UnitedHealthcare

The amount of junk mail is staggering. Almost every single day for the past year I've received junk mail for Medicare. I have called them numerous to be taken off their mailing list. I am a veteran so fully taken care of by the VA for medical, vision, and dental. One of the sales people who told me her husband and father are veterans and she wasn't aware of the program that covers veterans. She transferred me to another dept where the person was argumentative when I asked to speak to a supervisor, put me on hold for 13 minutes then disconnected the call. I called back and was transferred to AARP. Just from this experience I would not do business with them even if I needed insurance.

This ins company is worthless incompetent doctors if you have something serious wrong with your health you can die most specialist dont accept their worthless ins then your left up a creek with no help in sight the gov needs to close them down people will die because of this sorry ins plan if you like living go antwhere but united healthcare! They are a joke playing with peoples lives

I live in Fort Worth, the closet in network ER/Hospital is in Houston per the rep on the phone. However their online provider list states several in my area. The rep said we could go to any emergency room and we would be covered. Well... my daughter did that and her claims are being denied. She needed an orthopedic surgeon and non of the providers on the UH list were taking the insurance anymore. A phone rep called around for us and found a provider and made the appointment for us. Now the claim is being denied for out of network. We called back and they said they have no record of a rep making the appointment or referring us to that doctor. I was at my GP's office last week and asked for a referral to an OBGYN, they said they would not refer for my insurance because they can never find anyone on the plan and that I would have to find a provider myself. This honestly is the worst insurance ever.

I went to my pcp March 25 for a med renewal due to having United instead of my old insurance. It's now April 5th with no communication on approval of a med I've been taking for 2 years? Disgusting insurance, poor communication. You get to speak with people who all they do is transfer you cause they don't have an answer. Don't waste your time or money on UHC. They simply suck. They deserve a no star, but since this site forces you select something they get a 1 star.

United health care needs to fix there phone system its the worst try to get to ga united health dept and you have to go threw people who you can hardly understand and can't find your info asking you all kinds of? Try to get to your department and sounds like a scam to you then they say they will connect you and cuts you off unbelievable btw when i get to the right person they tell me i'm not the only one that's complaining on them well at lease i'm not alone

Attempted to use an in-network mental health provider for residential treatment for substance use disorder and other mental health issues. The initial plan was treatment for 4 weeks. After two weeks the facility professionals recommended 6 weeks of total treatment time. United Behavioral Health denied coverage (retroactively!) after only 12 days of treatment. AVOID them if you have any mental health care needs! It appears they only care about the money.

I called to find a TCU in the Metro area that within network with United Healthcare. I spoke to 4 different people, explained the same thing to each one then was transferred to customer service. I was on hold for 40 min. Hung up and tried again, they transferred me to Medica? Never received an answer

My OTC free $50 quarterly order no longer works so I called United Health care customer service. They told me that changed vendors and I had to call *******490 and speak to them. As usual, I was given the wrong number by "Will" and finally found out what number to call. I have now been on hold for 20 minutes and wondering why I renewed with the United Health Care clown act. They suck.

I called United before a big procedure, knowing my company was about to switch insurance carriers... I could have waited for this procedure until the new ins. Was in place due to the high deductibles... They told me on a few different occasions prior to and after the procedure, that my deductible was met and I could go on with the it 100% covered. Now that I've received a $2088. 00 bill, their reply was that this procedure exhausted the deductible and that going forward everything would be covered... This is not the way it was explained to me when I called to verify. I do not recommend using United if you have a chance to go elsewhere... As I see from other reviews, I am not the only person they have lied to. Its hard enough to afford insurance let alone be lied to by the company we should be trusting to answer our medical questions correctly and caring about our well being. We are 100% just a number to these big companies that we over pay every month.

They are the worst in customer satisfaction! You can never reach anyone who knows anything and when you do they don't speak English. They have no interest in solving problems on fact they make mater's worse when they do listen to your problems you can bet it will never get solved they make apts with you they never show up for I would tell anyone to run as fast as you can from anyone who has a answer. Think Twice good riddance going to Humana