CeX UK

I hate how the robbing bastards charge you a delivery fee for each individual item brought online even when you buy them at the same time.

Had a few problems with second hand items from CEX online. I bought a dvd box set and it turned up badly smashed. Somebody had tried to stick it back together with sellotape and this must have happened before it went into the post: the posting box it arrived in was in perfect condition, but all of the dvd cases were smashed, sleeves torn and sellotape stuck all over it. CEX staff must have known they were sending damaged, substandard goods as they packed them up for posting. AND discs were missing! I contacted them and they said the only solution was to return the item for a full refund. And this is the tricky part - I'm disabled and rarely get to the shops (that's why I buy online!). In fact, I don't live very close to a CEX or a post office so it would cost me between £10 and £15 to get a bus or taxi to return the items. In the end, it was cheaper for me to buy replacement dvd cases. CEX said they had an option for collecting the item from my home - but they don't: they use 'collect+' which is a Yodel/courier service and you have to find a nearby office to drop parcels off and then pay to have them sent back. CEX are completely inflexible about this - even with a disabled customer. I asked for a partial refund as I'd had to pay for replacement cases but 'it's not policy' to do that. They insist that they have strict, tough checks in place to make sure only top quality secondhand items are sold to customers but my experience contradicts that. I would not dream of trying to sell such tatty, taped together DVDs as the ones they sent to me (see pics) - and it brings into question the descriptions they have on their website and the different 'gradings' of goods they provide. I certainly wouldn't trust any of the pictures or the information on their website after receiving such shoddy products.

I worked for the South Shields store for around a month.
While I was there I encountered staff members who were argumentative and rude to customers and the new staff members
The store was riddled with bad reviews about rudeness and ignorance from staff
I got several compliments while working there about how it was nice to speak to a human and not a robot.
God how I agree the staff were always disrespectful and rude to several customers a day.
The manager Britt told me one day that making the customers wait and ignoring them is what to do and get one with menial tasks which I simply refused to do
I came down with covid while working there and on my lunch break let my assistant manager know that I wouldn't be going back as I was sure I had covid.
This resulted in me getting the sack for breaking store policy.
The store has remained open even though I was there with a serious case of covid that has still left me poorly.
Now the cherry on the cake they have decided they aren't going to pay me for the work i have completed and are refusing to answer any emails or correspondence from myself.
Truly a bunch of egotistical Aholes who don't know the first thing about good customer service.
I'd always imagined working at the store growing up and all I can say is I am truly let down and disappointed by the low class manner of people CEX would employ.

Decided to sell my Chromebook at CeX, but they seem to be absolutely clueless regarding them (I have been to two stores) and both were useless at knowing what to do, and I am not talking just about one member of staff, but several. Anyway! They said it would take them about 2 hours to wipe it and test it. Hilarious. Aren't they aware of the fact that a Powerwash on a Chromebook takes about a minute and is securely wiped? Anyway they wiped it before they quoted me the time, and I refused and didn't think much about it, anyway a month later I got a better offer in Cash Generator, booted it up and realised they stuck a password on it, so I couldn't even access my own computer, great eh? Then I went back to store and I was accused of being rude, well what do you expect me to be like? Extremely happy you gave me a ridiculous time frame of testing a computer and then sticking your own password on it. Anyway since this, I have ripped up my membership and will never buy or sell something in this ridiculously overpriced and underpaying store. (Put it his way, they sell second hand stuff at near RRP) doesn't make sense does it?

Just been in my local washington store to return with recipt a VR i bought two weeks ago. Before I bought the VR I asked twice to make sure it would be compatable with my son's s6 edge to be told absolutely it will. To get home and find my son's phone doesn't fit. I then spend two weeks trying to find an adapter (which I shouldn't have had to do) without any luck. So as I promised my son I will take it back and get your money back ( he's 15 and was his money) so firstly I explain why I'm returning it and would like my cash back to be told that we just need to run a warranty test and it will take 2 mins. Anyway after waiting about 15 mins they came back to me and said they can only give me a cash voucher. Which is ridiculous they sold me something that they said would fit but it didn't. So of course I challenge this but In responce I get a jumped up little prick thinking it's funny and trying to be a wise $#*!. Unfortunately because my son was getting embaressed I had to give in and take the voucher. Terrible company! Terrible staff! Should be closed down for good the lot of them angry beyond belief if I could have put a zero I would

I believe CEX are a scam company too.
1. On 13/03/19 I took an immaculate Huawei phone, box charger, everything - the assistant agreed it was 'A' grade and said come back in 40 mins.
On return they told me it failed as the phone is bent.
What?!? It's made of wafer thin glass and metal - there are zero signs of stress or cracking!
I disagreed and demonstrated a piece of paper could not even pass under the phone! - note the paper is a TENTH of a millimetre...
The test report says it has passed the visual inspection.
Had a 30 minute disagreement and had to leave in frustration.
2. Next day took it to another Cex store.
Remember the phone is in immaculate condition.
The assistant took one look at the charger jack and downgraded it to a 'B' grade - when the phone will easily sell at 'A' grade!
Walked out in disagreement and went to another Cex store.
3. The next Cex store agreed my phone was in PERFECT condition and said it was easily 'A' grade.
Told me to come back in 30 minutes after the test.
Came back - they told me it has failed as the Gyroscope is not working!
What?!?
Then they proceeded to explain to me what a gyroscope was - i am fully aware what it is.
I demonstrated the gyro was working perfectly by going on to You tube and turning the phone 90 degrees - the display flipped in time indicating the gyroscope does work.
The Cex tester said, no there's another part of the gyroscope wrong (BS) and it's failed on their software.
He showed me and it was a basic screen which i doubted immediately.
I activated the 'Compass' Function on the phone and again demonstrated the gyro is working perfectly in every degree.
The Cex tester said yes i can see it's working but it's failed on OUR system.
Treble Frustration for me - an honest customer with an immaculate phone... Cex statements were proven wrong on each occasion but they refused to take in the phone as promised!
There is some sort of SCAM going on here - 3 stores fabricated a lie to avoid taking my spotless, fully functional boxed phone.
What the heck is going on with Cex?
Still fuming and deflated...

Yesterday bought a used Fitbit tracker from cerex in HAMMERSMITH. When l arrived home l attempted to charge it. After two hours l found the item was faulty and NOT charging.
Today l returned to the shop and told them of the fault.
The assistant took the item and said "give us 30 minutes for a WARRANTY check!
Waiting that time in the shop... and nothing seemed to be happening
I said to the female assistant... look just give me a refund, put the money back on my card.
She became very agitated and said " we can't refund on goods, you can only have an exchange!
Thinking obviously that l was the village idiot she said "read our conditions" pointing to a laminated notice
On the counter.
I have already explained the item was FAULTY. I said the item should have been tested BEFORE being sold.
A word of warning to CEREX... this refusal was in breach of UK CONSUMER LAW
She still refused to make a refund... so l made it clear that l would go directly to TRADING STANDARDS
And the refusal might lead to a SMALL CLAIMS court action.
Another assistant then told her to issue a REFUND
A WARNING to CEREX... this REFUSAL was in BREACH OF UK CONSUMER LAW
It seems that by CEREX operating this "NO REFUND" policy... that they are a SCAM FRANCHISE and my
Advice is AVOID AT ALL COST!