U.S. Bank

Numerous mis-transfers. Wrong information given out that caused me to have to go back and reestablish recurring payments. Mailed information to the wrong address even though I specifically told them this is the address I want my card sent to.

Customer service has mostly devolved to 'broken record' responses rather than problem solving.

Have to re-verify each time you are transferred even though they usually ask the same information. They say this is for security but why can't they install a secure system to transfer information with him their own bank as they do for other 'transactions'. Wish I could bill for my lost time. I am a small business owner and each of these calls to correct their errors is time away from my business.

I open my account online in Nov. 2022, because of my disability, I am not mobile. I had to go the branch in person, many times because they stopped answering my phone calls and then began hanging up in my face. So much negativity has happened since I opened this account. I'm not sure if it's bad customer service or racism! RACISM is a hate crime!

They do not reward loyalty. We have been customers for 22 years. That includes our entire family here in Colorado and these accounts: Our business account, a savings account and 4 personal accounts: My husband, my own,, my sister, my son, all have accounts with them, on my recommendation. Every so often I have overdrawn my account and they have, in the past, responded positively to my request to refund those fees. Not anymore. Their management is not empathetic. Cold, callous, and not helpful. Perhaps this is a new policy. In any case, I will be looking at a different bank to service our personal and business needs.

I have made many purchases on line from the same merchant countless times overseas. Us bank fraud department decided to lock my card up for hours because they felt the purchase was fraudulent. They kept me on the phone for 25 minutes without being serviced. I called again a hour later the same result. They texted me to verify the transaction was legit I said it was and my card still remained locked. Several months ago I deposited a check into my account and went to withdraw my funds to find the bank didn't even put the money into my account. This is getting old very quick. I will definitely be closing my account and take my business else where.

I originally obtained a zero balance transfer credit card from union bank for 18 months but when us bank absorbed them they changed it to a 12 month with zero notification. Upon having a discussion with customer service I also discovered that they also changed my application date by 2 months stating it was August when it actually was October. This caused the 12 months to really be 10 months. What a deceitful way to do business! Sadly I get the feeling this is where all businesses are headed.

Would stay away from this bank. I made a balance transfer 3 weeks ago and has not been received yet by the other institution, and yet US bank added it to the balance owned. Absolutely there's no way to submit an inquiry online or through the app, there's no such option and tried to call customer service for a week now during weekday, week end or after hours, the wait was insane average of 40 minutes. How the hell has 40 minutes to spend on a call after a long working day, so instead spending time with family and kids you spend it on hold. I feel we're in the 18 century with their website or app. I'll transfer the balance to jade or boa the. I'll close this unworthy card. Very bad experience!

I had US bank and they like to charge overdraft fees and switch dates around so this can happen. Make sure you always keep you receipts and monitor your a count daily. Since this issue I had automatic payments coming out and it messed up my credit. Also I went in to explain and show the manager as well as staff the issue and they did not even let you explain at all they were rude and thought they were always right. This is why they are going to be sued. I have four printed out statements all of them read different so be careful to choose different bank.

I joined US bank 6 months ago. At first I thought they were a decent bank. In the last week I went overdrawn by $10 and couldnt believe what i saw on my account, they do not just take one charge of $36 a day, not them they think its fine to take $36 extra four times a day. So till my wages go in they are taking out $144 a day from my account. Wages will be useless. I am beyond flabbergasted that this is classed as legal. To me its nothing more than legalized theft. Will be shutting this account down as soon as able.

I've been trying for over a year to get my distribution from a CD and there is nothing but 7-11 teller machines in my area I would have to make an appointment and drive over 120 mile to see a banker in person. I've been through multiple rounds of phone tag where they end up sending more forms and never does my check arrive., just more forms and phony excuses. I would not recommend this bank to my worst enemy!