UrbanOG

This site is ok. They have a few good items. However, they are SLOW when it comes to processing your order which means it takes over a week before you get what you ordered. Also, DO NOT ORDER ACCESSORIES from them. Do not order accessories from them for yourself or as a gift for other people b/c if you end up not liking the item whether it is a belt, purse, hat, etc... THEY WON'T LET YOU RETURN THEM. So read the fine print before purchasing those kind of items for yourself or for other people.

Custumor satisfaction? This. Website is a joke. I called to resolve and issue about loosing my 25% code for a 300 dollar purchase I was going to make and they basically told me to bad so sad and I quote "this isnt victorias secret" and thats obvious! I will NEVER order from this site and will make sure I let everyone know how you operate things. I have never been so disspointed In how I was treated. I will be posting as many revewis as I can to make sure people are not treated the same way i was!

I absolutely love this website. Ive ordered multiple times and my items were shipped quickly. They even give you free samples, from gum to shampoo and hair razors. My order number is UOG*******.

I have ordered from urbanog.com a couple times and shipping was faster than expected ! . Love them !! And they my had size 11 shoes... order no . UOG*******. Haven't had any issues.

I made a order (UOG*******) through this site a week ago and I must say at first I was very nerves from ordering from a new site but I was very pleased with the prices and also how fast I received my order! I would purchase from in d near future!

I saw a pair of shoes on Pinterest that I immediately fell in love with and assumed cost over a thousand dollars and was a high-end name brand. Even still, I clicked on the image and was taken to the Urbanog site and saw that the shoes were under $30! I grabbed my wallet and purchased them right then and there. Afterwards I decided to read reviews - and saw multiple negative reviews about peoples experience ordering shoes. This worried me but I had to have these shoes! Now that my order has been completed - I have nothing but good things to say about this company! I have no idea where these negative reviews came from, but I had an amazing experience! Ordered my shoes on Friday afternoon, received confirmation Saturday morning, and my shoes were at my house on Monday! This was not even a rush shipment, just normal shipping! Totally easy, painless ordering - unbelievable prices - and my shoes are just as beautiful in person as when I first saw them on Pinterest. I will be ordering from this site again! :D

UrbanOG offers exceptional customer service by contacting customers to update them on their order if there is anything wrong with the item (just be sure to choose the contact me option before checkout). I ordered a pair of over-the-knee-boots & shortly after I received both a voicemail and an email with photograph attachments notifying me that my boots had a very minor defect. There was a small glue smudge (coming from the manufacturing company when the boots were being made), since they were not in absolute perfect condition, the company contacted me and offered an additional 30% off the boots (other options such as replacing the item or accepting a full refund was also offered). However, since the boot had a very tiny glue smudge in the photo I decided to take a risk and accept the discount anyways; I was refunded back to my original payment method.
After a few days I received my boots and I could barely notice the glue smudge! Definitely worth the price and discount! Very happy with my overall experience with UrbanOG, and the sizing was also perfect.
Not only did I use a 25% promo code but I also got the 30% discount for the glue smudge on top of that, wow what a steal! You just cant beat that pricing!
Weekly promo codes are offered on their site, making items very affordable for anyone who is on a budget, they even offer Deal of the Day items with shocking prices you just cant resist!

I ordered shoes yesterday 12/26/12 morning EST. Urbanog being on PST didn't get my order for a few hours. My order was over $50 which should have been free shipping. After entering the free shipping code twice, it still didn't work. I emailed their customer service immediately to ask for credit. Not even a few hours later I received a response email that my account had been noted to receive credit, and they were forwarding my request to their finance department. I read a lot of reviews that their customer service was bad, but so far my experience has been positive.

The boots are scheduled to be delivered to me in New York by Friday 1/4/12, which I think is great turn around given the weekend coming up and the holiday. I didnt receive an email stating they were shipped. You have to go to their website and view your account. That is where they post all of the updates like shipping and tracking.

I will update my review when I receive credit for the shipping and when my boots arrive. I ordered 2 pairs and I am interested in seeing how they fit and what condition they will be in.

I, like several others read the reviews of this store after placing my order. Naturally, I proceeded to freak out because I had placed a relatively large order and thought that I had thrown my money down the drain. Fortunately I was wrong. The service I received was excellent. The order took several days to process but arrived at my house within 2 weeks, which for me is acceptable. I received a report of damaged sandals and they were promptly removed from my order. Customer service said that I would receive the refund within 5-7 days, however I received the refund in 2. The quality of the box which everything came in was sketchy, but everything turned out to be neatly packed an in great condition. I would DEFINITELY buy from this store again. The only reason I gave this site 4 stars instead of 5 was because it seems a bit unorthodox to have completely remove a damaged product from an order without replacing it. And I really wanted those sandals haha. But I didn't have a single problem with customer service, the way they handled everything was smooth and I didn't have to make a single phone call. Maybe the customer service is a regional thing, or maybe they started listening to complaints, but my service was really good and I highly recommend this store to girls who want cute shoes/clothes with great prices.

I wish I had read reviews before I placed an order with them. I've been loitering the website for a few months, loving the selection but not quite ready to order yet. During this time, I had issues with my Cart. I would add items to my cart and as soon as I logged out, the cart would empty. I emailed customer service, and at first they told me that when items are out of stock, they disappear from the cart. I made it very clear in two of my emails that they weren't out of stock, they were new arrivals and i was able to add them again, but they would keep disappearing. What is the likelihood of over 10 items all going out of stock at the same time, repeatedly? Then they told me it must be my computer... although I've tried on three different browsers and 4 different computers, with the same result. They were uninterested in helping me and insisted it was something on my end.

After that, I was a little reluctant to order but they had a cute pair of pants that I really want and some tops. I placed my order 9 days ago and while they diligently charged my card, I haven't received an email that my order had been processed nor shipped. NINE DAYS! When I call, I'm forced to wait in the queue forever, and after 10 minutes, no one still has answered. I've emailed them with no response.

I don't recommend anyone ordering from them unless you are patient and enjoy being dodged by customer service.

I have been on this site for a few years and they never disappoint. Great prices always something on sale and fast shipping.
Order No: UOG*******
Order Date: 2017-10-26 15:21:34

I have ordered shoes from UrbanOG for a few years now. I really love how they fit exactly to your size. Very comfortable, especially the boots or platforms! ORDER # UOG*******

I love shopping at UrbanOG. I last ordered a shoe and it was just as I imagined, PERFECT everything. I havd no trouble whatsoever

Thank you UrbanOG for the fantastic customer service

Would definitely recommend!

Order number: UOG*******

I ordered the fishnet mesh v-strap thigh high flat sandal order No: *******. Sandal fit true to size fishnet mesh looks and feel durable. Over all Sandal is great very pleased with this purcahse.

Ordered my shoes on 11/28 & got them today 12/3. The shipping was quick despite the holiday season for all parcel deliveries. I got a confirmation that they had recieved my order but never got a tracking number. After all the bad reviews regarding Urbanog I got a little worried and called customer service. It did take them a while to answer. The girl on the other end was not rude but she did not sound like she liked her job. I did my best not to upset her and asked when I could expect delivery confirmation. She answered simply "tomorrow and if you don't, call us back". She failed to ask me my name or confirmation number. I personally work in retail and own a clothing business. I know sometimes things can get hectic... But there is no reason to treat customers that are keeping you in business rude or act like you don't want to help them. Sadly one of my shoes was damaged, not that bad though it was missing a spike and some of the leather was bent. They even looked like they had been worn before. Either way I am a DIY kinda gal and just happend to have a spike that resembled it. I got my glue gun out & stuck that sucker back on there. Oh yea. Forgot to mention this is the first & last time I will ever shop with them :)

I stumbled upon UrbanOG from a Google search one day. Since I hadn't ever heard of the site, I googled it and found the poor sitejabber reviews and got really skeptical about the legitimacy of the website.

But it was too late for me, because I had already seen a dream dress posted and I needed to try to obtain it. I gambled with my $30 and I'm so glad that I did. When ordering, I wrote a note to them about sizing and they actually called me to tell me that they read my request but unfortunately could not fulfill it. I've never experienced customer service like that from an online store... It was awesome. (& reassuring!)

The dress came and it was perfect. I've since ordered two more dresses, a romper, a bralette, and a pair of shoes. All have been high quality and they arrive really quickly after processing.

I don't normally take the time to write reviews but I saw so much negativity for a company that I've had such great experiences with & had to spread the word.

NOTE*
I haven't gotten confirmation emails on any of my orders which is an unusual practice and definitely had me concerned in the beginning. I recommend making an account with them so you can always track the status of your orders.

Urbanog.com sucks, garbage company. Took a week to process my order (after I had to call LONG DISTANCE a bunch of times for random order problems) and when they FINALLY did ready it for shipping, I got ANOTHER email telling me that there was now a bunch of "manufacture defects" on TWO pairs of shoes, and that I had to call them to approve the junked up shoes before they could ship them. Great. But that wasn't all, there was also a problem with the third pair which was that it was the last remaining one in that size and therefore they can't ship it (WTF? Why is it listed on your site in that case?) and would I like a refund or another item. Like, seriously?

Keep in mind they sent this email at 5pm on Friday so I'm pretty sure I will have to wait until Monday for the next "update" on my order. So that'll make 10-ish days just for it to leave their building. Seriouslyyyyyy?

Judge for yourself but all I'm saying is, I am NEVER ordering from there again.

Urban Og is by far the best online shoe service, from their shoes to their customer service! They always carry the latest styles with fantastic prices. I Love Urban Og!
#*******

I have ordered 6 pairs of shoes from them on 5 different occasions. I absolutely LOVE the Quality, and how fashionable their variety of shoes are. I would definitely recommend buying from them.

I ordered 4 pair of shoes and I love them all. They were affordable, super comfy, and cute! I ordered from Urbanog.com before, they always have an amazing sale.

Urbanog is a horrible HORRIBLE site! I bought a pair of heels for $80. & it took them 6 days to process, JUST TO PROCESS a pair of shoes. I canceled my order because I knew they would t arrive on time. I had to email then because when u called, no one ever answered. They then emailed me 2 days later saying that my package was shipped, & ignored the fact that u cancelled the order! The then told me that I had to ship the package back to get a refund. I did so. IN THE ORIGINAL BOX, & ON TIME! They then ONLY GAVE ME LESS THAN HALF MY MONEY BACK! They stole $46 from me & refuse to give it back. I lost all that money on a package I didn't even want. I filed a dispute with my bank & they said "She does t deserve her full refund" HOW NOT? Everything was returned in perfect condition! They SUCK. Never shop with them. They are a scam

I am very dissatisfied with the whole customer service an company in general I ordered shoes on 8-24-19 I have yet to receive my shoes call customer service number several times never got an answer also emailed for them to write me back about confirming my address still have not talked to person yet or have not received a refund or gift card nothing do not order from them seems like a SCAM SCAM They will never get my service a again an I going to report them VERY VERY VERY DISHONEST COMPANY DO NOT ORDER FROM THEM UNLESS YOU HAVE MONEY TO GIVE A WAY THEY R THIEVES

Order number*******

Awful, horrendous customer service and would not refund the shoes I bought. Not shopping here again. The prices aren't even that great, so I don't know why I shopped there in the first place.