Uniplaces

I had a really bad experience with Uniplaces, they charged me double the amount and refused to refund me back. Don't use this platform, use airbnb or Spotahome instead.

I used UNiplaces when booking my place abroad and I am very dissatisfied and upset. I made multiple complaints because the landlady I was sharing a house with was horrible. She invaded my privacy, refused to let me use the washing machine, spoke down to me constantly and was rude in her messages. At one point she was so vile that I had to get a hotel for a few days. I also couldn't have any guests in my room although I was paying an unreasonable amount for the room. I couldn't find another place because all accomodation was booked up and all UNiplaces did was offer discount on their personal fee for my next apartment. I appreciate they give you 24 hours to report a problem- but this particular problem arrived later in my stay and as a student who had moved abroad for the first time, my mental health suffered. On top of this- the landlady decided not to give me my deposit back and there was nothing I could do although I was leaving because of her unreasonable behaviour. Perhaps they should review their policy! I will not be using again

DONT BOOK THROUGH UNIPLACES, we booked an apartment through them and had the worst experience, it honestly ruined our trip! We followed every instruction to get help from them when arriving at our apartment, NOBODY answered and it was a total scam, they kept our money AND charged us an extra month (we stayed only 30 nights and they charged us for TWO WHOLE MONTHS!) After sending them countless emails reaching for help nobody seemed to care, unfortunately we lost the money and our trip was ruined after figuring out the apartment was a scam.

DONT BOOK FROM Uniplaces, i rather spending a tad more money on Airbnb than this. It is such a horrible experience, they try so hard to get my to book the accomodation, through whatsapp and even calling me to get me to book and when there were issues with the landlady. They wasn't even able to assist me with and help me with the damn issue. They changed my moved in date without my acknowledgement and confirmation but merely after talking to the landlady. It has caused so so much issues and trouble with my bookings. They are NOT RESPONSIVE AT ALL. Really one of the worse experience

Stayed in Rome for three months for school - place was disgusted, garbage everywhere and 2/3 toilets did not flush. Uniplaces did NOTHING. Even worse - I was scammed out of hundreds of Euros of hidden fees and my security deposit for 800 Euro was NEVER returned. Horrific customer service.

DO NOT STAY WITH THEM

To avoid!

Especially students like me in a precarious financial situation.
Arriving in Rome in mid-September to do an Erasmus, all the airbnb within reasonable distance of my college were taken or too expensive for me.
I turned to Uniplaces, in panic because I had no place to sleep I booked a room for the next day (what I had not done) afraid of sleeping on the street my choice went to a room barely larger than a parking space and without a window. Unfortunately my scholarships being late I could not pay the deposit on the moment, so I write an email to the owner by offering to sign a declaration on his honor with the sincere willingness to pay, I told him at passage that I had no other housing solution for the coming night. She did not want to hear me refused to give me the first rent paid, so I found myself on the street, with no money in my pocket and looking for a place to sleep. Uniplace played the mediators and got me to pay the deposit twice, so she knew very well that I did not have any more money, they did not want to help me anymore because the owner already had was magnanimous and had graciously offered to split the payment (big thank you) she then offered to rent a double room with a boy (no morals by the way)
Pass your way Uniplaces it's secure but not for renters

The thing is the landlady cancelated the booking TWO WEEKS before the mobility started. They returned us the service fee but they didn't paid us any money compensation, nor even send us offers or suggestions for booking.

We're two students who booked an apartment for five months through Uniplaces, the apartment was way worse than the photos showed. It is our second week and it's not livable. The walls are with mold and moisture on them, we have cough every night since we arrived. The landlord tried to hide it from us with a lot of air fresheners everywhere. I already had a pneumonia in my life so I am choking during the nights because of the mold! Also, after 2 days we found bedbugs in our beds and bedbug's bites on our legs (see pictures). We are trying to contact Uniplaces for four days now and it's useful. They keep trying to say that they have the situation in their hands and that they'll take care of it, but they don't do anything. They don't help us at all even if they say that they are in touch with us. All they say to us is that their 24-hours policy is now ended so they cannot do anything for us and we cannot have our money back. We already contacted the landlord and they don't answer to us anymore. We pay 1,000 euros per month for that awful apartment and we paid fees to Uniplaces for taking care of these kind of situations. We want to leave this horrible apartment to find another one and Unipaces don't want to refund us because of their 24-hours policy, but how they expect us to find bedbugs in 24 hours? Nothing is helping. It is a worse service company, and both the company as the landlord just want to have your money!

#Uniplaces start-up is doing an Unfair Business Practice. Not only unfair, it is despicable. Has pulled in $3.5 million. It is not difficult if you cheat your customers with
Unilateral contract terms.
Founders Miguel Santo Amaro, Leo Lara, Ben Grech, Mariano Kostelec said: Uniplaces is creating a TRUSTED, global brand for STUDENT accommodation.

I am not a student, but a freelancer traveller and booking an accommodation for long-term through the Uniplaces in Portugal. After the reservation has been down and the money is withdrawn from my account with their service fee, /but not only tenants pay for service fees but also landlords, double is good/ I've been trying to reach them by email or phone for more than two months. They did not even answer. You choose an apartment based on photos, which you can renegotiate if you change your mind. This is not true, you will never be able to cancel.
According to the contract, if circumstances are not appropriate they will find you in 24 hours the other. This is what will never happen.
(Breach of contract! Legally disputable. Seeking third-party assistance.)
You must agree with the situation or lose your money without any answers.

Avoid this company far away in any form, either as a customer or as an employee, obviously, the business behaviour and policy is based on deception and scam. In our Startup World, this is shameful.
You know, there's a section in the jail that even the other prisoners are avoided far away.

I never booked a property with Uniplaces and NEVER WILL DO! They advertise a property in Milan for a certain price! I BOOKED IT! BUT the transaction was not completed on my credit card! After 12 hours uniplaces rejected the proposal and said that the price was wrong! The correct price is $1000 euro higher! NO MATTER WHAT, YOU MUST HONNOR THE PRICE YOU ADVERTISE! I have photos and I can prove it!

The agency office in Valencia is poorly run, no warning of check times, was kicked out before my check out time, often times staff not friendly, the office has a weird vibe.

My experience with uniplaces is being horrible; I had problems with the booking at start... first of all you have to be very exact in the dates that you are going to use the apartment and look very well the conditions of the advertisement,(tip: print all) in my case I arrived atLisbon one day before what I booked to be able to see the floor, when I arrived the landlord had rented more people than he advertised on the page, so I told him that with so many people I did not want to stay, he said it was a problem of uniplaces, because he had been very clear detailing the conditions of the rooms, but that they had offered badly... now uniplaces is doing everything possible to not give me back the money, excuses the landlord and they said until he can not rent the room they don't return the money; uniplaces is a platform that acts as an intermediary and they should be the ones who respond to these cases, but they refuse to do anything about it. The worst thing is that this has been a week, I consulted an lawyer who told me that they have committed fraud and that I can sue, but that would take me a long time, I'm going to give them a little time to get my money back and if not I'm going to get involved in trials...
I certainly would not recommend this page, there are many other options and much cheaper

I used Uniplaces to be connected to a landlord in Rome.

Three weeks before my move in date, the landlord told me over the phone that I would not be able to move in on May 1 due to the quarantine. At this point they made it clear that our agreement was voided and offered no alternative. Because I would not be able to move into the apartment I canceled the booking on Uniplaces. After they realised this the landlord offered me a temporary room, which again is not in agreement with the deal we made. When I refused this offer they offered me a full refund through Uniplaces in an email that I included in a screenshot to Uniplaces.

I have proof of all these correspondences, and Uniplaces STILL refuses to refund me.
Another issue- this trust pilot page is very shady. Many negative reviews are hidden because they don't comply with Uniplaces guidelines? Trustpilot is not a Uniplaces company, why would these reviews need to align with Uniplaces guidelines?

You can see many detailed recent negative reviews. You can also see a lot of unverified, vague 5 star reviews

If I were you Id go look at the reviews on reddit and trip advisor. They are mostly terrible.

I received my booking confirmation but the price was different to what was quoted on the booking request!

THEY ARE CHARGING ME AN EXTRA 1400EUROS RENT!

When booking it displayed a first rental payment and then one other remaining payment due of 1400euros for period June - July.

When I received the booking confirmation it says that there are payments due for each month when It never displayed this on the booking request!

I contacted them immediately and they refused my refund request.

DO NOT USE THIS COMPANY! AVOID AT ALL COSTS.

Good website to find cheap room to re t. Lots of choice. They are super nice and helpful. They help you with your search and can find rooms matching your budget and neighborhood.

They don't support you. You need to pay service fee. But this money will be rubbish. They never help you with the problems that you have with landlord or house

I was accommodated in Cinecitta at via libero Leonardi with this horrible angry landlord Mario. He robbed my deposit for cleaning bills. There was no respect for my privacy or rights as a renter. I was there for only a month and he tried to throw me out 3 times, because I was messy and later it was because he didn´t like me. I wasn´t messy. Once I just left in a hurry for a vacation and left my clothes lying on the floor. I felt very unsafe. The landlord was a unemployed slacker. A baboon who was always at home getting territorial and shouting to his phone at the balcony when I was there and had to keep the balcony open because of airconditioning. He also told me that there was a celaner for free and then after I left he charged over 120 euro´s from my deposit for cleaning bills. I haven´t had any answear from uniplaces about the robbery. They just don´t care. I´m going to the police.

I rented a room in Barcelona as of August until January. During my first 20 days in the room, bedbugs started biting me. When the landlord finally decided to fumigate, I sent her an email telling her that the other girls staying there and I were concerned about the cleaning in the apartment (we were charged an extra fee monthly for cleaning services). The landlord got angry with me, told me that I was creating problems between her and the other people staying at the apartment and that I had brought the bedbugs. She told me I had to leave! Uniplaces first told me that they weren't interested in deciding who had brought the bedbugs, but ended up defending her because they told me I had stayed at another place before going to the apartment. Landlord decided not to give me back my deposit and Uniplaces did nothing! My advice is not to rent via Uniplaces. If you have any problems, they will most likely end up defending the landlord. They dont care about the students AT ALL. The customer support guy who communicated with me told me that the landlord was giving me back 100 euros if I left on a certain date and since then no money was given to me. They havent even answered my last email. If anything goes wrong, the customer is the one who's going to have a bad time, believe me.

Awful experience, nobody answers, I lost my money.
I paid for a room and I don't have an accomodation. Now I don't have the money to pay another accomodation.
Don't trust this people.

Don't use this platform!
I had the worst experience with this platform! There many other options out there, don't use this platform, save yourself the trouble.

Rented this apartment with reference ******* from UNIPLACES. When you book you can't see the location until after you pay. So after paying even though it is advertised as being in Parque das Nacoes it is not, it is located in Moscavide on a street with a lot of traffic, noise and dogs barking 24/7. The furniture is not like in the pictures, the 2 bedrooms are just 1 and the second one is a room without window. There is a cockroach infestation and the owner is basically a scammer trying to get money on top of the money you pay even though all expenses were supposed to be included.

Contacted uniplaces and surprise they do not take any responsability or do refunds. I was offered a 50% discount from the booking fee on my next booking. What a joke!

So since the owner did not fix the cockroach infestation I decided to leave earlier. I gave notice 1 month prior to the owner and informed him to keep the deposit as the rent for this last month we were in. Now he is threatening to cut electricity and water and trying to force myself and my 5 year old to leave earlier than the end of the month. He wants rent for that month plus the deposit to keep as damages because we will leave earlier than the 1 year agreed.

Do not make the mistake of using this company to rent online. They offer no guarantee, they do not check the apartment or these so called owners. RUN as fast as you can!

After my booking was rejected for first time due to mistake on room price on the advertisement I was soon called and told the price was fixed and go book again. After booking I was able to go and see the apartment and I wasn't impressed I contact them to cancel and it took 2 days for them to get back. They call you with private numbers so you won't be able to call them back (what kind of company does that to customers?) Long story short I did not get any refund they took commission money and deposit money as well. The fact, I didn't move in, they took advantage to take all of the payment money (commission + deposit). I sent emails to complain only to be told the money was released to landlord, and it will take few days to arrive. After a week I went to see the landlord and he didn't receive any money, then the landlord called them, they apologise and said they will release deposit money immediately which they haven't it's been one more week! This company is fraud and scams people! Avoid!

I booked a room for 5 months in Madrid and as a student at the Complutense I was supposed to be entitled of the 100% discount on the booking fees. My university website said I could have the discount only after the contract was signed. I went to the office and the secretary at the University told me they weren't working with Uniplaces anymore (but they were still advertising it on their website).
They put me in contact with Ines, who initially offered me a 25% discount coupon (that I couldn't even use because I had already booked so.?); in the end she said she couldn't do anything, since when the payment is done they are not allowed to give refunds, and instead of solving the thing between them they kept playing this blame game for more than two months, giving me no solution.
Now, this is what happened in the meanwhile: I sent to Uniplaces at least three e-mails few days before the beginning of my contract because I couldn't get in touch with my landlord and I didn't know how to check in. I received their answer 26 days after the beginning of it so I had to solve the problem on my own. Basically I paid 150 euros to have zero customer care, zero help and zero understanding because what happened with my University.
Fair enough.