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ups.com
Massachusetts
3 reviews
1 helpful vote
Follow Dennis M.
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This company is USELESS!
3 TIMES in 10 days they have left my packages at the wrong address. Three different addresses actually. I know because I get the text messages saying my delivery was at the front door but it wasn't.
SO... I get in my car and drive around the neighborhood on the hunt for UPS and or my package. Oh I found the packages alright. Three times at 3 different addresses.
This company is just a joke. Truth is they don't care where they leave the packages.
They have ZERO ACCOUNTABILITY!
AND. GOOD LUCK! Trying to get ANYONE on the phone for these MORONS!
I have three numbers on my house. Screen door and front door and on the steps!
Its just plain NEGLIGENCE!
I am not ever going to purchase anything online again if it is being shipped via UPS!
I HAVE HAD ENOUGH OF THIS CRIMINALLY NEGLIGENT COMPANY!
I STRONGLY SUGGEST YOU USE A DIFFERENT SHIPPING SERVICE.
OTHERWISE BE PREPARED TO BE SCREWED..

Date of experience: December 22, 2020
New York
1 review
0 helpful votes
Follow SOPHIA L.
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Terrible service ups
December 31, 2021

UPS is so bad that they deliveried to the wrong place, it was heavy big package more than 40pounds.
When I asked the driver he said "I don't know which store i put it at". It was so funny such a big box, he didn't know which store he was deliveried.?!
Can't believe I lost 2 big packages in the sam month. I spet a lot of fee on delivery every month for internation packages. When they said they oped investigation, after 8 days they didn't get back any answer, just closed the case automaticly. Terrible expriebces with ups! I also use DHL for delivery over 6 years and 0 lost package.

Date of experience: December 31, 2021
Colorado
1 review
0 helpful votes
Follow Russell W.
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Worst delivery service out there EVER!
November 23, 2022

UPS has got to be without a doubt the ABSOLUTELY WORST delivery service provider in the industry. I can honestly tell you that even though I rarely have any dealings with them that 9 times out of 10 it turns into a complete nightmare to say the least! I absolutely refuse to even consider them whenever I need to ship something but once in a while the people I buy from use them and it's gotten so bad I have to ask who they use to ship their items but even once in a while I forget to ask and when I do forget to ask and find out they used UPS I cringe because I always know it's going to be a nightmare

Date of experience: November 23, 2022
Pennsylvania
1 review
0 helpful votes
Follow Shiraz H.
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If you have a problem with ups - you will NEVER be able to speak to real person in customer service! They have automated system that is terrible! Don't use their service ever!

Date of experience: January 22, 2023
North Carolina
1 review
0 helpful votes
Follow Kevin D.
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I understand covid has caused but in the middle of to end of April when everything was shutdown I was receiving packages in about 4 days now near the end of may its taking 2 weeks for same package and the thing about it everyday they keep extending the day I am suppose to get package you track it it will say Thursday may 21 then may 21 it will say may 22 one even went as far out as may 26 i will no longer use ups faster and better to use post office

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
Follow SANDRA N.
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It is the worst company to send packages to Mexico. I sent some documents on April 1 and for 4 sheets they charged me 128.39 dollars because the shipment was express and would last 2 days, that is, it would arrive on April 3. Today is April 9th ​​and the package still hasn't arrived and they say that Saturdays and Sundays are closed in Mexico so I have to wait until Monday or Tuesday April 12th for them to deliver my package. It is the height of the bad attention and the lousy service, apart from being quite expensive, they do not deliver the packages on time and make them lost. Compared to the postal service that me. Charge 34 dollars and that it took 5 days. Now it's been 11 days and they still haven't delivered, how frustrating. DO NOT SEND YOUR PACKAGES THROUGH THIS. COMPANY IS AWFUL

Date of experience: April 9, 2022
California
33 reviews
126 helpful votes
Follow Ra r.
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When Amazon uses UPS I never get my packages
January 24, 2022

Amazon should tell you when they will be using UPS -- because then the customer can CANCEL the order to avoid the wasted time and order it from someone else.

UPS doesn't even TRY to deliver and send it to a nearby moldy and infectious CVS that we are supposed to drive to and pick up (and catch disease). UPS doesn't care whatsoever and offers no solutions.

Date of experience: January 24, 2022
California
1 review
0 helpful votes
Follow Tao N.
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Based on UPS tracking my package was out for delivery on Dec 27th.
The office build frontgate will be locked at 6:00PM. So I call UPS service number every hr form 5:30PM to 10:30 PM. I can tell the service center is over India. They keep telling me the trucking is coming and will make the delivery. At 10PM, I noticed the the UPS tracking page show the package is back to facility. But the service guy still till be the truck is coming. Till 10:30PM, the service lady finally told the truck is not coming. I asked to talk the supervisor. The supervisor could do nothing and told me the upper manager will call me. But that never happened.

Date of experience: January 5, 2020
Pennsylvania
1 review
0 helpful votes
Follow Michelle L.
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My package is taking so long. It's been 6 days it says it's still in texas! Is the ups in texas worthless? Do they need better workers seems like it seeing as it was basically lost for 3 days out of the 6 days it's been in transit. They even took the package from the BS in Houston and then brought it right back and now they took it out again and they have not updated it scanned it in like two days or three days. I've had no problems with any UPS people many things I have bought on chewy.com and Amazon and walmart.com all of them came in a decent amount of time sometimes faster or slower than the original scheduled time but the latest they ever were was maybe a day or two. I've had UBS from All over America and I got to say the one in Texas is not only the slowest but the most unorganized one of them all I literally have had no UPS in my life lose my package for 3 days straight or take it from the station just to return it later on that day and then take it out again in the next day like a $#*!. I feel bad for anybody that lives in Texas because their ups is the biggest piece of crap in the whole entire United States of America they should be ashamed of themselves this crap is atrocious!

Date of experience: September 27, 2020
Germany
1 review
0 helpful votes
Follow Zerra H.
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First time using them to send an expensive package directly to home and it gets so convoluted and complicated, it's delayed for almost A MONTH. Try to get to talk to a real person and not a stupid machine is very very hard and complicated and it took so so so long. And there's no way to check if they are indeed going to send you at your appointed date or not and they'll just BLAME YOU for everything.

Date of experience: July 4, 2019
Texas
1 review
0 helpful votes
Follow MAVIS C.
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BLEEPING BLEEP BLEEP BLEEP
March 28, 2022

BY FAR THE WORSE BLEEPING BLEEPING BLEEP BLEEP BLEEP BLEEP SERVICE I HAVE EVER RECEIVED. I HAVE BEEN TRYING TO GET MY PACKAGE SINCE LAST THURSDAY. I ARRANGED FOR A PICK-UP AND THEY PUT IT BACK ON THE BLEEPING TRUCK. THEN THE DRIVER LEAVES A NOTE WITHOUT KNOCKING. IT IS NOT MY FAULT YOU'RE ON A TIME SCHEDULE. IT SHOULD HAVE REMAINED AT THE SERVICE CENTER FOR PICK-UP. I WILL NEVER USE THIS BLEEPING BLEEPING BLEEP BLEEP BLEEP SERVICE AGAIN. EVEN IF MY LIFE AND THE LIFE OF MY KIDS DEPENDED ON IT.

Date of experience: March 28, 2022
New Hampshire
1 review
0 helpful votes
Follow Lisa h.
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I had some packages I ordered from Amazon one UPS trashed and the item had to be sent back. The others were items I paid for expedited shipping and UPS changed the delivery date 3 times and 4 days latter than the original scheduled delivery date. When ordering from Amazon I never have a problem when Amazon delivers. If UPS is delivering something AlWAYS goes wrong!

Date of experience: June 20, 2020
Mississippi
1 review
0 helpful votes
Follow Woody C.
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Package Tampering
April 22, 2023

The box that my item was packed in appeared opened big enough for my item to be removed. This package was handled by no one but UPS after it left Amazon. I blame UPS workers for my missing item.

Date of experience: April 22, 2023
New Jersey
1 review
0 helpful votes
Follow MARIO C.
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DAMAGE PACKAGE
June 6, 2022

I have been transferred 6 times thru all departments and nobody is able to help. They treated this package
( a piece of art) as a piece of garbage and it was clearly marked as fragile and glass.

What kind of service is this MINUS 5 BLACK STARS

Date of experience: June 6, 2022
Canada
1 review
0 helpful votes
Follow Q J.
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HORRIBLE
May 22, 2020

They deliver poorly. Dont five their employees PPE and then say that its not our fault that they have to stop operations untill they get gloves for their employees as they are getting sick.

HORRIFIC COMPANY WITH HORRIFIC STANDARDS. I WOULD PAY $100 EXTRA TO AVOID UPS. If the only shipping service is UPS the package is not worth it.

*Note: by no means is this on the employees but on managment and the company. STAY AWAY

Date of experience: May 22, 2020
Canada
1 review
1 helpful vote
Follow Dewi T.
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UPS delivery person never call, nor press apartment buzzer. They just came to our apartment to stick a door tag. This is not the first time. Last year we had a very bad experience with UPS. Like usual they left a door tag, we came to the store written on the door tag, only to find the fact that the package wasn't there. They changed the pick up point without any notice. So we tried to come to the other UPS pick up point right away, but the store closed 1 hour earlier than the time written on their website and their store door. We called them on our way to the store to check and to make sure that they were still open when we got there, but the person said that he had some personal thing to do and had to close the store 1 hour earlier. We asked him to wait up for 5 more minutes, since we were closed to the store. But he did not care and still insisted that he would be leaving in 2 minutes. It was a very important package and the delivery had been delayed by UPS without any clear reason, so we still made it to the store 5 minutes after he hung up the phone, found the store was closed already, while the opening time on their door showed they were still open.

Today it happened again, we were at home waiting for the package to be delivered. No call, no buzzer, they just left a door tag, and wrote a note saying "sorry we missed you..." They didn't even try to let us know that they were here, how do we supposed to know.

Date of experience: November 23, 2021
GB
1 review
0 helpful votes
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Good
March 27, 2023

The good stuff
I wasn't home so they delivered to a local collection point which was very handy.
The negative stuff
The website didn't work when i tried to change the delivery date
Error error code: LASSO_1010.

Date of experience: March 27, 2023
California
1 review
0 helpful votes
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Bud service
December 19, 2020

The workers of this company are inept they do everything wrong I would never get this service they do not deliver the packages on time and they do not provide correct information about the deliveries

Date of experience: December 19, 2020
Michigan
3 reviews
0 helpful votes
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Team Leader
July 8, 2022

A fun job for people who love to manage a small group of 2-4 people and wake up and 2am. You only get 4-6 hour days because it part-time but it comes with full-time benefits!

Date of experience: July 7, 2022
Texas
2 reviews
0 helpful votes
Follow Steph C.
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Shipping is more expensive but I've never had more than a 1 day delay; often I get packages early. FedEx fails to deliver in time every single time I've used them. Usps is usps.

Date of experience: January 19, 2024

Overview

UPS has a rating of 1.4 stars from 2,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UPS most frequently mention customer service, next day and tracking number. UPS ranks 395th among Shipping sites.

service
1,029
value
916
shipping
994
returns
718
quality
859
+527