CeX UK

STAY AWAY FROM CEX AND PUT THIS COMPANY TO SHAME!
I don't go in cex often but since my recent time buying items from there past few months, i have been very unhappy of how they do things with the company.
1. Bought elgato hd60 in a different town for £70, to find out later it did not work so had to take it back to find out they said "it doesn't work, would you like voucher?" I wanted cash not vouchers, so they gave me my full refund. Terrible service and over priced for item that was grade B and missing some content.

2. I bought second hand laptop in my town and to find out it was so slow and the wifi did not work at all, so took it back and they said " it doesn't work as wifi broken, would you like vouchers?" I ALWAYS WANT MY FULL REFUND!. Jeeze staff are so stupid and that laptop was over priced £145 for a 6 year old laptop.

I look on there website and they are even worse. They sell items a lot more than what they are worth and offer crap cash for it. Better off buying on Ebay as the tech etc will actually work and fair price.

I say bring back GAMESTATION at least they were fair and reliable.

I went to Cex to get my Xbox One repaired, they sent off the unit, advised it was working, I collected it and it wasn't working (£55 paid). I returned it to the store who confirmed it wasn't working and they sent it to the repair team again, it was 'repaired' and returned. I got the store to test this before I left and it wasn't working. This is now in the complaints process, however the incompetence level is staggering, it is made worse by the fact I asked Customer services to 'double' check the repair (second time) before returning it. Which they assured me they had done. (Clearly not). The customer service team are adamant the unit is working and the store (same company by the way) have checked to evidence it is not working. I asked the matter to be referred as a customer complaint (but this was not done), I have re-initiated this as a complaint and the store and the repair centre are trying to work out if the unit is broken or not. (As a non-engineer) I have plugged it in and there is no on light to show it is on (my money is on it being broken). Cex responded to this saying it was being sorted (it wasn't) and I have had to liase between the shop and the repair team. An update Cex fans, the repair team claim it is fixed and returned it for the third time... you guessed it. Not working, shambles. I should point out that the third party repair company is Remedy Tech Centre Ltd. Final update, I purchased a new power lead at the Xbox worked. The Tech team returned it not work for a third time advising no repair possible. I have complained and now they have listed some (repairs) they claim so to justify taking my money. My compliant has been rejected. I only hope the Managing Director of CEX recognises the Customer service failings. This company are truly appalling. I think I will start to copy and paste this review to a new place every day.

Staff extremely rude, no intelligence and no customer focus. Asked the staff member about the grading system and what each Grade meant/ definition with a reply "i work here I know what they are". The Lack of intelligence staff member still could not tell me what they were but assured me "they know" lol. But could not tell a customer who doesn't know about the grading system. They had to look up the wording for the grades on there system so I don't think she did now, evidently lol.

Not sure what there problem is in the Havant Store? But surely now you understand if a customer is not aware of the grading system then you have a obligation to inform them which is likely covered by Trades and Standards if they know what that mean? Been meaning to give a review before about poor attitude and strange unprofessional work attire (onesies, hoods up, hats etc.

I have included the grades here if the staff want to revise them;

* A - Mint - These products must be in mint/new condition. The product must be immaculate; if it is not then it is unfortunately not deemed as an A grade. All accessories means everything that would have originally come in the box. These must be official and the same condition as the product. These items also require their original box and inserts.
* B - Good - Product in good condition with all essential accessories. No box required.
* C - Working - Product in poor condition and fully working with all essential accessories. No box required.
* F - Non-Working - (Applicable for select Phones only). Product must be intact and not crushed, bent, or snapped. Must pass our IMEI check. No accessories required. All Apple products must have their iCloud account deactivated and Android v5.1+ devices must have Google Accounts removed.

I have read some really great reviews

I have read some really great reviews on here regarding CEX and I know some of their staff are excellent also but my experience has been abysmal!

All I wanted to do was to buy a certain lens from a particular branch, there were only 2 items of this kind in the UK so how hard could this have been to arrange via online.

I have in the past ordered a lens from CEX and it arrived faulty and un-boxed (nothing mentioned in the description what so ever) so once bitten twice shy as they say. So in future unless it was a boxed item I was not interested.

So I sent 4 emails initially via the CEX online Support portal to which I received absolutely no reply, so ever the optimist I decided to place the order hoping that my emails had been noted and that when the order was placed they would choose the correct lens from the correct store.

But, this is where I assumed incorrectly as the then told me that they were going to send me the lens from the incorrect store at which point I asked surely you could just change the store from which it has been sent seeing as there is only 2 in the whole country, the response after nearly 2 hours was no I basically had to have that one, amazing that no longer does the buyer of an item have the right to chose which product he receives even after he has paid!

So, to cut an already rather long story short at this point in time I have no lens, no money, and no responses to my emails letting me know whats happening to my refund or anything?

All I wanted to do was buy a lens... simple really but with CEX apparently not!

EXTREMELY UNIMPRESSED BUYERS PLEASE BEWARE!

Bought an HP laptop but it doesn't work as am going to have to return it, Hope I get my money back - at least I paid with a credit card.

Order number EQ*******
18th Nov made a visit to Cex East Ham, was served by Hammad, I had 6 brand new unlocked mobile phone which I wanted to sell price was agreed and a form was filled out. I thought instead of cash I would get the payment as bank transfer so I wouldn't have to come back to the shop. Hammad had advised me that by the 20th Nov latest I would have the money in my account, I waited until the 21st and got nothing so on the 21st I went to Cex East Ham and had spoken to a young Asian girl who told me the phones have not been checked and she doesn't know why but it will be check today and yet another form was filled out and that I would get the bank transfer in my account by 22nd nov but of course still nothing no payment so I went back to Cex East Ham a third time on 22 nov and had spoken to Hammad again and he was unsure why this wasn't proceed but whilst I was in store at the counter he had proceed it all and I will get the money in my account by 23rd nov and he was 110% sure about that, those were his words. So today is 23rd Nov and still no money has been paid into my bank account? Wonder if anyone can help as in store they don't seem very professional and obviously don't care about their customers and don't know how to provide customer service and are good at lying this proves. I have patiently waiting but after the third time this is getting ridiculous and really annoying me and wasting my time.

I bought 4 dvds from Cex online through my own laziness and i regret doing so as i am still waiting after ordering the dvds last week and plus te devlivery is £1.95 per item, i dont know why they dont put them all in one bag etc and plus the postage cost is more expensive that the price of 2 of the dvds, normally i just go to CEX in town and just buy from the store but was being lazy so its my own fault, however i will never buy online from CEX again, it will be in the store as i always have done up until this lazy and expensive moment because i think that CEX are brilliant for games, phones, laptops, gaming consoles and dvds all of which i have purchased from CEX, word of advice if you want to buy from CEX go to the shop and buy cos the post and packaging is so expensive.

Thank you for purchasing from CeX.

We have received your order and it will be processed and dispatched as soon as possible.

Please note, if you are ordering multiple items, they may be dispatched separately and arrive on different days. Our couriers are unable to collect over the weekend, any orders placed Friday - Sunday will be dispatched the following working day.

Details of your order are listed below:

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Your Order Number is:...
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Item: Avengers Assemble (12) 2012
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £1.00
Item Delivery Charge: £1.95

Item: Avengers: Age Of Ultron (12) 2015
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £1.50
Item Delivery Charge: £1.95

Item: Avengers: Infinity War (12) 2018
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £2.00
Item Delivery Charge: £1.95

Item: Avengers: Endgame (12) 2019 2 Disc
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £3.00
Item Delivery Charge: £1.95

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Total Shipping Cost: £7.80
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Payment Details:
Credit / Debit Card: £15.30

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Order Total £15.30(4)

The Kingswood branch have currently had my laptop for a week.

There has been no contact, there is no way of contacting them apart from through social media sites and the only contact I have had is saying that they're looking into it.

Disgusting service

I bought the Oppo.Find N2 Flip phone less than 9 months ago. It was fine until a few days ago when it developed a crease across the screen. This is really noticeable. I hadn't dropped the phone. Looking online it seems that the factory installed screen.protector can start failing. As CeX sold it with a long warranty I asked them to repair it. They refused saying it was Wear and Tear. So basically if you buy a Flip phone from Cex and the screen creases after you've opened and shut the phone don't expect any help from CeX. They should make this warranty exemption really obvious on their Flip.phone listings.I would not have bought this Flip phone from them if I had known this.You would expect to be able to open and close a Flip phone for years without an issue and for it to be covered if there was an issue. Otherwise what is the point of a Flip phone?

Absolutely unprofessional and horrible place to shop! When you buy anything from this store and they offering the warranty then be careful because if anything goes wrong with your purchase they will find the away to void your warranty and they will try to make you pay for the repair! Avoid Avoid because they will scam you