UPSReviews 2,216

My Husband & I were expecting a pkg, went into this store 3 times to pick up pkg, everytime one of us asked for the pkg they said it was not there or they could not for my husband he would have to come in and visa versa. Once they told us we needed a tracking number, we got it and went in to get pkg, took FOREVER. Then found out the pkg had both names on it but because we asked about one name or the other, they would not release pkg. Pkg had been there for 5days. Employees move very slow, like they do not even want to work, they are rude and act like we should be happy they will even wait on us eventually. I have had a UPS mailbox in other areas for more than 7 years and never been treated so badly. I do not know how UPS allows them to keep their franchise. I'm sorry to sound so harsh and I am going easy on them. And I'm not one to complain as customer service is hard however, when employees are this bad, something needs to be done about it. Thank you. My contact info is Sherri Sanchez *******@gmail.com *******610

Consistently get this crap from UPS:

1. Given delivery date. Package delayed a day.
2. Given new delivery date and time of 11am-145pm or something similar.
3.3pm and no package. By 8pm, given new delivery date and time notification via email.
3.1-2 days later finally receive package. Wasted time staying home waiting for package due to UPS laziness or incompetence.

Also, when I try to follow delivery, it just shows the truck moving around my area but never actually delivering. It's as reliable as the Dominos pizza tracker.

It's 10:46Pm and my package never came. Not surprised.

I was charged $31. For overnight delivery from Fort Erie to Sudbury. After 3 days the package was not delivered so I called and they put a trace on it. It was finally found and delivered in 8 days. I thought I might deserve some fee reduction. I called and was told they do not give refunds for such delays. I asked to speak to a manager. I was put on hold for 10 minutes then the phone rang for 20 minutes with no pick up and finally rang busy. I called back and was put on hold again for 20 minutes then spoke to Ces who confirmed the policy of no refunds or fee reduction. I will never use them again. I think many others feel the same way.

UPS was supposed to deliver a computer to me in 2 days. It has been 7 days and I still don't have it. They have "guaranteed" delivery 3 times now. Still I have nothing. Their customer service representatives in the Philippines are not helpful. They're polite enough, but do nothing.

UPS=UTERLY PATHETIC SERVICE. DROPPED OFF AN ENVELOPE ON 12/29/20. A FULL 7 DAYS LATER THE ENVELOPE STILL HASN'T BEEN DELIVERED.
NO ONE WANTS TO TALK TO YOU, WEBSITE, CHAT ALL STINK. THEY SHOULD FOCUS ON WHAT THEY DO BEST, LOSE PACKAGES AND AGGRAVATE CUSTOMERS!

The worst delivery service in the world? Probably. I buy lots of things online that get shipped by UPS and they are, without a doubt, the worst shipping company I've ever dealt with. Their tracking information is never right. Their estimated delivery times and dates are wildly inaccurate. They lose things. And there is absolutely no way of contacting them to find out what's going on - the telephone number gives you an option to be put through to an agent only for you to get a recorded message and then be cut off, the chat facility is a Chatbot which is useless and I strongly suspect that emails are handled by a piece of software too. Appalling service all round but especially customer service. If you run a company shipping goods to customers then please don't use them.

I did not received my package on time, it was my grandkids Christmas presents!.
It took for ever to delivered!. I'm so disappointed this ups

UPS is supposed to make two attempts at parcel delivery in case no one is around. In my case, that never happened. On their first try, UPS left the package on the front of my door, three feet from the sidewalk. The package was stolen. I tried to contact UPS but their customer service department does not seem to exist. If I could give you zero stars, this is what I would do. As far as I am concerned, UPS is deliberately deceitful.

I needed to ship a package for my sons Christmas gift.
Never having shipped with this company I decided to try it. This will be the last time I assure you. After paying almost $80.00 for shipping and was told the package arrival date was on 12/24 according to tracking this hasnt even left the state. The package will now be delivered on the 29th Merry Christmas to my 16 yr old son. I called the local store and a rude gentleman answered, he advised me to call back on Tuesday for a manager. Now I am irate so I called the corporate line not much better While explaining my situation I was cut off and quickly transferred. AFTER WAITING ON HOLD I was told so sorry yes this is quite a large sum for shipping but we cant help you. This is the worst shipping experience and customer service. I should have looked at the company's customer star rating.
If it was possible I would rate you a -2 for upsetting my sons christmas! From now on I will be using other carriers for my future shipments! The entire company should be ashamed of themselves!

One of the worst and sloppy service providers you could choose from. They have delivered a damaged shipment to my address and they are not ready to accept their mistake nor ready to help their customers.

Don't ever choose these guys for shipping your products, desperate damages gaurenteed by them. Look at my situation and make a vise decisions.

I had ordered a product from Malaysia, these guys damaged the shipment in the airport. All the boxes where opened for security checking and none closed nor taped and the worst part is they have not placed the safety cushion in the right place. Due to which shipment got damaged and more henious crime is connectors were also stolen from my shipment. These guys are theifs and least rated criminals. Practising unethical behaviour and criminal personality at work in airport Customs and clearance.

Even in the worst case scenario don't ever choose UPS for your shipping needs. It's better to find an alternative service provider than choosing UPS. Apart from deliberately damages, delays. They also steal your goods. Stay away from these scamsters.

ABSOLUTELY TERRIBLE COMPANY! I honestly cannot say anything nice about this company. Was unable to upgrade my shipment for earlier delivery. Had to repurchase a whole new label for 350 dollars. Then after 45 minutes being on the phone with multiple customer service representative who had no idea what they were doing I went to request a refund from the first label I bought (which cost me 316), they told me they have to wait for the charge to go through then I have to call back next week and re-request a refund. When I asked why cant you just cancel the charge seeing as how I never used the label they said they are unable to do that. She then told me I should call my bank and have them remove the charge by claiming fraud... Needless to say UPS is the worst company ever to ship with and not worth the hassle.

This company is USELESS!
3 TIMES in 10 days they have left my packages at the wrong address. Three different addresses actually. I know because I get the text messages saying my delivery was at the front door but it wasn't.
SO... I get in my car and drive around the neighborhood on the hunt for UPS and or my package. Oh I found the packages alright. Three times at 3 different addresses.
This company is just a joke. Truth is they don't care where they leave the packages.
They have ZERO ACCOUNTABILITY!
AND. GOOD LUCK! Trying to get ANYONE on the phone for these MORONS!
I have three numbers on my house. Screen door and front door and on the steps!
Its just plain NEGLIGENCE!
I am not ever going to purchase anything online again if it is being shipped via UPS!
I HAVE HAD ENOUGH OF THIS CRIMINALLY NEGLIGENT COMPANY!
I STRONGLY SUGGEST YOU USE A DIFFERENT SHIPPING SERVICE.
OTHERWISE BE PREPARED TO BE SCREWED..

On November 18,2020 I went to the UPS located at 4728 Spottswood Memphis, Tn. I paid for a package to be shipped next day. The cost was $64.11. I was told that the package should arrive the next day if not the day after. The package did not arrive to the location until November 25,2020 7 whole days later. Not to mention, some of the pieces(nuts and bolts) were missing but I didn't even report or complain about that because the package wasn't insured. I was told that they would have to do an investigation on the package arriving to it's destination late and it will take about 7-10 days. I went to UPS today December 22,2020 to inquire about the investigation just to be told that I will not receive a refund, credit, or anything because packages are arriving late due to COVID. Sounds like pure BS to me. So I just spent $64.11 for nothing. I might as well shipped ground for $51.11 less than what I paid. I thought the customer is always right or at least UPS should have compensated me in some form of fashion making at least my next two shipments free. Especially by me being a loyal customer due to me being a business owner I shipped through them quite often. I can truly say UPS has been a great disappointment on this transaction.

DO NOT USE UPS.

My package was suppose to be delivered at 930am 5 days ago. I've been using their tracking number and it changes every time it gets close to the estimated time of arrival. I understand that it is the Christmas season and estimated times might be alittle later but over 5 days. Oh surprise, surprise the estimated time has changed yet again.
Use Fed Ex or even Canada Post would be faster than these guys. I would have given 0 stars if that was an option.