Upromise

To be clear,there are things that Promise does well and there things the site does poorly. It_should_ enable the user to earn rewards from various activities (shopping,applying for credit cards, opening accounts) and when a $50 total is reached, transfer that out to a 529.

In practice, the rewards aren't always recorded correctly. We applied through the Upromise website for a UPromise credit card. The site transferred me to Barclays bank's site to finish setting up the card. Guess what,Upromise still prompts me to apply for the card and no reward has been given for having done so. That's piss-poor technology and there's not a way to contact someone to rectify the issue.

From this experience I don't have high hopes that the rest of my transactions will be recognized. That's disappointing because the potential for this site is very good. But I suppose I should be wary of getting something for nothing.

I am unable to sign into my UPromise account that I held for decades. UPromise customer service claims they cannot find the account. They indicated that it may have been deactivated due to inactivity. They said my money would have gone to state treasury. My money is not there. I lost about $1800 in credits.

Had enough to transfer but delayed the 529 creation. FINALLY they said they will just allow checking accts. But suddenly they say all my money was moved to a 529! REALLY? Because I dont have one! I have written endless tickets, no response. NO PHONE CONTACT. Such a horrible company

Beware! They steal your money and don't actually transfer it to your 529. I've sent 6 tickets and 10 Facebook messages and still have no resolution 10 days later. According to their site, my transfers have been going through since 2020. And their phone number is a joke. They say to press 0 for an operator then it says invalid response.

They never answer their "Customer Service" line. Have attempted several times and never had the fortitude to outlast their wait times. Today's 5. 15. 2020 personal record for me was 2 hours and 22 minutes before the line dropped. I called back and am sitting at 32 minutes and counting with no real hope of talking to anyone. Just doing the science experiment while on hold leaving online reviews to see if the customer service line is even a real thing. I helped put 3 kids through college and can't get my money earned from them for my 4th child. Do not get this card unless you enjoy smooth jazz on hold and the same recorded message while you say goodbye to your money.

Signed up years ago earned over $300. Just left it sitting there till I wanted it. Then went to their site did all that was required of me to get money transferred 3 weeks before end of the month, they transfer the first week of the month. Transfer didn't go through and no response or an remedy to get situation fixed. Basically we are investigating why transfer didn't happen but not satisfaction, just wait till next month. In this age of being able to move money in seconds they can't do anything. Don't was your time folks nothing but a scam to hold the funds you earn as long as possible.

I have made repeated purchases at Upromise that post when I make the purchase, but then are removed for no reason. I kept copies of seven months of orders with a single food vendor, proving these purchases. All the rewards initially posted, then showed up as negative a month later. When I shared this information with customer service, they responded with a canned answer saying that I must be using coupons or exchanging or returning items. I have the credit card receipts and order history to prove that these items were never returned, and that no coupons were used. They absolutely refuse to admit there is an issue on their end. It's not worth the effort.

Apparently the online merchant can just decide that you don't qualify for cash back even when you follow all of their rules (clicking through their link, staying on that tab ect.). Customer service literally takes 3 months (won't do anything for the first 2 months if cash back isn't awarded, then they take another 30 days to research your report). What a scam. Ebates is the only way to go for a cash back site. I am closing my account.

Bank of America close my account with my you promise points for no reason. Which totally ruined my credit score because it was my longest standing account over 17 years. Not only did they say they can't continue the account I would have to open another one which still would ruin my score. But when this happened with other cards they reinstated it right away. So I don't know what the problem is with this company. And then I finally get my Upromise money, And just found out that the check bounced in my account and was charged another fee on top of that! Don't get messed up with these people!