Urban Outfitters

I'm not surprise to see how low is their rating, I am surprise of HOW LITTLE THEY ARE DOING TO LEARN & AMEND THEIR APTITUDE TOWARDS CUSTOMERS!
If going to their beautiful shops is always a disappointing experience in customer service. As trying to get help from the floor team is like trying to get attention from a bunch of models after their success at London Fashion Show. Good looking but useless, and fast to gang on you if you don't comply with their self centred aptitude and remind them that you are a customer and support is not a tedious chore but what they get pay for... Feedback omitted as I have pointed in more than 3 occasion to floor managers and even wrote to customer service.
Shopping online is not a better experience!
Originally I just wanted an exchange, I like their clothes that's the only reason why I choose them over other retailers. However in order to get it I am surprise to find out:
1. There's no exchange labels on my order!
2. I need to get in touch with their customer service as they advice just to be send to the very same page where they do not clarify how to get that label.
3. In order to get an exchange I have to buy again the item I want and pay for delivery if need be.
4. Wait up to 28 days for a refund to be proceeded.
5. Get to the post office just to find I have to either spend £7 to send it tracked as their return label is not free?!
6. Confused go to the post office page to generate a label that cannot be scanned by the personnel.
7. Having to do another step to find and get to a printer shop and pay for a label to be printed.
8. Source the sticky tape or get back home for it.
9. Return to the post office and yet queue once again as if you did not have any other thing to do today!

Really disappointed, old fashion and poor service from a company that neither is cheap nor interested to look after any kind of customer experience. Is a good looking shell with an old rotten mentality, too cool to be part of our high street! Oh YET ONE MORE THING IF YOU ARE PLANNING TO BUY ONLINE AN ITEM ON SALE YOU BETTER KNOW IT FITS YOU BECAUSE THERE ARE NO RETURNS ON SALE ITEMS!

I really tried not to be bitter and post a review here... but I can't help it. These guys suck.

Let me explain.

Okay so I ordered three items:
1. Convertible Tote Bag
2. Adidas Original Superstar Sneakers
3. Blue Kimchi wallet.

All accumulated to 189USD + Shipping.

By this time it's all good I place the order. The notification comes. Then the next day, I get an email from them asking me to give them some stupid digit code from my bank!

I was so confused, so was my bank but we managed. I was glad.

The next day the shipping notice came. A tracking code too. I began tracking my parcel religiously.

A week later, a couple of days earlier than what was written in the table it said on tracking page that my parcel had arrived. I called my local post office, and they couldn't track the parcel because of the tracking number, but they adviced me to come by to collect it because it must be there. So I rushed to the package center the next day, extremely excited!

The package hasn't arrived.

The tracking number was a sham.

I came back home and sent them an email explaining my predicament. I wasn't even mad then.

They apologised and gave me another tracking number. I began tracking again.

Days passed. 12 days gone like the wind... but my package seemed to move back and forth in NY. It seemed like my package wasn't going to come after all.

I still waited. Weeks passed. Still no news. I tried contracting my local post office to track the new tracking number but BEHOLD! Even this bleeding tracking number was not trackable!

It had been weeks. I was tired and exhausted from waiting and being cheated on by this so called reputable shop.

I blew a fuse, and demanded they give me a refund. I got another apology would have been nice if that had made me feel any better.

The end.

I've bought plenty of clothing from this store and never had any problems, thumbs up from me.

I MADE AN ACCOUNT JUST TO SAVE YOU TIME AND MONEY. Don't get me wrong. All of their items are top of the notch, so pretty and nice, but they are expensive. I've been buying from them online for years since I live almost 2 hours away from the nearest store, so I purchase online occasionally. The last two times I've bought from them were TERRIBLE! The first of the two I paid the full amount straight up, they were having a sale at the time so it was a perfect time to get a few things for summer. Well days later and they start billing me MORE on top of the initial amount for separate items that had been shipped out to be mailed to me... I called customer service and they said "the original payment will be removed once all the items have been shipped to your location." bull$#*!. They were stealing my money from my account that was rightfully mine, not theirs. They kept record of my credit card info and kept taking from it as items were being delivered. Thankfully the man I spoke to on the phone understood how ridiculous the situation was and immediately gave me the initial purchase back, and discounted all of the items even more after the company kept stealing my personal money without permission. Months go by and I see an ad for one of their upcoming winter jackets that I've been wanting for years now, so I went to purchase them, about 5 days goes by and it comes in the mail. I open the box which was lighter than I expected, with another person's FULL order in the box that was from NYC, and I'm in Jersey... For real are you serious. I called customer service again, on hold for a half hour to find out I have to repurchase my items I already bought and they'll refund me. Lol no. I'm calling customer service again tomorrow because they messed up on sending me the wrong order with someone's full address & name, which means someone else got my full address and name! WTF seriously DONT BUY FROM URBAN OUTFITTERS ONLINE!

My review isn't so much about the sweatshirt as it is about UO's customer service. I placed my order on October 6th and it arrived on October 12th WITH THE SECURITY TAG ON IT. I do not have a UO store in my state so I first went to my local mall and tried every store and not one had the capability to remove this specific security tag. Two phone calls later and not one single apology for my inconvenience I was told a new one would be OVERNIGHTED to me (as long as I drove to my local post office and shipped back the one I've carried around with me all day trying to get the security tag removed, which I did immediately). I've woken up this morning (October 14th) to an email saying that my package will be delivered in THREE DAYS. After calling UO for a 3rd time, I was told it's the post office's fault because they're "running behind" and it still "might come to me by tomorrow". With the money that people pay for these products, you'd think maybe there would be slightly decent cusgomer service. I WILL NEVER ORDER FROM HERE AGAIN.

I ordered 2 items on Black Friday expecting to receive them 3-5 business days later, as chosen. Once I didnt receive any shipment information, I went online and noticed that both items were back ordered. When I ordered them, they were not back ordered. There was no notification that this had happened. It would say, shipment arrival Nov 27. Then the next day, Nov 28, then the following pushed again. Each day it was pushed to the next to arrive for shipping. I emailed them to inquire early on, no response. Emailed again, no response. A week went by and I checked the items online to see if I ordered them today if they were listed as back ordered, but they werent. They were listed as in stock! Not only that, but the one item was 1/2 off what I paid. So I called customer service and the woman said they are in stock and should have had the hold remover over a week ago. She put a note on it to remove the hold and ship the items. Incredibly frustrating since theyve already fully charged me for both items! Nothing was done about the price difference. Its been 3 days since I spoke with customer service and Ive received a tracking number, but theres no tracking information yet because they still havent shipped. I have no idea when this shipment is coming! I would never buy online from this company again. Likely wont go into the store as well due to poor customer service. I use to shop st Anthropologie all the time and had a terrible experience with them, so I boycotted it last year and have never gone back, removed myself from mailing lists and throw out any catalogs without looking. I have no problem doing this with this company as well.

Why purchase from a company if they cant provide you with simple customer service on an item youve already purchased? Taking someones money for an item and not producing it is fraud. If I didnt follow up, my order would still be considered back ordered.

Economy Shipping - 10 to 12 business days (30 USD)

Standard Shipping - 7 to 10 business days (40 USD)

Took more than 12 days for my order to arrive via Economy (Shipped May 18, Received June 8, took 15 business days to arrive)

Ordered via Standard (Shipped August 6, Estimated to arrive between August 15 - August 20). Current status of my item: Still oversea, haven't even arrived in my State yet. So, will receive it on August 20? MUCH PROBABLY NO! Expecting it on August 23 instead. WHY? Because it's Urban Outfitters! The best website in slow handling an International Shipping.
Date and time are based on my time zone. Shopped on Canada Website.

10 - 12 business days? More like at least 12 days, will be more. 7 - 10 business days? More like at least 10 days, will be more. That with at least 30 USD of shipping.
WOW IT'S REALLY WORTH IT Urban Outfitters! So exciting! 30 USD FOR HELLA LONG ARRIVAL TIME! I LOVE YOUR INTERNATIONAL SHIPPING SO MUCH IT MADE ME WROTE A REVIEW! (Its sarcasm for those who do not understand).

Other than that, don't believe any picture you see on the site. Highly likely it won't look the same. The measurement stated worn by model? It's not the real measurement too.

Do I recommend international buyer to shop on this site? NO, AVOID IT AT ALL COST. Unless you can accept what I am stating here (polished and beautiful picture of item and shipping information... that will disappoint you... because it just made me wrote a review).

Want to receive your item much later than expected? Urban Outfitters WILL do it! The best site to get your item late!

Urban Outfitters also does not claim any review website, you get the reason. Do they give you the option to write a review on any site, such as Google reviews? No they did not. You know why.

Paranoia at Urban outfitters to detect potential misuse or fraud has resulted in financial check procedures which definitely put me off ever again to place an order at their website.

This is the email I received:
Thank you for your recent order with Urban Outfitters Europe. Unfortunately, we havent been able to verify your name and address with your bank. We make it our priority to ensure our customers dont fall victim to fraud, so well need a few extra details before we can validate your purchase and get it on its way to you.
The first way you can do this is to scan or snap a photo of your physical bank card and photo ID, ensuring your name is on both items. For your security, make sure only the last 4 digits of your bank card are visible in the copy or photo before you email it over to us.
Alternatively, ask your bank for the 6-digit Authorisation Number Code they gave us when you first placed the order. Youll need to let them know the date you placed the order, and how much it was for. Once youve got this number, please give us a call on *******998 between 12pm-4am GMT.

On my question to give me a faxnbr to send the scans instead of sending it unsafe via internet, I never got a response back. Then I called them and they said I need to call my bank for an Authorisation Number Code. My bank told me that it is not the policy to give such a code and if they needed this, Urban outfitters should request the code from their bank.
At this point I was so fed up with the order that I requested to cancel it. I got a mail back that the order was cancelled, but then I found out that Urban Outfitters made TWICE a reservation on my creditcard of the order amount. This really pissed me off. How is it possible that they ask for extra verification while they were able to reserve TWICE the amount on my credit card.

I visited the Urban Outfitters on 1520 N. Cahuenga Blvd #1 in Los Angeles, Ca ******* (323)4675-1893. When I entered the store the young lady in front of the store okay. But I needed assistance in the rear of the store and the Young Lady would not assist me and barely answered me. I was rushing trying to find something for my Daughter for a performance. I have never been in a store where people don't try to assist you and tell you that is the vibe of there store (Manager stated this). They know where things are in there store better than customers and since I was looking for something in particular I needed assistance which I never got. When I went to the register the Manager asked me if I was assigned u for the rewards and I wasn't sure and she looked me up and I wasn't. I couldn't my glasses and needed her assistance with signing up and she had assistance and she seemed so annoyed. While assisting me a Gentleman place an item on counter and in a rude manner She asked him to please remove his items until it was his turn. I told cashier ******* (which I believe to be the Manager) that the Staff were not polite and that they didn't offer any assistance (Lacked Customer Service Skills). Cashier #******* told me that was the vibe of the store and that they assist when they are asked. I told I asked for assistance and was pretty much ignored by the Employee at the back of the store, Cashier # ******* told me that she was busy doing inventory (over 100 items). I told her she could of stated that. Cashier stated that was the store vibe and I told her I went in Urban Outfitters all over the place and that people were not blantantly rude. She said for their particular store that was the vibe. I wonder if that is true if they are paid to be rude or they just throw it in for free.
Thank you,
Angela Toole

I purchased 6 items from Urban Outfitters for my partners birthday 3 weeks in advance as it stated 'up to 12 days' for international shipping (to Australia). For some unknown reason, 5 items were shipped together and 1 by itself the day after. 10 days passed and the tracking wouldn't show any information for the 5 items, only the seperate one. I emailed asking if they were both definitely in transit, which they assured me so and to contact if they don't arrive after the 12th day.
Of course, the package with 1 item arrived.
When I contacted them about the other 5 items, I was told that some mistake had occured and it had never been shipped in the first place! They told me it would be reshipped and waive the express shipping as compensation, only two days later to receive a notice that I had been refunded, which they blamed on a computer error.
So I had to reorder everything again, for them to tell me 'Sorry for the misunderstanding but we cannot waive the expedited shipping fees'. Mind you this is over at least 30 emails of being juggled around more than 15 "customer service" employees.
They offered me free standard shipping, which made no sense whatsoever as I already had free shipping from (stupidly) spending a few hundred dollars. YOU CANNOT PROMISE ONE THING AND THEN GO BACK ON YOUR WORD.
They disregard absolutely everything you ask or state, I highly doubt they even grasp what you are initially asking them in the first place, especially when asking for a contact number or management email. It's now been nearly a month and I'm yet to receive my items, and a phonecall or email from management.
Totally not worth it, very very dispointing.

NEVER GOT MY WATCH I ORDERED AFTER 2 MONTHS AND NEVER GOT REFUNDED MY MONEY. THIS COMPANY IS HORRIBLE AND COMMITS FRAUD. DO NOT ORDER FROM HERE.

Love shopping online and they have awesome customer service!

Leider sehr inkompetent. Die Ware sieht komplett anders aus als auf dem Bild. Habe über 2 Wochen versucht jemanden über Mail zu erreichen, leider erfolglos. Auch am Telefon sehr unfreundlich und unproffessionell. Werde hier garantiert nie wieder Bestellen. Bin seit Ende Oktober damit beschäftigt etwas zurückzusenden, jetzt ist der 6. Jänner!