UPS

Best advice, don't use ups if you can, they make it seem like you have a choice in things and then after you pay nothing happens. I had PAID to request for my package to come sooner for convince purposes, and the original date said Saturday on the site, and I get an email that it was rescheduled for NEXT TUESDAY. Of course I went to customer service, and the person tried to gaslight me. 0/10 don't recommend EVER I hope they go bankrupt

TERRIBLE SERVICE! GETTING THROWN AROUND LEFT RIGHT AND CENTRE! First they loose one of my packages that i sent out to a customer and I never received compensation! Secondly, I have been waiting for a box of stock for my shop to arrive for 3 months now and when I call to find out if they can help me I have had various people hang up on the phone, being absolutely useless and not helping me what so ever. I have paid 200 euros to get my box out of customs one month ago and still they can't help me and keep saying that it will be delivered in a few days. 3 months later... ARE YOU KIDDING ME? UPS is a rubbish service that NO ONE should be using!

This is Terrible!

This is something...
I should be at Tuesday, then:
-Your package is arriving tomorrow.
Scheduled Delivery
Wednesday 07/07/*******:15 AM - 2:15 PM
A signature is required for package delivery...
-Your package is arriving today.
Scheduled Delivery
Thursday 07/08/2021by 7:00 PM
A signature is required for package delivery
-Your package is arriving today.
Scheduled Delivery Friday 07/09/2021
11:15 AM - 3:15 PM
A signature is required for package delivery
At least 3 work days... My salary is $300/day...
So my waiting cost will be almost $1000...
Thank You, UPS!

Not receive a tag or any notification, and have send it back to the sender.
And sending is asking to pay again for UPS shipping.

Heavy item, costing more for shipment.
Just so irresponsible

It is horrible company, please no one use it.
They destroyed all items and charged me a huge money of delivery which took more than 3 weeks while it should takes only 3 days.

This week UPS left my package in the wrong building twice. I have no access to that building and had to wait for someone to let me in so I could grab the package (on two separate occasions). A new months ago they left a huge heavy recliner that I had ordered in the lobby (don't they have hand carts for items like this so they can bring it to your apt door at least?). I had to bring the recliner up piece by piece. Last year, 5 packages of mine were stolen because UPS never leaves packages in front of your apartment (like FEDEX does), but just inside the door of the building. I contacted Amazon and made sure to remove UPS from being a carrier for my packages when I order from them - and they now only send things USPS which I love because USPS will either leave it in the mailbox, or take it to the Post Office (if it doesn't fit) where it is safe until I pick it up. UPS just doesn't care.

I had to deal with UPS claims as a result of order issue that I had with PartsGeek.com -See separate review.
Oct. 9 - UPS responds via email asking me to confirm my delivery address.
Oct. 11 - UPS canned response:

Can you please take the time to confirm if there were any issues with the delivery of this shipment?
Please check the following locations:
Family or household members, nearby neighbors
Entrances, porches, patios, back decks, garages
Leasing office or doorman that may have accepted your package

If you've had a chance to check these locations, please reply and confirm whether your shipment has been located.

It's possible that a replacement package was shipped. Please confirm if you received a replacement by including the new tracking number in your reply.

Thank you for taking the time to respond. We apologize for any inconvenience caused by shipment delays.

Regards,

Marjorie C
UPS Package Information

I immediately respond that I never received a replacement package and my neighbors and family also do not know what happened to the package.

UPS did not care to inform me that they forwarded the claim to the original shipper - Keystone Auto. I find this out when I call about two to three weeks later wondering why I haven't heard anything back on what their disposition is.

The customer service rep states that they won't do anything unless they get something back from the original shipper. If they don't send anything well,... you get the gist - nothing happens. Sad service.

The dude delivering my package didnt even knock on the door. Just got the we missed you thing. And now it won't be at the pick up point till about another 2 days where I'll be gone. Terrible service.

On 12/14/22 I placed my order with Hermosa who has delivered to me before. However, here I am on December 27 and I still don't have my product. The reason Chris who is the delivery guy in the Short North per the store located in the Short North. He is the reason why I'm not getting my packages. He is being vindictive and facetious irregardless of his position as an employee with UPS. And UPS doesn't care that I'm not getting my package.

Shipped my bike home from Portland to Milwaukee, it took a week and it got as far as Hodgkins Illinois then they screwed and sent it to LA! How the he'll did that happen?! It took another week to get back to Hodgkins Illinois, then after 3 weeks it was deemed lost! How can you lose a carton that is 72in long x 34in tall and 14in wide and weighs 67pounds? I insured it for damage not for loss! Even though I paid for $5k of insurance they want me to prove what it was and the value... what? Who cares what it's worth?! I paid for the insurance! After countless phone calls to customer service, which by the way is worthless, I got nothing but a run around. Absolutely the worst customer service I've ever had! All I want is my bike, the lest they could do after loosing it is replace it. Horrible, horrible, horrible experience! I would also give them zero stars if it was an option.

Granddaughter's graduation gift ordered through Amazon. Suppose to arrive on Wednesday, leaving for graduation on Friday morning.
No delivery Wednesday, late afternoon email from UPS, need address info. Call them, 20 minutes to speak to person oversees. They have correct address, address comes up on every mapping service. Driver report says attempted to call and I have no voicemail. Which is a lie. Had 4 other voicemails that day.
Thursday is an exact repeat inclding me calling, speak with a supervisor, assured me message sent to area manager and it will be delivered befoe 9:30am Friday morning before I have to leave.

Package never delivered, no phone call.
UPS is truly horrible with no way to speak with anyone locally. Will never use them, ever.

I went to the local UPS store today to drop off an Amazon return. While I was in line, a woman who worked there yelled at me from the register (which was quite a ways away, due to social distancing) and asked, "DO YOU NEED A RECEIPT?" which made everyone turn and stare at me. I honestly didn't know what she meant. I figured it's her job to know whether I need a receipt, right? My mind tends to work slowly and stop altogether in overwhelming social situations. So she repeated her question twice, still yelling all the way from the register. I finally managed to say, "Amazon return."

She came up to me and explained that she wanted to get me through the line faster by simply taking my package, so I gave it to her, rolled my eyes, and got the freak out of there, humiliated.

Well, now, Amazon has no record of my return, and the merchandise was worth roughly $100. Did I tape the label on the wrong way? I don't know, because I never went through the line properly. I just essentially handed over my package and left without any proof that I'd delivered it. Nice.

When packages are delayed (which happens 80% of the time) no futures dates are provided as to when the package will be delivered. In my opinion this makes the online tracking system useless.

When I lived in Columbus Ohio, I received UPS packages on time, all the time, whether I was home to sign or not. Now I live in rural Gettysburg, Ohio, and suddenly they're demanding that I be home to sign for the package or they refuse to leave it. Now, I'm 58 and live in an upstairs apartment, so unless UPS is PAYING ME to spend hours outside the front door downstairs waiting for them, that's IF I'm not at work or somewhere else, I don't see how they can get away with holding my package hostage. But here we are.

I had mags shipped for my car and ups sent me a date for the arrival. When you get the date you have to go online to sign the package but it is a nightmare to figure out how to do it. Then ups says your package has been delayed by a buisness day so you have to go back an try to sign online once more... Ups has been delaying my package like this day after day for two weeks passed the delevery date. Once I got my package, only three wheels where shipped on four... They said that the other one would be comming the next day but obviously it got delayed like alwais. But the worst thing is that ups unboxed my wheels from the box that the company had carefully wrapped my wheels in to wrap the wheels in plastic wrap and get the 3 000$ wheels all messed up with bumps and scratches... To anyone who buys something online, please do not chose ups, pay extra if you have to but get your package shipped by a decent company.

Worst service or representatives can tell you where your package is. Your shipment does not have an appropriate number. And they paste the notice. Are you kidding?

I received four emails from UPS. They are confused they don't know where my packages they telling me the package will be delivered on Monday.09/11/23 Just left the facility,and delivery man left a note on the door on Friday 09/08/23 so I don't know what's going on and when I tried to call them, I was connected to India and they don't know anything they very confused. If you have something important, do not send UPS,
UPS have very confused people working for them