Urban Outfitters

Bought a 200 bomber jacket from urban outfitter and they sent me a 20 charger! Had to go refunded at the store. Will never do business with online shopping at urban outfitter

Sabrina was very kind. No matter how many times I would ask the same questions to make sure everything was clear, she answered with no problem and no attitude. She is great!

I ordered a cardigan online. Within 5 minutes I changed the order to a different size. I never heard back and the wrong size arrived. They advised they couldn't change an order after it had been placed. I then returned the item to the Sydney location (I'm based in Australia). I've contacted them at least 10 times and its been THREE MONTHS AND NO REFUND. What do you call that? I call it a crime.

I WOULD NEVER EVER EVER RECOMMEND THIS COMPANY.

THEY TOOK FOREVER TO SHIP MY ORDERS SEPARATELY, AND WORST OF ALL, THEY SHIPPED THE WRONG SIZE. WHEN I EMAILED THEM, THEY SAID "UNFORTUNATELY" THE SIZE THAT I WANTED WAS NO LONGER AVAILABLE. OF COURSE ITS NOT AVAILABLE, BECAUSE THEY GAVE ME SIZE TO SOMEONE ELSE INSTEAD OF ME. AND THAT IS THEIR WAY OF "FIXING" THEIR OWN MISTAKE. HONESTLY, IM A LOYAL CUSTOMER, AND THIS IS WHAT I GOT.

I will never order anything from UO again. They promised to ship out items within 24-48 hrs of ordering. Ordered 3 dresses May 4,2015, today is May 8, and only 1 of 3 items have shipped.

I am a regular customer of urban outfitters in store however I ordered a jumper online as they did not stock it in store, 2 weeks later I received no emails or anything updating me on my item, I had to message them, they told me it was due in a few days as they'd back dated it and even a week later I had still not received my item or an email to explain this, I obviously emailed again for them to tell me it could be delivered in 2 MONTHS! I think not, terrible service would not recommend at all

Let me just start with I usually don't leave bad reviews. But this is absolutely the worst customer service I have EVER experienced. I don't even know how they train their customer service people that multiple people will reassure their customer of the same wrong information over and over again. First, my originally in stock item was placed on backorder. I was very concerned so I contacted customer service. They reassured me many times that the order will not be cancelled. But guess what? The order was cancelled anyway days later. That is not all. They sent me an apology with a $10 discount for my next order over $50. So, I placed the order and the discount code worked. However, I had to cancel the order because I put the wrong address. They told me they are going to apply the $10 balance from their end in 1-2 business days but then I got an email saying that it will not be applied. When I contacted customer service over chat and told them about my issue, none of them could solve the issue so guess what they would transfer me to the next agent and I had to explain the issue a total of 3 times to 3 different agents. In the end, the issue was not solved. Anyways I'll never buy from them again, this is a waste of time and the worst I have ever experienced.

Urban Outfitters - I have been emailing about a return for the last 4 weeks BUT you will not answer my emails. The item was returned to you straight away using the Reply Paid address provided. I cannot believe that you are that rude that you cannot answer ONE of my emails!

So there goes AUD176.00 of my hard earned money - as I am a uni student I don't have a lot of spare cash! THANKS!

NEVER EVER AGAIN WILL I USE YOUR SITE

Urban Outfitters has a great collection of jean skirts. Love the variety of styles and fits. I would highly recommend buying skirts at Urban Outfitters.

Went to this store at the West Farms Mall in West Hartford CT
This is the only store in the ENTIRE mall that requires masks to enter.
When I refused a mask they refused my entry then the 2 woman working there began laughing at my daughter and I

This company searches every small business who come up with great ideas and products and then mass produces knock offs. Small business owners put their heart and soul into their products. SUPPORT SMALL BUSINESS, NOT THIS CORPORATE THIEF!

Ordered on the Canadian website, and the pricing clearly had the 'CA' designation by the amount. Was sent an email stating that the item would be shipped and an estimate for the shipping dates was also given. This has been adjusted numerous times. The package originated from Bell, California, and it has travelled eastward across the USA to Orange, CA; Casper, WY; Des Monies, IA; and Clearfield, PA. I live in Alberta, and I'm not sure why the boots are travelling more than I am!?!

Urban outfitters and it's affiliates support and participate in cruelty, abuse, and killing of animals! Do not support them. Don't buy anything from them.

I ordered a really cute denim dress from urban outfitters. Every email they sent me gave me the indication that I was going to receive what I ordered, but when it arrived it was COMPLETELY DIFFERENT. I called customer service, and I got a refund. When I asked about getting what I ORDERED IN THE FIRST PLACE she said they were completely sold out'. If they were sold out why didn't they just postpone my package than just send me something I didn't want. I have to return this thing now, AND I STILL DIDN'T GET WHAT I WANTED IN THE FIRST PLACE! Good customer service, horrible product distribution!

I hate this shop now. I wanted to buy an item that I saw on their site. It said it was available in the shop I wanted to go buy it. I went there and the girl that is supposed to help you told me that there wasn't any left? I left and searched for it, but I didn't find it anywhere else. When I get home and decide to call them, they tell me they have one? I'm extremely annoyed and I don't recommend this to anyone. DON'T SHOP AT URBAN OUTFITERS!

I've bought multiple times from OU online and I always get the regular shipping, which is supposed to take 5-9 days but I always receive my orders the day after they were shipped which is amazing and I get exactly what I ordered without any problems

BEWARE! DO NOT SHOP ONLINE WITH THEM!

I received faulty products and their customer service has been the worst i have ever experienced. I have waited a month for an answer. I am returning all the items today and will await my refund although I doubt i will get one. I will take it up with my credit card provider.

DO NOT SHOP WITH THEM!

I ordered 2 items from this company. After submission I did not get any emails regarding my shipping. After 2 weeks of the waiting I emailed the customer service a question where is my order? I did not get any response in 1 week. I decided to wait 1 week and then call the customer service. The lady on the phone said that my item will be delivered in a couple days and she has no idea why I did not get my email. When I finally received my order I realized that 1 item is missing. The packing slip that came along with only 1 item says that should be delivered 2 items. I called the customer service again and another lady on the phone said that I have to wait for response from the company in 24 hours. After almost 3 days I finally got an answer by email with a question do I want a refund for the missing item or they can deliver the missing item again. I said please deliver it again. After a couple days of waiting I open the package and the ivory dress all covered in some dirt and look really bad. This is the worse experience I've ever had with this company. Not responsive and not responsible for anything. I will never recommend this company to anyone!

I ordered T-shirt and they cut a deposit twice when I connected with them they did nothing and didn't return my money. I will never buy anything from you scammers!

Trying to buy something Already 2nd day, but no success, simply delivery address is not updated, continuously getting error "Unable to update delivery Address/Method". Tried to send e-mails to support -> no answers, tried to call, always getting redirected a lady from US site who doesn't know anything about problems of UK site, and UK customer support is always busy, called already 3 times.
Tried all possible scenarios, created new accounts and etc., nothing works, PayPal checkout is also not available.
Tried to change passwords, here is another issue I got, it turned out to be that changing password on this site also doesn't work, temporary password continuously was not accepted.
I used to shop online with UrbanOutfitters was fine always, but now it simply sucks by all possible parameters, web site has numerous bugs, customer service simply doesn't work, and overall just simply cannot buy anything anymore. So do not get excited if you see any item on sale or something you really like, you probably will not be able to buy it at all :)

Years ago, Urban Outfitters was one of my favorite retailers. I shopped with them almost regularly in-store and online. Their prices are high for the crap quality, but their sale stuff were pretty nice and they retail several good brands. I never had an issue with their customer service, I received my packages and when I had an issue, they refunded me immediately.

The past few years, shopping with UO was a nightmare. I had a neutral/bad review written about them previously here saying I'd never shop with them again, but because I saw a jacket I liked, I tried to give them another chance.

Well, my order went through. Same account I had for over 7 years with lots of purchase history. I ordered my jacket and out of nowhere, they cancelled my order saying I didn't response to their "order validation request" which was never sent to me by the way. I never heard of such a notice before either. Rather than reordering, I took my business elsewhere and bought a similar jacket for a lower price.

The prior experiences with UO were also terrible. They backordered stuff randomly, cancelled orders claiming out of stock, and customer service would take forever to resolve refunds that never went through from cancelled orders. UO also used to have free return shipping but now, their return page says there's a $5 deduction on "most" returns. Screw that. You're better off going to their retail stores. I would never order online with them again.

Ordered 2 items and charged for 3. Automated emails with reply's. Customer service is horrible. Wouldn't order crap from this company. Save your money and order from someone else.

I ordered the Margot comforter online, QUEEN size. Comforter was very nice, but it was the WRONG size. I ordered & paid for a queen, was sent a TWIN SIZE instead. I contacted CS, was told Id be shipped the right size in 72 hours & be sent a return label for the twin. Then I got an email from Urban Outfitters that they needed to check to make sure they had a queen size, it might take a week to get my comforter, but that theyd refund me the cost of the comforter ($189). Long story short, 1) it took over a month to get my queen size comforter after getting the wrong item 2) I sent them back their wrong item 3) but have never received the promised refund. And NO explanation for why I was sent a twin size in the first place.