Urban Outfitters

Ordered a £50 voucher on 27 Nov for my 16 yr old daughter. I should have oredered an e voucher but thought a proper voucher would be nicer. Regularly checked the tracker to be told Royal Mail experiencing delays. Checked on 23 Dec as still not received with the same message. I emailed straight away to be told that the item had been signed for. I have a complaint pending but after seeing these reviews am not holding my breath. It could be a dodgy delivery driver but how do you prove that? I will never buy vouchers online again or shop at Urban Outfitters.

I returned items back in Jan and they refused to provide the refund. They've tried to say this is my fault as I was missing some of the returned receipts however all items were sent on the same day via their courier service collect+. They owe me £63.36. I was a loyal customer for years I'm really upset, it's clearly a scam they're operating to prevent giving refunds during these hard times and double the profit. 1 of the returns was literally an it that they had sent incorrectly. I don't even know what to do about the situation!

First off... customer service is awful. Very slow at responding and doesn't compensate you. On the phone they seem not all there. They sound quite unintelligent and don't really help you.

All of the items I ordered had an issue. This has resulted in way too many returns and calls and it's honestly exhausting.

Shoe #1 was a completely different shoe to what I ordered. Had to return for a new one.

Shoe #2 was worn and came without tags and had dirt on the outside and inside of it.

Shorts #1 were not the size I ordered. Once again another return.

Shorts #2 haven't been shipped! It's been two months.

I will never order from them again and that makes me sad because around two or three years ago they used to be okay. I loved their clothing once but really appalling how awful they truly are now. I almost cannot believe it.

I always have an awesome experience ordering online from Urban outfitters! They do have a lot of pricey things on their website, which is why I tend to gravitate more towards their sale category, but it's not hard to find decently priced clothing! I've ordered from their website about six times in the last few years and I've only ever been charged at the door once! It was only about 10 bucks, but this is really great because I live in Canada, and you never know if you'll be hit by those awful charges at the door due to customs. All in all, Urban Outfitters is a great company, I love their clothing and I would definitely recommend them to anyone!

I ordered a dress online from Australia to receive before Christmas. Checking the tracking online it says first attempt delivery 17 Dec. I did not receive anything. Called them, told me to your local post office. I checked two different post offices where my parcels usually are left there they obviously didn't have the parcel. Called them again, cancelled the order and put another order for the same dress. Guess what; exactly the same experience. I won't even call them this time. Just cancel the transaction through my credit card. Totally disgusting!

This company is horrible when it comes to customer service and shipping. My order, a simple pair of shoes did not ship for 7 days after I ordered them. When I inquired with customer service they had no answers. Once my tracking finally showed the item as shipped, the deliver date changed every day. I have yet to receive my purchase. Never again.

Placed order on Wednesday night, needed items by Friday I paid the extra 20 something bucks for next day delivery. It is now Friday and the items are still in "yet to ship" status. My advice never order online. Oh and the whole we won't take your money until your order has been shipped nonsense yeah that's complete bull$#*!.

Received an item that was nothing like the one I ordered. When I contacted Urban Outfitters it took them 5 working days to reply back, only to be redirected to another mail address. They told me they could not reimburse delivery costs since vintage item can look different from the picture. The difference however, was unacceptably large.

So long reply time
Wrong product
Not willing to think with customer

I have bought multiple things from Urban Outfitters before and I've always loved the quality of clothes. I am very annoyed though because my package keeps getting pushed out every day and it has been over a week since it was scheduled to be at my house. I am never going to buy their stuff online again. Very disappointed.

Really sad because I used to shop here. They either offer ugly oversized tees and sweatshirts or barely there tops that show your nipples? This isn't fashion. I could make this stuff at home. Hire all new designers. Not everyone wants to show their belly button or nipples you morons.

Went to purchase a pair of trainers for my daughter with the promise of 10 percent of my first order. Discount was not taken of at point of sale and I felt cheated. Then a ten percent code arrive after sale completion!, but customer service when I asked about this said the item I purchased did not qualify, it was in the terms and conditions, I thought in todays market we had got away from companies burying everything in the small print, obviously not. I'll not be shopping there again I will find somewhere more ethical to buy my goods

The person I spoke with literally made me want to stop shopping there. So rude, soft spoken, didn't care about my issue. Put me on hold for such a long time. Then came back with no answer and said someone else will get back to me via email. It is insane. My issue was in regard to a member tier. At 600 point you become a "gold" member. I have 925 points and am still at the lowest tier level. Complete scam. Rude customer service. I said goodbye and thank you and then she just hung up on me didn't say anything. Ugh so frustrating!

My package was damaged in transit yet urban outfitters is denying after I can see it on my end through tracking and even called the shipping company for verification. The customer service agents are poorly trained and do not care one bit. This is the second time I've had bad business with them and I will no longer support this brand. Shame on them.

Have been a loyal customer of theirs since 2015.
They started using a terrible shipping service as of late called Laser Ship. They'll post the package as delivered yet it never was. This happened more then once. I had to open a complaint with my bank to get a refund. Now I've been banned from shopping there. Not my fault they use a shipping service who can't do their job.

Placed an order and the second shipment was claimed to have been delivered when it in fact never was. Called someone to report it at urban and they didn't do $#*!. They said to just claim a robbery; like ok. Did NOT give me my money back and customer service was super unhelpful. Bunch of scums.

"I wish I had read online reviews before ordering a bed in bag set for my daughter heading to college. The order has been delayed three times and now I was just told they are unable to change the shipping address (to get it sent to her at college rather than here at home). Although the item hasn't arrived in their warehouse yet, they are UNABLE to change the shipping address. They offered to cancel the current order and start over which they admitted could result in another month delay in receiving the item. I wrote an email requesting assistance a few days ago and haven't gotten a response. HORRIBLE customer service... I will never order from them again or set foot in their store."

Last Friday I received an email saying my items was delivered. I was home and they never rang the doorbell or even took picture. I was trying to be refunded but I never did. They don't care. The guy said - ok, you can report the local police but your item has been delivered. I'll pay for something I'll never enjoy it. They didn't give me any proof of my "DELIVERED ITEMS". I don't recommend. Also, they said I was going to be refunded. It was a JOKE

I'm sorry everyone keeps having bad experiences with them... I've ordered with them online a dozen times and have never had an issue receiving my package in a very timely manner and it's always been the correct item. When I've done returns, in store or via mail, I've been refunded quickly. No complaints from me.

Awful experience. The item I ordered in May 2022 was on back order for more than 3 months. It finally got shipped to me in Australia more than a month ago and its been in transit limbo and its difficult to track and get an estimated delivery date from customer service. Ive asked multiple times though chats and emails with customer service where my item is and they just don't know and don't give me any answers and just decided to refund me to shut me up. But I WANT the item I ordered. Absolute $#*!ing clowns ill never order with urban outfitters again.

I am having a extremely awful experience dealing with urban outfitter customer service. I purchased a dress from the website and never received it. I have been contacting the customer service by emails but got only one response over the three weeks! They said they will investigate and then never replied my email again! I don't know what else I can do in this case. I am so helpless at the moment. I also went to the shop in Oxford street and they said there is nothing they can do either! This is the worst shopping experience I have ever had!

I was charged for an extra shirt on my order that was shipped out over a month late... Customer service has been ignoring my calls and emails, constantly brushing me off. I was not offered any sort of compensation, or even reimbursed for the extra charge.

I purchased a pair of shoes costing 165.00. Unfortunately they run small. I mailed the shoes back, 2.5 weeks ago and have yet to receive my refund. I called Customer Service and it was stated the shoes have not been received. USPS tracking states otherwise. I spoke with another rep and the purchase has to be received in another location. So, once they have the shoes, it can take another 2 weeks. No return should take more then 10 days. I do not recommend purchasing online from Urban Outfitters. Terrible policies and poor service.

Second time in 2016 I ordered something that never shipped... two weeks after wondering what in the heck was going on, I wasted a lot of time dealing with their so-called customer service who informed me that the item had sold out. Sold out?! But I was able to purchase it and got a tracking number for it. And then I was expected to be the proactive one to call them... I was crazy to think they would actually contact me! Oh, and the first time the item "sold out", it was back online a few weeks later. Note to COO: Please invest in an enterprise ERP system so that you know what you have in stock and can do real-time order fulfillment like most online retailers.