Vacasa

There were no fewer than four lock boxes, incorrect codes, none of the keys fit the door. After waiting 2 and a half hours! NO ONE came to help despite many phones (nearly impossible long hold times). We had to leave without entering the beach and never received a refund. Impossible! Do not use them!

When speaking wit the Vacasa representative, we were told the property owner decided to cancel our reservation. No further explanation. We received email notification of the cancellation with a note our credit card had been refunded, however no such refund has been processed. This is not a professional property management company. We'd give them 0 stars if allowable. BEWARE!

If I could leave 0 stars I would. Wife rented a 1 bedroom cottage on the beach in South beach, OR. $150 a night plus $100 cleaning fee. Cleaning fee for WHAT? Cabin ceiling, walls, cabinets and mantle COVERED in what we thought was mold, it turned out to be black soot from the dura flame logs they provide to guests. I could wipe the soot off fireplace with my hand. Wife is asthmatic and struggled our 2 days there. To many maint issues to list. Cabin could be a gem if it was cleaned and maintained. Hopefully pics show the story... not sure why pics are upside down, they are good on my end

Several months without paying housekeeping several months management stealing and drinking on property allowing too many guests and under charging thousands of dollars of items stolen before our first couple months of guests by management. Great customer service horrible management! One lady said don't talk bad about my friend to me after my concern of my home being robbed and her drunk while greeting guests! 3-4-5 managers later we will see if they pay and reimburse and make this right!

SMH Austin Texas

I hate that I even have to give them 1 star. We checked in on Thurs at 3pm, immediately had an issue with a light falling off a ceiling fan and causing a loud spark! The gate to the outdoor stairs just fell out of the wall. But all of that is nothing to the sewage backing up in the downstairs bathroom Sat morning. Called them, they sent someone out who could not fix the problem. We dealt with this all day Sat, all day Sun until check out on Mon. While I was in contact with someone, they notified me I would be getting a refund…. After asking multiple people exactly what they were giving me back I found out it was $150 of my nearly $5000! Now I conveniently can't reach anyone.

They will rent out your property for very little money per night but then charge outrageous fees. One unit I had was $147 in cleaning fees, $33 booking fee and a $15 waiver fee and $58 rental fee. I received $38 - they received the rest. I made hardly any money. Please find another reputable LOCAL company to run your nightly rental. I switched and my income has seriously tripled or more.

I found two different vacation rentals on Vacasa that said they were available during the dates of our stay. But when I tried to book either place, I got an email from them and they said those places were booked but then suggested a more expensive place. Why not update your calendars? Also when I tried to call several times it went straight to voice mail during business hours and we didn't get a call back within a reasonable amount of time. This all seems very fishy.

As a homeowner Vacasa is a terrible partner. The problems that I had with them were way too many to list here, Every time I went to my vacation home I had to spend the first day at the hardware store to get parts for things that should have been repaired by the management company. The most telling experience that I had was that they added a "booking fee" on top of the rental fee without notifying me. They reduced that rental rate so I received less money. The guest ended up paying about the same for the rental, but my payment was based in the lower rent. These guys can not be trusted.

My mom and dad were scheduled to rent a place in Feb 2023. The hurricane came in fall 2022 and my mom's friends said there was alot of debris and mold in the area they are renting. My mom has horrible health issues and severe asthma and allergies. My dad tried to cancel their reservation 5 months in advance and they refuse to give him back just over $5,000 even with my mom's extensive health issues (which I think should be taken into consideration given she can easily have physician send info). This is completely unacceptable to treat someone with a severe health issue trying to cancel 5 months in advance like this. The host should be mortified.

Worst booking experience of my life and I love to travel. Reservation was cancelled, property came offline for renovation. Relocated to another property. Reservation was cancelled because of no cleaning crew. During this, my phone call was dropped/disconnected no less than 5 times. Each time I needed to start over with new agent only to have call dropped again. No properties remained in the entire city or neighboring city except one that was triple the price. Vacasa would not budget on the pathetic compensation. ** Check reviews before booking... anywhere. Vacasa was a horrible experience.

Regarding: www vrbo com /*******

A duct taped futon dangerously collapsed and almost injured people.

Air quality was very poor (everyone was sneezing a lot of the trip), dishes/utensils were dirty. Clearly a cleaning service either isn't used or they didn't do their job.

The garbage can was broken, sink duct taped, pull out sofa broken, and lack of responsiveness from the property manager.

Very frustrating experience, and they didn't do anything about it, and offered a 6% refund on an over 3K bill, pretty insulting.

We stayed at Lighthouse Condominiums in Gulf Shores AL in September. The property was managed by Vacasa. The photos were not accurate and there were numerous issues with the unit, including water damage, black mold and a damaged Master tub. I sent them over 25 pictures of issues with the unit. The only thing they fixed was tightening the bunk beds and it took them 2 days to do that. They originally said I would be compensated for all the issues and then refused to do so. There customer service is awful. Don't waste your time and money booking a rental with them.

This company is unquestionable the worse management company I have ever dealt with. They change property managers frequently, you cannot reach any manager by phone, no voice mail, they do not respond to you, not even in a timely manner if ever. They charge you for replacements of stuff twice so you must be careful and watch your account like a hawk. Their fees are way too high for the services they provide, you should be able to do much better with other companies. Management is very poor.

Toilet in master bathroom overflowed (I stopped it myself so that no permanent damage was done. This toilet gurgled every time I took a shower. Called customer service, said they would send a plumber the next morning. No sign of a plumber, I'm not holding my breath. I will never rent from a Vacasa managed property again.,

Arrived to find broken and leaking dishwasher/disposal. We had no hot water the entire time and we received no response until the night before we left. We found out that all the contact info in the guest book was outdated. We received an email from vacasa a week after the trip stating they were sorry for getting back to us so late but they have been overwhelmed with emails. One of the ridiculous service fees are to protect the customer from these problems.

I do not recommend using Vacasa. We had issues as soon as we got there. The cold water would not cuff off in one of the bathrooms i called, text, and emailed with no reply until Saturday the said they were going to send someone out but never did the hot water stopped working and had to call back wait time was over an hour and still no one come to fix it the toilet was leaking as well. Customer service is a. Joke amd the property manager is too.

My family stayed at a Vacasa rental in Corpus Christi Texas in May of 2023 and had some some minor complaints about lack of amenities (toilet paper was nonexistent when we arrived) and a dangerous situation where there was a 1" difference between the entry from the garage to the house which caused a trip hazard as it wasn't immediately noticeable until you tripped or stubbed your toe on it. I left an honest review on their website about our experience and now that property, which had several reviews when we booked, now has no reviews shown and is listed as "new" on their site with no reviews yet. They did not just not post my review, they deleted the others and falsely listed it as a new rental property.

We arrived at the rental property to find that the fireplace, hot tub, outside lights around deck, and master toilet had a leak. Called to report and they sent someone out the next day. The only thing fixed was the leaking toilet. The man who came to follow up on the service called and told my husband no one could fix the hot tub until till after the weekend, the day we head home. We have talked to 3 different supervisors with Vacasa and nothing seems to get resolved. We have been now not getting answers for over 24 hours. It's super frustrating because this is our first time renting a house instead of staying in a hotel because of the amenities a house offers. Frustrated and want to speak to someone above the supervisors to get these items resolved or moved to a new rental which is what the first supervisor told us. I feel bad for the owners of this home as they probably have no idea the company representing them isn't accommodating the customers.

We booked and 1 1/2 days before our trip they cancelled on us. They gave us a list of other homes available but none of them had the amenities that the first house had (hot tub, 3 bedrooms and TVs in the rooms). When I found one they still wanted to charge me an up charge. During the holidays. Don't book through Vacasa

My experience with Vacasa is that they are an extremely unethical and predatory business. In addition to the class action lawsuit that homeowners took against them, they have been taking advantage of customers during the pandemic. They cancelled a reservation I had with them but will not refund the money and will only give a future stay credit. They knew at the time of my booking that they would have cancel on me due to a municipal order prohibiting short term rentals, but proceeded with the booking so they could secure my money before cancelling. This is predatory business behavior and it's inexcusable to take advantage of customers in the midst of a pandemic. Anyone considering booking with Vacasa should reconsider, they really are a terrible, unethical company that only cares about their bottom line.

This is the worst company I have ever had the displeasure of doing business with. Zero integrity and zero accountability. They are nothing but lying thieves all the way up the chain. If you are looking for a management company, do not consider Vacasa an option. They cost us thousands of dollars in damage and nobody there cares! RUN in the other direction or you will be so sorry!

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. VRBO - could never get thru on the phone. Message said "high call volume" - call back another day.

Traveled 1500 miles to a (paid for) rental home only to find a swamp in the pool and the listing terminated by the company! Imagine trying to find another place after driving 20 hours in 95 degree temps. Was given the run around for 4.5 hours as I sat in my car that heated to a scorching 98! Quickly got on Airbnb and found a place in less than 20 minutes! How easy will my refund be refunded by Vacasa? Not holding my breathe! Scam or not, don't risk it and go through what I did! I will never book with anyone other than Airbnb in the future!