active my insurance again if I repay the last 3 months plus next month screw that. I'm not paying anymore I'm done with this insurance and if they come back and say I better pay then I'm going to get a lawyer and sue them for everything!