Vacasa

Don't believe what Vacasa says on its website. We rented a property through VRBO and received a "review" email post check out from Vacasa not from VRBO. Didn't think much of it and provided a generally favorable review with some criticism. Vacasa curated the review only posting the favorable portion! Fraudsters!

We rented a house at 130 Settlers Pass McHenery Maryland. The first evening there we tried to use shower and it had no pressure and mud started to come out. If you ran both showers there was no water in house. After a while it was mud coming out of all faucets, toilets and showers. We contacted Vacasa and told the the situation and that we were leaving the next morning because we have young children and needed to shower and brush teeth. I wanted refunded for the day we left early. All they would say is we will reach out to our team. It has been 6 days and have not been contacted. They just keep telling us the same thing about contacting there team. They are awful and I will never use them again or recommend them.

Vacasa was ok to deal with. They were somewhat helpful with our rental after a blizzard hit. When I looked at my bank statement I saw that VRBO charged me $58 for some fee that I was never notified about. $#*! that company. There's no description in my receipt of the charge and I'm more than pissed that they won't give me a refund. And their customer service rep is telling me that I booked it through vrbo, which I did not. I booked it through the vacasa app. I will never use either of their services again!

Booked a room at daytona beach resort after booking found out both pools and the parking garage are closed for construction and construction will be going on during the day the whole week we are there. Called the support team who is a joke. I can't cancel with a refund their website says nothing about the closures. This is false advertising at its finest vacasa is a bunch of crooks. This a hard lesson learned I will never use them again.

Stay away from any rental at LAKELAND VILLAGE in S Lake Tahoe. I was told by the front desk I could have an early check in. We arrived early and Vacasa would not allow it. The room was clean and empty. There was NO REASON GIVEN. Once in the room was dirty and had maintenance issues.

We were painted I to our condo. The only way in and out wS by the front door deck. We almost fell do to the slippery deck. Then while we were gone, they came into our unit and painted our balcony. No one asked permission. Bath tub clogged with disgusting black hair, and the unit had cockroaches. Then the kicker, we paid thousands and Then were told we had to pay extra for the pool. And guess what, none of it was vacasas fault! It was everybody else's fault. Including mine! Never again.

My experience with VACASA has been nothing short of a nightmare. From the beginning, their lack of professionalism and care for my property was shocking. They neglected maintenance requests, ignored communication, and allowed the property to deteriorate to a disgraceful state.
As a result, my property received numerous bad reviews from guests on Airbnb, which ultimately led to the suspension of my listing on the platform. To make matters worse, the property management company failed to inform me that my property had been suspended from Airbnb. I only found out six months later. VACASA not only cost me potential income but also damaged my reputation as a host.
Guests left reviews mentioning urine on the walls that was never cleaned, unchanged sheets before check-in, and a general lack of cleanliness. I had the property inspected and found everything to be a complete mess. It was evident that the property had been utterly neglected.
The stove was covered in rust and had clearly never been cleaned. There were countless prints on the walls, food stains on the couch, missing remotes, and several non-working lightbulbs. This state of disrepair and filth is unacceptable.
When I raised these concerns with the property manager, they showed complete indifference and chose to let me go instead of rectifying the situation. Their lack of accountability and disregard for their clients is inexcusable.
If you value your property and your guests' experience, stay far away from this company. Their negligence and incompetence have been catastrophic for my business. Do yourself a favor and find a different property management company.
Below are just few of the photo's that I have from the inspection. These shows how my property was neglected under vacasa's management.

Be careful Vacasa will add fees and then VRBO will add fees. So before you are done there is a very large additional amount you will be paying, enough to stay for an additional night. Buyer Beware! I surely will never rent another house that is involved with Vacasa.

Two accommodations this management team provided me one had no electricity and the other had black mold. This took place in Playa Del Carmén Mexico on our family vacation. Nothing was ever done. I urge you to check management team that mentions. VACASA to avoid booking with them at all means necessary. This statement is provided by a military family on vacation from the United States of America. The worst experience I ever encountered. They managed many of properties. Google them a you will see several customers complaints with a rating of 1.5 which is not justifiable. AVOID VACASA Oh a first accommodation was five star with no electricity day after check in second accommodation was one star black mold present with strong musky smell.

My rental income in Panama City Beach went down over 50%. Numerable damages that I had to cover as an owner. When I cut ties with them they removed their lock and left three huge holes in my door that the hallway could see through and they refuse to fix them. They spent $14,000 of my income with no spending receipts. The only thing I can tell that they bought was a runner rug and a few Dollar store kitchen items. Multiple complaints of renters that it's dirty. Behind your back they will comp renters at the first complaint out of your income.

Upon arrival at our rental in the mountains, we discovered a huge burn hole through the center of the deck, with support beams burned and compromised on the underside of the deck as well. A 5,000 plus pound hot tub is 5-6 feet from the burn hole, putting more weight on the compromised wood. The entrance to the rental is through the deck, making it unavoidable. We have pets and small children with us! Someone had placed a huge pot over the burn hole to try and cover it, but it's clearly still visible. The safety negligence on the property is severe! We immediately tried to contact the main and local offices for Vacasa. We filed an urgent report, but no one has responded to us with a resolution. Two hours after we filed the report, the water shut off at the house. This was last night. We spent the night in a house with no running water, which is a biohazard, and a burn hole through the deck. We would have packed up and left immediately, but it was a long trip here and we would not have believed it would be 16 hours later with no response for Vacasa regarding these serious safety issues.

Rented a house from Vacasa for 1 week, housekeepers come in unannounced. Do not even let you know prior to the arrival that they will be coming. House was not properly stocked with the weekly things you would need to stay there (no pizza pans, no throw blankets, no pizza cutters, no salt/pepper, no coffee filters, etc) they do however provide dishwasher tabs for a dishwasher that did not exist on site. When you call you get a representative that will say "I understand, yes, OK" But nothing gets solved. If you want to rent from Vacasa, lock up all your items because they will come unannounced & are watching you at all times. How convenient that the housekeeper showed up shortly after we left. When we did not even request a towel refill? Sneaky. Very suspicious. Do not rent from this company! You will be watched at all times with poor customer service.

Be careful when you see a listing on Airbnb from Vacasa management. They do not accommodate guests and hide behind their policy. I booked a stay on Airbnb, which was termed "instant booking". When I was booking I didn't see that they had a 25lb limit for dogs. Normally, the host responds and says no this is against our policy and cancels the reservation. Not these people. Instantly booked the property and a week later they messaged me on Airbnb that I can't bring my dog because he was 30lb. Of course their listing was nonrefundable. They know they are keeping you hostage and don't care if you cancel because they are keeping your money anyway. This is predatory behavior, entrapment. Why would you want to book with a host that aims to entrap you?

We booked a condo with vacasa on Hilton Head Island about 3 months out from our trip and a month from our arrival I get an email that the condo we rented had been sold. Who let's you make a reservation on a condo that is for sale? They offered to switch us to an equivalent place or refund us. Well the equivalent places locations are not oceanfront, and do not have a oceanfront pool. The two features that we rented the condo for. We opted for the refund but now the only places that are available oceanfront are out of our price range. Thanks for screwing us over vacasa.

Do NOT book with this company or use them to manage your property. I used them to rent a home in Boone, NC. I forgot a bag and immediately contacted them to get it back. They use AI to text with renters and then made me wait 30 mins on hold when trying to speak with someone. They said they could not get in touch with the local property manager. I still have not gotten it back or even a return call after 48 hours.

Power was knocked out at the property we were staying at, from heavy winds and a tree branch blocked us into property, preventing us from leaving. Reported is to Vacasa immediately and they assured they would have the "local team" put a rush on it. Vacasa never called power company to report - Spent the night in freezing conditions with no power, until I called power company the next morning & they were out within an hour. Power company said they never received a report & that they would have been out to fix that night if they had, since having a live wire on the ground was a safety issue. They also confirmed that they have multiple issues with this property. No working fridge during the entire stay, which projected a smell throughout the house (reported this 1st night, never fixed), only 3 outlets in the home actually work and no wi-fi. They promise rec room use, but we were turned away when trying to use the cards provided, since they were expired. Afterwards, Vacasa informs you that the "policy changed" and that it's an additional charge, which is not what was stated in the contract signed. My children informed me that they HATED their stay here. I have contacted Vacasa multiple times and they refuse to help with any resolution to rectify the matter. Every conversation is that they have to contact their "local team" but then Nothing! Our entire vacation was ruined due to their incompetence, and they refuse to make it right! I do NOT recommend staying anywhere managed by this company, if an enjoyable vacation is what you desire!

Checked into THE COTTAGES 39 HILTON HEAD ISLAND last night rented via Vacasa. Absolutely filthy. Contacted them immediately for other arrangements, refund or at the very least additional cleaning. Still Nothing. We cleaned to the best of our ability after a 12 hour trip. No deadbolt or chain on the door, dirty carpet, stains on the furniture, dirty walls, crumbs on the stove, hair on the bathroom sink, dirty toilet seat, grime on the every surface, cobwebs in the corners and on the walls. Molding and rusting doors and door frames. A cracked window pane with curved, pointed hooks sitting on the porch, behind a rocking chair like an accident waiting to happen. I could go on but I'll stop. So disappointed and upset.

Buyers beware. This company does not post It's negative reviews of the homes they manage. We had the worst rental experience we've ever had and I wrote a review to Vacasa and they will not post it even though I have pictures and video that was sent to them as proof of the issues. Do not rent any home that Vacasa manages. Our rental was filthy, cockroaches, and spiders everywhere, broken appliances, broken cabinets, and drawers. It was located by a fire station off a busy intersection and right behind a house that we believe was a dog breeder. Nonstop noise all night long. See the photos and videos of what we experienced. And the Vacasa management still refused to make any amends or offer any refunds.

Last week we had a condo in St. Augustine canceled 5 days before arrival. Despite bring told any replacement unit needed to be handicap accessible they gave us a completely inaccessible unit. They had nothing else available and offered bizarre options because obviously they don't care. We struggled to.find rooms for that
Night and left the next day. Did get a refund but no other help!

I had a horrible experience with my Airbnb
Amanda, my contact at Bacasa messaged very brifly and then ghosted me. She did not answe her phone, call me back, or return messages. The telephone number for her that was sent in my email was incorrect. Another representative gave me her correct phone number.

2 bad experiences with them. We live in central California and going to China peak ski resort every winter. Last year I booked a condo with Vacasa and they canceled my reservation on the checkin day and my family with kids was on the way to the mountain. The phone signal was in and out. We had to turned around and went back home.

2nd time was this year we booked a condo for 10 people and was on blizzard and storm weekend. I just wanted to postpone my trip next available date and they said no. It was stupid of me to canceled it instead of live it open and not show up. After my cancellation and no refund at all, they re post the condo for rent on the dates I rented. Really bad customer service, never book with them again!

Booked a vacation at a Vacasa Property. Noticed that I booked the wrong dates a week out from my stay. I tried to move it and they said no. I had to cancel it a week out and although their policy clearly stated a full refund they are now telling me that they were not goign to give me one at all. I am disputing it with my Credit card company. They are not even offering me a credit of any sort. They are not focused on customer service at all. I own two properties at the beach and will never list my vacation rentals from them, because their values do not align with mine or any reasonable customer.

We got to our rental later than expected and they had emailed the wrong code for the door. We called all three numbers listed to try to find the right code and no one would answer. When someone finally did answer it took over an hour for her to tell us to find a hotel and they would reimburse us. So at 1 am in Breckinridge CO on a Friday you can imagine how much we had to pay. No one has responded to my multiple emails about being reimbursed and they said they couldn't refund me for the night we weren't able to get in that we had already paid for. When we finally got in, we were hit with a wall of gas smell and at 5pm that night someone came to turn off the entire fire place and said we could not use it. The bed was horrendously uncomfortable, there are no blankets in the entire unit, the wifi doesn't work, the TV gets one Fox news station, and a piece of paper would've provided more support than those pillows.