UPS

Twice they didn't deliver my packages. This didn't happen before until now and it's not fun having to call their robot customer service. Driver needs to get it together…sorry

UPS Canada is a remarkably dysfunctional courier company.
In Feb 2021, They UPS picked up my small pre-paid parcel of Easter gifts for my wife in the Philippines. I paid Cdn $75, plus tax.
The female pick-up agent received the parcel & the 4 courier receipts/invoices. When I asked about the 4 receipts/invoices, she assured me they would be properly processed at UPS central station. She lied. UPS Ottawa T. *******856.
Issue: 2 weeks later 05 March 2021, the package & 4 invoices/receipts were returned undelivered, & no explanation/contact info whatsoever.
I called UPS Customer Disservice many many times over 2 months (only 1 willing to give name). Like robots, they all read the file explanation that "receipts/invoices were not included"! This is a falsehood, as they returned these to me! To date, they refuse to reimburse me for my undelivered parcel, and claim they do not have a return policy (3 agents have stated this in my recorded phone calls).
All of these robots also claim I can email Customer service, but no response has been given after 18 calls, and 25 emails over 3 months.

I just recently bought a house amd had a buch of things delivered both amazon and FedEx had absolutely no issues delivering my packages, however one package specifically a mattress was sposta be delivered by ups. Because my house is new they refused to deliver it or even attempt it. After 3 days went by i tired to contact customer support but instead of talking to someone i was hung up on 6 time by their automated bull$#*!. Absolute trash i WILL NEVER USE UPS AGAIN. You are a trash company.

Worked with them for years. Never had problem. Recently things have changed. Had a trade show on 9.17. Did a review for a shipment across country told me it would be delivered on Sept 15th and listed they also had weekend delvery-so if there was a delay it would be ok. Got note that there would be a delay, we reached out and said need weekend delvery they said they did not do that -even though it was listed on web site and booth was delivered on sept 18th. Which resulted in us not having a booth for a show that cost us a significant amount of money. Stuff happens- and I asked for them to drop the chage for the invoice and they refused after first telling me they would.

I had a small package from the USA to Canada, the package worth was 70 $ (Cad) but they charged me 35$ as the custom fees, however after two weeks waiting for my package they just returned it to the shipper in the USA! During this time I've contacted their customer service at least 10 times but they just played with me and they even didn't know where is my package themselves and each agent was saying something different and when I went to the ups location that they were saying my package is there ( I spent 3 hours for going there and coming back as it was far from my location) they told me as I didn't pay the custom fees they returned my package while I paid it already to UPS. My experience is UPS just plays with you and they don't care about the time and customer. I'm wondering when they can't handle such a small package why do they undertake the responsibility? I'm going to claim the refund for both the custom fees and the package from UPS.

I'm shaking. Thats how angry I am. I've been looking for these people since 9am yesterday. Its 9pm the following day and still no package. I'm sick of feeling anxious because they're saying its on its way and then not getting my package. I'm sick of the lies this website is telling me. I'm sick of the anxiety the wait is giving me. I've been tracking the driver ALL DAY. He was circling my house ALL DAY. Came into my complex, DROVE PASSED MY HOUSE and I never seen him again. This company is a joke. I really hate UPS. I will never order anything online ever in life again if UPS has to deliver it. You guys really need to do something because this is not right you are going to lose so many clientele. In fact I REALLY hope you do. If I can give this company ZERO stars I would. I H. A. T. E UPS.

I ordered a product and paid an extra $25 for expedited 2 day shipping. UPS didn't even create a label for the shipment until 2 days had passed. Pathetic.

Still waiting on the same package for 2 weeks. Has had to have the shipper send the package 4 different times with special instructions due to my disability but UPS refuses to leave it at my door like they have been asked to do several times. So now I will have to make special arrangements to get to a drop off point, THANKS UPS...

UPS FAILED to deliver samples at guaranteed time for an important sales meeting for my start-up. Having paid a premium for guaranteed delivery, I didn't even get a refund as they said it was the result of an "emergency". Actually, they changed the reason 3 times when asked! They say it's an "emergency" to be cleared from living up to their own T&Cs. I WILL NEVER, EVER USE UPS AGAIN. UNDER NO CIRCUMSTANCES. NONE. Total cowboys and totally unwilling to take responsibility for their own mistakes.

TERRIBLE CUSTOMER SERVICE. AUTOMATED PHONE MENU CONTINUOUSLY LOOPS YOU BACK TO THE SAME MENU. YOU'RE LITERALLY STUCK HAVING TO YELL AGENT UNTIL THE SYSTEM RECOGNIZES THE COMMAND TO CONNECT YOU TO A REPRESENTATIVE.

I am beyond livid right now. I can't believe a mere 3 minute gap between me literally waiting at the door and the driver simply leaving without knocking or ringing the bell would have me wait another 3 business days for my package. Now I'm out my client, the extra shipping fees and I'm stuck with the item. AVOID UPS LIKE THE PLAGUE AND TAKE YOUR BUSINESS ELSEWHERE.

I have the best UPS driver in the entire world. He is extremely nice, considerate and careful with my packages. Please put him some air conditioning in his truck because the poor guy be drenched.

The driver that was supposed to deliver my package deliberately didnt give me my package. When i told him kindly enough to move his truck because he was blocking my driveway and there was also other parking spaces. He delivered everyones packages except me and he taunted me by walking infront of my car laughing. Called up customer service to put in a complaint no one got back to me. Then i had to call up customer service 2x again to escalate this situation. I never got my package and couldnt get it back because of a delivery guy doing something out of spite by not giving me my package. I was told someone will get back to me. I dont have confidence and faith in this company that they will reach back to me.

Let me remind you. You are a shipping service and you're complete and total business model of responsibility is to deliver packages. Somehow you can't seem to get it through your thick head. Your company does not do this successfully. Consistently 99% of the time attempts to use your service is an absolute joke and failure. Tracking numbers don't work. Customer service is completely stupid and clueless telling me in my business personnel to go across town to pick up packages at access centers only to find out the access center says they don't have any recollection or any information pertaining to that. Guess we lost your package, absolutely ridiculous that you are still in operation. It's disgusting that people even consider you to be a valid company and absolute scam and the only positive thing out of it is my customers who receive FedEx packages. Simply also receive a letter included in the box to indicate the reason why you received a FedEx package is because of our negative experience with UPS do not use. Just give up UPS. You're a joke.

I had terrible 2 month experience with UPS customer service. I had a parcel content damaged because it was delivered wet by UPS. I called and submitted a claim over the phone. This was followed by many other calls made by me and no one seemed they knew what they were talking about. I had to write to UPS log emails, followed by request of me to take photos of each damaged item inside which was about 90 photostaken and sent to UPS by me. This had to be repeated as different person requested it. After two months back and forth with emails and calls and tremendous stress incurred each time, I was told that I would not receive a compensation whatsoever, not even for the shipping cost. UNBELIEVABLE, not only losing money as the content was damaged and unusable but also so much time with 0 result in the end. VERY BAD COMPANY!