Vacasa

We have issues with the local Tucson Vacasa team not responding to any of our requests for repair on the unit we are currently staying in. We are on day three of repeated requests and continue to get canned response from the help line that they are sending messages to the local team. I keep telling them the local team isn't responding. Today I can add dishwasher leaking all over kitchen floor and large nocturnal rodent somewhere in unit keeping us awake last night. I doubt they will respond to this since no heat in the unit and please bring more blankets for the last two days hasn't garnered a response either. Horrible rental management company.

I am normally very cautious. This company stole $1200 by having a no refund policy in place when a winter storm caused a no travel situation per the National Weather Service. Not even an offer to reschedule. Please do not use them or an associated company like Booking.com who, by the way, cannot override a Vacasa rip off.

We booked a cabin in Rhododendron, Oregon last minute as my wife is having her second ovarian cancer surgery next week. We understood the cancellation policy, however we received notice that they can do the surgery earlier, so we called to see if they would be willing to offer a partial refund or credit towards a future stay. The representative we spoke with was wonderful, but she was told by corporate that they were sticking to policy and were unwilling to offer any refund or credit. This is very sad and lacks any compassion! We will not be staying at any of their properties in the future or recommending them to anyone!

Our vacation was ruined because of all of the of the inconvenience. Vacasa management is not willing to communicate with me. We can not take showers for 4 days. I didn't get parking passes until Tuesday. There was no code for tv and expired water. Filter.

Just got a text today, one week before our vacation that we can no longer stay at the house we booked months ago because the owner has now decided to be there! There should be some assurance when a customer books a house months in advance and has made all travel arrangements that the house they booked will be available! I am furious that I now have to book something last minute which is much more expensive and way bigger than we need! Vacasa should have to pay the difference! I would not EVER book through these guys ever again!

Panama City beach Stove and oven didn't work called first day they said someone would by to check on it, no one ever showed up, toilet was running all the time or giggle handle, sliding glass door broke we had to fix it, furniture was old and wobbly kitchen table! Worse customer service and room ever! Even the second person said they would call and didn't

We had to cancel our whole trip with how disgusting our place was. They gave me the hardest time and left me on hold for 30 minutes. I repeat do not book a trip through this company. When I asked them to make it up they told me no and enjoy my stay I
N San Diego.

House was not cleaned, one room infested with bed bugs, one person had to seek medical treatment as she was bitten multiple times, all calls go through a central call center and not to the local rental company.

We rented time for the sea with another family and had a lot of issues while there. The 3 beach chairs were so rusty they marked up our beach and cooler bags and my swim suits and cover ups. The house had $#*! roaches and no one was able to help us with getting the hot tub working during the entire week. The key doesn't work to get into the home and the garage door was broken too.

This has been a complete let down came in for Labor Day weekend. The pictures of the unit are true but what they don't show is the floors you can see are bubbles from water leaks, we had no water pressure and we have 3 bathrooms. And to top it off no ac and this is our 2 Nd day. There are no other rooms available and I have asked for a complete refund and was told no. This is unacceptable! Please don't rent this as the owners really need to take control and do some major renovations.

No better words to describe Vacasa and Ocean park resort but bad business. From the start agent made claims and promises that were never kept. We paid for a clean/safe/bug free room and received nothing but our money being taken. Read the reviews! Nobody checks to make sure the rooms are clean or even meet any kind of standard. Not even Myrtle Beach code or health inspections... not regulated. Only rated 1 star because it wouldn't let me choose 0.

We rented a home for a family vacation ($3600!). 13 days before our trip began, our 72 and 77 year old parent's home burned to the ground in the Marshall Fire (Louisville, CO). We asked Vacasa for a partial credit to vacation at a later date and were told no exceptions. I will never book with Vacasa again! At least with Airbnb you can tell the home owner about why you need to cancel and get some kind of human understanding.

The vacasa has the worst Customer service ever, since the first day we got here there was no light in the master bedroom we called them a couple of time for them to come fix it and it, they didn't even acknowledge I'll call, we also called to get clean towels within a week that we were here didn't get no response they don't take out the garage. I'm sorry to say but I would never in my life book with them again!

I'm on vacation I expect for everything to be working properly. I paid my hard earned money into a bag with holes. I will never stay at 920 The summit in Panama City Florida never again. I'm a very disappointed customer.

We stayed at Blue Skies Resort in Willow City, Texas. Arrived to the camper, door open, screen door torn, and the camper was full of bugs. We taped it up with a trash bag (looked pretty ghetto), and sent pictures the same night with the reply "glad you were able to fix it". The same night the kitchen sink stopped up, and stayed that way for 3 of our 4 night stay. Smelled horrible! Finally got someone to respond and tell us what WE needed to do to fix the issue. Extremely disappointed they had no one to come fix the issue for 3 days. We just kept getting automated replies up until the last day. Said they would compensate us for our trouble, but of course, have not. Extremely disappointed, and wish I was able to write a review on the actual site, but of course you can't. Would not recommend due to maintenance not being available.

Vacasa is unresponsive during and after our stay. The house smelled horrible, had mold in the bathroom. We spoke with them and they said they would send someone out: no one came or followed up. We had to clean everything ourselves. Terrible company and terrible service.

I booked a home through Turnkey who unfortunately merged with Vacasa. Try getting them on the phone when there is a problem. Waiting for hours on hold. They tell you about early check in or late check out, but do not offer it, even when the property is not booked the day or days prior to your stay, or after. Would NEVER book a home through Vacasa again. VRBO from now on.

I experienced the very best customer service and support from C. Holt today. It was a complex situation and Cory took the time to listen and validate my concerns and understand all the intricacies of my problem. He showed both empathy and immediacy. I don't always use Vacasa for my rentals but from now on I will be using them and telling all my friends about how awesome I was treated. Thank you Cory!

My reservation was cancelled 2 business days before my arrival by the owner. Vacasa offered to put me up in homes which were complete dumps not even in the same city. At least they gave me back my money. There were no repercussions to the home owner. I was not able to write a review to warn people he did this (and I found he did the same thing to another person the day before arrival). And he continues to list the home on their site. Clearly, they don't care.

The mother of two of our vacationers passed very suddenly and tragically. It was past the date of full refund by one week, but still 3 weeks from our date of stay. We emailed explaining the situation and asking for them to reconsider as our tragedy had happened literally the same day we would have needed to cancel by.
The response read "sorry for the inconvenience and sorry for your loss, but policy states you're only eligible for the 50% refund. Let us know if you want to continue with the cancellation."

Used this company as property managers. Every time damage was done to property we were told it was wear and tear. Was finally told to submit receipts for missing items but never received reimbursement which totals over $200. In addition, we were charged for repairs that were due to damage from tenants ($70). Charged over $90 for someone to get ant traps while we have pest control that would have sprayed as part of our contract. Cleaners didn't do a very good job. Filed complaint with BBB and Vacasa responded that the case was closed without doing anything.

We booked a 3-day trip to Galveston. On their website says dogs allowed no extra fees.So We booked it. They then sent us a contract that said no dogs allowed unless you pay $150 extra.We told them that their AD on booking.com said Dogs welcome no fees. They made ridiculous excuses.And said contact booking. Thats not our problem. They posted this listing on booking.It is their problem. We have no cancellation on our contract. So now we either have to pay the $150 which they trapped us in or lose all of our money. These people are pathetic and inconsistent and their listings are inaccurate. Based on all the bad reviews I've seen from this company I do not recommend anyone do business with them.

Took rental on referral from Marriott. Little place in the Poconos. Was in bad condition. Took pics. Spent $ on little repairs. Sent to "management". 1 response saying "regional manager" would contact us. Nothing. 2 warnings before review. They suck. Used serious cleaner on hand surfaces (cupboards & fridge), poor mattress topper condition, damaged items, radiator pulled from wall. And they're trading on Marriott's name.