Urban Outfitters

We purchased online, the wrong item was sent. I e we're told a replacement would be sent to us and they gave us a return label via email for the wrong item. The wrong item was sent back and we still have not received the correct item, reached out again for them to tell me it is out of stock and I would receive a refund. 3 weeks later no refund and I reached out again for them to tell me package is in process to warehouse and I will not get a refund until they receive the product. The WRONG product that we received. It has now been 1 month. We will not be buying from this company again, plus the customer service is not able to provide any information. They did not have the order # or tracking #. Very frustrating experience.

They mess up orders, they don't follow up with what they say they will do. Lost packages that never arrive or arrive weeks later. Customer service is terrible! I can't tell you how many time I have been promised someone from customer service will email me with the solution, no one ever does!

I ordered size 7.5 Women's shoes they sent me size 5.5. I have to pay for the return when they messed up! Also no guarantee I'll get my money back but store credit instead. I would rather not ever spend another dime at this store.

Wish I looked at the reverse before I placed my order. I placed my order on Dec 26, and got an email saying it shipped on Dec 27, and the tracking number I received for my package keeps saying ' awaiting carrier pick up ', now it has been over a week, still no updates, when you call the customer service, they just ask you to wait. It's ridiculous, never had a company this had before, never shop there ever again!

I wish there was an option to give 0 stars.I ordered a sweater, and it was delivered. I got a completely different sweater than the one I ordered, and after being connected to multiple different associates I learned that I had to go through the process of a return for the wrong sweater in order to get a refund on the correct sweater. The cherry on top is that the sweater I wanted all along was now sold out, and they cannot send me a new one. So, if I want to be refunded (which obviously I do) I have to process a return (which is a difficult process) on a sweater that I never ordered in the first place. They offered nothing else. If this company makes a mistake, it will become your fault and there is nothing they can do to help you. I will not feel comfortable ordering from here in the future, and warn others.

My item return status was shown as received almost a month ago but till date there is no refund processed. Contacted their live chat twice and they told me they cannot confirm if the item was even received. Keep repeating that they do not have this information and that I can only wait (mindlessly). So what is the point of the returns tracking number and status update? I have been more than patient but it is still appalling to receive such replies. ZERO customer service and after sales service. 1st purchase and never again. Bring your business elsewhere guys.

Urban Outfitters is a company that does all it can to maximize profit, especially surrounding its cheap website template. They are too money-hungry to hire a dedicated dev. Team to create a website that doesn't become unresponsive every time someone clicks on an image to zoom in or click through the reviews. Whenever I use the website, it feels like I'm using an old Toshiba laptop from 2006 that's getting ddos'd.

Honestly, I haven't had any negative experience with the actual clothing I bought from this company, but just keep in mind that Urban Outfitters is fast fashion - too expensive for its own good. The website itself highlights that poor quality.

I visited the market street store in Boston, Mass on 13 October, but was not able to write this review until now. The first problem was attempting to pay for a scarf I had selected. The cash register was not available which forced me to have to walk a maze, up stairs, finding no staff, having to walk down a long hallway, then down two flights of stairs to finally locate a cashier. The female cashier, never greeted me and acted annoyed that she had to work. I mentioned to her that this store made it difficult to make a purchase. She stated that there was only one cash register for this very large store. I purchased my scarf as as I was leaving a young caucasian female arrived to pay for her purchase and was very pleasantly greeted and asked, " can I help you? Very different from my experience as an African American. Another reason for Boston being labeled as the 5th rudest city in the country.

I ordered something in November. An email was sent saying it is on back order. Over the weeks item was shown in stock mine still not shipped. Called a few times was told it would ship. Still hasn't. Shame on them ordering a month before Christmas shouldn't be a problem. Over promise under deliver. I will never shop there again

I bought overpriced jeans for their quality thinking that they would last for a while. Two months after my purchase jeans got ripped apart. I am so disappointed because I was really happy to buy some "good quality" jeans.

I ordered a bedspread mid-December. Hello! It's nearing mid-January. In the box contained a hairy furry pillow and not my bedspread! Customer service told me to go to ups to return it. Go to a UPS store in Minnesota freezing temps on my dime for your mistake! They changed it to pick up at house. One week the box was on the porch wet with snow. Never picked up by ups. I called again and was told to bring it to an ups store. To date they charged me and I still have no product. At least 2 hours on phone calls with them. I would stay away from this company! Too many good companies to order on line then go through the stress with this company.

I purchased two items from urban outfitters three days ago, and the customer service emailed me one item is out of stock, I want to cancel my order since they haven't dispatch yet. But they told me I can't cancel my order because it is processing. How ridiculous it is? Last minute inform the customer the item is out of stock and can't make any changes from that. They didn't update their stock in time and let only the customer knows three days after. They don't value customers, what they do just inform you what they are going to do. Really disappointed.

Online Orders constantly got cancelled with no reason.
Reached out to CSR, can't fix my issue and can't even tell me what is wrong just told me to call some line … after one week of waiting for the email response they promised and never sent. I'm good without buying anything from this overpriced store.

I recently visited the Urban Outfitter store in Columbia SC to return a online purchase. It's been a while since I have shopped there in person but it has always been a pleasant experience in the past.
This time, immediately after entering the store, I was very distributed by the extremely loud music with absolutely filthy lyrics,
Not appropriate, nor becoming of a public place of business.
Management should seriously reconsider on what kind of songs are played in their stores and make sure that employees and supervising staff adhere to such policies. I definitely wouldn't want children to be subjected to this kind of language.

Placed an order online for 3 items. Only 2 arrived and both the wrong size. Cannot get a refund, customer service is abysmal. Can only chat online and then they cut you off. Emails are completely ignored. How this company is still trading is beyond belief. Watchdog needs to look into this. Would give minus stars if I could.

Terribly poor customer service. Urban Outfitters has lost my return package itself and they are trying to transfer the problem to me and DHL. Now more than 7 months and 100 emails further, no money seen yet and on every email you get a content-less reply which does not take you any steps further.

Would give 0 stars if possible!

Love their huge selection of Vans & Converse. Dig their sweats and the store is always having a sale. What's not to like?

I see a lot of unhappy peeps on this. I don't get why they're so angry? If you've got a problem, then just contact them. If it's still leading to no where, contact your credit card bank.

If everyone were forced to work in retail, they'll all be a tad more understanding and empathetic. No one's perfect & mistakes do happen. Be more human.

Getting back, Urban's totally the place to go if you want trendy styles. Perfect place for me & my gf to go. We just split into our individual sections and meet up in the Home section.

Shopping online is super easy too. Love Urban.

Horrible experience! Order was placed on a a Tuesday - Next Day Air, order confirmation received at 7:55 a.m. for a stock item. Now Friday evening, 7:24 p.m. and still has not shipped. Been calling all day. Cannot give me any information other than it's ready. Prices are low, but you're going to get what you pay for. Loser company!

I love this store, but why is everything so ridiculously overpriced? Seriously, there is no point in ordering stuff from urban outfitter, apparently all their sales only happy and are applied in-store.

Purchased a pair of pumas, the last pair actually that were being sold on urban outfitters.com for $75 dollars. 3 days later I received the shoes and they looked a bit worn, perhaps a return when I looked at the front of the box they had a sale tag that marked $39.99. I called about 13 times till someone finally answered to not answer my questions but to transfer me over to customer service, that only ended up providing an email so I could contact them via email. Its been about 3 days, haven't heard back & I'm highly upset. I have been a loyal customer for about 8 years and have now realized what trash hole this store is. They rob your money & don't care once they have it. They will not return it, exchange anything or ask you if you were happy with your purchase. I'm sure, everyone will catch on and let this store burn in hell. Thanks urban :D happy holidays

Having problems getting an online order to go through; it isn't on my side I can see the bank approval on transaction. Then, 2-3 minutes after the order confirmation email, I get another email says "Order cancelled."
After calling many times about this (ok, my daughter likes their clothes), no resolution.
Urban Outfitters can't explain why this is happening, and they can't fix it.
Also they continually ship the wrong items!
This is just beyond explanation in an economy where retail competes for consumer dollars.
I've convinced my daughter there are better places to shop (much better!).

Same as other reviews really. I just wished I had read these reviews first.
Very rude, incompetent Customer Service team. Did not receive my order, no refund, no replies to emails.
Totally unacceptable. Disgusting company. Avoid like the plague.

Unable to use debit or credit cards online,
Instead had to use a gift card. First order was part delivered with test of items not actually in stock. Second order in still waiting for. Appalling delivery service. No updates, not actually dispatched despite a message to say so, still say awaiting collection by carrier. Unacceptable and hugely disappointing as clothes are needed for a holiday and it's now possibly too late. Other retailers such as ASOS have managed to get a delivery here, within 2 days, even though their order was made after this one. Won't be using again. If there was an option for no stars if use that.