• UrbanOG

UrbanOG

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Overview

UrbanOG has a rating of 3.8 stars from 210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UrbanOG most frequently mention order number, great quality, and cute shoes. UrbanOG ranks 23rd among Shoes sites.

  • Service
    22
  • Value
    23
  • Shipping
    23
  • Quality
    22
19
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How would you rate UrbanOG?
Top Positive Review

“Wanted another pair!”

Denisse J.
5/15/20

I loved this sandals so much so I ordered another pair. This time in a beautiful tan color. The shipping was fast. I really recommend UrbanOG and will continue to purchase from them because women never have enough shoes Order #2413612

Top Critical Review

“Terrible experience”

Cole H.
5/14/22

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

Reviews (210)

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customer service (47)
Thumbnail of user alexisw47
1 review
0 helpful votes
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January 23rd, 2018

I absolutely love my boots! They are just the right size and fit and look great on me! I will definitely shop there again. UOG*******-order #

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Alexis,

Thank you for sharing your experience!

XO, UOG

Thumbnail of user jenniferd205
1 review
2 helpful votes
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July 31st, 2017

I tried placing an order for a pair of boots online, but every time I clicked the place order button I got a red screen and a warning that I may have been redirected to an illegitimate fraudulent site. I decided to call the company directly and see if other customers had experienced the same problem. I also decided it would be safer, and more convenient since I was already talking to a company representative, to place my order over the phone. I was told that the company does not take phone orders! I've heard of a company whose orders have to placed solely online. Not only that, orders can only be placed using a regular PC and not a phone or tablet! We haven't had a home PC or internet in years. We use solely our phones and notebooks, and I'm sure we're not the only household who feels a home PC with overpriced Internet service is outdated. I became a little skeptical about this company when I got the warning when trying to complete my order online, more red flags were waved after finding out they won't take orders over the phone, and I just finished reading a lot of bad reviews mainly from customers claiming their credit cards were either overcharged hundreds of dollars or the number was stolen and used to make fraudulent purchases that totaled hundreds and sometimes thousands of dollars. I absolutely loved the pair of boots I was going to purchase and the price was very reasonable, but between the warning I received online and being told that they won't accept phone orders my intuition is screaming at me not to risk doing business with UrbanOG. I'm afraid the company itself may not be a legitimate business. If you have had a positive experience with this company, please comment and let me know about it. Thanks!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Jennifer,

Thank you for taking the time to write a review and bringing this to our attention! We are always looking for ways to improve! Our site engineer is currently looking into the error message to have it resolved asap. The privacy and protection of our guests’ information is a matter we take very seriously and we have worked swiftly to resolve the fraudulent crime that occurred earlier this year. We understand your concern and do apologize for the inconvenience of not being able to place a phone order. We understand the anxiety and frustrations that can be created, because of this; however, phone orders are not accepted to ensure customers' security. It is safer for you to place an online order where your information is encrypted, rather than providing all your information over the phone. Feel free to let me know or give us a call to address any other concern. Our primary concern is to help the customer feel safe and comfortable shopping on our site!

Customers have reviews written on Trust Pilot and our Facebook page as well if you want to take a look there.

XO, UOG

Thumbnail of user melissaj72
2 reviews
0 helpful votes
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May 23rd, 2017

These people stole my credit card information to make outrageous purchases the the thousands after I ordered 4 items from their website. BEWARE

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Melissa,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Thumbnail of user danab84
1 review
0 helpful votes
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January 19th, 2018

I love this site for shoes. They have some of the best styles with such reasonable pricing! Yes, UrbanOG, I love you!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Dana,

Thanks for your loyalty!

XO, UOG

Thumbnail of user janicer183
3 reviews
2 helpful votes
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May 14th, 2020

I was very pleased with my order that I placed on this site. Love my items. Order No. ******* Thanks

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Janice,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user glorias6
1 review
1 helpful vote
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December 2nd, 2012

Once items were in my shopping cart, proceeded to check out and was told that my cart was empty. This happened multiple times. Ridiculous web site

Thumbnail of user najibahd1
2 reviews
2 helpful votes
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July 2nd, 2019

(Order *******) I bought two pairs of shoes for a wedding coming two weeks later on 6/14/19. Five days went by and no shipment. I emailed them asking what the hold up was as I wasn't sent any email or notice regarding my order other than the fact that it was placed and obviously they took my money already. I was told it'd ship by end of day. Then about two hours later I'm sent an email stating that my items were "defective" and couldn't be shipped and that I could either arrange replacements equal to the original amount or if more, I'd have to pay the difference, or get refund. Me being foolish to think I was dealing with a legitimate company, continued with getting replacements (which was no easy task). They had one the same exact pairs I bought but over twice the price. And then I browsed and saw the other same pair, same price color, and size right on the site up for purchase. They lied. I emailed them only to get a bunch of lame excuses that made no sense. Since I was desperate for the wedding was now a week away with no other options, I ended up choosing one original pair and a new pair slightly more in price and paid a difference via PayPal. It was successfully confirmed and my order was updated along with tracking. That was two weeks ago... it's been almost three weeks since I even placed the order to begin with and still no package. I emailed them asking for a refund twice since the order is obviously never going to come, and was completely ignored.Not one response... And don't even bother calling, their number is fake. This company isn't legitimate do not buy from them they'll take your money and you'll get nothing in return.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Dear Mikielle,

We're sorry for the inconvenience. I checked your order and Amazon lost your package. Here is your tracking link: https://track.amazon.com/tracking/9261290986894800026258

I already requested a refund for your lost package. You should receive that shortly.

I would like to take a moment to address your situations. UrbanOG is a honest company which has been in business since 2005. Your order was placed: 2019-06-14 15:13:04 Friday afternoon. UrbanOG does not process any orders over the weekend. We contacting you on 2019-06-18 11:21:44 Tuesday regarding the defecting items we found in your order. Your order was shipped out 2019-06-19. Its unfortunate that Amazon shipping lost your package, but we did fulfill your order.

Again, we apologies for your inconvenience.

Thumbnail of user immanuellao
1 review
1 helpful vote
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May 10th, 2012

Well i order a blazer 5 days ago. They still haven't shipped it. It looks like they are just sewing the blazer. WTF. Why waste your customers time.?

Thumbnail of user staciec2
3 reviews
2 helpful votes
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October 28th, 2013

I love there shoes! The Item match the exact object you will receive. I recommend this online store!

Thumbnail of user wandaf17
2 reviews
2 helpful votes
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January 24th, 2018

They were efficient and helpful and pleasant to speak with. They handled my return in a timely manner.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Wanda,

Thank you for sharing your experience!

XO, UOG

Thumbnail of user theresah63
1 review
0 helpful votes
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November 22nd, 2017

I just received some sandals from this site. It was my first time purchasing sandals and I was impressed. They were very affordable and comfortable.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Theresa,

Thank you for sharing your shopping experience!

XO, UOG

Thumbnail of user cecea1
1 review
0 helpful votes
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July 17th, 2017

Really like their style, and it's cheap. Shipping wasn't as fast as I thought, but still came in fine (like 4 days?).

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Cece,

Thank you for taking the time to write a review! Please let us know if on your next order you would like for us to ship it out on the same business day as standard ground!

Thumbnail of user crystals282
1 review
0 helpful votes
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October 2nd, 2020

I love all my shoes and purses i recommend UrbanOG.com to all my friends and family check out their site you want regret it

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Crystal,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user rebeccam175
1 review
0 helpful votes
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November 3rd, 2017

Order number: *******
Love love this website, I have ordered so many times from this website, I cant even count. Great quality shoes!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Rebecca,

Thank you for sharing your review!

XO, UOG

Thumbnail of user kittys13
1 review
0 helpful votes
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April 9th, 2017

The company is fraud they blocked me off the website people don't order from here I'm telling you this company is fraud

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Kitty,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Thumbnail of user kennishap
1 review
0 helpful votes
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October 25th, 2017

Just what u was looking for. The shipping was quick and the quality of the boots are great. Cant wait to wear them this weekend.
UOG*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Kennisha,

Thank you for taking the time to write a review!

XO, UOG

Thumbnail of user enjolid
2 reviews
0 helpful votes
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November 8th, 2017

Love my jogger pants, very soft comfortable with high elasticity. Would recommend to others. Great for wide hips and thick bottom.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Enjoli,

Thank you for taking the time to share your review!

XO, UOG

Thumbnail of user stephaniem1355
1 review
1 helpful vote
  • Send Message
July 31st, 2020

Definitely recommend this website! Fast shipping, affordable, great customer service! My Order is #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Stephanie,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user brittneys63
1 review
1 helpful vote
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June 3rd, 2020

Great customer service. Fast shipping, true to size and shoes look exactly like the photos. Would 10/10 recommend

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Brittney,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user ll311
1 review
0 helpful votes
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December 10th, 2019

Have ordered several times and always had a pleasant experience, best online shoe store I've used

Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi L. L.,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user delilahg3
1 review
0 helpful votes
  • Send Message
June 6th, 2017

After making a purchase with them they have tried to charge my credit card 4 times for thousands of dollars!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Delilah,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Thumbnail of user shannonw127
1 review
2 helpful votes
  • Send Message
March 26th, 2019

Fast shipping, great quality and exactly as pictured! I always have a good experience when shopping in urbanog.com

Order #*******

Thumbnail of user tiar27
1 review
0 helpful votes
  • Send Message
April 7th, 2020

I love everything about UrbanOg! I always get my orders in a timely. They always have great sales and I just freakin love them lol
#*******

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Tia,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user christinac137
1 review
0 helpful votes
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December 22nd, 2017

I ordered from Urbanog.com my order number is UOG*******. I was very satisfied with my order. Will be ordering again. Great prices.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Christina,

Thank you for sharing your experience!

XO, UOG

Thumbnail of user stephaniea182
1 review
0 helpful votes
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July 5th, 2019

My order number was UOG*******. Everything was perfect... fast shipping and cheap prices. I was skeptical at first but it was exact.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Stephanie,
Thank you for the awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

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From the business

We carry a variety of styles in women's trendy shoes: flats, sandals, gladiator sandals, heels, boots, knee high boots, over-the-knee boots, booties, wedges, pumps, sneakers, and even trendy items such as LED shoes for your wildest party. We also carry trendy and sexy clothing items such as swimwear, dresses, tops, jeans, skirts, fringed vests, shorts, bermudas, rompers, and more. Explore a wide selection of apparel and stay on top of the seasons hottest looks!

Company Representative

Thumbnail of user shellym16
UrbanOG C.
Urbanog's priority is to make you look and feel beautiful from head to toe! We strive to offer the latest fashion trends for young women at an affordable price

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